The young ladies working there have no business. Served an ice filled smoothie and says it's supposed to be that way. Couldn't get through the straw/ after I struggled tried to melt it. Nothing, the young lady damn near acted like I wanted a freebie. Like huh I want an edible product. Instead of just offering a replacement they want me to bring it back. Well in 3 hours it'll be water. She hung up. I called back for manager. Just as snarky and rude. Damn all over a smoothie. No worries I'll never be back. Owner needs to correct staff. Totally unacceptable experience read more

I come here a lot with my son we always get the sunset sunrise and a Paradise punch both a delicious. We get the chipotle chicken with the kettle Chips. Can't go wrong this particular location is always friendly and nice. Location in the middle of ferndale. Beautiful area! read more

Terrible service. When they opened years ago, they were awesome. I ordered my smoothie online...pickup is 7:27 and it's now 7:30. Door has been locked for over 15 minutes and no one inside! Where are the managers? read more

Tropical Smoothie Cafe - It's 7:27 and the door is locked - Juice Bars & Smoothies Near Me - Ferndale, Michigan

I love Tropical Smoothie Cafe! The food is healthy and fresh! The shakes are delicious and HUGE! My favorite one is the Bahama Mama! They are open for carry out during covid. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Ferndale, Michigan

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Great service. I was greeted and so were others that came in. It can get very busy here but they usually get things out in a reasonable time. Sometimes items taste different at different locations. The cranberry truffle was just how I like it. Employees are patient and helpful. Would be much better if we as a community expected organic ingredients at these prices. The app point system is slightly misleading. Only complaint. read more

This was my first time at Tropical Smoothie Cafe, so I had no idea what to expect. I stopped by because I wanted one of the beverages I saw featured in the window. When I walked in I was warmly welcomed by the staff. They were very patient, as my husband and I perused the beverage menu and asked questions while placing our order. At first glance, I was hesitant about selecting a food option. Through his generosity, Josh enticed me into making a selection. I'm so glad he did. The sandwich I received was Super Fresh and delicious. The smoothie that Deshonique mixed up for us was also yummy and refreshing. She did a great job detailing the add-ins we might like on a future visit. There will definitely be a future visit! Thanks to these two , I left feeling like I not only made a healthy decision, but also like I found a new go to spot! read more

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I've had their sunrise sunset smoothie here, as well as there Paradise point and the Bahama mama smoothie. Of the three smoothies I think the Bahama mama is always my favorite. That's the one my husband and I tend to get every time we come here. It's across the street and down a block from where my husband works, so we are here at least once a week. Your smoothies are always consistently the same and taste abundantly sweet. I'm not certain that all of the sweetness is natural, but I like to think so. I'm not certain if their fruit is frozen or fresh but let's hope they're fresh. I want to say it's the cheapest place, but then again most of the places are probably comfortable. read more

I decided to have a healthy lunch today and stopped by Tropical Smoothie Cafe. The atmosphere is light and airy with bright pops of color which I instantly loved (very tropical!) The sun was shining through the windows so I found a quiet table in the corner and decided to eat in. The list of smoothies is super extensive from fruity to superfood mega healthy! I opted for a Detox Island Green smoothie which has: Spinach, kale, mango, pineapple, banana & fresh ginger. It was pretty tasty, and I added chia and flax seeds. I love ginger so I would get an extra kick of ginger next time. The smoothies are totally customizable and you can add all types of goodness from chia seeds to whey protein and so much more! There's also wraps and flatbed sandwiches to choose from. The girl taking my order was very helpful in letting me know all the different add ons I could do and some of her favorite flavors to try. I was pretty impressed with the large size of my smoothie for such a great price! So glad I now know this place is here and I have a healthy option for lunch not far from my job because I'm excited to try more flavors! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Ferndale, Michigan

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Sasha made us some super yummy Island Detox & Blimey Limey smoothies! Great consistency and only a couple minites She was polite and brightened up our day with her kind smile. This store obviously takes pride in being efficient, clean and helpful. I had my dog with me and while my daughter went inside ro check out the menu, Lana & Dani were on break and saw me out there with my umbrella in the rain and took a moment to come let me know dogs were allowed inside. Normally we dont do this (although he's very chill!) but it was raining, so... We will be back! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Ferndale, Michigan

First time going to this location. Ordered online pickup. Smoothies were good. The quesadilla I ordered was wrong. I was too far to go back and get the right one. Disappointed *update* I was contacted by the district manager. Customer service makes up for the wrong quesadilla. I will definitely be visiting that location again soon. read more

Tropical Smoothie Cafe - Chicken and cheese. Not what I ordered. - Juice Bars & Smoothies Near Me - Ferndale, Michigan

This location is closer to me and since I am sick, I figure I would give this location another try. BIG disappointment. My Island Green with half sweetener didn't have the veggie taste I'm use to. SECOND if they have curbside it didn't exist today, after waiting and calling i had no choice but to go in. NEVER again will I torture myself! Back to my other location even if its 20 minutes away. read more

I've been loving tropical smoothie for a while now and I'm finally writing about my love for it! I particularly love this location because its the closest one to me, and because its absolutely delicious of course. They have a ton of different smoothie flavors and options for you to try, as well as pretty nice food menu too. I haven't tried anything (yet!) but I've always wanted to and will Yelp it when I do :) They have a lot of chicken wraps, sandwiches and salads AND! they can sub the chicken for a really good vegetarian "chicken" for veggies like me! My go to smoothie is the Detox Island Green, it is so so so very green and tasty. It's honestly the greenest smoothie they make and it's the best too, I think. I'm not a huge fan of sweets so this smoothie is right up my alley. It's naturally sweetened with the fruit and ginger and just taste so fresh! It's like you can taste each ingredient, that's how fresh it is and I love it! read more

Tropical Smoothie Cafe - Detox Island Green! - Juice Bars & Smoothies Near Me - Ferndale, Michigan

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I'm so sorry I wrote the review for the wrong place. This Tropical Smoothie Cafe is actually very nice. They made sure we had everything we needed and the food was so good from here. I also loved my smoothie I got. I had the watermelon mojito and it was so good. My grandmother also really enjoyed her meal from here too. read more

I never leave bad reviews. Well, I can't take it anymore. I'm tired of paying nearly $10 for a smoothie that taste like ice. Please, teach the employees on how to proportion smoothies correctly. People are spending their money. Smh. read more

Tropical Smoothie Cafe - Horrible. - Juice Bars & Smoothies Near Me - Ferndale, Michigan

I go to Tropical smoothies of all locations but when searching for one near the location I was heading too, I seen this location and I read the reviews, basically warning about the staff so I had it coming. Only been to this place once. The smoothies were great but the staff, all I hear is a bunch of them just messing around. Now I don't mind a staff that gets along but they were utterly obnoxious. One didn't know what to do when they're about to close, while the other said clean or something and I looked around and the tables were dirty and the trash super full. Though the lady who made my smoothies was super friendly and walked up to me and handed me my smoothies instead of over the counter. I had no issue with wait really since I came towards the end of the day. They can be professional but should know when to be but I give them the benefit of the doubt it being the end of the day. read more

i'm super disappointed. we're late to discovering this place, and we've been enjoying prompt service and wonderful smoothies. until today. we ordered our food, as usual. driver pulled up, dropped off our smoothies, and drove away with our food. i called them, they were aware and not very helpful. "can you come pick up the food yourself?" they asked. really? i spend $55 bucks for food and delivery, your driver drove off, and i have to pick up the food? um, no. i'll take a refund. "you'll have to call grub hub yourself." one problem i found as i relayed the information to my wife, who ordered the food, she didn't use grub hub. she used tropical smoothie's app, which had no number or contact information. we called them back, demanded our refund, which we got. tldr: they didn't deliver our food, and were extremely unhelpful and unapologetic about it. update: after refunding the money, they convinced my wife to come pick up the food. which was nice, i guess, unfortunately, they still messed up our order. my wife's salad was incorrect, and they didn't even make my sandwich. very frustrating. read more

So much for a grand opening. Two women spent 20 minutes (from the time I walked in) him-ho-ing over every menu item and pulling up expired coupons, while 6 other customers waited, and 5 staff members just stood around and did nothing. No staff member attempted to use the other register or take the current customers aside and help them decide what they wanted so that other customers could be on their way. When I (finally) got to the register, the cashier, Sarah, was very polite. My picture shows the staff members waiting around for nothing. My smoothie was great but my sandwich was wrong and the workers were confused on what a Chipotle Chicken Club flatbread was. I received a skimpy Chicken Pesto Flatbread, and returned it by telling the worker that my sandwich had pesto on it and she asked if I didn't want pesto...Well, no. I don't want pesto if that wasn't was I ordered. The workers asked what my order was and I again pointed out that I ordered a Chipotle Chicken Club, the worker asked if it was "the one with apples" (referring to the Chicken Apple Club). And when I said no, she looked at the menu all confused, took my sandwich and remade it. When she returned with the correct sandwich, she apologized, which was nice and appreciated. My food was delicious as well. I love Tropical Smoothie and may or may not be back to this location. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Ferndale, Michigan

This location is so bad. I keep trying them and both the food are service are bad. I just paid (too much) for a DoorDash order and it was "Fyre fest" quality food. Also paid for extra bacon and didn't get it. Also they are very slow. read more

I like TSC in general. I think what you get your price is worth it. I think this particular location struggles with efficiency. If you go at peak times or non-low hours, you'll be there for a while. I'm not sure if it's staffing or whatever but it's frustrating when it's peak hours and not enough employees to meet that. read more

Demari was very helpful! You guys are always so busy but very efficient! I appreciate you guys and your hard work!!!! Great team!!!!! Good smoothies!!! read more

I love Tropical Smoothie but have come to hate this location. There seems to be no management, and there are always many people seemingly working, yet only one at the register for the long line. There is no point in ordering online because they use the "online order only" register for everything so you still have to wait in line. I complained via their website and was contacted by the owner who was very polite and said he was going to try to make some changes. I've been back a couple times and it has only gotten worse. On my last visit, one of the employees who seemed to be the manager was sitting at the counter eating with a friend, and going back-and-forth behind the counter to do work back to eating and playing with her friends kids, and at one point grabbing another employee and running outside for whatever reason. Meanwhile, I got my smoothie and then waited almost 20 minutes before asking for my flatbread, which had been sitting on the shelf behind the counter the entire time. 3-4 people were making smoothies, and the girl at the register seems to be the only one paying attention to anything and was the one who grabbed my food when I asked for it. I noticed a couple others who ordered food waiting for a long time as well. I will not be returning to this location and hope that the new locations on Woodward will have different owners/management. I'm sick of waiting for ridiculous amounts of time and getting overall terrible service. This place is out of control. read more

I ordered through UberEats. After an HOUR (!!) I called to check on the order and they told me they had messed up someone ELSE'S order and that's why I had to wait. I asked if my smoothie would be melted. They said no. I even asked if I could come get it myself. They said no. It was totally separated and disgusting when it got to my house 1.1 miles away. Pretty upset, and will not order again. read more

Triple Berry Oat with ginger= Super yummy Time it takes to get a smoothie is perfect, even when there busy they get them out fast, food on the other hand is slow. The time it took the smoothie staff to get 10 smoothies done and out to the customers it took them to make two sandwiches. read more

Okay. As a rule, I never yelp. But as I stand in line right now watching 12 people work their asses off. I'm having flashbacks from my old Starbucks days and I just wanna say- thank y'all. Lol I know it seems like it'll never end- but you're killing it. No one is yelling or crying . Everyone has gloves and masks on - and is doing the damn thing. Anyways I hope this review brightens your day. read more

I am updating my review because this location has really gotten their shit together. First and foremost - use the app. It's your best friend if you're ordering during peak times. You walk in - there's a separate line and simply pick up. Soooo easy! Second - the staff. The mostly female staff is awesome. Super friendly and they look like they enjoy working together. Vast improvement from a while back. These peeps have hit their groove and I genuinely enjoy walking in..... Finally - QUALITY. Dude, they make the BEST smoothies at this location. It is always correct and the ratios are perfect. A couple of the gals even recommended some tasty alternatives that were equally as healthy as the Detox for me to build. All in all - they deserved and earned another review from me. read more

Our order could not have been simpler. Sandwich with chips, 3 cheese quesadilla and smoothie for my vegetarian girlfriend and we paid extra for some sour cream. They put chicken on the quesadilla so it was wasted and my girlfriend didn't get to eat. Forgot the sour cream we paid for and the chips for my sandwich. This app is trying to get me to go easy because of COVID, but COVID doesn't prevent people From being able to read. I guess making smoothies and sandwiches is too hard of a job for some people. Sad when you think of all the unemployed hard workers out there that could do it 10x better. read more

I have to admit I was a bit hesitant to visit this Tropical Smoothie location based on the reviews but decided to give them a chance anyway because it was closest to me and I was really craving a smoothie. I was pleasantly surprised. The worker helping us was nice and helped us pretty quickly, this location is bigger than others I have visited and there are plenty of places to sit and very clean as well. We went during lunch hour and it wasn't too busy. We ordered 2 wraps, both were good and up to par with other Tropical Smoothie locations. We also ordered 2 smoothies, mine was pretty good although I was expecting it to be a bit sweeter. I will probably be coming back to this location when I'm craving another smoothie ;) read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Ferndale, Michigan

Now let's not be too harsh on a new business, the location is clean, the staff is charming and friendly (shoutout to the mostly mixed female staff ), but what we came for is the smoothies and they do not disappoint. You might say to yourself, "self, why am I spending almost $6 on a smoothie? That doesn't seem practical." Then, when you're handed a gut load of healthy goodness in a cup, you realize your faults in life. Tropical' Smoothies' drinks are a college budget dream. To have a deceivingly healthy shake borderline on ice cream means I'm not putting money where my mouth should be. I don't want to spend $9 on "freshly squeezed juices" and feel gypped out of real substance anymore. Thanks for the reminder, I will be back. Note to others: Don't try to purchase sandwiches at a *smoothie* place. They don't really want to deal with it either and their counter is clearly set up to function like fast food. read more

I absolutely love Tropical Smoothie, but this location needs some serious help. Every time I have physically gone in to order food, I have waited about 15-20 minutes for my smoothie and wrap. While there appears to be about 8 people working there at lunch and dinner time, at least half of these people are standing around chatting with other members of the staff in the kitchen. I really don't appreciate seeing that while I'm waiting (with other people) to receive food that we ordered 15 minutes ago. The staff is also very forgetful when it comes to their Happy Hour promotion. I have had 2 experiences now where the cashier has "forgotten" to ring up the discount, and cannot seem to figure out how to refund me the difference if I pay with the LevelUP app that Tropical Smoothie offers. I have also been very unsatisfied with the taste and consistency of the smoothies I have ordered, particularly the Detox Island Green. With all due respect, if I'm paying $6 for a drink, I expect the people making it to know what they're doing. I don't think that's too much to ask. The past few times I have ordered this smoothie, there have been large chunks of kale and ice in it. If this location were to re-train it's staff on customer service and meal preparation, I think I would visit it more often. I gave this review two stars because their food is very delicious, and I do think that the location can improve in the future. read more

Came in and nobody greeted me legit stood there for bout 5 mins and nobody still asked to help me or take my order the thing was I was there for a pickup order sombody else walked in and they ignored him for awhile too before eventually trying to take his order before I interrupted that I was here first and hadn't been help and it was still kinda brushed off like sombody should be getting it together and I'm like how and you don't even know the name for the order nobody has said a legit word to me , TERRIBLE CUSTIMER SERVICE read more

Great service, super friendly and helpful staff!!! Clean restaurant and kitchen area. Definitely a preferred location. read more

Tropical Smoothie Cafe - Yummmmm - Juice Bars & Smoothies Near Me - Ferndale, Michigan

Okay, first thing I'm going to say is DONT order food here. The girl handed me my Cali Club with a small laugh... nothing I thought was suspicious! Once I got back to work I found out why she was laughing to her Coworker! She had a pound of avocado,hardly any chicken & maybe 1/4 of a tomato (which she must've thought was hilarious! Haha! Ya so funny-.- never coming here again for lunch. THANKS (Not really, threw this slop right in the trash after the first few bites) read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Ferndale, Michigan

Watched the girl make the smoothie and heard her say shoot when she added the wrong ingredient and then moved on to another smoothie. 20 mins later I asked about my smoothie. Watched another girl make the wrong smoothie I ordered and said that's what you said, very different order. 30 mins later I get my smoothie I ordered. Beyond unacceptable. read more

This is the worst place I have ever been. They took 45 minutes to make my smoothie!!! Hire employees who care about life.

I stopped in Tropical Smoothie Cafe today these are the Best in town! I had a great experience fresh and healthy less than 5 minute wait. Great customer service. I even met the owner who was working along side his employee's to make sure everything ran smoothly. The smoothies are large and a great price for what you receive it is a meal in itself. I will frequent this location and tell others about it. read more

Ordered a delivery and waited over an hour for nothing. My order was suppose to arrive within 30 minutes. I called and the first thing the employee says is "we're closed." Proper etiquette is a "hello" first. There was no manager working and they told me to call back in the morning. My card was charged for no food and lazy customer service. I like tropical smoothie, but they need to work on management. It's not the first time I've had a bad experience with this particular location. *This location on Woodward in Ferndale does offer delivery as it is a repeat delivery order on Yelp* read more

With places like this you're paying for consistency speed and customer service. It's nothing out of the ordinary when it comes to the above things and it's frustrating that they don't have a drive through (it's right on Woodward so most new places do not have a drive thru right off Woodward because Ferndale will not allow them to so cannot hold it against them). The customer service and speed of service were not great the team was more focused on talking to each other than us. Nothing above and beyond a normal experience but the smoothie was still good and what I expected. I would go back as it was a consistent smoothie with the other locations I have been to and the inside was clean. read more

Went in today for a breakfast wrap and a smoothie. The food and smoothie were good, but I agree with another reviewer in that the service was subpar. Workers spent more time talking to each other than to us. Even still, I left a tip and then the cashier proceeded to tell us that the tip money only goes to upper management. Weird because I'm tipping the person that serves me and not a manager. read more

I haven't been back, but I was impressed that the owner cared enough to respond to my review. I'll give it another try once this pandemic has settled down. read more

Two out of two times they totally messed up our orders. Not worth it. I'll go somewhere else where the employees can follow simple instructions. First time via GrubHub, they sent two smoothies and one sandwich and chips. Driver refused to go back and get second sandwich and chips. We had to call GrubHub to get refund. Second order via GrubHub, they send two smoothies with one sandwich. Driver offers to go back to restaurant. I call restaurant, " all will be fixed". Driver comes back with second sandwich but zero chips. Im too tired to call GribHub. I'm just done with this place. What's the point of ordering out if it's more fuss than cooking!? read more