I visited Tropical Smoothie Cafe in Las Vegas, NV [7291 S Eastern Ave] on Tuesday, 03/24/26, around 7 PM. Upon entering the location, the interior looked a little run-down. The majority of the chairs seemed worn out and the flooring was dated. The space was not as inviting as anticipated, and could use some refreshing for a more appealing appearance. In terms of the food, I ordered two of the Chicken Bacon Ranch flatbreads, with a side of chips and a side of the Jalapeño Corn. The food was also prepared in an underwhelming manner. While the food was adequate, I've had much better preparations of the flatbreads and Jalapeño Corn at other Tropical Smoothie Cafe locations. In terms of the quality, it just seemed a bit off. The customer service was satisfactory. It was standard and straightforward with no other type of engagement. Overall, this particular location needs a little more love with the interior and a slight improvement with the preparation of the food. read more

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Stopped by and ordered a Beach Bum smoothie with white chocolate -- and it was so good. Perfectly blended, sweet but not overpowering, and exactly what I needed. What really made the visit stand out, though, was Cinnamon. Her customer service was beautiful -- she was warm, friendly, and just had such a positive energy. You can tell she genuinely cares about the people she's serving, and that kind of experience is rare these days. She made my smoothie just right, and I truly appreciated the interaction. We need more people like that in customer-facing roles. Great smoothie, even better service. read more

Tropical Smoothie Cafe - Beach Bum - Sandwiches Near Me - Las Vegas, Nevada

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Food & smoothies are usually good......However I've had many poor experiences with the service. It's like every staff member you interact with acts like they would rather be doing absolutely anything other than serving the customer. I've always been super polite, but I've experienced countless eye rolls and sighs after making an order. Which is usually a pretty simple & small order. There have been a few good employees over the years, but they NEVER stay long. The sandwich store around the corner of the building has the EXACT same issues. So in conclusion? Tropical Smoothie NEEDS to raise their pay, higher quality people and have the huevos to ask their shareholders to take a short term hit, for greater profits in the future. Good luck & God bless read more

Negative Stars Today 6-22-26 at 3:30pm I went in for a smoothie. I should've went with my gut feeling based off how filthy it looks and the horrid old mop smell. I ordered my smoothie, the female there was nice. But the Hispanic male that's apart of the LBGT community I think named " Kelsey" (no name tag) was literally making smoothies AND DRINKING DIRECTLY OUT OF THE BLINDER, finishing the leftovers from the drink he just made.... in broad day light.. facing us so we all can see... I asked them to stop making my smoothie and requested a refund. I asked Kelsey if he thought that was SANITARY, and he replied with an attitude "it is" !! No apology, no fake explanation. He processed my refund in silence. That behavior tells me this isn't his first time doing it, is he the only employee that does this, is this okay with management Don't call an inspector, this needs to be reported to the WHO whoever the manager is, should replay the video footage and fire his nasty ass immediately read more

Messy messy messy! Absolutely terrible from the time we pulled up to the 25 minutes waiting at the window to be told nobody put my order in the computer. The real truth is how Cheyenne is shift lead when she can't even take an order correctly read more

Fast and efficient service, there usually aren't many people inside at any time that I drop in. Ambiance is inviting and the lights are usually dim. I usually get the green detox smoothie which has no added sugars. I have yet to try their food, but it all looks delicious and healthy. I will try the food on the next run. read more

Thank you so much to Kaye. She made us feel so welcomed and kept a smile the entire time. Any questions i had she was very patient and explained everything so well. Best energy ive been around in a while! Smoothies were also a 10/10. This is my favorite location. read more

Tropical Smoothie Cafe - Thank you so much to Kaye. She made us feel so welcomed and kept a smile the entire time. Best energy ive been around in a while! - Sandwiches Near Me - Las Vegas, Nevada

Tropical Smoothie on South Eastern Avenue is horrible! The customer service needs work. The employee left me at the register while he restocked food in the middle of the transaction. The owner really needs to invest in customer service training! This was one of the worse experiences I've had an any location including other states. read more

This location does not have enough workers. I was a 1/2 hour late from lunch waiting for my order. I ordered a wrap and smoothie. I had to leave before I received my smoothie and the wrap that I got wasn't even mine but I was already at work. There was 9 people in the lobby waiting for orders and two of them were doing door dash. Warm springs and eastern is the worst location to go especially if you are on your lunch. read more

I am never coming here again. This place is so disrespectful and will not give you the right order even if you go in twice. I had ordered two açai bowls for me and my sister. I went in and I got my two bowls which was a 20 minute wait even after it said it was ready, and was so excited to dig into my bowl. Only to find out it had somebody else's name on it and was the wrong order. I wanted a chocolate, banana, strawberry and Chia seeds with the popping pearl bowl, and instead got a coconut blueberry no Chia seeds honey drizzle bowl. There was no popping pearls and they totally gave me the wrong order. I went back inside, hoping that they would be nice and accept that they messed up, only to get a front row seat to an argument match by the two people working there, when I was finally acknowledged, I was told that I was the one that messed up and that I ordered the wrong bowl and that they would remake me the bowl, but I had to keep the bowl that I didn't want. I was served by a very disrespectful person who obviously couldn't even understand their own menu, and who blamed their mistake on the customer if they messed up. I am never coming here again and this is also a warning to anybody who wants to pay a visit by this trashy and disrespectful place. This place fing sucks. read more

I do not live in Las Vegas and was visiting family. I stopped in for a smoothie and Kaye was fantastic. She is a huge asset to the company. She helped me picking supplements for my smoothie that helped with my tired body from traveling. She gives service with a smile, that seems so hard to find these days. I will be back when I come to town again. read more

Can't even write a review on the food since we sat in the drive thru for 20 minutes without even ordering. Do not recommend going here unless you are going inside read more

I ordered a smoothie online. Was supposed to be ready before 2pm. I waited over 10 minutes in the store. Was NEVER acknowledged. Finally nearly 15 minutes after my smoothie was supposed to be ready, I had to get the guy's attention, tell film not to make my smoothie because I had go to work. All he said was "I'm sorry" and didn't even look at me. Didn't help that my son was crying because it was supposed to be a quick pickup and because of this place I broke a promise to my three year old, when I told him that I'd share my smoothie with him. So we both left hungry. I also saw a lady leave right after us, she was never acknowledged as well. I'm glad they also lost her business because the people working there have no clue what they are doing. I won't be back to this location ever, and I'll tell others to not come here. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Las Vegas, Nevada

Good customer service, smoothies always on point and good food options. Definitely doesn't break the budget for some good quality items.

Horrible service they have attitudes I called in so I could have my order ready for pickup on my way to work . Nobody answered, then I go to the store ..I call the store while waiting in line , and I watch the phone sit there and ring . so then I ask if they are banned from using the phones he said yes . When I was in highschool I worked for tropical smoothie so I know they are allowed to answer the phone . Smoothie was not fully blended and I have sensitive teeth so it wasn't the best experience still taste pretty good tho!! read more

Tropical smoothie no longer providing military discounts, that disappointing while no real explanation why

I placed a mobile order for a breakfast sandwich about 10 minutes before I got to the store. When I arrived, no one was at the counter, but there was a boy and a girl in the back. The boy came out after a couple minutes and I asked about my order. He told me they 'were making it right now' and then the girl went over and started on it. It took several minutes to make because they kept flirting and playing around with each other. I finally got my food and went outside. When I opened my sandwich, it was overcooked, had no avocado, a really small portion of eggs and way too much sauce. I went back in and asked for a new one. It was only then that I was told they were out of avocado and low on eggs. So I asked for a refund instead, which also took a few minutes because neither kid knew how to do it. read more

I love this one! Their service is very quick despite the fact that they're always busy. The smoothies have been excellent as well thank you.

One star because zero wasn't an option this man in the store had a line of 4 people and just told us it's going to be a while cause he needs to smoke. read more

Don't go here unless you like ice instead of a quality smoothie, young lady at the front was not professional gave me back my money all wet. Also I had requested my smoothie to be double blended, Been going to tropical smooth for years so I know the potential an it's not here at this establishment location. I am also aware you can have it re blended but the customer service was so uncomfortable that i just left instead. read more

Tropical Smoothie Cafe - Smooth with ice chunks. - Sandwiches Near Me - Las Vegas, Nevada

Came down to Vegas for the Super Bowl. Rolled into Tropical Smoothie around 1030 and the place was empty. In and out, with two Peanut Butter Cup smoothies in less than 8 minutes. The PB cup smoothie is large and tasty. I see alot of poor reviews for this business. My experience was great, I think some of you one star yelpers need to relax and be patient, when you walk into any business when populated you, unfortunately, might have to wait to get your order. There's also phone in and online orders that may have come in before yours that someone shows up to get and it appears they get served before you. Good place for a good smoothie. read more

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This place is horrible. Waited over 25 minutes for one smoothie with zero communication when there were two employees standing right in front of me. It seems to be a trend happening to multiple customers. Spend your money where They will treat you like you matter read more

We've been going to tropical smoothie since it opened. My husband orders the same flavor (and the only one he ever orders) every time. Even when they took it off the menu he ordered a different version, but substituted orange juice for water. We've never had a problem. Again, we've done this for years. Today I pulled up to the drive- through and ordered, just like always. She irritably replied, "I can't hear you." No apology, no request to repeat what I said. So I lean out of my car and yelled into the order box. She replied, "We can't do that." I was surprised. I asked since when and explained we've been ordering it for years. She repeated they can't do it. I asked to speak to a manager and she replied as if I had asked for a drink. I repeated my request, yelling even louder so she could hear me. She said she was the manager. Then told me to pull up to the window. When my turn arrived she said that substituting orange juice for water was too expensive and I'd have to be charged per scoop. (Scoop?) I asked how much. She acted like I asked her to calculate quantum physics. 5 minutes later she said it would be an extra $4! SERIOUSLY?! That's 50% more of the entire cost! I could buy 2 gallons for that much! Anyway, I told her to go ahead, but that I wouldn't be coming back to that store. She flippant replied, "That's fine." I was incredulous! What has happened to respectful customer service? So, frustrated, I responded sarcastically, "Great. Fantastic." She then had the balls to say, "You don't have to be rude." WTF!?! Are you kidding!?! And this is supposedly their manager? I'll never go back to that store... and apparently they don't give a damn. read more

came in today (Sunday, July 13) it says it's open and all the lights are still on, but no one is inside lol

The Açaí Berry Boost was good, and the Jetty Punch . The cup are pretty large portions. The service was bland. No greetings, just take your order and get back on the phone. Nothing special to say about the service. The floor looks like it could use a mopping. The counter was sticky. read more

Tropical Smoothie Cafe - Sandwiches Near Me - Las Vegas, Nevada

On 11/2021, There was an open corona beer can next to the register. I had to say something to the employee to get them to handle it. Also, took to long (10+) minutes to get one smoothie and there was only two other customers and three employees, two just standing around. We all looked at each other like it was a joke. Idk who owns this place now but they really don't do a good job and management. The old owners (Olga and Dan) were much better at keeping this place up to standards. 9/4/22 - only came here again because my niece wanted a smoothie. Place smelled like weed, Employees cursing, playing loud rap music, they sounded like the customers were inconveniencing them. This place used to have some decent friendly staff with quality food. I even found a long piece of plastic in my smoothie. Gave it a second chance but that's it. read more

Tropical Smoothie Cafe - Plastic found in Smooothie - Sandwiches Near Me - Las Vegas, Nevada

Thank you to Marcus as well as Chris for their amazing customer service best smoothie ever

this tropical smoothie @ 7291 S. Eastern Ave. needs to have the board of health come to inspect the premises, the staff & how they prepare food & drinks, the utensils used, the whole work up. This will HELP ensure what happened to me when I ordered from this location via DoorDash on August 18 @ 9am doesn't happen to anyone else ever again. About 5 minutes after my delivery was made, I ate my chicken pesto sandwich & drank my sunrise sunset smoothie. Within 40 minutes I started to not feel well. I developed a headache & I felt nauseous. I thought it was my morning medicine so I took a nausea pill and kept on going about my day. The headache never subsided & the nauseating feeling did not dissipate. I could barely handle the headache anymore so I stopped at a gas station & bought a pack of Tylenol. That helped after 30 minutes or so. However the nausea never subsided. I took another nausea pill when I got back home. Needless to say it didn't help much and I found myself in agony the next morning so I went into the hospital. I gave a full rundown of everything that happened in the last 24 hours and after running tests it was determined I have FOOD POISONING It's horrible. I've never had food poisoning before but this crap is horrible. I pray whoever makes the food and drinks there clean themselves properly and clean the place up as well & cook the food properly so this never happens again to anyone else. read more

Tropical Smoothie Cafe - At the hospital just got an IV in my hand & blood drawn. Now I'm waiting on meds & fluids to be hooked up. - Sandwiches Near Me - Las Vegas, Nevada

My manager ordered us lunch today from here through Uber eats. Our delivery guy walks in and says "they didn't give me the drinks". We did receive our food but my food wasn't good or presentable and I found a piece of food wrapping paper in my food (tropical smoothie food paper). I'm highly disappointed. read more

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At the moment tropical smoothie is open for takeout! They're doing their part practicing social distancing so you must give them a call beforehand and they'll bring your smoothies outside once they're ready! I'd even recommend giving them a call before you head over because sometimes they have a lot of orders backed up and they can give you an estimate of when your order will be ready. Every day they have happy hour from 5-7 pm where you can buy two smoothies and get one free! Score! The peanut paradise is a must try! read more

Tropical Smoothie Cafe - Peanut Paradise Smoothie - Sandwiches Near Me - Las Vegas, Nevada

I took the time to check the individual website for this location to determine when their "happy hour" is. According to their site https://locations.tropicalsmoothiecafe.com/nv/las-vegas/7291-south-eastern-avenue it says happy hour is 4-7 Everyday. I was informed that only their sign in the store is correct (which states happy hour is 5-7 and that they cannot override it. I've worked in many restaurants and there is always a way! False advertising is against the law people! Rude workers every time I've gone in too. They have a great product but terrible workers and continuity. Already complained to the website listed in the reply below at the time I posted this comment and got no message back yet. read more

Tropical Smoothie Cafe - Happy hour on their individual site! - Sandwiches Near Me - Las Vegas, Nevada

Horrible smoothie. How do you mess up a smoothie? How does a smoothie taste like fish. So weird. WHAT A WASTE of money.

I only gave it two stars because when available the food is good. I go to the one on Silverado Ranch and I usually go through the drive-thru, when I went today the girl told me she'll be right with me after I waited almost 15 minutes I said hello is anyone there and she said I'm working by myself I have to take inside orders too I said how long do I have to wait a person behind me backed out parked their car and went inside after another 5 minutes I gave up because I really wanted my sandwich. And when I went through the window he was being waited on very very poor customer service from the girl that was working today I usually don't have this problem but I love their flatbreads read more

Found a new favorite! I usually get the Acai Berry Boost, but decided to try something different this time. It was a great decision . I got the PB cup smoothie and it was perfect. Good amount of sweetness and creamy. The two workers were friendly and quick service. I called and ordered during CO-VID. They are open now for dine in but no more than 10 ppl max inside. Will be back! read more

Tropical Smoothie Cafe - Peanut butter cup smoothie - Sandwiches Near Me - Las Vegas, Nevada

Went to this Tropical Smoothie at 3:45am since it's open 24 hrs. The employee was in the car and having a smoke break which was fine cause it's not busy. I also understand that there's a mask mandate. However, she was rude and had an attitude the entire time. We didn't want to get drinks anymore. As we were leaving, she was still talking, being rude, on how we wasted her time and to go somewhere else. We really wanted Trop but the service was horrible once she started talking to us. Won't be coming here if she's working. read more

I drove by at 410am saw it said 24 hours turned around and noticed it was a little dirty floor not even swept or mopped but I ordered a mocha madness,,,the guy Ryan very unprofessional didn't even know how to make my drink when I asked if he used non fat yogurt he said no and oh does that go in it, I said it stays it right there. 2nd time he goes to make it he puts in a watery substance that looked like colr water and only 2 little spoonfuls and he still didnt make it right so after and 20 minutes I asked for a refund, ah duh how much did u give me I said it's the receipt 7.99 than he says out of convince heres 8.00 this dude is a joke!!!!!!a guy after me got his receipt without asking for one which I had to and Ian sure made his drink perfect lol Oh and no wonder why they are hiring read more

Tropical Smoothie Cafe - This store is a joke - Sandwiches Near Me - Las Vegas, Nevada

Two days in a row I came here and got ripped off by ordering food and thinking I'm getting my smoothie at a discount. They have a sign up that says add a Smoothie for $4.29 and it's Not True! read more

Tropical Smoothie Cafe - Sandwiches Near Me - Las Vegas, Nevada

Thought we would try something new for a change. They recently remodled this location. Our shakes were good. Took a little bit to get and they really didn't have customer service. My wife had questions that were answered with a nonchalant attitude of "your wasting my time". The salads we ordered and shakes were good, but I just couldn't get over the attitude. They have business because they are Tropical Smoothie Cafe, and many of us have had good experiences in other locations. Shame on them for not living up to a name, building on a good reputation. Well it won't stop me from visiting Tropical Smoothie, but I won't return to this one. read more

This location has multiple issues and I definitely will not be back. First is the slow service. We placed an order for pickup 20 mins before we arrived. Once we got to the location, we went inside and had to wait another 10 mins before even getting acknowledged then another 25 mins before our drinks were done. There was only 1 other customer in the store and 4 staff members working. Not sure why it took so long. My second issue was that one of the staff members who happen to be making my drinks was not wearing a face mask or gloves. My third complaint is the establishment was disgusting. There was straw wrappers on the ground, food spilled on the ground and it doesn't look like it has been swept in a week. read more

I love tropical smoothie but the girl who waited on us Mildred was very rude ...did not smile when we told her hello ignored us until more customers walked in. read more