Really enjoyed the food here! I've been twice now and I always enjoy trying new things here. We got gnocchi and pizza, both very very good. Wish I had tried some wine to go with my meal but aside from that it was great! read more

Restaurant is very large and fancy. There was no music, which was odd, and you could hear people across the room. The wait was relatively short and server along with the bartender were very kind. The only problem was the fact that food took over 45 minutes and people who showed up afterwards got their food before we did. The truffled spaghetti and signature meatballs are definitely worth it and portion sizing was perfect. Manager and server were apologetic about the wait for our food and provided us with a dessert that was on the house. Overall, I would come back again. Customer service was excellent and food was above my expectations. read more

I loved this place went here last week when they first opened! Had no idea it was open wee were driving by to go to earls and I was like I wish Trattoria opens already! And I saw people inside! Best day ever! Parking was right in front of the front entrance! We walked in were greeted by a bunch of young girls! This was the only part that I didn't really think was very professional! Glowbal group as I know has very professional servers and hostesses, but here they all looked like they had no idea what was going on, they looked like they were about 15-16 years old. They were dressed innapppropiately for a child's age. Anyways, we sat down and had our server come up to us, very sweet. We ordered our drinks, it was great! One of the mojitos ! All the waitress'/waiters said hi walking by, it was really nice! And all the waiters are supper handsome! We had Gabe as our server and he was the sweetest person ever! He took our order and brought it really fast checked up on us often and refilled our drinks constantly ! It was by far the best service I have ever recieved In my entire life of dining out, I done out about 3-4 times per week and always in downtown but I live in Burnaby! It's nice to know I don't have to travel so far now for really good food, a nice restaurant and amazing service! We'll done ! read more

As a big fan of Italian food, I was so happy to see this restaurant open in my neighbourhood. I was so excited to try this restaurant but the experience was not so good. This restaurant does not have the traditional italian restaurant look so the interior is very modern and more of western style. It looks like Earls or Cactus club type. They use tables with cheap fake granite top of which edges are already wearing out. The red checkered napkins remind me of fast food chain. There was one wall has not been painted. I assume this is not on purpose because there was a greenish tape on top indicating something is missing. Also there was a large hole in the wall for electronic cables to go in. The plates were full of watermarks with some specks of food scrum. Plus, it took a long time to be served and the servers were not attentive-I guess because they were too busy so that they never explained about food or didn't bother to ask us for anything else we might need during our meal. When one of my company asked the server about how the lobster is cooked-he ordered a crab/lobster cannelloni, the server was already walking away and he just turned around "it's inside" ... which was not the service we expect from a good italian restaurant. When finally food came out almost 40 minutes after we ordered, the food was not tasty. Two people in my table didn't finish their pasta and didn't want to pack it either. Pasta noodles were overcooked and the sauce was powdery. And I ordered an orange soda drink and when I finished it the server offered to refill it for me but to bring me a lemonade instead. Overall their service require a big improvement. read more

Nice environment, little bit noisy but good for friends n family gathering

Not impressed with the service or quality of food. Unfortunately, no more future visits. Waitress was unkempt, her white blouse was grey, picked under her nails as she decribed the menu items. Service was terrible as our starter dish took forever (8pm, not busy). Told us the cook stepped out so they will not charge us for the dish. Ordered pizza (anchovies, capers, capocollo). Dry. Bruchetta resulted in Flatbread and globs of whatever it was...mayonaisse? For some reason the bartender took over and he was pleasant and accommodating. Better to have drinks there than to eat. Big thumbs down. read more

I have to update my review about this restaurant, I gave it a 5 star before but need to change it to a 1. We came here to celebrate a birthday and and was told after we took the cake out of the box and blew out the candles, the manager or supervisor told the birthday girl that we can take as many pictures as we want with the cake but can not eat it at the restaurant. He was totally lackin any customer service skills. Our waiter had said that we couldn't eat the cake at the restaurant but since we were in a separate room and no one else was there she didn't see the harm in letting us enjoy our cake. But I guess the manager/supervisor thought differently. My 4 year old neice kept asking why she couldn't have a piece of cake and couldnt understand why we were putting it back in the box. Totally awful experience! Never going back again. So if u are celebrating a special occasion, I would definitely go to another restaurant!! You definitely will get better service and a better experience! read more

The food here is pretty decent, not amazing enough to be super memorable, but the portion sizes are very generous. We booked the night for my boyfriend and my 2-year anniversary and we were surprised with a delicious chocolate cake for dessert on the house and the staff wished us a happy anniversary through chocolate-drizzled writing. The service was also SPECTACULAR. Our server was super fun and entertaining and he made our anniversary so enjoyable, we left a big tip and a review for him. He then mailed out a coupon for free appetizers a month after to thank us for the review! Talk about quality service at a quality restaurant. I will definitely recommend going to Trattoria to my friends. read more

Super recommend the spaghetti carbonara!! Best in town hands down. Ordered the prosciutto pizza, it wasn't bad but it wasn't the best either. It was okay. Never the less, love love love the carbonara that i'd give 4 star. You should check this place out! read more

Good food. Unpleasant environment. My wife and I tried Trattoria for the first time yesterday. She had the Penne all'Arrabbiata and I had the Pizza Capricciosa. Both were pretty terrific, especially the pizza, which compares well enough with the Neapolitan style pizza you'd find in Italy and is usually pretty hard to find around here. I'm curious to try some of the other menu items that sounded good (veal piccata, veal saltimbocca, braised lamb shank, etc). Unfortunately, the place is LOUD. Marble floors, 2-storey plate glass windows, unfinished ceiling, loud club-like music. Especially if you're seated next to a large group like we were, it's pretty tough to have a conversation. We ate our food quickly and left, because we grew weary of constantly shouting "What did you say?!?" Is suspect it's quieter if you request a table either upstairs or in the back part of downstairs, but if noise bothers you, avoid sitting up front in the atrium area with the bar and the big windows. Service level was mixed: we had one waitress who was a bit negligent (e.g. we never got any drinking water) but it was literally the end of her shift, and when the second waitress took over she was terrific, so I think under normal circumstances things would be fine. Lastly, and I feel weird even bringing it up, but when we went there were a lot of families with kids, most of whom were running amok everywhere. It was unexpected. I recognize that it's not the restaurant's fault and that kids have every right to dine out too, but Trattoria is a fairly grown-up sort of place (think of the decor at any Glowball group restaurant -- elegant, modern, and club-like), and so it was a bit of a surprise especially when my wife and I had been looking forward to a nice splurgy dinner with just the two of us. For all the parents out there, Trattoria claims on its website to be a family-friendly place, and to its credit *does* have a surprisingly good kids' menu, but other than that it's really not a very kid-friendly place: hard marble floors and tables, lots of breakable glass everywhere, cocktail-lounge-like vibe, huge two-storey open wine racks with ladders up their full height -- you get the idea. So, parents be advised, and non-parents beware. If you're looking for a night away from the kids (yours or anyone else's) perhaps it's better to aim for later hours. We'll definitely go back for the food, and hopefully the loud crazy atmosphere situation was a one-off and it will be better next time. I hope so. read more

Booked a reservation for 8pm for a Friday night. We showed up at 8pm and got the worst table by the bar. People that came in after us didn't even make a reservation but got a better table. By the way there tables are very small. When ordering our drinks they had ran out of the drinks we wanted so we had to order something else. Service here is very very slow. We got our drinks after we got our dinner. That's how slow service is here. The food wasn't the greatest for what you pay you expect better. Don't think I'll come back. read more

Epic Failed! Went to Trattoria on Kingsway for the first time last night. Failed on all fronts on the dining experience. Plus felt discriminated against. Will never go again. Check in: Since the hostess were not allowed to quote wait times when they took our names, I had told her that I am open to be seated at the bar as well. She replied sure, someone will call or texted us when one is available. After waiting for some time, i decided to check in to see where we were in the line only to find out that the bar is self seated! It was very disappointing as I would have kept an eye on the bar all that time. The hostess offered to find me a seat outside but she was swamped by others before I can give her a reply. We ended up with a table after a 45 min wait. Noisy Seating: So after waiting 45 min to get a table, we got seated in their piercing loud area upstairs. The sound was just bouncing off the low ceiling and wondered why management didn't install some simple sound dampeners here. We had to request a new table. Food: Upon relocating to our new table we promptly ordered. However, we had to wait another 30 min for one appy and 1 hour for our food! It is now 9:20pm. The food was not worth the wait either! Kicker: What made this situation even worst was that we watch the guy sitting next to us get comp'ed for his meal even though we got seated before him and waited just as long as he did (he had sat next to us upstairs whom also moved downstairs next to us). I can't help but to feel discriminated against. It's a sad feeling. Apparently this restaurant have special on pastas on Tuesdays but since it is not the first Tuesday special they had, there are really no excuses for the poor management I experienced. read more

My parents took myself and my fiancé out for our engagement dinner here last night. We went on 1/2 price wine Wednesday. Got a table for 4 right away on their patio (found that it was quite loud and echo-y inside). Our server Sarah was wonderful- attentive but didn't hover, friendly and was always easy to flag down when we needed her. The food was great- I had the pesto gnocchi and it was delicious. Found the servings to be perfect sized, both pasta dishes were finished and a few slices of pizza to take home. Their wine bottles are expensive- but we would probably only order a bottle during their special (which made it a better deal). Overall we will be going back read more

I don't give many two star reviews, but I am being generous in this case. We are staying in the hotel attached to this restaurant. I placed a pickup order and when I hadn't been notified of it being ready after more than an hour, I called them. After being placed on hold twice, the young lady I finally spoke with, said she was *just* notified of it being ready. I asked her if it had been sitting, as I didn't want to bother picking up food that had been sitting around. She assured me that it was very fresh and ready for me. I headed downstairs to pick up the food at this point. I ordered Brussels sprouts and spaghetti bolognese. Sure enough, neither container was more than merely warm. The two stars were for the Brussels sprouts - even just warm they were tasty, but would have been even better hot. The spaghetti was quite forgettable and just lukewarm. Pretty crappy dinner for nearly $30. I can guarantee it won't happen again. read more

I would have given 4 BUT their cleanliness cast a doubt because the silverwares served to me were dirty (yucks!) Food was great though BUT then again once cleanliness is in question that will destroy everything else... definitely need to work on this health issue. The food would have tempted me to return BUT the image of that nasty silverwares It will take me some time to recover. read more

Pros: great ambiance, excellent service, nice that there's a cheaper pasta night, good parking. Cons: so far, the last 3 pastas I've had there was just ok. Taste wasn't mind-blowing, pasta not as el dente as expected, noisy, drinks are too sweet. read more

I've been here many times and the last two times the service has been horrible. I use to work here and I remember them saying to never seat 2 ppl at a 4 top table because they wouldn't make as much money, they told me to lie and say the tables were reserved. my response? Wouldn't people just get mad because you lied to them..... and you can't judge how much people are going to order based on group size. Personally for myself when I'm with 1 person I order more than 4 people. - yesterday I was there for pasta Tuesday (WORST HOSTESSES). Anyways there's about 3 (2 top tables) outside as well as 1 (4 top) table. Inside there were 3 tables available on the upper floor and 1-2 tables available on the main floor. Anyways when me and my sister first get there the lady manager who seems to be in charge of the hostesses told us the wait for a table was 20 min. She didn't offer the patio or bar. 30 minutes past by and I ask one of the hostesses how much longer the table will be she said 15 min (during this time NONE of the tables were filled a large group of 15 people just left their side room, I initially didn't say anything because I assumed that every table was reserved). She offers us the bar but we wanted a table so another couple sat down. I then proceed to ask the other hostess how come we weren't being seated and many other tables have already left. She says that it's because the kitchen is backed up so they can't seat anyone... I then ask the other hostess (blonde hair) are we able to sit down and just have drinks for now at the table and she starts to be rude saying we can't sit down and that all the tables are reserved..... THEN the manager comes out and says that they can't seat anyone down because the kitchen is backed up and that she hadn't trained the girls what to say for that situation (all the while being rude) and offered us to sit at the side bar (bar of the hotel) we are then seated there by the blonde hostess (when she's about to leave I see her making comments about me and my sister to the server) and are able to order food etc and it came out quite quickly.... so i don't know how the kitchen was backed up. And if the manager didn't train the hostesses what to say or if they were unaware or wasn't sure of the situation I would have appreciated if they said "I actually don't know but let me ask a manager" - time I went with a friend we ordered 3 single shots of remy Martin (around $13 a drink). Our server asked us "are you sure you're okay with the price...". I work in the service industry as well so I guess I understand she asked because sometimes people order things without knowing the price. But the price was on the menu and the way she asked us I felt was sort of degrading/ rude. This is disappointing because I think service at other Glowbal chain restaurants is very good but at trattoria Metrotown the service is not efficient, slow and seems like they are unknowledgeable. It seems like everyone I worked with besides 3 people does not work there anymore and that they have replaced all the managers. Wouldn't come back again rather make the trip to park royal or downtown. *note pasta is ok.. pizza is pretty good* read more

Just finished my meal. Food was very satisfying: delicious with generous portions. Dishes may come off as too salty to some but this didn't bother me too much as I've accepted this as the norm when eating out. We ordered the truffled spaghetti and meatballs, fusilli lunghi, brussel sprouts, and 2 cesars. Service still needs some work. Our waitress was nice but she forgot to tell us the special until we were ready to order. She forgot to bring us our complimentary bread but DID remember to ask us if we wanted the garlic bread for an additional charge. I had to ask her if we were supposed to get complimentary bread as all the other tables, including ones that were seated after us, had it on their tables. She said yes, but still never brought us any. Lol. We had to ask the hostess. This may not be a problem for some, but I was starving as I was having my first meal of the day at 5pm (busy busy morning)! Our waitress never came to ask us how our food was tasting. Once we received the bill our drinks were more expensive than the listed price on the menu. Apparently it was some "computer glitch". Needless to say I was very unimpressed with the service. Hope the service issues get resolved as I would like to come back for the yummy food. read more

I can honestly say I've never had an all-round enjoyable experience at any of the glowbal groups. I won't be spiteful and drop names but my experiences this past month at Black + Blue and Glowbal Telus Gardens have just been extremely unpleasant due to the staff's lack of courtesy. However, Nicole and Gabe at Trattoria turn that all around. I am not one to reach out as often as I should to recognize amazing service but felt like in this instance I really needed to as I was so blown away with their service. It's was so refreshing to have genuinely nice people helping you out. Nicole was just a delight, from her friendly smile to her thorough service. She was so personable and accommodating and in my opinion the epitome of the perfect server. I can't say enough about her, and if I were a man I would probably be doing some mad flirting! Hats off to you Nicole, for being so memorable and plain awesome! Upon my second trip, Gabe was our server. He was just such a gentleman, super friendly but not overbearing. We saw Nicole too, she remembered us and came over to greet us. I must say it's people like this that really set the ambiance for a restaurant. Not only is the food here a serious party in your mouth but the place is very tastefully decorated and employees like Nicole and Gabe make it the experience that much more enjoyable. When dining out it's usually one over the other kinda thing, either the food is mediocre but the service was amazing or vise versa. But I can tell you at Trattoria it's seriously the real deal! I've never given a restaurant a 10/10 but truly believe this place is like a 11/10! Highly recommended! read more

came with 16 people and the service was super fast! the restaurant was busy yet they still pulled through. I split a dish with my sister and they even seperated the dishes for us. very happy with my dinner here read more

Insanely overpriced. Ambience is average. You can get much, much better Italian food at millions of other places. Total disappointment.

I had no idea Tuesday was $11 pasta night, I was wondering why it was so packed on a Tuesday when I walked in lol. seeing some of these reviews talk about bad service but wow our server Samantha was perfectly attentive! my girlfriend and I shared Caprese salad which was awesome and the same portion as Italian Kitchen but $3 cheaper here, she ordered the spag and meatballs and I ordered the prawn linguine both we were most satisfied with. and of course we shared the fried donuts which is always a dream. overall i liked the pricing and service better than Italian Kitchen, I would definitely come back! read more

This place is okay. The food is a little over priced in my opinion for the food you get. I've come here a few times and always order an appy and pasta but haven't found anything worth writing about. There are so many other options for Italian and I would pick one that specializes in it. read more

Long story short, my partner and I had a dissatisfying first time visit for brunch then returned the next night for dinner. Dinner and service was on point and we were treated with great care from the GM and the kitchen staff. I had the Chicken Parmesan with a half order of carbonara, and my partner had the lobster and crab cannelloni ( it could've used more sauce). Trattoria is one of my favorite casual go to restaurants for good Italian food. The Glowbal Group have always left me more than satisfied with their service and food. All my experiences with them have been consistent and any complains I had were resolved on the spot. read more

Had a party event planned at this establishment. We were told that we were not allowed to bring our own cake to the event which happened to be a gender reveal party for an expected mother. Horrible customer service. I have never known of ANY restaurant or eating establishment that would not allow people to bring their own cake especially for a celebration. Even if they charged a cake cutting fee. read more

This is out favorite British Columbia restaurant. It is fairly new but has come along fast. We went twice during our vacation. It has a great vibe and ambiance with terrific servers. Our server, Jennifer was friendly and professional. Our pizza maker, Giuseppe Cortinovis was the best. Watching him put together pizza after pizza was a treat, and no cover charge! On the other visit I had the chopped salad with many ingredients. It was terrific. My wife had Linguini with olive all and parmesan. She rated it a nine. If you are in the Vancouver area you must go there. read more

Service was slow, server was nowhere to be found. would rather eat at cactus club. Trattoria at burnaby needs better management

Complete and utter disappointment. Expected way more from a Glowbal Group restaurant. Perhaps it's my own fault for trying out this new restaurant too soon as the hostess was is major need of training. Showed up on a Tuesday at 6:10pm and asked for a table of 3. Two adults plus a toddler. Was told by the hostess Ariel that a table was opening up and it would be a short 10-15 minute wait. Half hour rolls by and Ariel is still standing at the podium looking dazed and confused. Four tables were sat ahead of us in which I'm sure they had reservations but who knows? It's frustrating though since some of the parties were for two but she sat them at tables for 4. Coming from a restaurant background, this is a major no-no. The final straw...I walked around the ground level floor and counted 4 open tables that were set and ready to go. I inquired as to which table she was planning to seat us at and she said a table upstairs was paying their bill. Why not any of the ready tables? For reservations she claims. I told her that a small table with a kid would turnover in less than an hour and had she seated us 30 minutes ago, we would have been done way before any of those reservations were needed. We stormed out of the restaurant and picked up a swarma from across the street. It was delicious! Should have gone to the kits location, burnaby still has training wheels on. read more

Came here for my moms birthday on a Wednesday night around 8. After going to numerous glowbal restaurants downtown, i assumed that this one would have the same food and atmosphere as the others. The food was amazing as usual i had the gnocchi and it was like little pillows. However the service was horrible!!!!! We for some reason had more than one waiter confusing!!! And when our actual waiter did come to our table he asked us if we had been helped, ummm excuse me isnt that your job to take our order. When our food did arrive they just put it on the table and left, arent they suppose to offer you fresh ground pepper for the pasta. Not once did he come back to ask us how the food was. When we wanted to order an pizza we had to flag down the first waiter that was helping us, he informed us he would be bak in 5 - 10 mins to see if we were ready for the pizza since we were still eating our pasta. BUT he totally disappeared on us, we then had to flag down another staff member who happened to be the manager, even she was confused by the waiters we had. Needless to say will not visit again due to poor customer service! If im paying so much id like my waiter to at least treat me nicely, and if i have to do all the work im not going to tip! rather tips myself. read more

I've been a few times, I really enjoyed the mozzarella starters but everything else has been bland and disappointing. Although the servers are always awesome and eager to help. read more

Went there tonight for the first time and overall had a lousy guest experience from the get go. Arrived at 8:15pm and left at 11pm due to poor restaurant service. Our server gets an A for effort, she was trying hard and was polite, however, nothing came together for her and if I had to guess her training was poorly executed. Our drink order was taken and took 25 minutes to get to the tabel. I ordered a tall water and my husband ordered a beer. Note, this restaurant does not have any beer on tap so it took 25 minute to get a water and bottled beer. We put in our appetizer order and the server repeated it back so I was confident she got it. A food runner came out with some food and kept putting in front of different people at our table. It was clear he had no idea where it went. When it finally came to us we pointed out that it was not what we ordered. He then insisted it was. I pointed to the item on the menu and he then acknowledged what he had in hand was not what we ordered. The server then came to the table and said she got the order wrong. She put in a rush request and then began taking our dinner orders. We had to cancel our appetizer because it made no sense to get our appy well over an hour after arriving and at the same time our dinner order was going in. Our dinner finally came out around 9:30, but to only one third of the people at our table. The food runners brought us food that was not meant for our table or so that is what we were told. What is strange is the people eating confirmed it was what they had ordered. So the other two thirds of the table was still waiting for food...Our food finally came and it was less than mediocre. My seafood cannelloni was barely warm and barely had a spoonful of sauce on it. Others at the table also complained about their food being luke warm. Finally, the birthday dessert came out, the food runner came to the table and in an off putting way said, make room I am going to put this here. Um, okay, thanks. Meanwhile, the waitress called him back with the tray because it was supposed to have a candle in it and come out as a surprise. Surprise! Well done. This was just my own experience at the table, there were 12 of us, and I would have to write a novel to capture everyone elses experience... On top of this the restaurant charges $3 to split food. The menu also states a mandatory 18% gratuity on large groups. Okay, this is pretty standard, but after a frustrating guest experience like this I did not feel this was appropriate. I asked to speak to the Manager and he said that the gratuity was not mandatory but it was the easiest way to have it promoted in the menu. He literally said he did not care if we tipped or not, and did not apologize for the lame service. It made me feel bad for the server, because like I said she was nice and it was not her fault. She was not a good server skill set wise, but she was trying to make it work. Instead of coming to our table to speak to the party and apologize for everything the poor server was dealing with everything, and he just confirmed he did not care if she did not get tipped. Overall terrible guest experience. This place is a rip off and I would never recommend it to anyone. I would have been more forgiving if the service was crap but the food was worth it, but it was not. ps- keyboard is bust so I apologize for the lack of punctuations... read more

Trattoria (owned by Glowbal Group) has a 'kids under 8 eat free' promotion on Monday nights. My wife and I thought it would be a great opportunity to go for a nice meal that was actually affordable. We arrived at around 5:45pm and although we were greeted at the door and sat right away it took almost 10 minutes before anyone came to our table. We have a 4 and 6 year old and we didn't even have water for TEN MINUTES. Not a good start. The floor manager finally saw me and recognized me (we'd worked together at another restaurant owned by Glowbal). He came over and said hi and asked how I was. I replied nicely that I was great and looking forward to meeting my server. He said he'd go get her for me. 2 minutes later she came up to the table looking a little annoyed and asked if we were ready to order. Yes, we were. Nearly 15 minutes ago. We realized that she had already walked past our table numerous times and ignored us until the manager prompted her to come to our table - and it wasn't busy yet. Anyway, we ordered the bruschetta sampler for $13.95 and the pasta platter for 2 for $21.95. The server brought us bread (I think this is their 'VIP starter' as other tables did not get bread). We appreciated the gesture but the focaccia was at least a day old and was very stale and dry. Thanks, but no thanks. We ordered pop for the kids (they only get it as a treat when we eat out) and it came in a rocks glass filled with ice. They were both done their tiny pop in under 2 minutes. The food was okay. The meatballs were very under seasoned and bland. The pastas were greasy and not finished with any fresh herbs or anything. They were nothing special. I make better at home. We were offered parmesan cheese, but not pepper. Half way through our dinner the hostess informed us the server had left and she would now be taking care of us. As she was the hostess, this seemed strange. It also seemed strange that our server couldn't be bothered to tell us this herself before leaving/switching sections. We paid $40 for a 1/2 litre of Masi wine (under $20 a bottle at the liquor store). When the bill came we realized the pasta platter was $21.95 PER PERSON. So it was over $40 for a big plate of bland pastas. I should have read the fine print. The meal ended up costing over $150 with the kids meals being free! Even with the promotion, I don't think I'll be going back. We get better service and food at Boston Pizza. read more

So it was my friend's birthday and she wanted to try this new restaurant that just opened a month ago. I've never been to other Trattoria locations before but I know that they are under Glowbal so I was excepting their service to be just as good as Italian Kitchen or Black and Blue. I wanted to surprise my friend with a cake so I brought the cake to the restaurant and asked the lady at the front to help me put in the fridge. And her response was, "Due to foodsafe reasons, we cannot take your cake". I was quite surprised with her response as I've never heard of this before. In the past, I've been to cheap and expensive restaurants and none of them would use foodsafe as a reason. Usually with the higher-end restaurants, they would just charge me for a cutting fee. Anyways, putting the cake story aside for now, I told her that my friends were here already. She asked me what the name was for the reservation and for how many people. I told her and she looked it up on the computer. Then the next thing she said to me was "Okay, you want to go and find them yourself?". For those of you who have never been to this restaurant before, they have two floors and it's not a small restaurant. So I guess she just expected to me to wander around the restaurant looking for my friends. I didn't understand why she would need to ask me for all the information if she wasn't going to bring me to the table in the first place. The least she could do would be pointing me to the right table so I didn't have to find them myself. So I finally found my friends and I asked the waiter if we could put the cake in the fridge (even though they didn't allow us to cut it). He said he would need to ask the manager for permission and asked us to hold on for a minute. It was 30 minutes before we even heard back from him. Finally the manager came and took our cake. Overall, their service was quite slow even though I saw a lot of staff walking around. Their food was okay but nothing spectacular. For their price, I think there are better alternatives around the area. Also, I was expecting a lot more from a Glowbal restaurant. It was quite a disappointing experience and I don't think I would return. read more

I am a regular at Italian Kitchen and Trattoria Kits, this restaurant is not up to par as the other Glowbal restaurants. The burrata and both linguine dishes were cold and lacking flavor. Service was mediocre, the waitor sprayed parmesan on my blouse and didn't notice. How could restaurants of the same chain not have the same standards? An employee ( I assume one of the cooks/chefs) was taking shots with the patrons. Maybe such unprofessional behaviour explains it. read more

I've tried both this location and the north Vancouver one and it was not the greatest service, food was mediocre, experience was overall underwhelming and I probably wouldn't recommend or return. Waiter that I had dealt with in North Vancouver seems quite disinterested in his job. read more

Walked in at 7:20 and asked for a table. Was told by the hostess that they don't have any available (I could see 6 empty tables - nobody was waiting), but the bar was open seating. Not having any desire to wait, I sat at the bar. I was then ignored for 20 minutes by the bartender and two servers, who repeatedly walked past me. I got up and left. Walked across the street to Boston Pizza. Was seated and served immediately. read more

Great location and setup. Food is nice and the so are the waitresses. Beautiful place to have a business meeting with clients or just relaxing for a coffee break. Will come often. read more

Food was good, like always and service was great! We were seated right away upon arrival and our waiter was really kind. He explained to us the deals and specials and answered all our questions we had. Our waters were always filled and the food came out pretty fast. It's a great restaurant, for a girls night, boys night (they have a little bar), family night, birthdays etc. The atmosphere was nice too! read more

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We attended this restaurant on April 29th as a group of four. It was not a good experience for a number of reasons. First, it is very, very noisy; second, the food was blah; third our server was way over the top with his very inaccurate comments on the food which at best could be descibed as gross exageration. He described one sauce as not being very spicy.....why then was it so spicy as to leave our lips numb. Clearly not a place we will give a second chance to wow us. read more

Among the Italian restaurants mostly on main , commercial drive and on Broadway that I've been to, are more or less similar to Trittoria . The location is great for before/after movie dinner and for people staying at the hotel upper floors. I've tried there pasta and some desserts. Love their desserts as they are creative and delicious , pasta nothing stellar. I love their open space ,big windows and warm atmosphere. Washroom was clean as expected except that day I struggled with toilet paper to roll out . Second time visited. Toilet seat broken , and unclean. Server was either new or had no experience at all. We called her twice and waited for 10 minutes to get a spoon for soup.Seriously? We wanted patio seating and tables were dirty, not from dust but from previous customers. Food was salty as if they closed eyes and pour salt . I would like to rate this place ZERO if I had an option . WON'T COME BACK read more