Because of the customer service reviews I ordered it through DoorDash but the food was really good hot and fresh I did think that the sweet sauce would come on the side but it seems like they put it on it but honestly that's fine with me. The chicken was good, tender juicy. It is decent portions for the price read more

Tropical Jerk - Curry chicken, jerk chicken, rice and peas - Caribbean Near Me - Baldwin, New York

Jerk chicken at its best. Ordered a large chicken with sauce on side. The order taker was pleasant for a change. Had me worried the food would not be as good! Theory tested and thankfully failed because the chicken was perfect. Letting go of old beliefs-you can have great Jamaican food without bad attitudes. read more

Tropical Jerk - Fair price - Caribbean Near Me - Baldwin, New York

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If I can give 0 stars I would! They never answer the phone. I went in person to see why they don't answer the phone, the lady places the phone off the hook! I wish the owner can see this BS! They give preference to people they know! If your Spanish forget it your last on the list to get some jerk chicken. Never going again it's not the first time with that bs.. what ambience lol there is none! read more

Great moist chicken. And flavorful. My son loves the fried chicken so much and my wife loves to jerk immensely.

I stopped by **Tropical Jerk** on my lunch break hoping to grab a simple jerk chicken meal with a **side of oxtail**. I was clear about what I wanted, yet they somehow rang me up for **two full meals** without confirming anything. I didn't need two meals--I was just trying to get lunch for myself. I get back to work, open the bags... and guess what? **No oxtail.** The one thing I actually wanted was missing. On top of that, the staff was **rude and dismissive** the entire time, and didn't bother to clarify or communicate anything before charging me extra. I'm beyond disappointed. This place clearly doesn't value customers or basic accuracy. I will **never** step foot in this place again. If I could give them **zero stars**, I absolutely would. read more

Tropical Jerk - Missing Oxtail - Caribbean Near Me - Baldwin, New York

Love buying food from this spot when I lived in Hempstead. Now I'm in West Islip I still drive all the way to this location for my favorite jerk chicken with vegetables & rice/peas. They also have yummy stew oxtails & crispy fried chicken. Will keep coming back! read more

Sarah has always been very helpful and has great customer service skills even during high stress times. Food is great as always

Because of the attitude I place my order in the internet, and I still have a problem 2nd time ( sauce on the side) and they put it all over the chicken, I eat spice but not if it's hot till it's bitter, they need to do better, customer service stinks, and don't even try calling read more

Customer service has gone to the dogs. How does a place who began their lunch period & not have any sides being offer with the mealsbut charges the same price . The other cashiers were friendly, not sick( coughing) always with a smile, saying thank you. I am so disappointed, the escovitch fish way too salty . Their portions are lacking. read more

They give tons of rice !!! More bones than the meat ! No good!!! I purchased 3 oxtail dinners and barely had meat I any of them! Don't waste your money! read more

Tropical Jerk is one of those restaurants that you have to manage your expectations. The service is a hit or miss. One day you can cal ahead your order and another day, they will not allow you to order. Having said this, their fried chicken is delicious without being greasy. I give it a 5 out of 5. On my last visit, I had the oxtail dinner, which I give 3 pot of 5. What I like about this place, you can see the staff cooking the meals and they package everything near the front counter. read more

I've reviewed this restaurant before, it seems to have disappeared. I come here for the jerk chicken and sweet sauce, the service is good, it's really a takeout. I see a space in the back but I've never seen anyone dining in. There is no ambiance, it's in n out read more

Tropical Jerk - Delicious Jerk Chicken Medium size, no sides - Caribbean Near Me - Baldwin, New York

Love the jerk chicken. I also love that they have four size portions available to choose from. They make massive amounts of jerk chicken, because it turns over so quickly(I love this). The staff is quick, so you'll want to know what you want before you get to the counter. I enjoyed the fresh flavor of the food. read more

I've finally decided to review this restaurant after multiple purchases over a period of years. I find their food is good ie. the oxtail platter. However, if you get there by 4-5 pm they usually run out of it and do not make any more for the day. Today, I purchased the stew peas with beef and found their soup thin, watery with little flavor, no peas, no potatoes, and few dumplings. It had what looked like one piece of cassava that looked cooked down in something else and the meat extremely fatty and tough. Let me be clear, their platters are generally good but oxtail will not be available after a reasonable certain hour. The soups are highly questionable now since I called back to inform them of my dissatisfaction and was told there was a change in the staff that made the soup. She stood by and defended the current quality of the soup after refusing to taste the soup as asked. Think twice about purchasing soups there, due to inconsistencies. read more

I placed and online order and it was cancelled before I got there. No call, no explanation until I got there and they told me they ran out of something. I ordered both dishes with ride and beans and one came with white rice after I confirmed it twice. No plantains which was a disappointment. I got my order with half my order missing and when I asked the girl where the rest of my food was she gave me and attitude no apology like I was bothering her. The oxtail and curry chicken were good but the customer service was terrible. read more

Tropical Jerk - Oxtails - Caribbean Near Me - Baldwin, New York

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The small is enough of a portion for one meal. Chicken is flavorful, juicy and delicious! Wish there was more sauce on the jerk pork. We also ordered a fried chicken and it was amazing as well. Service was amazing and everything I asked for I received, and the convenience of it being right in Baldwin is perfect. read more

Tropical Jerk - Jerk Chicken - Caribbean Near Me - Baldwin, New York

TROPICAL JERK: Black Owned Restaurants. There are three locations on the Island. This one has been my occasional go to when in the Baldwin area. Our last visit to this location consisted of two Large Oxtails with Rice and Peas extra gravy, hold the veggies because I make my own. Depending on who's serving your large order will yield you a tad bit more of the Oxtails and Rice & Peas, which serves plenty. If they have Spicy Beef Patties available make sure you buy one or a half dozen. The Spicy Patties to me aren't that Spicy, but as for flavor, crust and filling they are slightly close to what I remember in JA...I'm still searching. Also order the Fried Chicken with Sweet Sauce, another favorite. Especially when the chicken has just been prepared. Soup of the Day, Jerk Chicken, Curry Goat, Fish of the Day and other Jamaican items are also available to order. Prices are on average with other spots I've visited. Dine-In seating was an avail option Pre-Covid for anyone that needed. Though our orders are always to go, as the aesthetics of this mom and pop type restaurant in no way says come stay awhile. The staff is generally polite, with just enough straightforward courteousness to get you the in and out service you need. Remember, what you give, is what you'll get back in return and being courteous can be contagious. Parking is slim to none at times on the main street, but can be found around any residential corner. When it comes to ordering Jamaican food to go, Baldwin's Tropical Jerk works. read more

Food is excellent as always. Had the jerk chicken, jerk pork, and oh yeah. The fried chicken is serious. Go try it. Make sure to ask for some sweet sauce. read more

Tropical Jerk - Jerk chicken dinner - Caribbean Near Me - Baldwin, New York

The good is delicious, but the older woman who takes orders, is very difficult to deal with. Customer service is very important, and sometimes you have to be curious to your customers. No one is prefect. read more

Once again here I go with an review. Never seems to fail the only reason i go in here is to get my husband food because sometimes, depending on who's there, they give out good portions of food. But most of the time they give you a full tray full of rice and a little corner of meat . So this time I go and order their stew peas and white rice, which the portions on that is always decent. And I ordered jerk salmon and white rice. They didn't ask what size so i assumed it only comes in medium. WHY WIULD THEY EVER PLAY ME out of damn $15. Why give me a medium tray of rice with a little ass piece of salmon . read more

Tropical Jerk - Jerk salmon and a boat load of rice - Caribbean Near Me - Baldwin, New York

Love there food. I have been wanting to try their Rasta pasta probably the only thing I haven't tried yet from their menu.

Been going here for over a decade. As I've read in a previous review, It can be a hit or a miss. Consistency is my #1. Stew peas is a "Jamaican delicacy" that doesn't come often. Last time I had it from here, the stew peas resembled a Dominican style dish. Peas no stew. I decided to try it again today. I opened the container in the store and was excited as it looked authentic....pig tail and all. However, when I actually tasted it, I was disappointed. It was EXCESSIVELY SALTY to the point that I am unable to finish it. I will say that they are pretty consistent with their jerk chicken. Next time, I will try the Queens Village, Hempstead Turnpike location and HOPE to dear God that they know how to make stew peas over there. Once again A MISS read more

Ordered food through door dash at 5 pm. Large jerk pork with rice and peas and oxtail gravy and Jerk chicken with sweet sauce. I received the jerk chicken, very tasty with the sweet sauce but received dry oxtails instead of the jerk pork. This is the 3rd time I have ordered jerk pork and received oxtail. When my husband receives the correct order he loves it. If the restaurant is out of the item then decline the request. Stop giving me food that you choose to give not what I order. read more

I've seen a change for the better with this place within the last year or so. Perhaps new management? Whatever it is, keep up the good work. Feels good to no longer get attitudes thrown your way bc you asked for extra gravy :) read more

I called them to place a order, they told me they're not taking orders, they're too busy lol. Im a supporter of our people but c'mon. Never ordered any other type of food and was told "they're too busy for orders" what is that Lol read more

So far I've had food to Go , and it was Excellent. Ox tail , peas and rice with veggies were great. The Jerk chicken dinner with the sweet sauce Perfection. Escovitch fish is great. All the food is great. read more

This review hurts me very much. I've been a supporter of Tropical Jerk restaurant from the day they opened and after several recent hiccups with their food, am finally giving up this restaurant. Bought my food today and i swear they changed the menu, prices, cooks except for their sweet sauce on the jerk chicken (which taste the same). I'm moving on the next jerk spot, will save my money until I find it!!! read more

After spending almost 15 dollars on food, I DID NOT expect it to be cold. It is like it was sitting on a cold stove. The curried chicken has NO carrot, NO onion and NO potato read more

Tropical Jerk - Caribbean Near Me - Baldwin, New York

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Best Jamaican spot in Baldwin. Wait can b annoying but so is life. Try not to go on peak times. Try the chicken soup read more

Served table scraps on 7/7/22 around lunchtime. I thought I ordered the jerk chicken entree. I got chopped up bones, very little chicken with yesterday's peas and rice. I have ordered food from here for many years and never experienced this before! I will not be returning. Another one bites the dust! read more

I was dying for jerk chicken after having it for the first time in the Caribbean. I tried a few places locally but Tropical Jerk was the best. The chicken is fresh with just the right amount of spice and lots of flavor. The rice and peas is moist and fluffy. The only reason I don't give them 5 stars is they are often out of certain sides and can sometimes get the order wrong. However the chicken itself is well worth going back for. read more

Well, i will say when i went there they were out of oxtails. They also had 2 young kids working the front, a young girl and a boy that were very unfriendly. Young girl working the register had a nasty rude attitude and very impolite. The young boy taking my order was rude also. I said hello when i walked in and he just stared at me without saying anything. I asked for oxtail and he simply said we dont have oxtails. He should have explained whether they were out of oxtails or just dont sell it at that location. Very unfriendly vibes .even the person i came in there with , noticed the attitudes. They didnt even give us forks or napkins when we placed our orders for curry chicken. The curry chicken also contained alot of broken peices of bones all in the rice. Nice recipe to chip your tooth or break it. read more

It's hit or miss with these guys sometimes the chicken is moist & flavorful other times it's dry with no flavor . Seems like there's no set amount to how much food they give you except they pile the rice on & give u less chicken. Good Lick read more

I called the place to put in a order. We she answered she said "Sorry I cant take your order right now". I said "I'm sorry, you can't take my order at all"? she said "No"..... and ended the call. Never had a encounter such at this before SMH. What kind of service is that????? Come on read more

I typically go for the porridge, the dumplings or the plantains. I don't really do any of the other food from here. The staff is normally pretty chilled and you don't have any problems. There's literally no parking which sucks. The lines, depending on the time of the day, is a hit or miss. read more

Good Fried chicken and jerk chicken. They lack good customer service cashier always seems to have an attitude.

You can't say that Black Lives Matter when you treat other black people like trash. The food is undercooked at this place , Last week I overheard a employee brag to another employee that he just finished using the bathroom he took a number 2 came back to serve food without washing his hands. I ran out when I heard that. Don't eat here. read more

The Baldwin location is hit or miss with all the entrees. Yesterday 10/09/22 I purchased a medium oxtail with rice and peas with vegetable. I requested no gravy. No vegetables on entree although indicated on the receipt. Gravy saturated on rice. I also purchased a large chicken soup. What a joke. it seems the person took the ladle and made sure their was 2 pieces of dumpling, 5-6 pieces of carrots, 2-3 pieces of Irish potato, small pieces of what appeared to be pumpkin. Absolutely no whole pieces of chicken. Only bones, gristle and strings of chicken. Never again for 29.00. My nephew purchased the food and brought it home. if I was present, would have requested a refund. read more

The food is good but the service is horrible especially the old women that work in the front Sunday. They usually say it's typical for bad service but we need to move on from that. I ordered a small jerk chicken and was #106 and it wasn't even busy time I went. Waited 30 mins and saw #107-117 all get their food and leave. I go up and ask if my order ready and the women just says No. Not even ask what number am I or say sorry for the wait. So I let a few more moments pass and see 2 other ppl who just order walk out again. So I go back to the women and ask for a refund. She goes and say all these ppl order before me. I said all these ppl came after me and you yet to have asked me what my order number is. One guy came up to me and apologized but at that point, i wouldn't even eat anything she pass to me. She failed to apologize and failed to fix the situation. I refuse to spend my money where there is bad service. read more

Today Feb 1, 2019 at approximately 8:30 pm I visited this establishment, like always there was a long wait. When I finally reached the register, I placed my order which totaled $5.41, I gave the cashier a $20 bill and she ask if I had .41 cents, I told her "No". The cashier responds and tells me she doesn't have any change, I'm puzzled because this is a business and on a Friday evening you should have change. She tells me she can't take my order because I didn't have the .41 cents and she couldn't just give me back $15 dollars. I have never experienced anything like this before especially for .41 cents. This is HORRIBLE customer service and to top it off her attitude was disgusting. If you are running a business especially selling food, make sure you have CHANGE on a FRIDAY night. I won't be spending another dime at this location. read more