Totally unreliable. Missed pickups two weeks in a row even after they were verified the day before I cannot comment on their care since they are always a no show read more

Never showed up for a pick up twice even when it was confirmed the day before. Just stated it was not on the schedule when called to ask where they were. Called for pick up and was told within the hour, when I called back to ask a status update on time I was transferred to a very rude lady and was told they don't do one way transfers. Would not recommend this company unless you want to just sit and wait. read more

Absolutely a terrible business. They say it's for medical transport which is what you will definitely need if you decide to ride with their sketchy drivers. Merging into other cars and causing accidents. Would never recommend this terrible excuse for a business. read more

Ya, wow. Would not have believed it had I not got the same rude treatment from this Maria person. Incredibly rude, talked over me, and also hung up on me! Not sure if she is a supervisor. Other dispatcher was super nice. read more

They're awful. The drivers are great but the office and how they run their business are horrible. I got terminated by Maria for calling 3 times to correct my picked address. The driver was nice enough to give me Vincent's number and the driver made it clear that he's not going to be much of a help because maria- the representative is Vincent's sister. Wow. He also refused to listen to me and say he's also getting rid of me. I think ucare shouldn't sign contracts with them no more. read more

This service was transporting a client of ours multiple times a week for a long time, but his there was a mistake with his insurance so he was waiting for it to be reinstated. During that time they filled his "spot" and left him with no other option. When I asked what he should do their "helpful" response was "there are hundreds of other transportation services." I understand they need to make money, and I usually shrug it off if someone isn't friendly, but it's clear the staff member didn't care one bit about who they were helping and if they even got to help in any way. For comparison, the next place I called couldn't take him but gave me a list of 7 other names and numbers we could try (thank goodness. found a much friendlier one!) read more

Prompt! Professional! Courteous! We just spent the weekend in Minneapolis. 2 of us in manual wheelchairs. Travel on trans accommodated us on 5 trips in two days. They were awesome. We booked with Maria who stayed in contact leading up to our trip. And the drivers always stayed in contact with us by text or calls. Highly recommend! read more

***Warning*** ****AVOID AT ALL COST***** **A Message to all Insurance Companies, STOP Recommending this place to your Client** I am absolutely outraged by the disgraceful service from Travelon Transportation. This company was arranged through my mother's insurance to get her, wheelchair-bound and in need of special care, to her critical 6:15am dialysis appointment. They were scheduled to pick her up by 5:55am at the latest, yet showed up at 6:10am, leaving us stressed and fearing she'd miss her essential treatment. To make matters even worse, the driver, fully aware of the time-sensitive nature of her dialysis, decided to stop at a gas station to fill up on fuel. This level of negligence is shocking and disrespectful to people relying on them for life-sustaining treatments. The fact that Travelon Transportation is still in business is mind-boggling and shows a complete disregard for patient care. If you're considering using them--especially through insurance--do yourself a favor and find a reliable, respectful company instead. This company does not deserve anyone's trust. read more

Please use another service. Without notice they cancelled a return ride and provided no reason as to why. They have zero care if they are willing to leave a disabled person in a wheelchair at the doctors office. Extremely unprofessional and little accountability on their end. If they are willing to leave a disabled person in a wheelchair stranded at a doctors office with no way back to their home, just picture what other riders experience. read more

Terrible customer service. I had a lady hang up on me twice for simply asking a question. I called back for the third time to bring it to leadership's attention but even the supervisors there don't have care or concern for customers calling in. I would highly recommend using a different provider. They don't care enough about customer experience. I also emailed and NOTHING. read more

Travelon Transportation - I also emailed the company and did not hear back but don't waste your time. Take your loved ones else where. - Medical Transportation Near Me

I would NOT recommend this services to anyone or to anyone with a loved one who needs the service. Transportation was set up through insurance for services, for my brother who needs transportation to his dialysis appointments. Come DAY OF, they never showed up. I called Travelon and no one picked up. I called insurance company and the Rep said Travelon cancelled the services and refused to give a reason to the cancellation. If you're not going to provide services as you claim to, please don't be in business. read more

Sorry transport drivers for Travelon. You are all great people. Unfortunately you are run by someone who doesn't understand what quality customer service should be. I was just cancelled all my upcoming rides by the woman running the business which is just fine and she did me a favor. She is so unprofessional I can't believe they are still in business. She has hung up on me several times when I was trying to work out with them a cancellation. Or a problem of one of their vans breaking down or a driver that couldn't pick me up. There has been times where they've canceled at the last minute and I've had to find my own ride home. I've been left outside the medical building in the dark sitting in a wheelchair trying to find my own ride. read more

This MEDICAL RIDE COMPANY is awful! Their "office staff" is SUPER RUDE, and they frequently actually HANG UP the phone on you. I was IN their VAN, on the way to a MEDICAL APPOINTMENT, and there was some discrepancy. I called and TRIED to talk with a Dispatcher, and she HUNG UP on me. I called back and asked for a Supervisor, I was connected to "Maria" and without even giving me a chance to speak, she said to, "Stop calling!!", and she HUNG UP on me. Their vans are also extremely loud. Definitely WOULD NOT RECOMMEND! read more

Maria is an employee at Travelon's transportation who have a very nasty and rude customers service. A dialysis client was scheduled to be picked up from a Group home every Monday Wednesday and Friday between 8:45 to 9am to start his runs at 10 am. This 69 years old frail client lives 5 miles from the dialysis center. This woman dispatch a driver at 7:30 am to pick this man up. Got angry over the phone when she was told staff was finishing up his morning cares. She spoke so rudely threatening to have the driver leave the client behind. Before another comment,she hung up the phone in the middle of a comment. She is very rude and disrespectful. Jeff on the other hand is totally opposite of her. I will be changing the client transportation from Traveling because of her. read more

Sorry for the bad review as most of the drivers are excellent from my few previous trips The problem with this company is the same problem as everyone who posts and that problem is Maria who has also hung up on my multiple times when I was asking simple questions. She must have a thing going on with the owner to still have a job there.Another issue with they I just found out about today though we have ridden with them multiple times prior is that they won't carry another passenger with my wife who can't speak for herself enough take care of herself if something happens. I'm her caregiver and spouse of 33 years and need to go with her to any appointments. So they call me today at 11 to tell me that her appointment scheduled for 12 pickup is canceled and when I ask why Maria or whatever her name is was rude and when she felt an urge to just hung up and would not answer when I called back multiple times. Don't waste your time or give them any business with the attitude they have. Jeff at least explained to me why they wouldn't take us and that was because I'm wheelchair bound too and they won't take the responsibility of me sitting in a chair seat belted in with my wheelchair clipped in behind my wife's chair. To bad we would have given them all our business if not for this situation which I'm finding out is common read more

Waited at the clinic in Burnsville, Travelon said 14 minutes to get here, waited over an hour in a wheelchair uncomfortable with pain.

the state of Minnesota should revoke the license for this company for transportation. horrible services. my mom as dropped off at 11:00 we called the ride at 1 pm after appointment and 2 hours later they have not even showed up. when I called to follow up one lies after another that the driver will be there in 10 minutes for however many time. read more

The woman who answers the phones with a European accent is extremely rude, unprofessional, and entitled. Some of my rides were cancelled and my transportation service failed to contact her. She called me and acted like I'd stolen from her because she was missing out on rides. I cancelled all of my rides with her company moving forward. Today she called me because one of the rides was apparently not correctly cancelled, and she was rude again and hung up without me even responding. I called back to explain that her shit attitude is why I cancelled all of my rides and she hung up immediately. I called back and spoke with someone else, and asked if she was the owner and if she acts like that with every caller. She came on the line and said "Don't call here you piece of shit." and hung up." Wildly unprofessional, bizarre since I would've been happy to apologize for inconveniencing her but she had zero interest in courtesies or politeness, she's just miserable. read more

Wait time was over an hour - when 30 minutes was told to dr's office. This was a ride scheduled 3 weeks in advance, with a confirmation text stating pick- up time 2 days earlier. Otherwise a great service for anyone who's unable to drive due to having rec'd anesthesia. read more

if I could rate this company a 0 I would. i book my rides WEEKS in advance and even tell them my appointment is an hour earlier than it actually is due to their tardiness. and they have STILL CONTINUED to be extremely late or not show up at all. i have an infusion appointment weekly that's very important to my health not to miss so obviously I'm going to be a little frustrated but i wasn't cursing or anything just upset and they will just hang up on you the second they don't want to deal with you and if you ask to speak with a manager they will just hang up on you again. I don't know what business this is acceptable for your staff to act in such a manner. ESPECIALLY with dealing with disabled people. this company is absolute garbage and the lady who answers the phone says shes going to call the police for harassment because I keep calling trying to speak with a manager. it's completely ridiculous. read more