Thank you for fixing my bike! This provide excellent care to restoring my tires. My bike is old school so I was ecstatic when they were able to fix it. Also, thanks to my husband to taking it there! Nice people to work with and reasonable price. read more

Tracy Cyclery - Bike Repair/Maintenance Near Me - Tracy, California

I took my running stroller and they fixed it right away. The guy was very helpful and friendly. My stroller is for pets and a few years old. The rim kept coming off the main bracket, and it was very difficult to find the part but this place was able to help me right away. Prices are very reasonable! read more

I called this bike shop to ask if they could take pedals off of my bike and they said yes. I went down there and it took three minutes for them to take the pedals off for me. The guy said that it would cost ten dollars after he did it. I have never been charged for taking pedals off. I said how about $5 and then he said, how about $15. The guy was so rude and if he was my employee I would have fired him on the spot. The pedals only cost $20 when they were new. I should have had him put the pedals back on and told him to pound sand. He then took my money and did not ring it up and probably just pocketed the cash. That was dodgy and unprofessional. I should have gone back and put it on my credit card and gotten a receipt. I was fuming when I left and I wasn't thinking correctly. It was my mistake not to ask if there would be a charge. I don't like to leave negative reviews but this guy was completely rude and he needs to be called out for his awful customer service. I will avoid this shop and I recommend others to do the same. Buyer beware!! read more

Took my bike there and I waited 5 days and they didn't even fix it I think it's a bad store because my dad fixed my bike and now it has great brakes. that's why I took it there because my brakes weren't working read more

Independent bike shops are becoming rare in this day. Tracy cyclery is only show in town. Both gentlemen i delt with were knowledgeable and professional. read more

The labor for the back tire was 65 bucks and the tire was only 14 bucks They said the back tire is complicated to take out. It is not complicated.Also they fix something without my knowledge and they made me pay for it. My total was originally supposed to be less than 100 bucks and then they pushed it up to more than 150 bucks. Never go to the store just fix it at home. Trust me. read more

Great work on my mountain bike! The guys are knowledgeable and got my bike up and running at a fair price. read more

I've been bringing my bikes here for over 3 years. New, old, & electric bikes, they've always done an excellent job. Ed and everyone there are knowledgeable and does a fantastic job. read more

Got charged for items that I didn't need. Was working with Ed, the owner, pretty closely on getting a 26x 2.5 in rim 36H laced to a new hub. Originally stated that'd it'd only take 1-2 days after getting all the parts he needed. I provided the hub originally and oddly enough he called me a day later stating he couldn't find a 26in rim with 36 holes to match the hub. I ended up having to get him a rim that was complete off eBay. New rim came with a coaster hub, the spokes, and nipples. I knew those could be reused with the new hub being that the gauge was compatible. Fast forward two more days, no update from Ed so I called and he stated he didn't have the nipples, so he had to order new ones. Another couple days went by and I called again and now he was waiting for more spokes because he didn't have enough. I played dumb and asked why he couldn't use the originals and he told me that those wouldn't work because they were a different length. Correct, but Ed himself had told me prior to building the wheel that he could cut spokes and re thread them to be the correct length. Long story short, I got stuck paying $140 for the lacing and an additional $75 for spokes and nipples I didn't need. Took over 2 weeks to get one wheel back. I'm not sure how this guy is still in business? No pricing is posted for any type of services, so I'm guessing he just charges whatever he feels like when folks come in with their bikes. read more

Darin was very helpful i hadn't changed a bike tire in 50 yrs he explained the best way to get it done and replaced it for me. No charge that doesn't happen these days so I can honestly say I will be back. read more

Excellent service, and very knowledgeable. Competive rates too. Thank you, Darrin!

I've taken my son's bike to get tire repairs done to Tracy Cyclery 3 times now. Most recently I took his bike in a few Wednesdays ago and got the bike back the same day. These are super cool local business owners at this spot. They have awesome customer service and do a very nice job on your bike. They're located near the corner of Grant Line & Tracy Blvd. Highly recommend read more

Knowledge staff and the owner has been in the bicycle business for 40 years! I got some indoor spin shoes for Christmas and came in to buy the cleats. The shop owner helped me find the correct cleats and installed them for me. read more

Tracy Cyclery - Bike Repair/Maintenance Near Me - Tracy, California

these guys suck... came in to get some tire sealant, tape and some valve cores for my new bike. they didn't have any and told me they can't set up tubeless tires... so then he tried talking me into buying some tubes for my bike and when I refused, he basically yelled at me while I was leaving the store. big ed humble bragged about how he's been a biker for 40 years, I was very surprised because he looks more like 40 months pregnant.. If I ever see that guy at the bar I love to have a "word" with him read more

The staff is amazingly helpful and knowledgeable. It's my go to place for any of my needs for my bicycles.

Dropped my bike off here last Thursday to change the wheels and add a new chain sprocket. Owner told me he'd have it done Friday, Saturday at the latest. Never hear from him Friday then Saturday he calls 2 hours before they close to tell me I need a new rear tube because this one is popped (weird it wasn't popped when I rode it the day before or the day off) but whatever I tell him go ahead and change that and add a new chain as well. Tells me it'll be done Tuesday. So I call Tuesday at 3PM since I still haven't heard anything and he says "he hopes to have it done" I understand he is short handed but don't keep giving me days to pick it up and change it because your short handed. I see the new tube on the rear and the valve stem is sticking completely out. He said that's the only one he had and when I asked why he didn't call me to confirm I'd be ok with this he couldn't answer the question and told me to put black electrical tape on it so I don't notice it. Place was going to get 3 stars until I seen this disappointment of a repair and poor customer service. It's sad because Tracy has a growing bike community and I will be sure to spread the word to avoid this place. I remember when this place was downtown. They were in their prime there but you can tell it's just gone down hill. read more

Tracy Cyclery - He told me to put electrical tape on this. - Bike Repair/Maintenance Near Me - Tracy, California

The kindest crook i've ever met. He'll over charge you with a smile on his face and he'll even help you out the door and make you feel special read more

Everything I have purchased from this store is worthless. Hand/floor pump gauge doesn't read correctly, inner tubes are complete garbage, as they last for only a few rides or are defective out of the box, it's as if he is using the worst products and then selling them at a premium. On top of it, he does all of this with a smile as if he's doing you a favor. And heaven help you if you have a differing opinion than he.... If I go there again, it will only be for products I know that I can trust and never what he suggests. Start carrying name brands instead of the garbage you do carry! Like Specialized inner tubes? read more

First off I've purchased complete bikes here , parts before and spoke to the owner since he was at his previous location. I called today at 450pm looking for a suspension fork for my P3,he says come on down. So I do. He pulls out a Rock Shox fork with a stem too long and states they are all too long he would have to cut it. Great I say can you? Oh yes he says , I'm a full service shop. But you have to leave it with me. The reason is to match the stem height of the fork on the bike. I Said but I need it tonight. He says that's impossible. I literally brought the 2 Allen bits and a ratchet and could have the fork off before ge finished ringing it up. He yells no! And no repairs will happen here . Laughable . The entire showroom and majority of his business is repair nor retail. 40 years in business he says . Lol can't use a saw and cut a stem in 45 minutes. This place is a joke because of him. He is the reason people shop online . You try to support local small business and this seems to be the result. read more

Tracy Cyclery - The store front - Bike Repair/Maintenance Near Me - Tracy, California

The guys there were very nice.very helpfull.i bought a bike rack for my e bike,worked out great.i will be doing more buiesness with them.thanks guys read more

Rebooted my bike in one afternoon, without appointment. A little pricey, but we're good to go.

Excellent experience at Tracy Cyclery today! Ed and staff worked on a bike that I hadn't ridden in many years. They did the necessary repairs and also showed me how to take the wheels on and off, so that I now feel confident doing this myself. Thank you, Tracy Cyclery! read more

Google directs you to the Yelp page for their previous location and reports the business as closed, so there are reviews for the current location posted on that page as well. It's important to note that page has a 2 star rating. Tracy Cyclery is one of the worst, if not the worst service I've had the misfortune of receiving. They either don't know what they're doing, don't pay attention to what they're doing, or simply don't care. Probably all three. Faulty repairs done here pose an extreme safety issue. I bought a secondhand bike as money is tight, and brought it in for a tune-up. The owner inspected the bike and pointed out multiple things that were wrong with it, and broke a piece off my bike just during the inspection. He did not apologize for this - he just laughed it off. That would have been fine if he had actually fixed anything. One week and $160 later, the only improvement on my bike is it the gear shifter on the handlebar stays in place when I shift gears. The biggest problem is when I took my bike home the brakes still did not work, and the front wheel still did not spin freely. This was one of the first things that was pointed out during the inspection. I called back immediately as they had just been closing when I had picked up my bike, and the owner said I could bring it back in as their work was guaranteed. Ed bragged about it taking less than half an hour to do the work but still charged me for a whole hour, and told me it was perfect when I picked it up. When I brought it back in I expressed my frustration at something so big being overlooked, and just so little being done for the high price tag. I brought my bike in first thing when they opened my next day off, and the owner was out. I waited half an hour for him and he never showed up, so I left a note asking him to call me as soon as he got in. He never called me. I called him back a few hours before closing and he told me he "didn't see the note" that I left on the counter. I told him I wanted a refund over the phone and he said there are no refunds and he hung up on me. I jumped in my car and drove over to have the same pointless conversation. It took a very long time for them to even take responsibility for not actually doing the work. And by them I mean an employee there, not the owner. The owner Ed refused to listen to me or my concerns. They offered to fixmy bike but I told them that they had missed their chance and completely broken my trust, as this is a huge safety issue to not have functioning breaks. I asked for a refund and the owner Ed completely shut me down saying that there is no refunds. When I tried to explain myself he cut me off. He kicked me out of the shop for calling him an asshole. This guy can dish it out, but sure can't take it. Don't waste your time or your money, it's worth going over the hill either direction to any other bike shop in the world. I especially advise you to never go here as there are huge safety liabilities in the half baked work that they do. Would you want your child, partner, or yourself to have their brakes fail after being promised everything was perfectly safe? Coming here you're setting yourself up for anything from failed brakes, to losing your bike chain or tire. Edward Phippen is a liar, a cheat, and doesn't care about his customer satisfaction or safety. In addition I can tell he does not treat his employees well. They would all be better off anywhere else. You and your family deserve better. So did I. If after reading this you still decide to give your business to Tracy Cyclery, make sure to use a credit card because you're going to need to file a dispute when they screw you over too. I'm angry at myself for not trusting my gut to take it elsewhere because this is the only bike shop in Tracy and I wanted to support a local business. Please don't be like me. Please be smarter. read more

Ed is the nicest guy and the shop is great! He worked within my budget to purchase two bikes for my son and I and they are great! I will be recommending Tracy Cyclery to everyone I know for new bikes or bike repair. read more