Our dogs have been patients here for over 6 years. Never late or missed appointment. Today somehow there was a mixup in the appointment time. They said 3:30, I had 4:00 in my phone. They called at 3:37 as I was departing for the 8 minute drive down there. She then put me on hold for TWELVE minutes while she checked what could be done. I literally could have been there in the time I waited on hold. She came back & said "sorry, you were 10 minutes late so it will be $88.25 PER PET late fee. Not a kind way to treat loyal customers who have never been late. read more

Ive been very satisfied with my experience with this vet office. I am a Mid 20's single girl that adopted a cat probably a little sooner than she should have. The vet care here ensures my cat is always established and healthy. They offer reasonable prices and short waits. They were very transparent with me on what costs are what my cat needs and I felt that they didn't try to sell me anything I didn't need. They are very close to my house which works since my cat hates being in the car. My cat recently had some dental work done and she took a while to wake up from the surgery. It was clear everyone was so worried and cared for my cat. When she came for her follow up, They all know her by her name now and are very personable. They offer deals sometimes for shots or new pet exams. read more

On a hunt to find a same day appointment. Very frustrating as all the vets would only take existing patients, or they couldn't get me in until weeks later. I called, and they could get me in the next day. So I went ahead and gave my information over the phone. Based on the reviews, this would be our back up vet. Unfortunately, I needed to get her in asap. I ended up cancelling the appt. as I decided to go to the emergency vet and wait almost close to 3 1/2 hours... in the car.. due to her "kennel cough"... Definitely, will call them back if needed. Happy they didn't discriminate because we weren't existing customers. read more

It's taken me several years to find what I consider the perfect Vet for me and my girls...Jassy and Willow... DR Rachel Kuester her office manager Shelby and her staff... always return my calls... help me with my insurance claims....they are loving and gentle with my girls... all procedures and test results are explained to me so that I understand stand them...I never feel "RUSHED"...either in person or on the phone ... thank you for great customer service and wonderful people skills ... I'm a lifer read more

Let's start by saying the vet that looked after our dog was fabulous. I believe she is a new associate? Would recommend her to anyone 100%. Now let's talk about the front office staff. She needs some serious training on customer service. She was unfriendly and rude from the beginning to the end. She always makes us feel uncomfortable and not welcome. It all came down to her 86ing us from the establishment. We are two of the nicest most friendly people in Reno with an adorable dog. Our friends couldn't believe that we got 86d from our Vet. I will also add that we are both in the hospitality industry. I love my career and I come to work with a smile everyday no matter what. Like I said do not let this be a reflection on the vet. We appreciated her 100%. *We are still waiting for a copy of our dogs file which they said would have to be emailed ! read more

My dog was recently diagnosed with diabetes, I am so glad I found Dr. Kuester at Truckee Meadows! The diagnosis was scary, and I had no less than 50 questions for my first visit. She patiently answered every single one, and never made me feel rushed or like she had other things to do. Right after his diagnosis, she also proactively monitored his blood sugar and would call me every other day to let me know what she was seeing, the good and the bad. While Buddy and I were still getting used to our new routine, I felt confident knowing we had a safety net and the doctor was closely monitoring him. In the past, I've had competent vets, terrible vets, and good vets with a bad bedside manner. Dr. Kuester is an absolute gem, and her amazing level of care and customer service did not go unnoticed. read more

I took my pup for his annual checkup and shots. He had a bump on his lower lip that grew to 3 bumps in a year. I was really bothered by this, but let it go with my move to Reno... We had a appointment with Dr.Timothy Grinsell and he agreed that the lumps should be removed and sent to pathology straight away. We booked his surgery for the next week. We were told not to feed or give him water after midnight the night before. We took him in at 8:30 and were told to call at 3 to check on him. We were told to pick him up @ 3:45 and we were there. Dr.Grinsell is amazing! Sawyer came through the procedure like a champ and was happy to see us. He had a couple of dissolving stitches in his lower lip. It was a pretty big chunk he had to remove since the lump grew and multiplied so quickly in a year. There was no way to bandage it because of the location. Sawyer is doing fine now and we will stay this place for years to come; I like that they have 2 Vets working at this location. It helps if one is away or sick. read more

I made an appointment for my pup who had an open wound fracture. Back in April. The morning of the appointment, they called me to cancel. I've made multiple phone calls and spoken with people as well as leaving voice-mail. My refund has STILL not been issued. It's not that hard. You canceled it. Not me. 5​ read more

Update to Response: Very unprofessional of you to share our personal information online. We went here since our vet retired and referred clients to this office. We waited in the parking lot with our two dogs for about 30 minutes, with no communication, when we decided to take our business elsewhere. read more

My experience was so poor. I set an appointment and they asked for full payment upfront (red flag!!). The day of the appointment the brand new puppy had a hard time with the drive so I had to stop twice to calm him down. Add to that the Friday afternoon traffic and we were running 10min late. I talked to front office and they told me, never mind, don't come at all, and btw no refund because you didn't cancel 24 hours in advance (I told them I was on my way). There is nothing in their confirmation emails or txts about a late arrival policy. So we drove right back and I had to put the puppy through that drive for nothing. He cried so hard he got hoarse and had almost no voice left by the time we got back. Their loss. Waiting 10min vs. a customer for at least 7-8yrs, hmmmm, smart business decision. I've taken kids to the pediatrician for more than a decade without such ridiculous policies. Life happens, especially when little ones are involved. read more

I have been to a lot of vets and this office is the most kind and caring of them all. From start to finish they got my little Jacob Black in same day as a new patient emergency. They were not only efficient but gave me the information I needed. They were empathetic and I can't say enough about how they made a miserable situation just a little bit more bearable, I want to thank the entire team for your care and consideration! read more

Dr. Sara and Dr. Grinsell cared for all of our many dogs over 25 years. They were no nonsense old fashioned vets, they kept their rates affordable and were open every day Monday to Saturday. Their staff were always pleasant and efficient. We moved away from Reno for brief periods but always came back to this practice. We were not surprised when they took a well deserved retirement and sold their practice to a new vet. We stayed with the practice but the old staff that knew us and our dogs were replaced, the practice was no longer accessible on Wednesdays (surgeries only) and closed on Saturdays and our costs for care went up significantly. Communication was difficult. We have a chronically ill dog who does very well most of the time but can get very sick very fast. The staff seemed annoyed when we would call about another health issue. Once I called to report a course of antibiotics had not improved a problem and that the vet had suggested we should move to a diagnostic scope procedure next. Instead of scheduling the procedure, we were told to buy more antibiotics delaying the needed scope by another few weeks. The vet referred us to a specialist in Roseville (California). The trips back and forth to Roseville were hard on our dog so I mentioned he would be staying temporarily with someone there until the appointments in Roseville were done. A short while later he needed an online medication refill. After waiting a few weeks with no response from the vet about the refill I called to find out what was the hold up. The response was that we had moved away (news to me!) and would not be getting any further refills. By this time his medication was critically low and missing even a day could be fatal. After I pointed this out to them they grudgingly called in a month's supply of medication while I scrambled to find a new vet. I asked why they hadn't contacted me right away when they got the refill request, the response was, in my opinion, curt and unprofessional. I would no longer recommend this practice. read more

You can tell everyone here loves animals, and all the animals love them! I took my rescue here last month, and it was the first time in the 5 years I've had my boy that I saw a vet give him what I would consider a thorough examination. Dr Sara even spent 5-10 minutes just gaining his trust and feeding him cookies before even examining him. They quoted me half the cost of what I was quoted at another vet to remove some bumps my old guy has grown. I picked him up from surgery today for removal of said bumps, and even after surgery he's wagging his tail while still in the building and walking up to the vet and assistants for a pet - you can tell he likes coming here and as a pet owner that's a big deal! I feel extremely confident in the care my pets are receiving here, and being pleasantly surprised when handed the bill is a big plus for me!! read more

My dog was a patient of Dr. Grinsell for several years and we had a wonderful experience under his care. Since this office has switched practices however, scheduling even simple appointments is very difficult and prices have increased several times without explanation or advanced warning. In addition, Dr. Kuester is dismissive of owner concerns and does not spend adequate time with each patient, resulting in misdiagnosis. These issues also seem to be reflected in low staff morale as there is constant churn in the "front office." I do not recommend this practice anymore. read more

Dr Sara had done the ear crop of both my dogs and although he did a great, more than excellent job really, everything had to be done his way. He would only cut a certain length and his bedside manners were pretty bad. But since then I've also been in the vet field, and I see this kind of behavior a lot. If you're not happy in the field, leave. Your business thrives on and requires happy clients and healthy patients. But the rest of the staff was great and kind every time I went, just Dr Sara's bedside manners need improvement. But his skills and technique were great. Hence the 4/5 and not 5/5. They no longer provide this service just fyi. Still had a great experience, I know great suture technique when I see it. No dehiscence, no infection, no complication, he also removed her dew claws while she was under which I appreciated. After taking her home her ear look like it had healed over 2 weeks already. Sad they don't do it anymore. read more

Truckee Meadows Veterinary Hospital - 11 years later and my dogs ears turned out great. - Veterinarians Near Me - Reno, Nevada

We have taken all of our furry friends to see Dr. Sara at Truckee Meadows Veterinary Hospital. Through the good times and the final farewells we have known only kindness and compassion from him and the staff. The waiting room is spotless. We have been on both the cat and dog side. The examining rooms are also immaculate. No dog or cat is ever really happy to see their doctor. (just like kids you know) so they need to get to know them. Dr.Sara has a way with the animals in his care and just like a child gets a lolly pop after the exam so does your dog get a cookie. That made a big hit with Beauty, who we just recently adopted from the SPCA. We brought her in just to be sure all was well with her and are happy to say she checked out 100%. I appreciate the fact that they will notify us when any of her shots need to be updated. I also appreciated some advise on what to feed her, keeping her weight ideal and his comments about her. Beauty is part Basset and part Pit Bull as near as we can figure. "Can't argue with those genes" Dr. Sara said. "That is one solid dog". read more

Truckee Meadows Veterinary Hospital - Beauty waiting to see Dr Sara. - Veterinarians Near Me - Reno, Nevada

I've acquired two dogs from the local shelters since we moved to Reno and this place has been amazing. The vet is always open and willing to answer all our questions and concerns. He's very down-to-earth and easy to talk to. He always provides helpful tips on how to train or what to do. They have two entrances, one of cats and the other for dogs. There's a nice sitting area to wait in while you wait for your appointment and a floor scale to weigh your dog. The check-in has always been a smooth process with the receptionist. And I never feel like I'm ever having to wait too long before we're called in. When the vet comes, he always brings an assistant to help manage the dogs while he's doing his checkup. You can tell by how he interacts with dogs that he's an animal person and truly cares about them. I recommend this place to all our animal friends! read more

I would never recommend anyone who loves their animals to take them here. It almost seems as if the staff on the phone could not care less about their patients. I have had a horrific experience with my own animal who has been a patient here and was turned down being seen while urgently sick of poisoning and in desperate need of treatment prescribed by animal poison control center. I will never bring any of my animals back here unfortunately. Very upsetting. read more

They're ok. Prices went through the roof since dr Sara left and waiting room was empty when I went in for my appt. Staff is nice however I wasn't happy that my dog was examined in the back without being able to watch her exam read more

Got my cat in pretty quick. The staff is very kind, and I liked that they weren't afraid to have a hold on her during her exam (I've seen some pretty timid vet techs), while still being gentle. I was really anxious, and concerned the bill would be high. It was way less expensive than I thought it'd be, and I feel a large part of that is because they didnt push any unnecessary services on me. With honesty like that, I will definitely return and recommend this office to everyone. read more

We have been taking our pets to Truckee Meadows. I have been traveling out to visit Family for many years, this is my second dog and my Parents 2nd dog. Last May, I extended my trip. At that time my dog had a bad ear infection. I requested my dogs teeth to be cleaned and while doing that could they please clean out the ear canals as dogs have very long canals that can only be clean will sedated. At that time I ask for a new up dated health certificate which was given to me. The doctors request to see my pet in 2 weeks it was a Monday afternoon appointment. I brought my dog in and the vet checked my dogs ears and they were healing well. I was leaving that coming Thursday Morning. I forgot to get another updated health certificate as the one I received 2 weeks ago only gave me a days grace period. As I was travel cross country I did not want to take any changes the airline would deny my pet access for on board travel. I called the vet the following Tuesday Morning to request another health certificate. I was told that the Vet had to see my dog again. I told the receptionist I was just there yesterday afternoon!!! I know for a fact as I have been traveling for the past 25years on airlines, that as long as the pets vaccines are current and the dog is in good health and has been seen by a Veterinarian with in the last 6 months, the vet can write up a health certificate to travel. Well I had to bring my dog back at a $90 fee. Needles to say I felt they were ripping me off!!! My dogs ears had not changed from Monday to Wednesday. Morning forward, My parent little dog had to be put to sleep from Septic shock. He was at the vet 3 weeks earlier with trouble breathing. Which is one of the signs for septic shock... in addition to bad breath and panting. The vet said it was probably the pollen in the air. Well it was not. He never looked at his teeth, in all the visits to clean scent glands etc. he never recommend it was time to clean his teeth. I thought that checking a dogs teeth on a routine visit is part of the exam. I had to point out when we brought the dog back that his breath is very bad and please look at his teeth. Well that was the cause! So needless to say the infection was to far gone and if the vet would have recommending or even checked my dog teeth this past year or 2 we would still have our dog. He was not constipated. It was an abscessed tooth that went UNCHECKED. Then, as he was injecting the shot to put him to sleep, his assist moved his hide legs which he as a bad leg that the vet was aware of, well the last thing our dog did what swing his head back to bite the assistance who moved his back legs causing him excruciating pain as he yelped and then his head went down and he was gone! His last moments on earth where not peaceful but one of pain. Go to another vet. The office also SMELLS LIKE SMOKE as one of the Veterinarians chain smokes in the office. Disgusting. read more

I searched the yellow pages an it seemed no one had a doctor who would care for a rabbit. When I called Truckee Meadows it was a instant yes. I had to wait they were booked out far. When did show for the appointment the Vet. she knew what breed he was, told me what had to be done. I came back after a few hours they called to state he was doing well an would be ready in short while to go home. He appears to happy, does his bathroom more ,eats more just seems himself again. This made my wife happy he was her first pet, you can say they are attached at the hip. They knew their job an the cost compared to others was really low. To me they are the BEST go to them an find out yourself. I highly recommend them, again they are the BEST. read more

I adopted a 8 week old puppy from the humane society who very quickly developed kennel cough. I called 9 vets in the area and no one was taking new appointments... not even urgent ones. I was so discouraged because I read online that in older dogs, kennel cough generally resolved on its own, but in puppies it can develop into pneumonia. Truckee Meadows Veterinary Hospital took me in urgently and they were able to see me that same day. I was so relieved. My puppy is doing great and I'm so thankful for them! read more

For 10 years, my family had a beloved black lab named Sox. We called him that because he was all black except he had white on his muzzle and his four paws, which made him look like he was wearing socks. As is prevalent in his breed, he developed hip displacia and began to have trouble walking. Then, Dr. Grinsell diagnosed him as having a cancerous tumor on his spleen. He advised there was no hope and offered several options. However as he was technically my youngest sons' dog, I allowed him the decision and he could not bear to have Sox put down. So, Dr. Grinsell helped in every way possible to make Sox' final months as comfortable as possible. A few months before Sox passed, I adopted a kitten from the Human Society, whom we named "Beckett". Just an orange tabby with unusual facial markings, Beckett took an instant liking to Sox. Sensing his illness, Beckett would spend hours at Sox' side licking his muzzle. They slept together and they walked together. Obviously, they had formed a deep friendship. When Sox finally moved on, you could see Beckett missed him terribly. A couple months later, Beckett appeared to be very ill and I brought him to TMVH where Dr. Grinsell said he would have to run tests to see what was wrong. The next day, he called with startling news: Beckett had been poisoned! And the prognosis wasn't good. Dr. Tim couldn't tell how the poisoning had happened - Beckett might have lapped up automobile anti-freeze, or he might have eaten a mouse that had eaten the poison. Whatever it was, the only hope was to flush out his system and administer medications in large doses. Two days later, he wasn't responding and even I couldn't get him to eat his favorite food - bottled beef gravy. We left the Hospital figuring Beckett had had it. I was in tears. The next day, Dr. Tim called me at work and I dreaded picking up the phone. "Hey, Howie!" he said "Beckett's doing great and he's eating well. If this continues you can take him home in two days!" Sure enough, we got Beckett back as good as new. Six months later he was poisoned again and he was back at Truckee Meadows Veterinary Hospital where the flushing process began once more. Again, against all odds, Beckett came home as good as new. That was more than a year ago and there's been no repeat, thank God. Every time I hold this very loving little guy, I remember that he wouldn't be here if it wasn't for Dr. Grinsell's skill. He will always have my gratitude AND our business. read more

I went here to get a second opinion for my cat who was diagnosed with having mammary tumors as I didn't get a good feeling from the first doctor I visited. I arrived early and had to wait the time but that's ok, I didn't have to wait past my appointment time. I was a little urked though that the receptionist asked if I wanted to get my kitty's shots since she potentially has life threatening cancer; I felt like she was just trying to make some extra bucks off of me! The doctor had an assistant with him and they handled my cat without even asking for my assistance. I didn't really like this because I felt she was more upset being handled by these strange people. The doctor examined my kitty very gently though and did a much more in depth analysis then the first doctor I went to. He also took the time to answer all of my questions and I didn't feel the least bit rushed while I was asking them. I wasn't impressed with the way they estimated costs. They gave me a range and wouldn't really stick to any certain price. My worry is that when someone tells me it's going to be around $800 is that after all is said and done and I go to get my kitty they are going to jack the price up which is something I really can't afford. I did feel like I could trust the doctor though and he seemed to care about my kitty. I initially scheduled the surgery there but then dropped the appointment because I got a solid referral from a close friend. read more

I have been using Truckee Meadows Vet. Hosp. for a number of years. My Sheltie has been well taken care of there. However, I was dog-sitting my son's giant Schnauzer for several days when she began to throw up 3 times last night. She could not keep anything down. Naturally, I thought of Dr. Grinsell and Dr. Sara who had treated my Sheltie so well. I arrived about 9:15 and asked to see a vet. The new, apparently poorly trained receptionist, asked if she had been in before. I explained that no, I was dog sitting and had the vaccination shots and papers from the Nev. Humane Soc. where my son rescued the dog. I said how upset and concerned I was and I needed to see a vet at once. She said, if the dog had never been in before I had to make an appointment! She did not say: We don't handle emergencies you can go some where else. She also did not say I'm sorry we cannot help you at this time. I blew my cork and said: Fine, I shall take the dog to my son's backyard and when he returns he can find his dog's poor, life-less body there. I then left and looked for a vet whose staff might be a little more sympathetic. read more

Took over 4 weeks to get an appointment for vaccinations since they insisted on performing an exam at the same time. They would not do all his vaccinations at the same time, so two appointments were needed. They confirmed with the wrong contact person, who told them, "I'll call back if I need to reschedule." I drove in from Fallon (65miles) for them to tell me my appointment was cancelled. The doctor refused to fit me in, which would then make the second appointment with a technician needing to be rescheduled. Very poor form on Dr. Kuesters part; her office made the confirmation/cancellation blunder and it cost me a 2.5hr round trip for nothing. This office has greatly changed since the change of ownership. I myself am a physician, I understand scheduling mishaps happen. My appointment would have taken 10 minutes, but apparently good customer service and accountability on their end doesn't matter. I called my vet in Fallon and they got me in in 3 days and will do all the vaccinations in 1 appointment. read more

We only see Dr. Sara. He is a wonderful doctor to our pets and has handled everything from vaccinations to a final farewell to our beloved first dog with compassion, gentleness, and kindness. I wouldn't say he's a people person, but he definitely is an animal person. We wouldn't go anywhere else. read more

Dr Tim Grinsell has treated our dogs for years. He is (by far) the best Vet we have ever had, for surgery, expert diagnoses, vaccinations and integrity. If he could treat people, he would be my Doc. For those of you old enough to remember, he reminds my wife and I of Dr Marcus Welby. Very reasonable rates, too. read more

We have been taking our dogs to Dr. Grinsell for over 40 years! He has kept our dogs healthy, and even saved the life of one that went into kidney failure. He has even seen us through the passing of some senior dogs. He and Dr. Sara have the dogs' welfare as their number one concern. Their office staff are very caring. We will continue taking our dogs to them until they retire! read more

I have been seeing Dr Sara for many years. I absolutely love how he cares for my animals. I trust him completely and put my utmost faith in his judgements and professional care. When it comes to the health and well being of my animals he is the only vet that I want to care for them. Gaylene H. read more

We have been taking our small dogs to Dr Tim Grinsell at the TM Vet Hospital ever since moving to Carson City in 2005. We have been extremely impressed with his extensive knowledge of veterinary medicine and his approach to both us and our pets. Definitely the best and most gentle Vet we have ever seen. He has been great with routine visits/shots, performed minor surgeries and correctly diagnosed some complex internal problems, with backup XRays to prove his diagnosis and guide his repairs. If Dr. Tim took care of people, I would have him as my personal physician, too. read more

I highly recommend Dr. Sara, caring, attentive, honest.

I have been taking my dogs and cats to Dr. Sara for years. He is gentle and very knowledgable and truely loves animals. He is relatively inexpensive for everything. Vaccinations are cheap and he attempts to keep his costs low when you take your pet in for more extensive care. He even cried with me when I had to put my dog down. I wouldn't go anywhere else! read more

I was referred by a family friend to Dr. Grinsell. I have two dogs that are 13 years old. I knew one would have to have surgery unfortunately I didn't think it would be cancer. Dr. G was compassionate and took time to explain everything to me (and I am an RN) but when it's your fur baby everything seems a blur. He and his staff were wonderful and handled everything with grace. I felt reassured when I called after hours and a tech was there to update me on my dog. I am blessed to say she is up and running around. My other dog just had her teeth done by him and it was a process but she came out smelling good and smiling! I wish I would have found him years ago! read more

I take my cat here for vaccines and they are cheap so I will continue to get her vaccined here. However ask for Dr. Sara and as per the recommendation of a friend of mine that used to work there: if you need more than just vaccines, such as surgery, go somewhere else. If all you need is vaccines though this is the place to go. read more

Dr. Grinsell has been caring for all our pets for a very long time. He's compassionate, kind, gentle, and has a sense of humor. He will do his best for your pet and will be there when you choose to go no further. Dr. Sara is great with pets too. I would recommend Truckee Meadows Vet to anyone. They're good people. read more

Dr. Sara is the only person we'll ever trust our pups with!

Dr.Sara is knowledgable and compassionate with our pets. Leslie (assistant/front desk) and the other girls have been nothing but helpful and friendly. We have had many pets, and the costs for each visit have been fair and at times unbelievably inexpensive. We have been pleased with the vet and staff at TMVet :) read more

We have been going to Dr. Sara for many, many years! We love the care and attention he gives all of our puppy dogs! He's the best! The receptionists are so wonderful too; always make you feel right at home and they love animals; every single person that works there; they show so much love and caring!!! If I could give more than 5 stars I would!!! Tammy F. read more