I am in total amazement as to how many wanabe mechanics we have here in Shasta county and clearly…read morenever will be.
I took my car into the Auto Clinic to get an est. I'm told I need a timing chain cover gasket, and a new radiator. Ok, so I say while you're into it that far go ahead and replace the timing chain and the water pump. I know a water pump only cost 35.00 bucks and a timing chain can't be much more than 150.00. Being the original owner I know what's been done to it and I figure replacing these two things will save me down the road. I ask how long will this take and Dean tells me he could do it in a day. This is good cuz it's my only form of tranportation. Please note: as I said I'm the original owner and I mentioned this to Dean as I also mentioned several times in our talking I want to keep the car original.
I drop the car off for the work, I don't call and bug them, but I don't hear from anyone either, so at 4:30 I call the shop and no answer, no nothing. I call back at almost 5:00 and I get that funny ring like a fax machine. They all went home early cuz it was hot, I'm surprised it wasn't to go get his nails done. Ole Dean closed up shop and didn't give it a thought to call me to say anything, seems Dean thinks we are all here to work around his schedule. And then wouldn't ya know, that good for nothing did it again the next day too cuz he had to take his daughter to swim lessons. This is how people actually run a business, can you believe it? I'm not sure who Dean is to the owner Jeff, but what I do know is Jeff hides behind Deans apron when someone is about to confront him, lol. It's always "he's at lunch" or "he's on vacation" sure Dean, if you say so....
So it turns out I end up getting to pick up my car cuz Jeff showed back Iup to the shop for some reason. He says the keys are in it, so I jump in and leave. Driving down the road I notice my low coolant light is on, now what? I pull over and ck the coolant. I add coolant, but the light stays on. This is where I notice this single row core plastic piece of junk for a radiator sitting there in my engine compartment, WHAT THE HELL? Dean took it upon himself to remove a two row copper metal radoator out of it and put the cheapest plastic/aluminium single row core in it, not to mention it just doesn't fit. You can move the thing on one side back and forth with your hand, I don't think you should be able to do that. Doing some investigating I find out Dean paid $84.99 for this radiator, and charged me $218.00 for it, the water pump he paid $34.99 with a lifetime warranty and charged me $95.00 with a 12 month 12,000 mile warranty, but only verbally cuz I called him on it, the warranty isnt noted on my invoice, how convenient. When I called him on that he said he couldn't give me the lifetime warranty cuz O'Riley wouldn't always stand behind their warranties and he would get stuck with it. I asked about the double and triple charging me on parts, he said that's just what they do in case they have to warranty a job, lol. Let's talk in circles why don't we?
This guy Dean he can talk a good line of crap if ya let him. And he has no problem bashing other businesses here in town, I found that to be very bothersome and unprofessional..
I would not recommend going to this shop, I'd rather go back to horse and buggy day. This is what I think someone needs to tell Dean and Jeff. Business 101, it's a good thing to make your customer happy, it's up to the customer as to what is put in their own car not yours, if there are changes to be made to the customers car always ask the customer first cuz who do you think is paying the bill? Then when you screw up and wreck something on a customers car fixing what the car was brought in for originally don't just pretend you know nothing about it, like my low coolant sensor. At least try and fix the issue and or be sure to let the customer know about it. Avoiding the issue won't make it go away. And lastly, Dean and Jeff, you don't go home cuz it's too hot for you sissy's and leave a customer in the dark, not calling them to say anything when you told them their car would be done that day.
My personal opinion, Dean should be a stay at home mommy cuz he's lousy at customer service, and worse at trying to be a mechanic. He'd do best at changing diapers and that's for the record... Oh and Jeff wake up, act your age try being a man for a change and let go of Deans apron strings, talk to your customers cuz he's gonna run your business into the ground for ya. So far three of us won't be back and counting.
One last thing, I'm not gonna play games with you, chasing Jeff from lunch to vacation when I know he's hidding around the corner like the sissy he is. I have lots of time and connections to see to it I get the word out about how you operate and then I'll be seeing you in court....Let the judge decide......
