*Had a vehicle breakdown on a Sunday evening outside of Yuma…read more * For one thing they are one of the few places open in the evening in Yuma... plus they were gracious to agree to check the car and repair even though it was close to closing time because they understood the situation of being a traveler thru. *Unfortunately, there was no easy fix... but they were on it first thing the next morning and was able to provide a thorough diagnostic assessment. *While the verdict was not music to the ears, they were upfront, did research for options and were honest in 'prognosis' *Estimated cost for services was not cheap and were standard to what you were going to find anywhere else (ie labor book time)... BUT: *The rating for this place is not due to price though they were great about finding alternatives and cost saving options. The rating is due to the incredible customer service and honesty/ integrity of their staff(we worked with Juan). *We appreciated the time he took to check alternatives and costs, the mechanic's honesty to not try to sell us on repairs that were not needed and the zero pressure to make a decision immediately. * I would highly recommend this shop in this location... and I hope this place keepstheir high standards of customer service and integrity as the staff here demonstrated with our first encounter with them.

Recently went there for a timing belt issue. Originally I thought they only did tires but I'm glad…read moreI took a chance and hit them up! Good customer service, etc al. They even started a Hot Wheels collection again (since my last review 6 years ago)!

Not a car guy, I was able to purchase what I needed without bias. They also checked my car…read moreelectronically for free. Kudos to Lezley for the great customer service.

Clean place, helpful staff…read more So far so good. The staff seems to be really helpful. They're able to get you what you need in a prompt manner. They seem to really want to help you when you walk in unlike a lot of the other auto parts shops in town. I've made several purchases here and I've been happy with all of them .

Could not get a simple answer from two employees about the huge windshield wippers discount sign in…read morethe front north facing window. Left the store and got a helpful strait answer at Ayto Zone. The employees at Auto Zone are well trained about products and customer service. Thank you, Auto Zone

If you google WORLD CLASS CUSTOMER SERVICE you will undoubtedly see multiple images of CARLOS…read moreMARTINEZ! My wife & I drove from Tucson to Yuma to buy a motorcycle trailer. Immediately we noticed "Sum Ting Wong and Wi Tu Lo" when connecting the trailer to my truck's tow hitch. It was obvious we needed a drawbar with an alternate drop. I asked Carolos Martinez if he could assist and his performance was legendary. He first walked outside with us and sized up the trailer. THEN HE FITTED the suggested drawbar to insure the appropriate fit ALL WITH A SMILE! What really blew us away, was Carlos didn't simply stop at making a product recommendation. He took the lead to help me disconnect the safety chains, and removed the old drawbar himself. Then after installing the new drawbar he took his time, stepping back to view if the trailer sat at the proper attitude. THIS GENTLEMAN WENT ABOVE AND BEYOND! Wow, how do you find customer service like that these days? THANK YOU CARLOS and thank you AutoZone Yuma on S Fourth Avenue for employing such amazing people.

These guy is very picky with what you can get, I don't think the service is very good, they need to…read morefire who ever is on customer service, I asked for an engine part and they said they don't wanna ruin the car... I'm pretty sure the car is trashed already, cherry on top; hanged up on me. If the owner of this business reads this you gotta understand you ain't getting many customers cuz of this guy

Every time I've been there the guys at the counter will give you attitude and always drama even…read morefrom the owner (brings his home problems to work )for being a junk yard they are pricey , you will have better luck buying from their competition a couple blocks down the street

Paul was so helpful when I came to the store looking for a specific flywheel bolt .Customer…read moreservice 10/10 friendly , knowledgeable,respectful and patient .

awesome place they are all very helpful n kind. love em will not go any where else to get my…read moreparts!!!!!

warranty work. Chapman Service has always been great. Frank, my service advisor, is always amazing…read moreand has outstanding customer service! Bravo Chapman! JT

Carlos at service department nothing but great helpful,informative,taking initiative since day one.read more

I left Autozone cause they don't have a cashier available so I waited 10minutes. So I left the…read moreproducts in the line of three I was in. Found this place and to my surprise nobody was in there. I think this is a super secret location. Nobody know about. Especially right now that our town is full of visitors.

I was in a pickle and needed a rental car in Yuma, AZ. I was referred to Toyota and was surprised…read moreto learn that Toyota rented vehicles. Kara in the rental department came to the rescue! I rented a brand-new Toyota Highlander, and the entire experience was excellent. Kara was incredibly helpful, friendly, and easy to work with. She made the rental process quick and hassle-free, which was exactly what I needed. The Highlander was clean, comfortable, and a great vehicle to have while I was in Yuma. Kara went above and beyond to make sure everything went smoothly, and I really appreciated her excellent customer service. I would highly recommend renting a Toyota from Kara and her team. If I ever need a rental car in Yuma again, she will definitely be my first call! Thank you, Kara, for making a stressful situation so much easier!

Service dept scams at their finest. Took my car in for a recall and system update as my remote…read moreconnect - a paid service - was not working on my 2020 RAV4. The lady took my phone and tried to figure out if there was anything wrong with my phone as to why the remote connect was not working. I told her it needed a system update on my car - that's exactly what the customer service with remote connect told me. Later I get a call saying they think they know why it's not working and they need to do a 1hr diagnostic. To which I agreed thinking it was something other than the update that I originally asked for. When they call me to let me know it's done, I go in to get my car and they tell me it's a $200 bill. For what? The lady comes out and says it's for the labor for diagnostic. But then she said that it needed a system update and it cleared everything that was wrong. Well didn't I come in specifically for an update? Like what the hell are you talking about? So they made me pay for one hour of "labor" for them to essentially do what I told them needed to be done. A one hour diagnosis was completely unnecessary. 1) She didn't tell me there was going to be a charge and 2) why wouldn't you do the update first because that's what I went in for? And then if it didn't work run the diagnostic. Scammers.

Very please to do business with this dealership. Jose in parts is AMAZING !!! He stayed in…read morecontact with me , updating every step. I cannot say enough about the support I received.

I went to the Dealer to get my oil changed on my truck. I usually do it myself. But this time i was…read morethinking.. Maybe with the oil change they can look over the engine and its vitals right? so i did just that. Upon arriving i met with a service guy named Hector. Real personable guy. He asked me what i needed. I simply wanted my oil changed. Well he assured me they could handle that. So i waited in thier new cozy building they just built and before i knew it(after a couple commercials on tv) My truck was ready and washed! I wasnt expecting that . he complimented me on keeping up with my truck maintenance. ha ha ha I knew it. I love my truck. But all in all. I had a great time there with Hector and he made me feel good. Ill definately take it back when i need my next oil change..

What a wonderful experience!…read more My tires were running low on pressure and the gentleman that helped me, his name was Martin and he was very thorough and checked all tires, including the spare tire! Amazing service and it didn't take that long! Also the service to check tires and air them is free! He was very professional too! Recommend highly!

Been here several times and every time Nelson never seems to have a bad day. He's always kind and…read morepolite. Same with everyone at that shop, it could be 120 degrees out and the guys in the shop are solid workers. Thanks everyone there!