The bike repair team is super helpful !…read more Danny and his group provide quick and supportive service every time.

Went to here a few times in the past when I still lived in San Ramon, California. This place is…read moresupposed to be like a Dick's Sporting Goods but with more variety of sports equipment and other related products. As well as better quality since it's like a private owned business and not a public one. The service overall was good at this place as the employees were helpful with guiding us to find stuff we were looking for. As well as helping my brother find a new bike for him to ride after his old one fell apart. When it comes to value that is where the problems set in as to why I am giving this place a 4/5. Lot of the stuff in this store is expensive and I do mean EXPENSIVE. It could be close to like 120 dollars for a pair of shoes which seems to be way more than most other retailers. And most of the other equipment could range up to 200-300 dollars as well which can make it frustrating to figure out what to spend your money on depending on the need. At least the store has plenty of equipment to choose from, as well as a range for you test stuff out and other useful features for equipment you want to rent. But I would only go here as a last resort if you can't go to a Dick's or find good pricing.

I purchased my first home defense pistol (SD9VE) here back in early 2020, and the service and…read moreknowledge at the time were excellent. Even during the height of COVID when lines were long and demand was high, the staff stayed professional and helpful. I recently came back to use their range and had a great experience. Plenty of parking and the entrance is on the side of the store. It was relaxed, well run, and exactly what you want from a range. I was able to zero one of my newer firearms/optics, and just enjoy the process without feeling rushed.

Hurry on down! They have sold at least 85% of the store. There are some nice hand guns for sale but…read morethe accessories to go with it our slim. Looks like they had a good run while they were up and face fronting. If I lived in this location it would be different. Tons of rifles for sale while still in stock.

Parking was quick and easy when I visited on a Friday afternoon to pick up an emergency whistle…read morethat I could clip onto my key ring. I was offered assistance almost instantly after stepping inside. The worker on the floor helped me find what I was looking for and even told me about the differences between two similar products. In fact, a couple different employees checked on me as I browsed the aisles of hiking-related items and camping gear in the store before making my purchase, which I appreciated. However, service at the front counter was a bit slow. I observed the sole employee at the register as she prompted excessive conversation with individuals without regard for other customers waiting in line. This included reciting words to convince customers to join the REI membership for rewards... nope, not when you just added extra unnecessary wait time to my visit while I stood in the purchase line. Besides, the staff on the floor already tried to promote this to me, and I wasn't interested. Eventually another register opened, but at that point I was already leaving. In the end I got what I needed without any complications, and that's what matters most.

I'm pretty sure this is the worst REI location in the Bay Area but it's the closest one to home so…read moreI keep giving it a try - and always regret it. Once again the checkout line backed up to the door until finally a second employee showed up to do her job at the register. I assume she was taking laps around the store and finally reached 10,000 steps? Anyway, the employees here seem to hide and they tend to be rude and act bothered if you interrupt their hiding and ask for help. You cannot find them at the register, on the floor, or in the dressing room. Very poorly managed store. Today's experience reminded me that I just have to deal with the drive to the Berkeley store or find another that is properly staffed with helpful employees. Two stars because it's a reasonably well-stocked store, I never have trouble parking, and the location is convenient even if the customer service is not.

Customer service is the best. Owner is very helpful and…read morelets you take the time to browse and compare. Offers sharpening services and a wide variety of knives. I have ordered items not in the store and they ensured they got them to the store for me in a quick manner. Didn't sit in things for weeks and wait to call the distributor. Handled things immediately and quickly keeping me on track.

had knives sharpened here a few years ago and don't recall leaving a recommendation. they did a…read moregreat job on my German and Japanese knives! professional, informative, and prompt/ quick turnaround. highly recommend.

There are some things I much prefer buying in person. Shoes are one of those things. This is a…read moresmall store but had good inventory and better deals than the big A online.

I completely agree with the reviews of this store. The attitude of the employees here is a total…read moremiss. They would rather chat amongst themselves than help anyone. I only use this store for returns of the items I buy online and will not be spending money there. Management needs to fix this, but as they say, it trickles down from above

Their "clearance" sale, is not for much of the store. Just old stock. Might as well just go to…read moreDicks.

I stopped by this store last night. I wanted to purchased a wrist watch that was on sale for eTeam…read moremembers. I forgot my coupon, so the sales associate Montrell told me if I return the item in 24 hrs, I could get a price adjustment. So today, I went back to the store. I also wanted to look at some full-zip sweatshirts, unfortunately they were low on small sizes. Chris asked if I needed help and he mentioned a shipment would be coming in later this week. I also asked him about basketballs since I know nothing. He explained the various types and brands. With his help, I purchased my very first basketball, the Spalding TF. I liked the tacky feel of the surface. At the counter, Jenny helped me. She's helped me before and she made things very simple. She made the price adjustment and applied it to the basketball. Quick and easy. I've shopped at this store for many years. The employees are always friendly, the sales associates always greet me when I enter the store, and they always ask if I need help with anything. Thanks to Montrell, Chris and Jenny, they made my shopping experience a great one. If you aren't an eTeam member, I'd sign-up.

This was my first time shopping at Athleta and specifically Maddy made the experience amazing. She…read moremade me feel heard and very welcomed right away. She was knowledgeable, helped me with sizing and product recommendations, and was extremely helpful bringing items for me to try. She also explained the benefits of applying for the Athleta credit card in a helpful, non-pushy way. Maddy was personable, kind, and truly made my day. Customer service like that makes you want to come back.

Went in to check out the foods and I was ripe for influence to purchase but there was probably 5-6…read moreemployees working on a Saturday night and no one cared to greet me or help me and the store was empty mind you. They were all congregating near the register chit chatting. Does this store manager and chain pay these teenagers to stand around and chit chat and gossip? They'd be making a ton more revenue if their employees put in some more effort to tend to patrons who are there for a purpose.

We've rafted twice more with All-Outdoors since my last review - Goodwin Canyon in October 2022,…read moreand then Middle Fork American River again this past month (both 1-day trips). The last time we rafted Middle Fork American was on a cold, gloomy, drizzling day in October 2019 - so we had to give it another go in warmer weather. This time around was just as memorable. Two of us in the boat ended up falling out in the water at Tunnel Chute, which happened so fast that I barely knew what had happened - thankfully, there was a nice calmer stretch of water right after through the river tunnel, so we were easily able to get back into the raft. (Thank you to our guide, Troy, for hauling me back in, and for being an awesome guide in general!) Plus this was one of the photographer spots, so the action was all captured for us to laugh about later. Later, after our tasty sandwich picnic lunch, we had a few unexpected events happen, starting from the portage down Ruck-a-Chucky Falls. Shout-out to all three guides in our group - Troy, Shea, and AJ - for handling things so calmly and getting us all back where we were supposed to be! We had plenty of calm stretches floating down the river as well. The canyon is beautiful and quite peaceful. We saw a ton of dragonflies flying above our heads, masked ducks chilling on rocks and diving underwater, and wild grapes and blackberries growing alongside the river. We'll be back again for another trip with All-Outdoors! Maybe we'll try a 2-day or 3-day trip next time.

This rafting company is the best! We did the South Fork of the American River and had a blast. I…read morehighly recommend this trip and company. Ask for Markus to be your guide. You won't be disappointed.

They were super helpful and found a Fusion jersey in the back for me when my son lost one color…read more They were very friendly and overall it was a good experience.

Absolute worse customer service at this place. No calls back or updates on missing orders…read more The league has been disappointed with this Soccer post, players are not getting there orders and the season started 2 months ago. Also, Soccer Post is way over priced and parents are demanding the league go to another Soccer store.

Review #1,035 Posted on 4.21.26…read more I came to grab a quick item on a whim as I was in the same parking lot on Tuesday the 21st. My wife had been asking me for a Fri fit visor as we couldn't find her other one. I must say I was given exceptional customer service from Hali. When I asked her where something was, she pointed me in that direction, but when I showed her the item on the web, she looked it up and noticed it was in the back, then went and grabbed it for me. She for sure helped me out and made my experience a good one. This Dick's is in same parking lot as Target right off 580 freeway in Dublin off Fallon Road.

There was no customer service at all…read more I used the kiosk to request a shoe try-on, but after waiting more than 15 minutes, nothing happened and there was no update at all. I eventually had to ask an employee directly to scan it again and bring the shoes out. Honestly, if the kiosk system does not work properly, I do not understand why it is there in the first place. It only made the experience more frustrating and time-consuming for customers. Please either improve the system or remove it altogether.