As a realtor, I recently worked with Restoration Heroes on a property that had a leaky shower valve…read moreleaking behind the tile and into the wall. The area behind the shower was saturated with moisture and needed to be properly dried out before the shower could be rebuilt and new valves installed. Carlos Albanez, the project manager, was outstanding to work with. He kept us informed every step of the way, communicated clearly, and made the entire process smooth and stress-free. The office staff was equally pleasant and efficient, providing all necessary quotes and paperwork promptly. We were working under a very tight time frame, and Restoration Heroes completed the job on time exactly as promised. Their professionalism, responsiveness, and reliability truly stood out. I would highly recommend Restoration Heroes for water, fire, and mold restoration needs and would not hesitate to work with them again.

Too bad I had to give 1 star. This company tries to take advantage of people when they are very…read morevulnerable. They try to force services that are not needed, they over charge, and do not complete work as promised.

So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.

Saved me thousands of dollars from scam businesses that were using "mold" as a scare tactic. Jose…read morecame out and did a free inspection and estimate and told us what we were told was mold from other businesses was actually just years of dirt and dust and natural discoloration. Will continue to call them as I can count on Jose's honesty!

I would not use this company again…read more Our situation began as a water mitigation claim, which is already stressful for a homeowner, but the process quickly became disorganized. Communication was inconsistent, timelines changed, and we were told at various points that they were waiting on insurance coordination before work would proceed. The company ultimately chose not to complete the remediation, removed their equipment, and then billed for more days than the equipment was actually on site. When I attempted to ask questions and clarify the discrepancies, the interactions were not handled professionally. The verbal communication I experienced felt confrontational and dismissive rather than solution-oriented, which made an already difficult situation much worse. Everything was handled so unprofessionally. Because I needed to move forward with repairs and focus on my family, I paid the invoice to prevent further escalation while still disputing the charges. Homeowners going through a loss need clear information, accurate billing, and respectful communication. Unfortunately, that was not our experience.

Brandon came over to look at my kitchen floor. My fridge had a leak underneath it that I was afraid…read moredamaged the wood floor. He examined it and said it would be fine so I didn't need to do any restoration. I'm so glad he came out to look at it and reassure me the floor was ok. Thanks Brandon for your integrity and all the information you shared. If I ever need help I'll call you.

You really never want to have to make this call but when you do please call this company . I…read morecalled Jim Patitis the owner what a wonderful caring man, he helped me with my neighbors water leak from my unit . Jim was the most sensitive and caring person when listening to my situation. He sent Brandon out the next day to set up dehumidifiers in my neighbors home to help prevent any further damage and to help start to dry up the carpet in that room and Brandon did a great job explaining how the agreement went and the process was to go . All in all this company has great reviews based on their work and their customer service . Give them a try you won't regret it . Thank you again , Jim and Brandon !

I recommend Revival Restoration without reservation. Great quality of work and very communicative…read morethroughout the process. This was one of the better experiences I have had working with a contractor. Thank you, Revival!

If you're looking for a restoration company you can actually trust then call Agi at Revival Water…read moreRestoration. Dealing with water damage was very stressful but Agi went out of her way to explain the why behind everything they were doing, which really put my mind at ease. She is a total professional who stays in constant contact throughout the project. It's clear she takes immense pride in her work and she doesn't cut corners and makes sure the job is done to the highest standard. Highly recommend!

We had an unknown long-term leak that caused damage to the walls and flooring. Orange County…read moreRestoration made the entire process much easier than we expected. From the start, they were professional, attentive, and very responsive in their communication. The team was very knowledgeable and kept us informed every step of the way. Jeff, Rico, Alex, and Eddie were all amazing and ensured the project delivered seamlessly. They took the time to explain what needed to be done and made sure we felt comfortable with the process. We were especially impressed with how careful and meticulous they were in prepping the area and setting up proper containment. The quality of their work was excellent, and they handled everything efficiently and with great care. We are extremely satisfied with the results and truly appreciate their dedication and professionalism. I would highly recommend them to anyone in need of remediation services.

We had a great experience with Orange County restoration. The entire crew was fantastic and…read moreextremely thorough in their work. Everything was done very clean. Rico, our main point of contact took great care of us and consistently followed up to make sure everything was going smoothly. This company clearly takes pride in what they do. We are very satisfied with the results.

The team did a great job and provided an honest top and bottom quote. If there's one complaint ~ I…read morewish they would've had a little more communication on the equipment pickup and arrival times instead of showing up unannounced. Also I had to use a different company for drywall, paint and baseboard which is normal since remediation companies doesn't handle repairs. But they said they were going to refer me since day one but it took about a week before they reached back out despite me asking on the daily for a repair quote. But nonetheless 5 stars for the main job well done!

Another gem from Eddy and 24/7 Restoration! During our struggle to sell our home and move from CA…read moreto CO, our AC condensation line became plugged and created moisture (as the movers were there) in a small area. The line was fixed immediately and, as usual, Eddy arrived the same day and began the drying process. Due to Eddy's quick work over 3 days, everything worked out perfectly. I'm writing this review from our new home in CO thanks to Eddy and 24/7 Restoration! You guys are the best!

Can't say enough positive things about World Restoration. Keith, Jim, and the entire team were very…read moreresponsive and helpful from the start to finish. It started with a quick inspection which we got scheduled immediately. From there, Jim walked through exactly what the action plan was, and the crew was out within the next few days to formally start work. Customer service really went above and beyond, and they made sure that all the problems with the water damage was addressed. Do yourself a favor and contact World Restoration for your remediation needs! I definitely will be next time as well.

World restoration was nothing, but the best experience we had in regards to getting mold…read moreremediation completed. For almost 6 months of going back-and-forth with another company, We just couldn't get anything done. I needed a mold remediation company to help out our situation. I came across World Restoration and read so many wonderful reviews that I gave them a shot. It was by far the best experience. Keith was the main person I spoke with to set up a day for Jim to get out here and take a look at our situation. Keith also helped with giving us references for lead and Aspesos testing companies. He checked in on us so kindly to see if we had further questions. He was So friendly and helpful. Jim came out to our home and checked out the area that needed to get treated. He was also very friendly and explained everything they would need to do to get things done and completed. He was patient with me about all my questions. They were so patient with us as we needed to wait on some testing that we had to complete due to the year our home was built. Thankfully everything came out negative and the crew was scheduled to come out to our home. The crew that came with Jim were prompt, efficient and friendly. They really did a great job at taking care of the area to ensure the there were no leaks or mold growth behind our walls. Once the project was complete, I needed help finding a drywall company and Kieth referred me to a few. This company is so friendly and helpful and will explain to you what needs to be done, and will answer all your questions. They also have a great price! I strongly recommend World Restoration.