This is what a bike shop looks like in my mind. Trek met every expectation. As a first timer with a new found hobby, I wanted to make sure I got the right parts and service for my bike. I hadn't called ahead but for a simple tire and tune replacement it was an easy visit. It was a tad busy on a Saturday afternoon but everyone was taken care of promptly. As a walk-in I didn't expect same day service and was prepared to leave my bike for the day, but I got lucky. They offered free water bottle in the mini fridge while I waited for my bicycle to be serviced. The bathroom was clean. There's plenty of inventory of various bikes and accessories. The staff is knowledgeable and friendly. Parking lot is a good size. I'll be back! read more

Trek Bicycle Livermore - Bikes Near Me - Livermore, California

Stopped in while bike shopping and was leaning toward a Cannondale Gravel Bike, but Mike at Trek Bikes Livermore totally changed my mind. He walked me through the Trek Checkpoint's features, took time to answer all my (many) questions, and made the buying process simple and pressure-free. What sealed the deal was that Mike worked with me on price and made sure the Checkpoint was the best fit for my riding style, needs, and budget - he personally helped to adjust the gears, added fresh sealant, and swap the saddle and pedals to my own personal set! I've also stopped by a few times after my purchase to pick up a few things every now and then and each visit I have, I'm met with so much kindness and support from all of the Trek Livermore staff! I was missing exactly one screw for my SPD pedals, and when I asked one of the busy mechanics, they dropped everything and found a replacement screw for free! After 15 years of buying bikes, this is easily one of the best shop experiences I've had. Highly recommend! read more

Trek Bicycle Livermore - Bikes Near Me - Livermore, California

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I was super excited about purchasing my new Trek Marlin with a baby seat. But shortly after pickup, I ran into a couple of issues. First, the rear tire was rubbing against the baby seat hardware, and rubber debris actually landed on my baby's face. I brought it back, and the team adjusted the wheel and seat. Then while riding solo, out of nowhere, the pedal came loose and fell off mid-ride. I rushed back to the Trek store right before closing, and luckily, a Trek technician took my bike in right away. They replaced the faulty parts under warranty. Big shoutout to the Trek staff for standing behind their product and delivering great customer service. They say the third time's the charm--hoping that's true! Still happy with the bike overall and grateful for the support read more

Trek Bicycle Livermore - Bikes Near Me - Livermore, California

Didn't even know I was going to get a bike...Hubs wanted to check some out today is what he said. I tried two bikes and ended up getting the townie Electra cruiser bike in the end and hubs got Trek Marlin 5. If you need help, Kevin is definitely your guy! He was nice, patient and calm, while helping us out the entire hour and a half. Hub's bike had two prices, one clearly marking a cheaper value and one with a more expensive one. As Kevin was ringing us up, one of Kevin's colleague, who was helping, was disgruntled by the price and said the higher price is the correct one. Kevin kept firm and his colleague went to go find the manager, Mike. Who then honored us with the lower price and told them to go ahead with the transaction. During the traction another colleague came over and agreed with his colleague about the price, but told him about what Mike, the manager had told him. They both looked disgruntled and unhappy, but watched Kevin go through with the transaction. Clearly there was a mistake with two prices on the bike, and we as customers wanted the bike with its lesser value. I'm glad that Mike, the manager, honored the lower price that we had seen. As customers, we felt honored, valued and happy leaving Trek Bicycle in Livermore today! Kevin and Mike helped us out to the car to make sure things were ! Thank you to Trek Bicycle, especially Kevin and Mike for my adult bike, hub's bike, our helmets, my bell, and my bike lock! This is a memorable Mother's Day gift for sure! bike read more

100% class act group of guys. Don't worry if you don't ride a trek, these guys will go above and beyond to get you back in the saddle, and back out on the road or trails. As an avid cyclist, I've frequented every shop in Livermore, and this shop delivers every single time. Don't waste time with the others; just come here and see for yourself. Absolutely 5 stars and above, every single time read more

Shout out to Sam for their amazing work on my Ibis Tranny 29er. It's been well over 100 degrees outside so riding is not ideal. Therefore, I thought it would be a great time to bring my bike into the shop to have the dropper seat cable shortened up. It had too much excess slack which makes it a risk to snap on something. Sam took about 4" inches off the cable and it looks sick now! They only charged me $33.00. That's a great value! Thanks Sam! read more

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We've had many great experiences with Trek Livermore! Most recently we purchased a bike for our daughter's birthday and when we picked it up they had a beautiful bow attached to it for her. Such a thoughtful touch. I get the sense they truly care about their customers. It's also such a clean/nice shop. I highly recommend them! read more

Trek Bicycle Livermore - Bike with red bow - Bikes Near Me - Livermore, California

Wow, this place has really changed for the worse. Under new Trek ownership... customer service is horrible! Pricing for service is stupid high. The whole smal town helpful vibe of the store and old owners and staff is gone. This place is for emergency innertube purchases only! Go away, I want my childhood bike shop back where people were cared about, not just their wallets. read more

Our bike shop of choice in the TriValley - we've been loyal clients since the 2000s, when they were called Livermore Bicycle, and have purchased all our bikes here. We returned this weekend for some repairs and replacements that met our soon-to-be middle-schooler's bicycling needs: They installed: - a new bell (they removed the old "broken" one and replaced it with one that had a sound better suited to our tweens evolving tastes) - a new lock (after bolt cutting the old one that we could no longer unlock) - a new kickstand (which we had to go to their other location in Dublin for as they didn't have the right one in stock) - a bottle cage with strap adapter We also bought a small water bottle and a sea-foam green helmet that met her comfort and aesthetic wants and our requirements for safety. Thank you, Chris and team at Trek Livermore, for helping our family enjoy a few more years of safe biking. read more

Trek Bicycle Livermore - Installed bell, bottle cage with strap adapter and bottle. - Bikes Near Me - Livermore, California

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I have a cruiser e-bike that was in bad need of some TLC. I walked in for an inspection to get it fixed later on, and they ended up fixing my brake squealing that day for really reasonable price. I felt really welcomed in the shop even though I don't think I fit in the biker demographic, everyone was so nice and patient. Andrew was awesome, highly recommend this shop if you need some bike maintenance! read more

Long overdue post but this shop is great!! I went in with an issue with my pedal; it had fallen off. I was quoted at least $50 + parts at a shop further downtown so when they asked to keep it to give me a quote I said why not. They called me a couple days later and they said they were able to fix it for free and it was ready to be picked up. Such great and honest service! I will definitely be back read more

Service was good. Came to get tires replaced. Andretti handled me and I was very happy. Charges for replacing tires on the bike were totally reasonable and he got it done super fast. Only thing souring the experience was the realization that I paid $70 for a road tire. Car tires cost that much. Not sure what these things cost online but I just didn't have the time to go that route read more

Great service. Was in town for vsrp cinderella ride. They also provided support at the event

I've always had great service with them on new bikes to tuning. They also resale the bikes that I bought from them before. I won't recommend or go elsewhere. When you go there be honest with your sales guy on what you want and what you can't afford. They are eager to fit your needs. Good selection. The Dublin location and Livermore location are both good in service. Livermore is bigger and has more choices for me. It depends what you will use your bike for and they will point you the right way. read more

I took 3 trek bikes over to be serviced and we are extremely happy with the staff at this store. They waited for us to be done shopping and super knowledgeable about everything to the bike. I purchased a few new accessories for my bike. They installed them all for free. I love this store and will be back. read more

Trek Bicycle Livermore - Bikes Near Me - Livermore, California

Have had the pleasure of purchasing two bikes from Trek in the past twelve months. Their sales guys, in particular Andretti and Griff are knowledgeable, courteous and highly professional as well as passionate about their products. Big shout out to Sam Fox, who heads up their excellent service department. I would recommend that anybody who is looking to buy a bike, heads down to Trek Livermore and speaks to these guys. Thankyou guys. read more

Friendly, helpful, decent selection of bikes. Bought a bike that had to be shipped across the country. They packaged it up but didn't notify me of the measurements (so I could contact shipping company) until I called a couple days later to inquire. Turns out they forgot about it. Yikes. The bike shipped out a day early (yay!) but without the pedals. Had to go back to the store to pick up the pedals. A few hiccups overall, but resolution was quick. read more

I have in the past used this place to service my bike and they did a good job which is why I returned a year later to have them do a tune up on the same bike they had previously serviced. This time when I went though I did Not see the technicians that helped me before there were new people there and even though they knew they couldn't work on my bike they still took it in and held it 3 days and then I had to call them to check on it and at that time they told me that they couldn't service my bike. I was upset because 1 you could have just said that when I dropped it off, they had there tech look at the bike before checking me in to be sure they could service it and he said yes. Second why did you not reach out to me and let me know I had to call to find out that you were not going to service my bike. Third when I picked up my bike they were rude like oh it's over there get it out of here that's how I felt. I ended up taking my bike to a shop called Dublin Cyclerey. When I say that this place is by far a better bike shop I truly mean it. When I was at Dublin cycling when they checked me in they went over my bike with me from the front to the back tire with my concerns things that they saw that needed to be done this was not done at Trek Livermore they were like oh our technician will look at and he'll call you when he finds out what's wrong even though I had a problem that I wanted them to address specifically didn't matter like I said very rude, I wouldn't recommend anybody to go to trek Livermore however if you want quality service the guys over a Dublin Cyclery they do a great job they're very attentive they listened they didn't an outstanding job on my bike and I'll definitely be going back to there! Some info on the bike I was trying to get serviced at Trek Livermore 2018 Stromer ST2. They say they work on everything, well they use to not anymore. read more

Much better than their Dublin store! I am new to biking and was looking to get a bike for exercise and explore the neighborhood. The times I was here, I was greeted by Zeus and Nemo? who are both friendly and patient. They answered all my questions and directed me to a good bike and other accessories. The bike I got was an 2019 Trek FX5 sport and Steve (owner) gave me a great deal since they were clearing out their 2019 inventory. After I got it, Steve did a custom fitting and gave lots of advice. He also helped me get my bike into my car in the pouring rain. Great service!!! Now only if their Dublin staff can learn to be more like him... read more

I wanted a bike for a while now and received one for my birthday, but we had no clue as to where to begin to assemble it and make sure it would be functional and ready-to-go. I did some research and came across this shop. Lucky the day I found them! From the very beginning, Chris and Jamie were so helpful, patient, and accommodating, especially with my schedule, and they answered all my many questions. They really went above and beyond and the bike is just gorgeous! I could not pick it up myself so when it was brought back, assembled, the seat and handlebar were set too high for me. With one call, they were kind enough to guide me over the phone on how to make the necessary adjustments. They were always polite, professional, and friendly. The service was exceptional and I LOVE my new bike! I highly, highly recommend this shop. read more

Trek Bicycle Livermore - Bikes Near Me - Livermore, California

Employees are very helpful and knowledgeable. They all greet you as soon as you walk in the door and happy to help. Their prices are good but to me customer service is the reason I will return to Trek. read more

Walk in this store and not a damn was given. One person helping another, another person on the phone and two others in the back. Stood for 4 mins waiting, no acknowledgement whatsoever, no eye contacts, no glances. Walked out. read more

Walked in with my kids to purchase apparel and we went unattended as employees sat on the sidelines... decided to leave and take our business to another store... was not a humbling experience read more

I am so lucky that I was near this shop when my bike tire needed patching and I was unable to get the wheel off. Not only did the sales guys solve that problem, they let me sit inside the shop to patch the tire, offering tools and plenty of moral support. A HUGE thank you to the amazing team here; you cannot go wrong at this location!! read more

Worst place sad excuse for a bike shop, only good employee left is Jaime. This place is the epitome of incompetent! Do yourself a favor and go to my buddy's bike shop they actually know what they are doing unlike these guys. All they care about is money nothing else. Trek is gonna kill the LBS. and when they leave they could care less read more

Honest, helpful, knowledgeable people who work here. Came here this past weekend on a Sunday, around 11am. The shop was busy and bustling with people tuning up thier bikes in preparation for the nice weather and people shopping around for new bikes. Even though there were a lot of people, we were greeted by AJ in a matter of minutes and asked how we could be helped. I told AJ that I had a bike with a flat and asked him to take a look at it. He was so cheerful and came out to the car with us, unloaded the bike and took it inside and mounted it on one of their workstations, which was easily visible from behind the counter. He not only pumped up both of my bike tires but he also lubed up my bike chains and help me fix some gear issues so that switching gears would be easier. His colleague also showed us how to use our rocket tire pump that we had trouble with earlier. All of this amazing service was as a courtesy! AJ went above and beyond and I could tell that he loves his job and helping people. You cannot really put a price on excellent custimer servixe and great attitude. I will be sure to come back for a real bike tune up and trust them with all my biking needs. read more

I'd like to review this so any other customer can make decision before buying a new Trek e-bike. Trek model rail 7 2020 has a bit loud motor noise compared to Specialized Levo Turbo Comp carbon 2019. There are other review saying about the noise but sale rep insisted the opposite. I ended up buying the bike because I like the look of the bike. The noise is indeed true as I test rode the two bikes models mentioned above today. To interested buyers of Trek, if the noise does not bother you then go for it. read more

Wanted to give them another try after some bad experiences since the change to Trek. Let me down again. Too busy to do a simple 10min SW reset on my trek rail. No one seems busy in the back. Only 1 other customer in the store. Never going back. read more

I have bought many bikes from Livermore Cycles over the years. I get that there is a pandemic, but i needed a bike tube 2 months ago and they made me wait outside for 10 minutes and i left. Today, my wife needed some bike shorts and i needed some gloves. Same thing. They make you wait outside with zero indication of how you can get inside. There was one family shopping for a small girls bike inside and another guy browsing. The place is huge. There is no way there was more than 8 humans in there total. The guy just said please wait here. We were the first and only people in line. No explanation. Another family showed up to buy a bike and we told them we were leaving anyway, but they just left after seeing the roadblock to the front door. Amazon for anything but bikes. Mike's Bikes in Pleasanton for actual bikes. Why would you want to limit yourself to one brand anyway. read more

What a shame! after 20 plus years of dealing with Livermore Cyclery Trek has took the small town customer service away from this new location. They wont work on anything but Trek or if you buy a bike from them. They use the smoke and mirror approach of saying "liability" which is BS. They want bike sales. Stock is also poor. Ive probably purchased 5 bikes since moving here and a few from other vendors and they worked on them all. Its a bike. Well the good news is Mikes bikes in Pleasanton still takes walk in's. Just backed up. Livermore shops suck now. Sad, unless you're in the market to buy new and test ride pass on them. read more

Chris was most helpful in my choosing of a hitch-mounted bike rack for my two e-bikes. Not only did he help pick on out, he expedited the assembly and walked me through how to use it in an hour so I could make another appointment I had the same day. I'm completely impressed with the service I received and I look forward to coming back to look at the bike routes on the walls to try them out. Thank you again! read more

Shout out to Pete at Livermore Cyclery! My grandsons bike was stolen off his front porch we only had a certain amount of money for a new bike. Great grandpa chipped in grandpa chipped in and grandson chipped in his own money he had saved up but we were still short $ I explained the situation to Pete at Livermore Cyclery and he gave us an additional 10% off! Thanks Livermore Cyclery you made it happen! Maybe it was no big deal to you. but to us it was a big deal! You made a nine year olds day! Support this store people! They are good hearted people! read more

For starters, during the pandemic, bikes and parts are very hard to come by. A decent amount of bike shops aren't taking new service customers due to the shortage of parts. Trek Livermore is not one of them. I had a rear flat in my no name brand mountain bike (did not purchase from the store), and admit, I just don't like to change tires. I called and there was no problem. The shop is observing social distancing and I never had to even walk into the building. I simply waited in my car (from start to finish it was 15 minutes) They handled everything, including taking my payment from my car over the phone once they were completed. After completed, Sam even brought out my bike and offered to load it into my van. Not just a great bike shop, but a great business. Looking forward to getting a bike from them once available. read more

Cool staff and very capable mechanics who will go the extra mile to get the job down right. I brought my Cervelo in to replace a broken cable. They went the extra mile to remove my bottom bracket the get the job done correctly. read more

I love Livermore Cyclery! Most of the bikes I had as a kid were purchased from this place. My hubby and I were looking for a helmet for our baby so he can ride in a baby carrier bike seat. We perused the racks at REI because we were there looking for a camping table. Their prices were high so we decided to go elsewhere. We were going to look at Target but then I thought, "Hey, why not support a local company?" So off to Livermore Cyclery we went. The customer service was friendly, attentive and knowledgeable. The prices were a little higher than at a store like Target, but it's worth it. They even gave us 10% off because they couldn't find a box for the helmet we bought off the display. Score! read more

Purchased a new Trek Fuek EX 5 couple weeks ago and realized after a couple days and prior to my first ride that the back tire was not the expected 29" 2.60 but rather a 27.5" 2.60 while the front tire was the correct size. I brought the bike down to Trek Livermore and they kept my bike to back order the correct tire. The store Manage, Justin Simon kept me frequently updated on their schedul as well as surprised me that they would if I approved upgrade to tubeless tires - I approved and was so stoked! Picked up my bike yesterday and it looks awesome - can't wait to ride it! throughout this ordeal, Justin and his Team were highly professional and reliable. I really appreciate how they corrected the factory error. I am very pleased with my purchase and highly recommend Trek Livermore as it is well managed, professional Team. regards, David C. read more

Great bike shop & service!!! On a bike trip around town, got flat tires, bussed to Livermore Cyclery and got tires fixed in no time! read more

Well, now I have to eat my words, because I did, in fact, have to go back to this store and return my bike as it was too uncomfortable for me. Justin, the manager, was super kind and helpful and took the bike back without question. He expressed apology for what my experience was and I definitely will go back for the bike that I want, if it comes in, but will only deal with him. Great experience with Justin! read more

Great selection of bikes, good selection of helmets and other gear as well. The staff is what makes this place so great. Everyone is friendly, knowledgeably and low pressure. Every time I've gone in there, I have always received a warm greeting even when it's super busy (which is most of the time)! We just purchased our 7th bike from Livermore Cyclery on Saturday. My husband and I bought Trek comfort bikes when the shop was still at it's original 1st street location almost a dozen years ago when we first moved to Livermore. We also purchased a Kettler kid's bike, kid bike seat (to attach to ours), our daughter's first bike, then her "big kid" bike, one year when I was lucky enough to get a sweet bonus - I bought my husband his Specialized Roubaix and Saturday we purchased a Specialized Vita for me. My husband has been trying to get me into cycling for years. I had tried the Vita a few months back and loved it. Apparently hubby stopped by there Saturday morning to inquire if they had a small frame Vita in stock. They did, but it was not built. Later that afternoon, my husband said we should swing by and look at the bike. They had built out the bike in a few hours and when we arrived, M got the bike, made some adjustments for me (lowered the seat because I'm a Lilliputian) and had me test ride in the parking lot. M was really knowledgeable and encouraged me to come back in a month for a free tuneup/check. Now I find myself staring out of the window wishing I could ride instead of work. :) My Specialized Vita is FANTASTIC! On a personal note I really appreciate Livermore Cyclery because they've always supported local schools and local initiatives. When I was a room parent in charge of putting an auction basket together they came through with great goodies. Not only that, but my daughter is part of a local city youth organization and recently talked to the owner about the possibility of donating a prize toward an educationally-centered citywide contest. They were amenable to that as well. I love that Livermore Cyclery fosters our community. Livermore Cyclery is the only bike shop I will give my business. read more

Been meaning to write this for a while and I just had another great experience a few days ago. I'm not the average customer as I don't buy complete bikes and spendy components (new). So I'm usually after small parts like cables or bottom brackets. Sometimes odd tools. These guys are always super nice and helpful regardless of how much money I'm spending in the store. The younger staff are sometimes a little lacking in knowledge but they're learning and working! There's always someone there to help them find what I need. I will continue to give this place my business even though it's not the closest option for me. Keep up the great work! read more