I waited for 50 minutes for two wraps and a quesadilla! The boy making food kept mixing up people's orders and tried giving me someone else's food two times. When I asked where my food was, he just kept saying I'm not sure!?!?! What?? Horrible service! I won't be back to this location. read more

This restaurant smells so bad! As soon as you walk in, it smells like they use dirty mop water to clean their floors. It smells like spoiled milk in this restaurant. I don't understand how anyone can sit inside of this place and eat their food with the smell. I will not be returning to this location. Made me not even want my food. I watched the employees to make sure they use gloves, because there's no way their boss practices safe food handling with this atrocious smell. read more

Food was great but they have no water for customers. No sign nothing to highlight that. I had to pay $6 for a smoothie or go next door to Moes and buy a bottle for $2.30. I am not one to just walk into Moes and get tap water and not buy anything else. Put a sign up or give your customers free water. Water is .15 cents at Costco. Where is management? read more

They forgot about my wrap and I waited over 20 minutes on top of that they don't have ingredients to make smoothies and they still have the dragon fruit smoothie sign even tho they don't have it read more

My daughter had surgery and we came to this location and the man with tattoos and ginger hair was just rude and wouldn't let us look at the menu, my fiancé was showing the menu through ft since I had to stay in the car. He was just so nasty read more

Please avoid this location if possible. They ignored customers for 10 minutes that wanted to place an order. The line was 4 people long. They did not acknowledge anyone. No "we will be right with you" or "sorry for your wait." NOTHING. I'm not sure who is the manager at this location but they are not training their staff properly. Very unprofessional. read more

So the store is clearly open, Monday 1/10/21 at 1:30PM... my 5 year old and I walk in, immediately a woman walks up and for no real reason says very sternly "we're not taking any orders right now, we're out of everything." Even though you clearly see them preparing things in the back? There was nobody else in the store ordering, but you could see they've completed Uber eats orders. I'm not sure if she had just a rough day or that day or didn't feel like working read more

Up until today I have went to this location about once a week. The staff is ridiculously rude especially the manager who just tossed my phone back at me after telling me the coupon I was trying to use that I bought from a fundraiser at my daughter's school was not a valid coupon. I've used these at several local businesses and have never had a problem. This place isn't worth the one star I'm having to give them. read more

Awful customer service. The woman running the cash register cannot answer basic questions. Do not come here!!!

This morning I was feeling a little "under the weather". I thought a boost of vitamin C would be the best option. The Caribbean C-Burst fit the bill. No need for the sweetner. Replace it with Splenda and you will never notice. read more

I wish I had read the review from 8 days ago!! Yelp please allow for less than one star! I haven't had TS in a while and was in the mood for a smoothie so I stopped here. I walked in and there were already 3-4 ppl waiting in the lobby, no workers at the counter or in the prep area. A few mins pass by and 4-5 workers come from the back, no sense of urgency. The staff comes out loudly laughing and joking around. The gentleman in front of me ordered a smoothie and so did I. We waited for so long for one smoothie each. Customers were visibly annoyed and the staffed cared less. A few people spoke up, I didn't but I couldn't wait to get to my car and write this review. One customer had an online order and his food was waiting at the counter minus his smoothie. He mentioned his smoothie was missing and the food was getting cold. They took the sandwich back to remake as he waited for the smoothie to be made. He got the smoothie finally and had to wait even longer for the food LOL!! Talk about poor service!! I sat and watched as other customers walked in, poorly greeted by workers (no one stayed at the front counter) one person received a head nod as acknowledgement lol. I sat back as orders of food and smoothies who ordered after me got their orders before me!!! My receipt was stamped for 1:39 minutes away from 2 I was walking out with one smoothie. This location is trash, I'd recommend some serious staff training. I will not return to this location. read more

Always slow!!!!! Should not take so long for a smoothie It's consistently slow I love the smoothies though they just need to work a little faster read more

I like it. Picked up a southwest chicken wrap and a smoothie after driving across the state. A little pricey at $10 something, but really hard to complain because you practically get a gallon's worth of smoothie. Very satisfying on a warm day. read more

Very disappointed in this visit, we've been visiting this location for 2 years and my wife always got the kids size island green smoothie until today. Apparently new owners enforcing a new policy will not allow them to sell that any longer. Not a wise move considering there is another Tropical Smoothie on the other side of the mall (which is where we'll be going from now on). Too bad because I really enjoy the smoothies and food but I can't support a store where the owner is just trying to pry a few extra dollars from my wallet AND causing food waste by making us purchase more than desired. read more

It has been one of the worst customer service I've seen. Yesterday the credit card machine was not working and I paid cash for my order but that was not the problem, first they don't let people know after the fact, also the day before and yesterday I order the same thing and they charged me more ..... Then today I went to give it another chance and as soon as I got in the two employees in the front walked to the back and completely ignored my presence and they were talking among themselves, following on the cell phone. I've eaten at other Tropical Smoothies and I've always enjoyed it , until today. You can definitely say they are not getting my business anymore. read more

Worked there a day and it was the worst job I ever had the general manager Tobis shorted my check only paid me half the time I was there which I mean I never showed back up but I only didn't show back up is because it is disgusting in the restaurant and the people who work there are trash read more

We love the chain- but this location always seems to be out of ingredients & quite unfriendly staff.

This is a fantastic place to get quality smoothies. I come in regularly and I am never disappointed. When I come in I'm always greeted and feel welcomed especially by Shawnte. Keep up the great work! read more

Please can you make wearing a mask mandatory for the staff? They are handling food. It made me feel uncomfortable seeing all the employees without it. read more

I love Tropical Smoothie! It helps that this location has helped out with donations or fundraisers that I've been in charge of organizing and also offer a discount if you work for Coca Cola (or used to since I haven't asked lately). I love the rewards program and the online ordering they have. The smoothie I get is one of their older ones so I have to call it in, but I don't mind. It's always made quickly and I can just walk in, pay and its ready to go. The staff is always friendly and the food is delicious as well as healthy! I love that my daughter enjoys the healthy food as well. I definitely recommend this location, not only for the friendly atmosphere but for the yummy food as well! read more

I've always received excellent service here. I usually get the Peanut Butter Cup and Sunny Day smoothies and occasionally the Peanut Butter Banana Crunch flatbread. The flatbread is so delicious! It has bananas, honey and peanut butter heated up within the flatbread. Smoothies are excellent, can't stress that enough! read more

Tropical Smoothie Cafe - Tropical Smoothie, Brandon Blvd, Brandon FL - Juice Bars & Smoothies Near Me - Brandon, Florida

Love the smoothies here! Also love that you can get boosts like protein and B12 in them. I recently tried the food for the first time. I got the thai chicken wrap. The nice lady at the counter recommended I get it spicy if I like it hot and so I did and it was delicious! I will always get it that way now! My only gripe is that they only have one size smoothie here. Smalls should be offered. Although healthier than eating junk, a full smoothie is highly caloric and honestly just too big! Other than that though I love this place;) read more

I called the restaurante to place an online order, I was greeted by a very rude employee. After ordering my food she told me I couldn't order half a sandwich and a smoothie. She later suggested I talk to the supervisor. The supervisor voiced that he "didn't want the phone and that he didn't want to talk to me". The phone was then passed on to another employee who was just as unpleasant. So unprofessional. read more

Ordered a pickup for 2pm at 1:10. I arrived at 2:10 and they hadnt started it yet. Very disappointing....

Not worth the $7 for a veggie hummus wrap. Busy lunch time and average food. Staff was not friendly at all. Very disappointed .

I gave this location a try 2 times. The wraps were drenched in dressing/sauce I couldn't even eat it! So don't plan on getting one from here between work. The cashier in the front is always the same young lady. She is rude, most obviously doesn't listen, and manages to mess up my order both times. As far as the smoothies good, that's always good. read more

I have NEVER been disrespected by anyone in my entire life the way I was treated this morning! We ordered on the app for pickup when they open at 8:00am. We showed up at 8:00 and nobody was there. Took a photo of an empty building at 8:12am before driving over to Starbucks where everyone was SOOOO friendly! After we got our order we had to drive by and the "open" sign was on so I stopped and went in. The manager came up and told me he'd refund the order we already paid for and I said I'd like a free one for waiting outside for 15-minutes. He proceeded to tell me "I don't give out no free ones"! I said you opened 14-minutes late and my time is worth something. He said again "I don't give out no free ones". I asked him for his name and he said "Syrus" (I'm sure this is spelt incorrectly but when I asked him twice to spell it for me, he proceeded to tell me "I'm not spelling my name", then walked away from me to the back office)! We will NEVER go to this or any other restaurant of Tropical Smoothie again! For a manager to talk to a customer in this manner, whoever owns this franchise should absolutely be ashamed that they pay somebody like this to manage their investment for them. read more

I went for an interview the guy asked probably at least 5 times what my name was and stared at my chest. He was extremely rude I wouldn't recommend this location. The managers name I believe was Nick.. horrible customer service read more

Horrible service. Horrible management. He literally answered his cell phone while taking my order. Then got my order wrong, PROBABLY BECAUSE HE CONTINUED TO HAVE A FULL BLOWN CONVERSATION WHILE TAKING THE ORDER. Will never come here again. My friend had a horrible experience a few months ago as well. The quality of this location has gone down hill. read more

My husband and I decided to give this place a try and we were not disappointed. Fish tacos are really good and my husband loves the Southwest Omelet wrap. Great prices and fast service. This is our new go-to place for something light and quick. read more

I don't usually write reviews.. but I'm done with this place.. countless times of incorrect orders.. I just witnessed 2 people in front of me get their orders wrong. First guy ordered a bowl and got a wrap.. next lady ordered 5 smoothies and got 3.. then I ordered a buffalo wrap no tomato and got a veggie wrap... this place just lost a customer and one that orders for a full office place.. done! read more

I want to give this place a 3.5 stars - 3 stars for food and 4 stars for the smoothie. I stopped in here looking for a quick healthy meal. I really liked that they served both food items and smoothies. You can add a 24 oz smoothie to any sandwich, wrap or salad for a reduced cost. I ended up ordering a Caribbean jerk chicken bowl with a peanut paradise smoothie. The bowl was just so so. The chicken was warm but a bit chewy. It was suppose to have pineapple salsa on it but it just had a few pieces of canned pineapple on top. The other ingredients were nothing special - black beans, white rice, romaine and shredded cheese. The jerk sauce came on the side so I could choose how much to apply. It was pretty flavorful but also pretty spicy - I didn't use even half of the portion. The smoothie on the other was really tasty. It was a great consistency and a nice peanut butter flavor. It was also really filling. I will be back for smoothies for sure. read more

Horrible customer service. Rude staff. I would say about 60% of the time I have issues with my order. Time to search for a new smoothie place read more

Hands down the worst tropical smoothie ever. No one in this place has any idea what they are doing. The past week I've been here 3 time and have had issues all week. They've messed up my bowl this week as well as my shake. Minus the fact that they do not greet you when you walk in. So today when I went in to pick up my online they told me it was not at that location and told me to be mindful of the location when placing. I WAS IN THE RIGHT LOCATION. Even showed her my order, that has the address on it and she still told me it wasn't them. Extremely rude, 90% of staff has no idea the first thing about customer service. I haven't had service this bad in years. You suck Tropical Smoothie. Don't even deserve one star. read more

When I went to pick up my online order they could not find me. No big deal everyone makes mistakes, however my smoothie had banana chunks in it and was not blended well. read more

Extremely disappointed with my visit/non visit today. I placed an order at 7:48am this morning. The app said that this particular location did not open until 8:00am and my order would not be ready until 8:15am. That was fine with me, I place my order and was going to pick my order up before work. I get to this location and the door is locked, the lights are off, and the sign on the door says they do not open until 10:00am. I checked the email I got to make sure that it was the right location and the email said 2330 w Brandon blvd at 8:15am. A hold was already placed on my account for the services that were NOT rendered and there was no way on the app to cancel my order but the call the store. As they were not open I could not do that either. After 10 I called the store and asked for a manager and I was told by Brian that there was not one on duty on Weekends. I then explained to him what had happened and requested that be refunded. He told me that i would need to come back to get my money. As I was already at work I could not go back and I am reluctant to waste even more of my time and gas to be refunded money that should never have been charged. He told me that I would have to call back on Monday to speak with a manager and I asked if there was a corporate number I could call and he told me he did not have one. Very dissatisfied with my experience today and will be disputing the charges made to my card. read more