Terrible customer service, makes me uncomfortable how rushed I am when I come to this location... idk... not somewhere I want to give another chance to. Very dismissive and unkind. read more

Service sucks. I just left today I asked for extra lettuce no tomato, and I received no lettuce extra tomato. I also waited in drive through for 15 minutes just for them to mess up my order. Not with the $30 I spent read more

Tropical Smoothie Cafe - Terrible quality - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

I've been here many times and today was my first bad experience here. I ordered a smoothie and a wrap. The girl who took my order made the wrap, someone else made the smoothie. The smoothie awesome. The girl who took my order and made the wrap, worst wrap I've ever had. The wrap was the sloppiest I've ever had and tasted nothing like the last time I ordered it. I'm not sure what was going on with this girl, but I'll never let her make me food again. Her personality came off as like she really didn't want to be there and by the looks and taste of Thai wrap, she should not be there. I may return to this location as it's close to my house and like I said I've never had a complaint until today. Someone needs to have a chat with this girl and show her how to properly make a wrap and have it look like it should not some slop thrown together and wrapped. If I wanted slop, I would have made it myself. HIGHLY DISAPPOINTED. read more

Tropical Smoothie Cafe - Badly made wrap - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

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Fresh, Fast & Friendly Every Time! Tropical Smoothie on Farm Rd is one of my go-to spots when I want something quick, healthy, and tasty. The staff is always friendly and upbeat, and they get your order out fast--even when it's busy. I ordered the Chia Banana Boost smoothie, and it was super fresh, not overly sweet, and had just the right balance of sweet but somewhat savory. Their flatbreads and wraps are a great add-on too--light but satisfying, and they always come out hot and flavorful. The store is clean, well-maintained, and welcoming, and the team makes sure your order is right. You can tell customer service is a priority at this location. Whether you're grabbing a post-gym meal or just need a refreshing pick-me-up, this Tropical Smoothie Cafe consistently delivers. Highly recommend the Farm Rd location! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

Always enjoy the food and drinks here. Definitely my go too whenever I need a smoothie

Every time I come here, there seems to be ongoong issues. I ordered for pickup at 540p for pickup @ 610p and picked up around 620p. The food was not made because they "didn't have plant based chicken" to make the wrap. Now, keep in mind, I give them all my contact information when ordering and its even printed on the receipt. No one can pick up the phone to call? The employee said oh, we cant update it online. Ummm... but you cant tell the customer? I paid extra for plant based protein as well. As we were going to an event I said just make it without the protein. Then I had to wait extra for them to make it. This place is overpriced for what it is, the service is horrible and the smoothies tasted disgusting. Ive had bad experiences at multiple TSC around the valley and this one used to be decent. But also went downhill. Will not be coming back - Ill be taking my business elsewhere. read more

I come to tropical smoothie every other day. This is my first time trying this one on Farm. I never got a wrap so small. When I was inquiring about it the lady just shut the window on me. Customer service was bad. The lady who worked morning time on Tuesdays need to work on customer service. The drink was good but that wrap was way too small with one little piece of bacon read more

Tropical Smoothie Cafe - All American wrap - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

Placed the order pulled up and paid. Less than 5 minutes I had my Cherry Berry protein smoothie. The service was courteous and friendly. A far different treatment and service than the one on Simmons. Maybe their manager should come here to see how to run a successful business. Ambiance is a drive thru! read more

I wish I could've given this place more stars but their customer service is horrible. The young man at the window (Bradley was the name on the cup) was extremely rude after I asked for a remake when I received an unblended, undrinkable smoothie. I have issues like this every time I come with the same person. read more

Great Tropical Smoothie location! I love that I can order on the app and swing in to pick up my drink. My drink is always ready in the mobile pick-up area by the time I arrive. They also have a drive thru if you'd rather not park and come inside. read more

Tropical Smoothie Cafe - Oatmeal chia bowl - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

My favorite stop in Vegas because I'm obsessed with the kiwi quencher and this location and management were so accommodating to the fact that I couldn't maneuver an ambulance through their drive thru while the lobby was closed. Got an immediate solution thank you guys read more

I will specifically come to this location, even if I am not close to my home, this is by far one of the best tropical smoothies in town. The service is good and they always get my order right. The food is always warm, which is more than I can say for other tropical smoothie locations in town. read more

I love the Mango Magic smoothie, along with the Kiwi Quencher. Both have the right amount of everything that goes into a smoothie. Plus I always get an extra shot of prebiotic. Whether it's hot or cold, tropical smoothie will never disappoint. I always get the smoothies to go, but the windows service is good. No real ambiance in the drive thru... read more

Tropical Smoothie Cafe - Kiwi Quencher - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

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Visited on a Tuesday morning around 8:30am. I loved that they have a drive thru and they are open early. Thaddeus was really nice and patient with me while I decided which smoothie to order. He recommended the beach bum and I love it! I usually get the sunrise sunset smoothie. They were fast with making my order. Good service! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

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Asking for tips at drive through. Didn't seem happy when I declined. Too many other places to go for smoothies. I will go elsewhere!!!

Today was the first time I've ever had a bad experience at this location--so much so that I felt compelled to leave a review. I ordered three smoothies through the drive-thru, but unfortunately didn't get a chance to try them until I got near my home. All three were terrible--completely unsweetened, the fruit tasted under-ripe, and overall, the drinks were just not enjoyable. It felt like a complete waste of money. I won't be returning to this location. Thankfully, there are a couple of others nearby that are much more consistent and worth the visit. read more

One afternoon, I decided to stop by Tropical Smoothie Cafe on a Saturday mid-afternoon for a Smoothie. This Tropical Smoothie Cafe location is located in the Northwest Las Vegas. It's off of the 95/Durango located in a shopping plaza shared with other businesses such as Mcdonalds. There is plenty of parking available. Inside the Tropical Smoothie Cafe, there was spacious tables, spotless and cleaned. The team welcomed you with a "hello!" After reviewing the menu, I had ordered a large peanut paradise. It was approximately $7.00 with tip included. The wait wasn't too long, about 10 minutes inside the restaurant. The drive-thru was relatively busy though! The line wrapped around the restaurant! The team was super friendly though and asked if I needed anything while waiting. The peanut paradise was thoroughly enjoyed! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

Just got my Beachbum and a buffalo chicken wrap. Excellent service at the drive through. Everything was perfect and the young lady at the window was very charming and helpful. read more

Very poor quality control So my wife went to tropical smoothie today to get her favorite drink, watermelon mojio, after she left to take the kids to school she drank some and almost choked on a piece of plastic, after looming into the drink sh saw wrappers blended into it, she called right away and talked to a manager. He said that he didn't see any pieces in the mojio mix and we would have to bring the drink in, they gave me a refund but it's not about the money, my kids could of been drinking it and got something stuck in their throats. I have nothing against teenagers working trying to earn a living but the quality control needs to be a #1 priority which it doesn't seem like it is here. Definitely a 1 star establishment! read more

Tropical Smoothie Cafe - Smoothie with wrappers and plastic blended into ot - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

Every time I come to this location they get my order wrong. I stopped coming to this location but decided to come again because I was close by and they got it wrong again. I didn't realize until I had drove all the way home then had to drive all the way back to get a new one. It is frustrating that the employees have no regard for allergies or what is on the ticket. read more

I've been coming here for about 5 years now I've seen everything get progressively worse from staff, prices and quality. Just stopped by again today and not only are the prices insanely inflated ($20 for 2 drinks) but they got worse with soliciting tips... now they straight up ask you if you want to tip and make you feel uncomfortable for not tipping them to do their job. Couldn't even enjoy my smoothie without thinking they did something to it cause that's just the teenager mentality now days and this location is full of them. Give it a few more years before corporate steps in. read more

Came back to this location quite a few times after my previous review, as you can see from my check ins and they've stepped it up just a TAD bit, or maybe because I've come earlier in the morning, but unfortunately today, I experienced ANOTHER long wait time and even given the wrong order! Upon pulling up to the drive thru, there was a truck ahead of me with a customer ordering and 2 more cars ahead waiting on their order. It took 5 minutes to pull up and order, not because the guy ahead of me took long, but because he couldn't move up far enough because the other customers were still waiting. 20 minutes later, I pull up to the window to pay and I'm handed a bag, with one of two orders and drink and was told that my other order is coming right up. Another 5 minutes pass and the lady asks if she already handed me a sandwich and I said yes. Turns out that I was handed the wrong one and she gave me a different bag with the correct order as I gave her back the other! Great Covid procedure! Granted, all I did was place the bag on the passenger seat and I'm not sick or anything, but still. I feel bad for the person who the order actually belongs to. What if it was given over to a sick person,other than me, and then given to the correct customer? Also, knowing that there's a long line, an associate takes a break in front of the store by the entrance! What kind of service and management do you guys practice here?! NONE! So yeah! Thanks for replying to my previous review, but obviously nothing has changed since! Management should definitely not allow break time when it's obviously busy or at least make sure the shift is covered while there's a bunch of customers waiting in line, before allowing one to take a break. From pulling up to the drive thru @11:15am, ordering @11:20am,then FINALLY leaving with the correct order @11:45am) 30 minutes! SMH! read more

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Best location I've been to! Fast and fresh! The chicken wrap was delicious, fresh, and warm! read more

Tropical Smoothie Cafe - Baja chicken wrap - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

The teenage boy verbally asked my mom who ordered a smoothie and was visiting on vacation if she wanted to tip him 15% or 20% and she said no thank you and then he was very rude to her practically threw the smoothie at her and then he got the other order for the wrap wrong and then he said my mistake and then he basically threw that at her too and I usually don't write reviews, but my mom is on vacation and it was very rude because she didn't tip him 20% for doing his job in a drive thru read more

Tropical Smoothie Cafe has delicious healthy shakes. Lots to choose from... I order the Chia Banana Boost Shake w/PeanutButter And the AVOCADO GRILLED CHEESE read more

They have my favorite drink which I love but the drive thru is WAY TOO SLOW!!! Its always packed and takes way too long to get your order! read more

Rude service and constantly forgets items in bags. NEVER go here!!! You WILL be disappointed!!

Smoothies are great and staff is helpful. Only gripe is Americas tipping culture when staff asks about tips when going through even the drive through. read more

Terrible service. It's a bunch of teenagers running this location. The supervisor is worthless and should be fired. Their stupid app got revamped. If you have an existing account in the older version of the app, those points and rewards won't transfer to the new app. You have to set up an account again. Supervisor told me he just worked there and it's not his problem. Since it's not his problem, how about the owner or district manager promote the supervisor to customer. Smoothies are NEVER made properly. If the staff needs to be trained, then let the district or regional manager train the staff. People work too hard for their money to be treated this way. I do NOT recommend this or any Tropical Smoothie in the area. Purchased three smoothies today and the dumb ass that made the smoothies made them wrong. I want a refund. The kids working ran to the back after my order because they knew they messed up. How about the owner contact me with some real contact information and not tropical Smoothie dot Com forward slash contact. That leads to nowhere. I've called corporate and only get voice-mail or no answer. So who do we contact when your staff messes up and the supervisor doesn't care enough to give a correct and appropriate answer. I wish I could give you an infinite amount of negative stars. Purchase here at your own risk. I do NOT recommend ANY Tropical Smoothie location in this area or anywhere in the United States. I've tried several throughout the country and it's all the same--bad service because they expect teenagers to do an adult job. read more

Smoothies and food are great. Asking for tips, I disagree with in the drive through. I paid with cash and didn't even get my change back yet before they were asking about a tip. They have been asking for tips for about a year now. Also, the ladies are wearing fake nails. I'm pretty sure that is against health code. ( at least it was when I worked in food service ) read more

My family used the drive through for our order. We each ordered the banana smoothie with the option of PB or strawberry. My SO got the PB, his daughter ordered the strawberry, and I ordered strawberry but added PB and spinach powder. Each of our smoothies tasted like a diluted slushie. All three majorly lacked flavor, which is especially crazy for the ones w/PB. My SO disliked his so much, he had them remake it. I should have done the same bc his 2nd one had a stronger PB flavor than before....still very watered done. We also ordered the southwest chicken wrap and and egg wrap. Those were good and the only reason for the 2nd star. We've been here in the past, however they seem to fall short each time we visit. read more

Definitely not worth it. Tropical Smoothie is ridiculous when it comes to the prices now. Would make sense if the smoothie was at least worth the price but it's not. The wait is long and the service is horrible. I've been here several times but I'm sure this one will be the last. Ordered a few smoothies, including a watermelon mojito, which came with an edible straw. It's quite interesting but I could care less for it. The smoothie was extremely icy, no flavor. Aside from that, WHAT IS THIS?! Stringy, gunky, slimy film. I can't make it up. I'm not sure if it's coming from the smoothie or the edible straw??? Completely broke my appetite. Next time I will pass, thanks. read more

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Waited an extremely long time in drive thru probably 25 30 min at least, once in line no way out stuck or I would have left... then to top it off -- Paid $11.20 for one ( nothing extra) smoothie ‼ $10.20 (overcharged) for the $7.00 smoothie $3.00 for a tip I DID NOT CONSENT TO $1.50 cash for a tip because I didn't know he gave himself one ! Total of $11.70 for one smoothie ---inflation ? OR Stealing ? Called manager and May as well have called my 2 month old niece , won't ever go back !!! read more

Waaay too much buffalo sauce on the wrap today, like soaked through the tortilla and dripping out, was quite a mess and not good, like I would imagine it tastes to drink straight buffalo sauce. Almost always too much or not enough pesto on the flatbread, skimping on meats, and overall just wildly inconsistent and generally bad food assembly quality - clear lack of applied common sense or gaf in this regard at this location. After a while, I try again and/or forget how bad it is, go back, and it's the same bs. It's disappointing because i know the potential when it's done right. Please get it together. Also, staff should NOT be asking "10 or 15% tip?" at the drive thru window. Either hand me a card reader so i can do it, or let me add it to the receipt, but don't outright ask "10 or 15% tip?" wth is that? First of all, the 15% range is for servers at restaurants after they've taken orders, refilled drinks, pre-bused dishes, etc., not for drive thru. I will give $1 per meal or more at many places, but don't make it awkward by making me tip verbally BEFORE you make my food. gthoh, and don't make ask for my receipt EVERY TIME. Give me my receipt by default when you give my card back like every other drive thru in the world. JUST APPLY SOME COMMON SENSE PLEASE read more

Love the smoothies! Customer service was polite & drive thru time wasn't too long at all. Place must have made some changes since past reviews. Inside seating is clean with bright colors. I definitely recommend the wraps or smoothies. Hope everyone has a pleasant experience! read more

Tropical Smoothie Cafe - Salad - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

It's the nearest Trop around my neighborhood, so I always end up going there for my trop cravings and my Thai Chicken Salad. Never have they gotten my TCS right WITHOUT me or my kids going back for them to get their act together! Even though they replace the wrong order, it's the principle of doing their job right! A lot of times the smoothie is watered down too. So sad and disappointing! read more

Tropical Smoothie Cafe - Thai Chicken Salad - Before and After (replacing the incomplete bowl) - notice the difference including the dressing. - Juice Bars & Smoothies Near Me - Las Vegas, Nevada

The young man they had working the drive through 10/04/24 at 12pm was EXTREMELY rude. And when I called back to ask what his name was they gave me attitude on the phone saying there wasn't anything they could do about it and laughed. Said his name was Mark which I don't believe. He had forgotten to hand us a smoothie so when I told him we were missing something he said "what is it" very rudely. This location needs to more respectful workers. I spend $100 of dollars there every month and will no longer go to this location. read more

the people who work here are so nice but somehow i will wait for almost 45 minutes in the drive thru for a smoothie which is kind of crazy.

They don't reach you when walking in or going to the drive-through and their manners are not fully there. My Drink was really watery and was given the wrong food items. read more

The smoothie was very good and the Acai bowl was delicious good so 10/10 recommend for like a snack or for any time you want