Would not answer the drive through. Ignored 2 customers in the drive. And when i come in they say "our drive through is closed" This was not put on a sign outside or anything so another customer and I waited for 15 minutes for nothing. read more

Absolutely ridiculous. They do not know how to run a drive-through let alone counter service. Absolutely horrible customer service. Pulled in the drive-through line. No one greets you. No one even says give me a moment. You sit there. I waited over 30 minutes for two basic smoothies. Never again. read more

The absolute worst experience I have ever had at a tropical smoothie. The female employee working on Saturday afternoon May 17 was horrible and gave horrible service. I ordered from tropical smoothie at least three times a week at my usual, Winchester Road. This female on Whitesburg proceeded to never take a glance at me when I walked in never asked what I needed. Was I ordering? Was I picking up anything. I waited 10 minutes while she made other smoothies because I had placed my order online and it should've been ready eight minutes by this time after making at least six orders and handing them out to drive-through customers as well as walk-ins. She asked my name and said your order is on the shelf. It's been there all along. It was literally hiding in a corner up against the wall and she never once apologized fto me for my wait. read more

I came in here to get my T-Mobile Tuesday smoothie. I hadn't been to this location before and it's been a pretty long time since I've gone period. I opted for the açaí boost. Hoping it's not too loaded with sugar. It was delicious! The staff was very efficient and friendly. I would definitely come back. They also have a drive thru too in case people don't want to go inside. read more

Tropical Smoothie Cafe - ACAI BERRY BOOST - Juice Bars & Smoothies Near Me - Huntsville, Alabama

The food I had is met with mixed reviews. The Supergreen Caesar wrap is very different from the original "King Caesar" chicken wrap you get in most other cities, it's smaller, expensive, but flavor is good. You'd have to customize it to achieve the desired flavor. Get extra chicken instead of the few pieces tossed in & extra Parmesan shreds will boost the flavor & fresh tomatoes. Extra Caesar dressing too-it's good. Overall, I'd give it a 3.5 stars on its own. It's too much lettuce and not much else. Jalapeño corn side dish is spicy corn for goodness sakes. It's good, but for the small amount you get-it ain't that good it comes free as a side with a wrap & $2.49 for less than a 1/3 of a cup with everything else or at your request. Chicken Caesar salad- what a disappointment I mean that thing starts at $10.59 and it's so small... I tried to doll it up with extra parm & heavy tomato but d$!n they're stingy!! Almost $15 for a bowl of nothing. Chicken is cold & dry, very dry & don't look for much. Tomatoes were fresh but they give you three 1/2 slices if you ask for extra. The lettuce is very bitter for some reason and they tossed in the disgusting, unwashed end piece of the lettuce (see photo) Chicken pesto pita- meh small, not worth $8.99+ flavor is decent, chicken was moist, but pita bread was burnt & that flavor lingers on the palate. Couldn't eat it all up because it was chewy at the end so I dug my chicken out & ate it since it cost me so much and I asked for extra cheese, okay, I love cheese-sue me, but didn't get it. This is A WASTE OF MONEY & GAS. I can make my own smoothies. I tried the strawberry daiquiri with spinach and an add on.... A whopping $7+ for fluff IN A CUP! Listen, don't think you're getting something "healthy" just because it's a smoothie or has a banana in it. They use that premade smoothie base (full of sugar & carbs). I don't mind it once in awhile but this is not a health food joint. Btw, that strawberry daiquiri smoothie was FLAVORLESS No ambiance here, it's clean, small, bright, chilly & not busy so you can eat in peace. Service was friendly as well. read more

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I loved my tropical smoothie in another state, however this one needs improvement on customer service . Maybe the protocol is different via each franchise, however upon ordering over $40 worth of smoothies & wraps, I asked if they had bananas " we're out of bananas ". Normally when ordering a wrap I would get the option of apples, bananas, or chips. Maybe that's not the case here, however if it is they didn't express it.. and that's a miss! read more

Smoothie wasn't even blended. Huge chunks of fruit in it and I couldn't drink it. .............

We love tropical smoothie in Houston so I was ecstatic that it is here in Huntsville. We have driven through the drive through and also order through doordash. I love that this is healthy and tasty. 4/5 Jetty Punch Strawberry and bananas smoothie. Tasty nothing to complain about 5/5 Detox Island Green A blend of healthy thangs. I love the lightness even tho there is so much greens and ginger. I like that I get a bit of everything in this drink. More for ppl who prefer tea like drinks. It is on the bland side but I'm not much of a sweet drinker. read more

Online app not working so don't waste your time ordering online! The smoothies a really good! My go to is guava margarita. It's very sweet so ask for no sugar if you want to be healthy! The portions are large! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Huntsville, Alabama

I ordered a Thai chicken salad as part of a group to go order and I was not the person picking up. The person picking up asked about the salads ordered because there weren't any in the bags. The employee advised there were no bowls so they just made wraps. There was no offer for a refund or to take them off. There was no call made to inform that changes were being made to the orders. They just gave it to us and expected it to be okay. I don't eat wraps because I have a special diet. So I opened it up to just eat the inside because this was my lunch break and I couldn't do anything else at this point. There were 3 total pieces of lettuce in the whole wrap. It was mostly tiny carrots and small chopped up chicken with a few pieces of wonton strips tossed in there. This was my first experience and nothing about it made me think I'd give it a second shot. Total disappointment. read more

Sat in the drive through for almost 10 mins, nothing . Pulled up to the drive through window, looks at me and never comes to the window. So I left and went to planet smoothie, not coming back here again as this is not the first time. read more

I've eaten here pretty regularly for the past month or so. Food has been consistently fresh and goodT! The wraps and their kale apple slaw are my favorite items. I'm hooked! I recommend the hummus veggie and baja chicken wrap. read more

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Night shift is always trying to find a way to not do their jobs. Came in one night little over 30 mins to close and they said they couldn't make a chicken pesto. Just now, an hour to close, waited at the drive through window for 20 minutes until they decided to pay us out and start on our orders. Just ridiculous. Don't come to this location, especially not at night. read more

Island Green smoothie turned out to be pretty good, recommended by the smoothie barista. -John read more

Ordered a smoothie through the app at 6:00pm for pick up at 8:05pm. I get there at 8:00pm they're closed with a note on the door that says "closed due to short staff", you can see multiple online orders sitting inside WASTED. If you knew there was a possibility that was more than likely going to happen were you are going to close early maybe just don't make the online orders if you aren't willing to stay and wait for the people who PAID FOR THE FOOD/SMOOTHIES..... Management is lacking, staff is overwhelmed from what i've seen in the past times i've been. i'm assuming they need help if anyone is looking for a job this could be an opportunity for you! Overall very inconvenient and unprofessional. read more

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Smoothies are normally pretty good, food has been a hit or miss. Ordered my wrap with no tomatoes. Cashier repeated my order back with no tomatoes. Printed on receipt no tomatoes. Get back to work, wrap full of tomatoes. Food isn't a good when you're having to pick through it. Also left side item out. 3 stars because I assume I would've enjoyed it otherwise . read more

Tropical Smoothie Cafe - Tomatoes.. - Juice Bars & Smoothies Near Me - Huntsville, Alabama

I order smoothies here almost daily. Always good service. very clean restaurant. Jaylon goes above a beyond to be courteous and helpful as well as all of the employees I've encountered at this location. i usually get the Santa Fe Quesadillia if I get food and it's great also read more

I sucked a hair up through my straw when I got back to work. I called 3 times to let them know what happened to my smoothie, but I couldn't get anyone on the phone. I verified the phone number on two different listing services including google. I used to really like this place. But I'm not interested in drinking hair. read more

I ordered a smoothie at the Whitesburg Dr. location in Huntsville AL. Drive thru. It was a little after 1100am. A female told me they ran out of change and walked away. The guy who brought me my smoothie didn't know anything about it. I asked him what they we're going to do the rest of the day. He brought me my change at that point. It felt very odd like they were scamming me. This happened a few months ago. Hopefully those employees are no longer there. read more

Horrible, cramped location with a young staff that have difficulty comprehending words.

I am standing in the restaurant and they tell me I can't place an order at the counter, I have to place the order online. Three people are standing around doing nothing, and they explained they have to do it this way because they are understaffed. Just close the business. read more

Had food delivered. Driver dropped it off and left before we noticed the side item, condiments and straws were missing. Called the store and turns out it is our problem. Also , the food was terrible. Too many good restaurants with good service in the area to ever go there again. read more

I always have an amazing time when I go to Tropical Smoothie Cafe. It was my first time at this location and I loved it! JoJo took great care of us and was super patient with my family's crazy back and forth haha. Overall a great time here! read more

Tropical Smoothie Cafe - Sunshine Smoothie - Juice Bars & Smoothies Near Me - Huntsville, Alabama

The smoothies are great. My favorite is the Avocolada with half the sugar. The wait in the drive thru was about 20 minutes, but they were understaffed. I hope they find more employees, so the few who do show up aren't so overworked. There were only 3 employees there when I went by. I could see a lot of people inside the building waiting for their online orders. Then, there was all of us waiting in the drive thru. If you go, be prepared to wait. read more

Greeted very well. The customer service was okay. Place was clean and very neat, also this is the first TSC that I've seen that has a drive thru I was perplexed. Everything was going well until I got home and saw that my tropical chicken salad had tomatoes and I specifically said no TOMATOES. Furthermore the place wasn't busy at all for them to get my order wrong. Would of given it a 5 start but they messed up my order. I well come back just to see if next time they get my order right. read more

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I've been here about 4 times. The chipotle chicken wrap is pretty good, the chicken was a little off but expected. I usually always get the veggie hummus wrap, it's just ok, nothing special at all. I used to LOVE the hummus wrap when I lived in Birmingham, AL. I keep giving them a try as if something is going to change, but I think I might as well give up and wait till I visit my home town :( read more

I placed a online order for pickup. Was told it would be ready at 7:37. I arrived to find the location closed. Unacceptable and hope everyone is fired. read more

This was my first time at this Tropical Smoothie Cafe location and its was a pleasant visit. I ordered a turkey bacon ranch sandwich with a Hurricane smoothie. The sandwich was good and the smoothie was one of the best I've had. I went through the drive-thru and the employees were very nice. I received my order in a timely manner. As far as COVID restrictions, the employees had on masks. Since I used the drive-thru, I was not able to see how the establishment was taking precautions on the inside. However, I noticed an outside sign saying that only the patio seats were open for costumers. Overall the location seemed very nice and the food was good. read more

Great smoothies! Drive through has been very slow lately. I'm sure it's hard to keep up with demand during COVID. If ordering food and not just smoothies I suggest ordering ahead or going in. read more

Slow roller smoothie joint! The peanut paradise is fantastic, but it takes forever to get it into my belly read more

Great smoothies... like the lower cal options. But service has been consistently poor all summer. On several visits they shut down drive through but customers don't realize it and get stuck in the tight exit lane. Order on the app and drop in to pick up so you can avoid the car line which is so very slow. Sandwiches/wraps are on the small side. read more

I might be one of the only people who went to this place and didn't get a smoothie. I ordered the chicken salad sandwich. I loved it! The moment we stepped in, we were greeted and they opened up a second register to take our order. The young lady answered all my questions about the sandwich. My dad then ordered the Sunrise Sunset. He enjoyed his, however beware they are really large servings. We noticed with the calorie count by the smoothies there are probably no extra sugars. Overall, we would return, great food and service. However, as a previous review stated there is minimal parking in their lot. read more

This place has always exceeded my expectations of what I order. Customer Service is also wonderful. I don't have anything long in detail to discuss, just overall great! read more

The smoothies are amazing but the young lady working tonight has the worst attitude EVER! She slammed the drive thru windows every time no "hi how are you" or "thank you" back. Made us think she never wants to see us there again! read more

Yep still unbelievably slow. It's amazing. Keep waiting for a camera crew to jump out and say it's a prank. There are sit down restaurants with waiters that you can go to and it will be quicker than here. I'm in a 5 car line for 20 minutes and it's moved ONE CAR. I'd leave but you're trapped in once you get going. It's like being in a plane grounded on the tarmac. read more

The worst service ever. Smoothies are good, but the employees are the worst. If you go in the drive thru, it'll take 30 minutes for 2-3 cars. They don't start making the smoothie/ food until you get to the window. If you order for curbside pickup, don't even wait. They wont bring it out to you, the only way they'll make it is if you go inside and ask for it, then they start making it. The only way to get a quick order is going inside, so don't even wait on the drive thru or curbside. read more

So I've been coming here since it opened and idk if the staff just sucks now or what because everything from there is uncooked and gross. The cheese in their quesadillas have never once been melted. The smoothies seem as if they are watered down and have been sitting for 30 minutes. And it's probably the SLOWEST restaurant/fast food place I've ever been to in my entire life they lowkey ought to just shut down. staff is rude and does things on their own time. read more

Since this location opened, it has been plagued with the usual training and staff turnover issues. Our orders were consistently wrong - drinks and food. We were compensated with free meals, but it didnt make the experience better because they were to-go orders. Management and staff were not friendly and always looked unhappy and upset. We were always friendly and cheerful but it did not affect their behavior. After a year of incorrect food orders and the unwelcome attitudes, we were thrilled that the Carl T Jones location opened. Their staff and management is always welcoming and friendly. The access road to this location has been closed for the last several months, so just this past month we decided to try the Whitesburg location once again. We have now been to the Whitesburg location 3 times in August - first time back in about a year. We were SO pleasantly surprised! The staff is incredibly energetic, happy, and cheerful. They greeted us with a smile and pleasantries, answered menu questions with enthusiasm and gave their honest opinions. The food was absolutely fantastic - better than ever, prepared to perfection by O. C. - great cook! He actually brought our order to our table, he was so super sweet!! Our smoothies were perfect! JESSYCA and GRACE took our orders and prepared our smoothies. They were so cheerful and sweet, wonderful to talk to! There was another young lady, but unfortunately I didn't catch her name (apologies to her!). Our visits have been consistently great and we can't wait to visit again. We can't express how wonderful our experience has been with this new team in place. We usually see them during the week between 6:30 and 7:30 p.m. Thanks again to JESSYCA, GRACE and O. C. (and the other lovely young lady whose name I cannot recall) - you guys are FANTASTIC! THANK YOU! read more

I love this place smoothies are always great and got a sandwich first time super good place is always clean one thing I would say is the workers be more friendly like hey how's your day they hardly smile or greet you but I always get what i want read more

First time coming to TSC. The girl who took my order was very sweet and helpful! The girl who gave me my order... not so sweet. The smoothie was pretty good! I had the Blueberry Bliss. Will definitely be back to give it a try again. read more