Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They responded that they were not able to assist me with the problem, but they put me in contact…read morewith someone that could assist me, I will refer to them for future work that I may have.

The MrTire.com website says you can get an oil change for $49.99, but their manager said they don't…read moreoffer the synthetic blend oil change anymore, so you have to pay $78 for the full sythetic oil change which doesn't even include the additional price of a $20.67 an oil filter you buy for less than $5 at Walmart. This is very false advertising, please update your website before you get sued! I'll be doing all my own oil changes for now on, or will be taking my vehicles elsewhere. You may can get a $20 rebate on the Valvoline oil for the oil change, but it takes 6 to 8 weeks before you'll know if it's even been approved or not. The mechanic was nice and told me what was going on with the vehicle at least. When I worked for Quick Ten etc. we always included the price of the oil filter into the cost of the oil change. That's really false advertising to have it as an add on charge in my book, because That's kind of a bait and switch tactic. Your going in thinking around $60 after taxes but it ends up costing you $125 instead, after add on fees and taxes. Only reason I didn't give it 2 stars was because the mechanic was nice and told me what my vehicle needed, so I didn't have to hear it through the manager.

Appointment time means nothing when you wait more than 2 hours for a oil change. Even though staff…read moreis polite service is slow

Super nice people, super professional service. This is a gemstone in the rough that has become…read moregreater Cary. So nice to see that it is not a corporate chain, or a teeter... or an unused strip mall. Went there recently for my kids car, which had a sensor that I could not replace. Brought in early on Friday morning, they ordered the part and gave me an 1100 (roughly) dollar estimate. Cam shaft sensors are not easy to get to, btw. They got the part in, got it fixed before the end of the day, and my bill was ~850 bucks. They didn't need to replace one of the sensors, and said to me, why spend the money if you don't need to. Respect that. If you get there early, you can generally wait a short time for simple stuff like oil change or junk. I just drop it off and pick it up after work. Muuuuuuccccccchhhhhh better than going corporate or dealer, by far!

While I only needed a state inspection, my observations with their interactions with customers were…read morefriendly and professional. I didn't observe any customer complaints. The waiting area had comfortable seating, and the decor made it feel welcoming. I would bring my car back for service in the future.

I took my 2019 Hyundai Sonata with 12,000 miles on it in because the steering wheel was slightly…read moreshaking. I wanted them to check it to see if I needed new tires or anything else. I knew it couldn't be anything else because the car has hardly any miles on it. I was told by the sales person that I needed new brakes and rotors ! I am very savvy when it comes to cars and repairs because my family were mechanics They wanted to charge me $2,000! I asked the guy to show me the rotors and brakes! THEY ARE LIKE BRAND NEW ! They tried to get me to replace like new parts ! There was a guy before me that told me they tried to do the same to Him ! This place is not trustworthy In spoke to the manager and he said he would talk to the ," new" mechanic he hired ! Imagine how many people don't check !!! Enclosed are pictures of my super clean rotors and excellent brakes pads !! BEWARE OF THIS PLACE !

I brought my car to this location for the NC Safety/Emission Inspection. I made an appointment and…read morethe technicians promptly started on my car. They completed the inspection within a reasonable time and I was able to work some on my laptop while in the waiting area. Overall, I was pleased and will be back for future state inspections.

The owner, Jay, is so thorough, knowledgeable and unbelievably honest. I've been going to this shop…read morefor several years and the level of service I've received from him and his team is superb! The prices are better than most...along with the service. I'm just sad thinking that at some point when I move away, I can't take Jay and his people with me. :'-( Finding a great mechanic is HARD! Its right up there with finding a good doctor or being close to a gas station that's consistently $.10/gallon lower than the others. LOL

Prices are fare and service was great in the end. I requested to come to my apartment for brake…read morereplacement after a dealer's inspection. Although I ordered only the front brake replacement: listed ~$150, they tried to charge me for inspection too: ~$350. I called them and they quickly changed the price. I am satisfied with their service overall.

Every time we go they are fantastic! Our 2013 Mercedes runs and drives like new! They are such nice…read morepeople to work with too!

I was so upset with this place that I decided to write my first ever Yelp review. I took my car to…read morethis place for headlight issue and they quoted me $2500 for headlight assembly and I declined and just payed the $164 diagnostic fee. 3 hrs after I picked up the car, my check engine light and traction control sign came on so I took it back next morning. The service adviser said, had a engine misfire, why did they forget to put that on the inspection list? The mechanic said they didn't even put that on the courtesy inspection because all of the focus was on the headlight. So who's telling the truth here? I just said the timing is fishy and left because they had a look on their face not knowing why I would be upset. To sum it up, I didn't have check engine light. 3 hrs later after I picked up my car from this place, check engine light came on. It could be coincidence but extremely suspicious. Only thing they put on the urgent list was tire tread, nothing about engine misfire. I chose this place due to good reviews but it was a mistake as I'm just going to take my car to dealership.

I set up a brake repair for the rear brakes on my truck for the next week and John responded (copy…read morethat) , He didn't show up when he said he would but called and told me that got held up making another repair and apologized and came over later and replaced the brake parts

In my experience with anything vehicle maintenance I usually feel clueless or like I'm being upsold…read moreon something. With John, this was not the case. I had an issue with one of my fleet vehicles having a squeak somewhere on the front axel. He was able to not only solve it, but explain to me what he was checking and looking for. Having that knowledge is crucial for the business I operate. On top of that-- he responded and set everything up in less than an hour-- in two hours the vehicle was road worthy and ready for the next rental later in the week. Very reasonably priced, very high quality work, extremely knowledgeable and personable. John is the gold standard for automotive maintenance.