Ok placed a note on this page 8 months ago. Pep boys asked me to reach out to them again and I did…read more No resolution no response about stripping my oil pan fixing it. Left oil on my driveway after not telling me they stripped it. Had my car for 3 weeks after they stripped it. Talked to store manager, tried to get a response from district manager, regional manager. Called corporate. They were kind enough to rent me a car that they were to pay for and never did. Yes I will and did reach out to you and your bosses. Still dirtbags.thanks Juan store manager. Worthless

My car had been without AC for 6 months. I came to these guys for help! I am a full time college…read morestudent/business owner and recently received a scholarship that I could use for car repairs. So I decided to use it to get my car AC ready for summer. They quoted me $460 at first. Then I told them that was too much I didn't have that much and please only the bare necessities to get it running. They were trying to sell me parts I didn't need. Then it turned out the total was $327. Ok affordable. I told Christian at the front, get it summer ready. Agreed to let them do the services and then test it, and fill it with coolant for the AC. I received the notification it was ready for pickup. Went and paid the total and left. I live in the foothills. My car never once cooled down. I got home @6:15, called pep boys, no answer. Waited until 8am called again, no answer. Called again @8:15am no answer. Sent my husband down there to get it looked at. They wanted to charge us another $460 on top of what we already spent! Couldn't explain why we needed the parts. Jose could only say that our factory installed compressor was not installed correctly....? What?? These guys became combative and threatened to call police on my husband. Told us to go elsewhere. When I called Jose to find out where we were he was combative with me, treated me like I was stupid and spoke over me every time I started speaking. Totally unprofessional and rude. I have never been treated so poorly from another person in that situation. Like I said, I came to them for help and was pretty desperate to get this fixed. Now I am back where I started and used my scholarship money. It's getting really hot in Yuma right now. Shame on them, I am so disappointed. I will tell everyone not to go there. Side note-the hallway to the bathrooms were disgusting. The women's bathroom had the toilet seat up and there was urine and feces all over the toilet. It looked like it had been a while since it had a proper cleaning. I should've left when I saw the bathroom. Red flag. Women BEWARE!

Not a car guy, I was able to purchase what I needed without bias. They also checked my car…read moreelectronically for free. Kudos to Lezley for the great customer service.

Clean place, helpful staff…read more So far so good. The staff seems to be really helpful. They're able to get you what you need in a prompt manner. They seem to really want to help you when you walk in unlike a lot of the other auto parts shops in town. I've made several purchases here and I've been happy with all of them .

Could not get a simple answer from two employees about the huge windshield wippers discount sign in…read morethe front north facing window. Left the store and got a helpful strait answer at Ayto Zone. The employees at Auto Zone are well trained about products and customer service. Thank you, Auto Zone

If you google WORLD CLASS CUSTOMER SERVICE you will undoubtedly see multiple images of CARLOS…read moreMARTINEZ! My wife & I drove from Tucson to Yuma to buy a motorcycle trailer. Immediately we noticed "Sum Ting Wong and Wi Tu Lo" when connecting the trailer to my truck's tow hitch. It was obvious we needed a drawbar with an alternate drop. I asked Carolos Martinez if he could assist and his performance was legendary. He first walked outside with us and sized up the trailer. THEN HE FITTED the suggested drawbar to insure the appropriate fit ALL WITH A SMILE! What really blew us away, was Carlos didn't simply stop at making a product recommendation. He took the lead to help me disconnect the safety chains, and removed the old drawbar himself. Then after installing the new drawbar he took his time, stepping back to view if the trailer sat at the proper attitude. THIS GENTLEMAN WENT ABOVE AND BEYOND! Wow, how do you find customer service like that these days? THANK YOU CARLOS and thank you AutoZone Yuma on S Fourth Avenue for employing such amazing people.

These guy is very picky with what you can get, I don't think the service is very good, they need to…read morefire who ever is on customer service, I asked for an engine part and they said they don't wanna ruin the car... I'm pretty sure the car is trashed already, cherry on top; hanged up on me. If the owner of this business reads this you gotta understand you ain't getting many customers cuz of this guy

Every time I've been there the guys at the counter will give you attitude and always drama even…read morefrom the owner (brings his home problems to work )for being a junk yard they are pricey , you will have better luck buying from their competition a couple blocks down the street

Paul was so helpful when I came to the store looking for a specific flywheel bolt .Customer…read moreservice 10/10 friendly , knowledgeable,respectful and patient .

awesome place they are all very helpful n kind. love em will not go any where else to get my…read moreparts!!!!!

Juanito was the best! Helped me get the car I needed and wanted. Thank you so much for the…read moreassistance!

I'm from El Centro CA, I came to Yuma because my local dealer didn't want to help. I had a check…read moreengine light on my car, a 2025 Traverse. (Luckily it was just a seal on the radiator cap) Thankyou to my Service Advisor Carlos Ibarra. I felt like the customer service at Chapman Chevrolet was on point, they kept me updated even offered me a rental if I couldn't wait any longer the technician worked through his break to work on my car. They definitely gained me as a customer.

I left Autozone cause they don't have a cashier available so I waited 10minutes. So I left the…read moreproducts in the line of three I was in. Found this place and to my surprise nobody was in there. I think this is a super secret location. Nobody know about. Especially right now that our town is full of visitors.

Service dept scams at their finest. Took my car in for a recall and system update as my remote…read moreconnect - a paid service - was not working on my 2020 RAV4. The lady took my phone and tried to figure out if there was anything wrong with my phone as to why the remote connect was not working. I told her it needed a system update on my car - that's exactly what the customer service with remote connect told me. Later I get a call saying they think they know why it's not working and they need to do a 1hr diagnostic. To which I agreed thinking it was something other than the update that I originally asked for. When they call me to let me know it's done, I go in to get my car and they tell me it's a $200 bill. For what? The lady comes out and says it's for the labor for diagnostic. But then she said that it needed a system update and it cleared everything that was wrong. Well didn't I come in specifically for an update? Like what the hell are you talking about? So they made me pay for one hour of "labor" for them to essentially do what I told them needed to be done. A one hour diagnosis was completely unnecessary. 1) She didn't tell me there was going to be a charge and 2) why wouldn't you do the update first because that's what I went in for? And then if it didn't work run the diagnostic. Scammers.

I cannot say enough amazing things about Kara Vervair, Vehicle Rental Specialist at Alexander…read moreToyota Yuma. I was completely stranded in Yuma after my engine blew in Quartzsite, AZ. I had my pitbull with me, and no one would rent me a car--or even let me inside--because of my dog. I had to tow my own car using a U-Haul just to make it to Yuma, and Hyundai (right next door) couldn't help either due to distance policies. Kara was the only person who stepped up. She worked with Hyundai while they called around trying to help me, and when nothing else worked, Kara went above and beyond anything I've ever experienced in customer service. I didn't even know how I was going to return the U-Haul and get back before she got off work--so Kara stayed late, came and picked me and my dog up herself from the U-Haul location. My phone was dying, it was getting dark, and I was terrified. She made sure I wasn't alone. She got me into a 2025 minivan (the only thing available) just to make sure I was safe and able to get home. She walked me through roadside assistance, checked on my safety, and genuinely cared that I made it back to Tucson okay. I cried. I hugged her. And I will never forget her kindness. Kara is a truly beautiful, compassionate human being. She treated me like a person--not a problem. She is an angel, and I don't say that lightly. I honestly don't know what I would have done without her that day. Thank you so much, Kara, for everything you did--for the things I can put into words and the things I can't. You are unforgettable and absolutely amazing.

Very please to do business with this dealership. Jose in parts is AMAZING !!! He stayed in…read morecontact with me , updating every step. I cannot say enough about the support I received.

I went to the Dealer to get my oil changed on my truck. I usually do it myself. But this time i was…read morethinking.. Maybe with the oil change they can look over the engine and its vitals right? so i did just that. Upon arriving i met with a service guy named Hector. Real personable guy. He asked me what i needed. I simply wanted my oil changed. Well he assured me they could handle that. So i waited in thier new cozy building they just built and before i knew it(after a couple commercials on tv) My truck was ready and washed! I wasnt expecting that . he complimented me on keeping up with my truck maintenance. ha ha ha I knew it. I love my truck. But all in all. I had a great time there with Hector and he made me feel good. Ill definately take it back when i need my next oil change..

Went into the store, salesmen was attentive, spoke really fast. I had asked about nitrogen in the…read moretires, he read off the statement and how it was better, eh, a little scared from there. So I went with the deal, turns out I had to pay an extra 20$ for the nitrogen, which he never said was an extra charge. So now I'm a little upset, but whatever. He did say he'd take off the charge. So I get my tires and head home. Once home, I realize that I'm missing 80$ from my console. I contact the manager and he says he spoke to the 2 guys that helped me out, and of course they say they didn't take it. So now im sol...going to contact corporate tomorrow. Will update review. UPDATE...SITUATION RESOLVED. CORPORATE HANDLED IT WELL, AND IN A TIMELY MANNER. not going 5 star only because of nitrogin fill costing extra money. As stated before, representative did offer to refund charge, but I think that's something that should be told up front. GOOD JOB CORPORATE.

Worse place ever. Will change prices from what they tell you to what the it will be when you come…read morein. Manager is horrible. Stay away. Go somewhere honest and reliable