Tri-Valley Muffler & Brake

(293 reviews)

Let's face it: whenever an unexpected car repair comes up, we all hold our breath wondering how…read moremuch our bank account is going to shrink. Most of us like to poke our heads under the hood and pretend we know what's going on, but we usually don't. The next logical step is a repair shop, and many people default to the dealership because they think they can trust them more. In my experience, that's a mistake--dealerships often touch ten things, fix one, and charge you for everything. Luckily, I found Rich and his team. I recently bought a newer car with all the bells and whistles, and I was braced for a huge bill. Rich was incredibly professional, polite, and straightforward. I was actually in shock; he takes the time to educate you on the repair rather than just grabbing your keys and telling you he'll text you later. The estimate was a pleasant surprise, and better yet, there were no hidden fees at the end. The amount he quoted was exactly what I paid. They were on time, efficient, and had me back on the road in no time. It is such a relief to find this kind of service these days. It's nice to know you don't have to pull out a platinum card for a simple repair or an oil change. All the 5-star reviews you see here are 100% true. One quick tip: the shop can be a little tricky to find the first time, but trust your GPS! It will get you there, even if the turn looks a bit hidden. You cannot go wrong with this team!

Fed up of being taken for a ride for several years by Audi dealership, I was looking for a reliable…read moreservice shop for my Audi A4. Finally found one! After seeing glowing reviews, I took my car to Performance Autowerk in Dublin for oil change and general maintenance. They didn't disappoint. Richard is an exceptional mechanic, obviously very experienced and highly knowledgeable. More importantly, very honest and trustworthy. He clearly explained everything and did what is just needed, at very reasonable price. Wish I had met him sooner. Highly recommend him. I found my go-to place for all my future servicing needs.

Dublin Automotive and Smog

4.7

(293 reviews)

They always do a great job and they're pretty fast. I bring all my trucks here and also my dad's.read more

Great experience! The staff was friendly, professional, and efficient. The smog test was completed…read morequickly, and the entire process was smooth and hassle-free.

Dublin Auto Care

(68 reviews)

I need to replace the starter of my car, Danny was helping me. He's extremely friendly,…read moreprofessional, and efficient. Also he's charging me at a very reasonable price. I recommend anyone to come here for auto repairs.

I went to Dublin Auto care with a check engine light on my 2015 Sienna. I had a diag code and…read moresuspected spark plugs needed to be replaced. They gave me a days time. They ended up scaring me about engine mounts falling apart and a wheel controller joint breaking any time. Basically normal wear and tear but they made it sound like emergency repair. They pointed out an oil leak I was aware of and asked them to take care of that. Here is what happened: They took 3 days for spark plugs and $1k Replaced leaking valve cover gasket for $250 When I picked up the car it wouldn't start as they had screwed up the battery terminal and initially lied that they didn't touch the battery terminal. Anyways, I had to replace it myself in the end. After I left within 24 hours my tpms shows low air pressure in the tires but there is actually air in all tires with adequate pressure.i got it checked a few times. Within 7 days I saw a lot of oil in my garage from the car. I didn't get a warning but my oil dip stick showed almost no oil. I had to put in 6 quarts. I don't know what more leaks they have caused. It's a terrible place to go and they are incompetent and dishonest!

Sun Auto Service

4.7

(31 reviews)

My wife has a 2018 Hyundai Elantra which started stalling at red lights. At first it happened only…read moreonce a month then it became once a week then eventually it was once a day. We took her car to multiple auto shops and they all said that the code scanner did not come back with any error and when they test drove it it drove fine. A friend of ours recommended us to take the car to Sun Auto Service. We spoke with Shawn and he was able to take us in right away. Him and his team was the only shop that's been able to diagnose the issue. He ended up replacing the crankshaft sensor. The car has been driving perfectly ever since with no issues. Shawn was very friendly and professional. Him and his shop is also very honest and did not try to replace anything unnecessary. We would highly recommend Sun Auto to anyone that needs their car serviced.

I had a great experience with Mike at Sun Auto Shop. I brought my Prius in for a complex brake…read moresystem repair (ABS module and pump), and Mike was professional, friendly, and very easy to work with from start to finish. He offered a very fair and competitive price, and what impressed me most was that he stands behind his work with a 2-year warranty on both parts and labor. He took the time to show me the diagnostic results to confirm the calibration was successful before I picked up the car. If you are looking for a reliable mechanic in the Dublin/San Ramon area who delivers high-quality work at a reasonable price, I highly recommend Sun Auto Shop!

Lexura Service Center

(169 reviews)

Got my car patched up by Alan on a 1 day turn around. Guy seems very straight up, charged me a…read morenominal amount, told me my car sucked and he wasn't responsible for other stuff -- basically it sounds like he deals with a lot of crappy customers -- hoping he is the guy for my car in the East Bay moving forward. So far so good: 10/10 recommend

A great friend suggested this place to me. I normally do dealership service but she said to try out…read morethis place. I came in early and Alan took the key and phone number. He said he will try to get it done by 1 but definitely before 5. I told him the service warning that shows up on my dashboard and he said no worries. He will check and let me know if there are additional work. Called about 3 hours later saying the car is done! No upsell, no long winded explanation. Just told me one concern that should be addressed on the next service time and that's it. Price is much more reasonable than dealership. Just be warned, there is no place to wait. I ended up walking to Panera to wait for my car. If you have someone who can pick you up and drive you back that's better. There is also Johnny's donut a little bit down the road or Taco Bell across the street. Glad to have found a reasonably priced , honest mechanic around here. I'll be back for sure. I was told that he's pretty busy and can't guarantee your calls will be picked up. So I didn't even try to make an appointment . I just drove my car there and hoped for the best.

Dublin Car Tek

4.4

(140 reviews)

Congratulations on earning Diamond Certified for 25 consecutive years. Dublin Car Tek has been…read morerated Highest in Quality and Helpful Expertise, maintaining that top-level score based on surveys of 611 verified customers. Yours is an unsurpassed performance for quality-seeking auto repair clients throughout the area. Well done! Services Auto Electrical Repair Brake Repair Car AC Repair Car Alignment Car Battery Replacement Muffler Repair Smog Checks Tire Repair Transmission Repair Vehicle Maintenance

Dublin Car Tek rocks! It was my first time bringing my car in, and they treated me like family…read more They're kind, honest, and truly went out of their way to make sure I understood what's going on with my car. I never felt pressured--just supported. Their work is top-notch, prices are fair, and they got things done when they say they would. It's such a relief to have a shop I can fully trust. I know my car is in good hands here, and that peace of mind is priceless. Thank you to Ryan and the whole Dublin Car Tek team for taking such great care of me and my car--you've got a customer for life!

Ray's Auto Service

4.5

(75 reviews)

I have been coming here for more than 20 years and he still keeps me motoring! Thanks Ray!read more

Best mechanics and auto shop in the Bay Area…read more They are the last of the mohicans when it comes to excellent auto services, honesty, integrity, professionalism, and good prices! My family and I have all our cars serviced there for many years! They are the best!! H.E. Commander, Sir Blake Sinclair, ColCP (AE), GKCMA

Advantage Automotive

4.5

(69 reviews)

I cannot say enough good things about Russell and Advantage Auto! If you're trying to find a…read morequality, honest, reliable and fair mechanic around the Tri-Valley / East Bay in 2025 THIS is where you need to go! Very nice, professional, transparent and timely. 10/10 will absolutely continue to use and recommend. Thanks again!

Think any other mechanic would have understandably said this problem cannot be fixed, but not…read moreRussell. He simply will not quit until he's given his best effort. Incredible work ethics. Honest to the core. And yes, he fixed the problem by being creative. Takes a lot of experience to do something like that.

Elite Auto Service & Repair

(85 reviews)

"Elite Auto Service & Repair" 6411 Golden Gate Drive Dublin, CA 94568…read more Cyrus the owner always treats me fair and only does first class quality servicing and repair work on my 2010 370Z Nismo A repeat customer for many years! Thank you, Clifford

They don't take walk-ins or new customers…read more Just asked a simple question about some tires, but didn't get any help. I shopped around the same building and found a different business who were more informative and provided some options for me to choose from. P.S. Person I talk to at Elite Auto Service & Repair was very rude.

Ashton Auto Service

(160 reviews)

I called the entire Bay Area for some shop to remove and install new bushings for my set of control…read morearms (upper and lower). I live in Oakland. You'd think a city of that size would have one shop that has a press and could do this service. Nope, zilch, nada. Useless Oakland. But after countless calls, I finally found two shops. One all the way in San Jose, and this one, Ashton Auto Service. Run by the amazing Steve. He said bring them on. I took my Toyota OEM upper and lower control arms along with a set of 8 Toyota OEM bushings (super expensive). The old weathered old bushings were taken out and the new ones installed the same day. Yup, just like that. Now I have control arms that's going to outlast my 2003 Tundra, lol. I'm so appreciative that this service was available. Steve and crew are super friendly. The shop is spanking clean. The price was discussed and agreed upon before service and solidly priced. I couldn't be happier. I highly recommend Ashton Auto Service. Easily 5 out of 5 STARS!!!!!!

Ashton Auto Service provided great service and addressed what my car needed. I was in a crunch on…read moretime, and my job was done that day. Really appreciated the service and would definitely go back.

Air Flow Pros Heating and Air Conditioning

(476 reviews)

I received exceptional service from Air Flow Pros during what could have been a very dangerous…read moresituation. On the coldest night of the winter, my carbon monoxide alarm went off. Later that evening, PG&E confirmed that our furnace had failed and was releasing carbon monoxide into our home. The next morning, I began calling HVAC contractors. None of the nine companies I contacted could help for at least a week. Fortunately, a friend from my daughter's school referred me to Jose. He answered on the second ring, immediately understood the issue, and told me his Vice President would be at my house within the hour. Just 30 minutes later, Rudy arrived and quickly confirmed the diagnosis with his equipment. Jose immediately recognized the urgency of the situation. Not only were we without heat in freezing temperatures, but our family was also at risk of further carbon monoxide exposure. By 5:00 p.m. that same day, Air Flow Pros had sourced and delivered a new furnace, assembled a six-person crew, and begun removing the old unit. By 8:00 p.m., the new furnace was professionally installed, the work area was spotless, and our home was once again warm and safe. The service was truly outstanding. Air Flow Pros delivered a high-quality product at a fair price and completed the entire job within eight hours of my initial call. I couldn't be happier and would recommend them without hesitation.

Jose came out to look at an AC unit that has been leaking refrigerant over the past 2 seasons. The…read moreissue was diagnosed quickly and they were able to return just a couple days later to install a new refrigerant line. The new refrigerant line install looks very clean and inconspicuous against the side of the house (I couldn't even tell it was there without Jose sending me photos later on of where it was placed). The AC works like new, and the quote was very reasonable for the amount of work that was involved. Will definitely contact Air Flow Pros in the future for other jobs. Thanks Jose!

RT Tire

(79 reviews)

Got a flat on the freeway in my Tesla Y and had to get towed to the Tesla service center, where…read morethey replaced one tire for $380. The next day I called RT Tire and they replaced the other three tires for the same price I paid Tesla for just one -- talk about a deal. Super chill, fast, and no nonsense. They got me in and out, didn't try to upsell me, and the whole thing was way less stressful than dealing with the dealership. This is my new go-to tire spot!

Avoid Dublin RT tire by all means. They sell unsafe tires!!! Don't fall into their lies that their…read moretires are both cheap and safe. In retrospect, their tires are cheap indeed, which is their selling point, but they are indeed very unsafe, have a very short lifespan, and are even dangerous and fail to meet safety standard!!! These guys like to say "I don't understand what you are saying" in the first phone call and hanged you up when you report a problem to them. They will never answer your second call. Here is the Story: On June 27, 2026, went to Minute Muffler (another shop nearby) to change tires, who recommended me to go to Dublin RT tire which is just on the opposite side of the plaza. Purchased and changed two front tires on June 27, 2026. Yesterday on July 21, 2026, one of the tires blew out while driving. There is a hole on the sidewall. See images. The life of the tire is only 24 days!!! It happened very suddenly with a big BANG. The vehicle lost control and hit the curb and drove onto it. Very dangerous. Have to call AAA to replace it by backup tire. Feel uncomfortable in my neck.

Colormetics

(389 reviews)

Highly recommend Mark, he saved the day!!!…read more I submitted a request online for a quote to repair the rim on a BMW coupe that got into a fight with a curb and lost. The response was almost instant. Pricing was reasonable and thankfully he was already in our area and able to get it taken care of right away. I greatly appreciated the text updates with arrival time and clear instructions. Thank you!! It looks so much better now.

I had a dimple dent about the size of a dime on the front passenger-side door of my 2023 Subaru…read moreForester. Everytime I saw the dent I kept getting bothered. I did some reseaech online and found Mark from Colormetics. I contacted Mark and he responded quickly and quoted a very fair, and reasonable, price compared to other businesses I reached-out to. The next day Mark scheduled me for moblie repair at my home, in San Ramon, and he arrived on time. Once he arrived he assessed the damage, confirmed it was repairable, and said he'd be done in 30 minutes. 30 minutes later Mark was finished with the job and it looked like there was never a dent to begin with. Overall I was very pleased with my experience with Colormetics. I highly recommend anyone in need of dent repair(s) to contact Mark for his services. On top of dent repairs Colormetics also provides wheel repair services as well. Thanks again Mark!

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11 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Pat T.

289

27

15

11 years ago

Awful awful exhaust place.... I had my fords CAT put back on, and when I called to make an appointment, I was told it was going to be $50, so I had the service done it was a hack job non the less, another guy was there and said it was going to cost $100. So beware they will lure you in and hit you with a fast one. Shop is not clean, there is no office, and workers are little sketch. On top of this there debt matching wasn't working so the owner said take my car go to the bank and get me my money! I ain't taking his car... So he had to run my card through his friends bank account to get the money, I watched my bank info for months after to make sure there was no fraud!!! Don't right awful place! read more

Paul S.

0

1

0

10 years ago

Hi everyone, I called Carlos on Friday afternoon to see if he was open on Saturday, he was not but just as other people have said he came in on Saturday to put duels on my f150. I wanted to go Magnaflo on my 3.7 v6 but Carlos suggested Borla WOW my truck sounds great!!!!. His prices are cheaper than aftermarket kits you can buy on line and he does very good work. Hey $ 60.00 dollar upgrade for the Borla but well worth the price. Thank You Carlos read more

Juan S.

58

6

0

8 years ago

Took in my challenger so I could get a more aggressive sound since they sound like a Prius when stock. When the work was finished I was ecstatic upon hearing the new set up. It sounded amazing and I could swear that it even felt faster. The car sounds like a beast now and they were able to get me in the same day I called . Great shop ran by great people. read more

Chris H.

382

39

29

9 years ago

Excellent service, they explained to me every possible option and recommendations to do for my exhaust, this is on my brand new 2016 Dodge Charger RT, It sounds amazing, no drone, welds look great, brand new quality tips. Dont hesitate to use them for any of your projects, you will be happy! Great prices too. read more

Bob B.

0

1

0

7 years ago

I stopped in to get some exhaust work done on my Tundra. I explained what I wanted done. We agreed on a fair price. I left the truck and walked to BART. When I picked the truck up in the afternoon and the work was complete and performing as I hoped. Convenient, fast, and met my expectations. Recommended. read more

Mike M.

0

6

0

9 years ago

Good service They have done quite a few things for me over the last 10 Year's. Honestly well priced and very welcoming. You definitely get the old time mom and pop vibe, which I really appreciate. The staff here makes me feel welcome and like my patronage matters. Good stuff. read more

Rick D.

0

9

0

9 years ago

Came in after my body shop told me they are very reasonable and well priced. Got my mufflers deleted for such a cool price, I couldn't be happier. The crew was so welcoming and made me feel very appreciated. Definitely a good place to at least get a quote. read more

Mark L.

0

2

8

12 years ago

great service. nice welds. precision. best in the tri-valley area. i will continue to bring my vehicles here for my exhaust needs. i dont understand how anyone can leave a bad review. Get it done right the first time. read more

Caifan S.

0

4

0

8 years ago

Excellent service and great work.also they location is super nice .the owner is wonderful and he is really honest

Joseph A.

0

2

0

11 years ago

Awesome job on my exhaust. Hate to see these bogus reviews. Don't let that stop you, professional work!

Carlos M.

0

1

0

11 years ago

awesome job on my exhaust for my dodge ram.. i officially found my new muffler shop.

Tri-Valley Muffler & Brake - autorepair - Updated July 2026

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Minute Muffler Service

(310 reviews)

ive utilized this facility for years. prior to jr being born…read more over the years as a dealer representitive i have used scotty like a thousand times and continue to send him work. great hometown family shop where folks drive near and far to have there exhaust aong other items repaire with smiles on there faces, including local nationwide buisness's. kudos scotty your leagend lives on sir and always thankful of your superior serve work. louis livermore ford commercial truck center.

Scott and Scott Jr. are excellent craftsmen! They installed 2 catalytic converters on my 1990…read moreCamaro Iroc Z and did an outstanding job! Thanks again guys!

Livermore Muffler Shop

5.0

(127 reviews)

Had Steve work on my Mustang had him and cut some exhaust pipes that clamp on to my cat converter…read moreand he did an excellent job for the price that he charged and had it done In less than a day!

Just got my 1977 C3 corvette done and couldn't be happier. I have brought over 2 Yukon Denali's and…read more2 Corvettes. Highly recommend this place!!!

Dublin Auto Care

(68 reviews)

I need to replace the starter of my car, Danny was helping me. He's extremely friendly,…read moreprofessional, and efficient. Also he's charging me at a very reasonable price. I recommend anyone to come here for auto repairs.

I went to Dublin Auto care with a check engine light on my 2015 Sienna. I had a diag code and…read moresuspected spark plugs needed to be replaced. They gave me a days time. They ended up scaring me about engine mounts falling apart and a wheel controller joint breaking any time. Basically normal wear and tear but they made it sound like emergency repair. They pointed out an oil leak I was aware of and asked them to take care of that. Here is what happened: They took 3 days for spark plugs and $1k Replaced leaking valve cover gasket for $250 When I picked up the car it wouldn't start as they had screwed up the battery terminal and initially lied that they didn't touch the battery terminal. Anyways, I had to replace it myself in the end. After I left within 24 hours my tpms shows low air pressure in the tires but there is actually air in all tires with adequate pressure.i got it checked a few times. Within 7 days I saw a lot of oil in my garage from the car. I didn't get a warning but my oil dip stick showed almost no oil. I had to put in 6 quarts. I don't know what more leaks they have caused. It's a terrible place to go and they are incompetent and dishonest!

Superior Autowerks

4.3

(228 reviews)

My wife and I have been customers at this establishment for years at the recommendation of my…read moreneighbor who own many cars. They have fair pricing and they stand by their work! We will continue to be patronages of this fine establishment!

As a multiple times return customer, I like to mention why I bypassed good saving coupons ? Why I…read morechose drove a long way here? It all Because, this shop is not only reliables, people works here are super super professional & friendly, they also kept appts time very well too. Yes, I 100% recommended this shops to everyone.

AutoTECH Blackhawk

4.3

(144 reviews)

Brought my mom's car in the shop for service. Saw that a previous shop had done absolutely nothing…read moreand we had it towed here. They did a great job. They replaced the starter, battery and fluids. Shoutout to Sheen for the service!

I've been going to AutoTECH for several years, and the last time I went there, I felt that the…read moreestimate / cost for the service was highly inflated. This is frustrating because I don't have visibility into the labor hours and parts costs which are required to complete a job, and it seems that their estimates are very high for standard jobs like replacing spark plugs ($1900) and water pump / timing belt ($1800). Highly recommend to others that they shop around.

Tri-Valley Automotive

(184 reviews)

I live in Pleasanton, the Tri-Valley. I had SOF as my Customer Service and repair person. I have a…read more2020 Toyota Avalon hybrid. I had an a accident that caused my driver's side rear wheel to be slanted and made for rough riding. Sof and his technician diagnosed the issue, ordered parts, straightened the wheel. and performed an alignment. My steering wheel was also slanted, but it was straight when the repair was done. The accident also caused a few of my car's high tech sensors not to work. Sof was able to have all sensors work again. Sof was easy to work with, reliable, on time, and repaired much more then the slanted wheel that was the reason for my visit. Sof stayed with the original estimate even though he did a little extra work at no further cost. My steering wheel is back in place, I have a comfortable ride, all sensors work, and when I take my hands off the steering wheel the care stays in a straight line. I really appreciate Sof's easy manner and going a few extra steps that I didn't expect. I wholeheartedly recommend Tri-Valley Automotive.

Dan is a great dude. I had my minimal and neglected Mazda 3…read moreserviced there. It is so convenient and such quality service that I decided to get everything else that is needed done as well.

Ashton Auto Service

(160 reviews)

I called the entire Bay Area for some shop to remove and install new bushings for my set of control…read morearms (upper and lower). I live in Oakland. You'd think a city of that size would have one shop that has a press and could do this service. Nope, zilch, nada. Useless Oakland. But after countless calls, I finally found two shops. One all the way in San Jose, and this one, Ashton Auto Service. Run by the amazing Steve. He said bring them on. I took my Toyota OEM upper and lower control arms along with a set of 8 Toyota OEM bushings (super expensive). The old weathered old bushings were taken out and the new ones installed the same day. Yup, just like that. Now I have control arms that's going to outlast my 2003 Tundra, lol. I'm so appreciative that this service was available. Steve and crew are super friendly. The shop is spanking clean. The price was discussed and agreed upon before service and solidly priced. I couldn't be happier. I highly recommend Ashton Auto Service. Easily 5 out of 5 STARS!!!!!!

Ashton Auto Service provided great service and addressed what my car needed. I was in a crunch on…read moretime, and my job was done that day. Really appreciated the service and would definitely go back.

JAE'S Garage

(32 reviews)

I brought my car in for squeaky brakes and had an outstanding experience at JAE's garage. I saw all…read morethe 5 star reviews so I had to go see it for myself. Justin diagnosed the issue right away without charging me a dime for the diagnosis, something you rarely see these days. I was able to easily set up an appointment, and he completed all the work quickly and efficiently in a timely manner. The pricing was very competitive, and the quality of work was excellent. Justin is an honest, straightforward guy who genuinely wants to do right by his customers. In a world where so many auto shops seem focused on upselling and ripping people off, it's refreshing to find a trustworthy mechanic like him. Thank you, Justin, for the great service and peace of mind! I'll definitely be back for all my future car needs

Finding a trusted mechanic was very hard when I moved to the Bay Area especially since a lot of…read morethem didn't want to touch my car. Justin and his crew are amazing at what they do and detail oriented. Couldn't ask for a better mechanic!

Santa Rita Auto

(59 reviews)

The owner is very honest and sincere. I came here after getting an estimate from the dealership for…read morean AC repair. After reviewing the dealer's list of recommended repairs, he explained that several of the items were unnecessary and only fixed what was actually needed. The AC was repaired perfectly for about half the price quoted by the dealer. As an added bonus, he even cleaned my headlights at no extra charge. It's refreshing to find a mechanic who values honesty and fair pricing. This will definitely be my go-to shop for all of my cars going forward.

I don't enjoy leaving negative reviews, especially since I'd previously brought my 1999 Honda…read moreAccord here for an oil change without any issues. Jose was friendly and professional throughout the process. Unfortunately, the quality of the actual repair work was extremely disappointing and left me with the impression that the technicians lacked the experience needed for this job. I brought my car in to have all four door lock actuators replaced--a very common failure on older Hondas. I supplied four brand-new replacement actuators that I had already verified were the correct parts and functioning properly. Because I was replacing all four at once, I was offered about a 25% discount on labor. I dropped the car off first thing in the morning. About three hours later, while I was at work nearly 30 miles away, I received a call saying the parts I provided were incorrect and didn't fit. They told me they had left the door panels off so they could show me. I rushed back to the shop, only to discover there was nothing wrong with the parts at all. It took me only a quick look to confirm they were correct, and I plugged one of the new actuators in myself to demonstrate that it worked. Looking back, this should have been my first sign to take the car elsewhere, but I assumed it was simply an honest mistake. Later that day I received another call. I was told the rear actuators had been replaced successfully, but that both front door latch assemblies had supposedly "failed" and now needed to be replaced. This immediately raised red flags because there was absolutely nothing wrong with either front door before I brought the car in. The only issue was the faulty power lock actuators. When I picked up the car, the front doors were actually in worse condition than when I dropped it off: * The driver's inside door handle no longer worked, forcing me to roll down the window and open the door from the outside. * The front passenger door would only open if I manually held the lock pin up while pulling the handle. * I was still charged the quoted $550 (after the labor discount). Once I got home, I found even more problems. One of the front door panels had a tear in the upholstery, there were black grease smudges on the fabric and window, and the window no longer rolled up smoothly, likely because the door panel hadn't been reinstalled correctly. At this point, I no longer believed the diagnosis that both door latch assemblies had somehow failed at the exact same time they were replacing the actuators. It seemed far more likely that the door mechanisms had been reassembled incorrectly and the shop blamed the issue on "broken parts" instead of acknowledging a mistake. The next day I contacted Jay at S&R Motors in Hayward. He and his master technician inspected the car and called me later that day with the actual diagnosis. There was nothing wrong with either door latch assembly. They found that components from the latch mechanism had been removed and left loose inside the door. They retrieved the missing pieces, correctly reassembled both doors, and fixed the problems. When I picked the car up the next day, everything worked exactly as it should. Both front doors opened and closed normally, the inside handles worked properly, the door panels were correctly installed, and the window rolled up and down smoothly again. The outcome speaks for itself. The "failed" door latch assemblies that I was told needed replacement never needed to be replaced at all. The issues were caused during the repair and were resolved simply by properly reassembling the doors. I'm extremely disappointed with how this repair was handled and with what I believe was a misrepresentation of the actual problem. While Jose was courteous and helpful, my experience with the shop's technicians left me with very little confidence in their workmanship. I won't be returning for future service, and I would encourage anyone considering mechanical work beyond basic maintenance to carefully evaluate whether this shop has the experience required for the job.

Driven Auto Care of San Ramon