Despite many of my fellow Yelpers...I actually really like this place. It's gets me out of the norm, & I feel like I'm out of the city when I come here. I always get the grilled chicken salad with pecan-crusted goat cheese--bad on the waistline, but YUMMO!! read more

Tug's is a casual grill on Harbor Town. I have been for happy hour a few times. They have $3.50 wells, $2.50 beer, and $5 specialty drinks. They also have many appetizers for $4.95. I had a well whiskey and diet coke. It was the right combination. I have also had the snapple martini. It does take like snapple. They have Asian lettuce wraps, which are probably my favorite. They have chicken strips. Hummus and pita bread is another good tasting appetizer. The chicken quesadilla is also good and filled with toppings. They have a nice patio and I'm sure we'll visit another happy hour sometime soon. read more

Tugs is a fun atmosphere with plenty of options to eat. The specials are always great and the staff is friendly. If you are located in harbor town or just traveling this is a good spot for a quick meal or meet up with friends and drink beers. The view from the patio is great as well. read more

The service there was ok. I ordered a appetizer and entree there with a friend. We were waiting so long for the appetizers and when the food did come out the server bought out the appetizer and entree out at the same time. The fries were amazing, but the pasta was just ok. The chicken was a bit too salty. read more

Tug's has really gone downhill. I have eaten here for years and always question why I do. I now refuse to dine in due to the terrible service. To-go ordering is even worse. I ordered chicken tenders and fries tonight. When I picked up my order, it was completely wrong. After taking the correct order home I realized the fries were barely cooked. They were literally translucent. A few weeks ago, we ordered gumbo and went to pick it up 20 minutes later to be told they had no gumbo cooked. It took an additional 45 minutes for them to cook the gumbo. This place is pathetic. Save your time and eat literally anywhere else! read more

We called the restaurant to order a pizza. We weren't sure if a large was going to be large enough for two people so we ordered two mediums. We wanted to change our order to a large pizza but they hung up on us before we could change. We called back within 5 seconds of hanging up and i asked the friendly associate if we could change our order. He replied yes, and put us on hold for a minute. He came back and confirmed that yes we can so we changed our order, and he said we will see you soon. The order will be ready in about 30 minutes... as he was about to hung up I asked about the total of the bill, i hear in the background a woman saying just tell them it's going to be the same price and just tell them we already started making the pizzas. The poor guy reluctantly informed us that we would have to pay the same price regardless if we changed our order. He offered for me to speak with the manager (courtney) which we did. I informed her that we changed our order literally within 60 seconds of placing the order, and she tried giving an excuse about how they are very busy and didn't have the time to change any orders and they already "started making the pizza". I HIGHLY doubt they were able to start making an order less than A MINUTE after it's ordered... I told her we would just go ahead and cancel the order and reorder in that case because I am not paying 50 dollars for a pizza.. she then said okay I'll just cancel your order. I said okay I'd like to reorder what we intended on ordering. And she said wait i thought you wanted to cancel.. hold on.. then proceeded to put me on hold for minutes without even asking/notifying me.. well courtney.. thanks to your inability to be kind and accomodating to your customers, we will not be patronizing this establishment. read more

Good place for a business lunch if you are the downtown area - Save room for the apple pie read more

Tug's Casual Dining - Delicious - New American Near Me - Memphis, Tennessee

Spring salad with salmon...YUM!!! This salad is very flavorful and the salmon was delicious. I had a professional and attentive server. What more could I ask for...great service, great food = awesome! I'll be back! read more

I've been going here for about five years now and must say its customer service has definitely evolved. First several visits were met with unpleasant and moody waitstaff, though the bartenders and chef (Chef Kerry) were always very cordial and accommodating. While the food is basic american fare the gumbo is the best I've had, anywhere. I enjoy breakfast/brunch on the weekends and opt for the patio when weather permits. My favorite dish is the sausage and biscuits, with extra gravy. The pancakes come a close second and aren't the usual bland cakes I tend to get at other restaurants and then have to drench in butter and syrup just to get down my throat! Happy Hour favorites are fried pickles with house wines not too bad considering the price of $4/glass. I've occasionally had to ask for more champagne in my mimosa but have never been given grief about it. My only negative is that when ordering to-go food, by the time I get home (5 minutes away, in Harbor Town) fries, nachos and onion strings have lost their crunch. Maybe different to-go containers would help? If you're lucky enough to visit when Anibal is on a shift, I'd definitely request one of his tables (especially if you have young children.) He is one of the most patient, attentive and fun servers I've come across. read more

Very delicious food and strong margaritas. I stop by this place during the happy hour period. All I can say is I'm glad I did. Server was on point happy and very friendly, food service was on time no long wait, bartender served drinks well. I can't complain for price we paid per drink 5.50 and the buzz I received I was very happy...I will be back for sure... read more

Tug's Casual Dining - New American Near Me - Memphis, Tennessee

The atmosphere was nice. The server was very courteous and prompt. We had breakfast, and the pancakes were very light and fluffy. The prices were reasonable also. read more

Tug's Casual Dining - This is the Deckhand breakfast plate (9.95). - New American Near Me - Memphis, Tennessee

The BloodyMary here is amazing ! I also like their appetizers. The Portion sizes are big enough to be a meal! So I usually just get an appetizer. The quesadillas are great! read more

This was our first time coming here and we waited an hour after we placed our order and still didn't get our food. We ordered a to go order and got it before we got our dine in order. We really wanted to enjoy this place. Heard great things about the pasta. We were very patient and ordered several drinks. We decided to get our food Togo. We also watch someone come in and leave before we got our food. Very bad service. Will not be back. I wish I could give it 0 stars. read more

Currently, at this establishment and have been waiting on a kids PLAIN cheeseburger for over an hour. Waiter has not come by since we first sat down to get drinks. Everyone's drinks are empty and she hasn't even check on us. There are about three tables around us so it's not like the place is busy. read more

If you come for downtown dining week get the pork ribeye! Marinated with teriyaki it's juicy and delish. The spicy greens and potatoes au gratin on the side are also great! read more

Tug's Casual Dining - Pork ribeye. - New American Near Me - Memphis, Tennessee

I'm on my way from New York to Arizona and very happy I found this little gem right on the Mississippi River. The food was great and service was even better. I had some tasty catfish and with delicious hush puppies. If you got a sweet tooth like me the banana toffee bourbon cake is phenomenal. I would definitely recommend to others read more

I went to this place for the first time 6/11/2014 during the lunch hour. My review is going to be mixed. I loved the outdoor seating ,but they were very busy and we could not get one of those tables. I am happy for them because I like to see businesses doing well. Inside was lovely and comfortable and I think they have a very nice bar area. I placed my order for a cup of "the best gumbo outside of New Orleans" , to be my appetizer. It never came. I got up and found my waiter to ask him about it after waiting some time and he assured me that he had heard me. In the meantime, my meal finally arrived. I was given the gumbo , which came AFTER my meal was served, free to apologize. I'm not too impressed right now, and waiter is just shrugging his shoulders and telling me he put the order in , as if to say, HEY it ain't my fault. About this gumbo.... thick and rich, flavorful, but does not have the dollup of rice in it I love. I have had gumbo all over Memphis and I would rank them as #3 behind The Bayou and Owen Brennan's and in a dead tie for third with the Half Shell, but NOT the best outside of New Orleans. My entree was a chicken breast stuffed with cheese and tomatoes, mashed potato, and sauteed spinach. I would rate this as very good and quite interesting. The mashed potatoes were excellent and so was the spinach. I also tasted my companion's turnip greens and they were very good. overall the meal was quite tasty. I would go back with hopes of getting an outside table and gazing at the river and the passing traffic. Overall a nice place, makes you feel like you have gotten out of Memphis a little. read more

I was there on Monday night for the first time... I heard a group of colleagues talking about how the had a great time the night before. So when I get there I'm scoping out the area and it is a great scenery on the outside so I then proceed to the inside once inside I stand next to the stand waiting to be greeted I see the bartender and another server holding a conversation and neither one of them never looked up to acknowledge me so i stood three for like two minutes and as soon as i started to turn around and walk out the another server came from the back and automatically greeted me and she lead me to table and told me her name was Armony she was very sweet and nice but i was only having a couple of drinks and I asked her if it was okay that i sit at the bar my first thought was that the bartender might have not seen me standing at the door but when i sat at her bar she held the longest conversation with another guest at the bar that might have been a regular from the topics of the conversation so I sat there for a minute before she actually got to me so she greeted me told me her name was Jasmine and asked what i wanted to order I gave her my order she fixed my drink and i also ordered an appetizer that took a minute get to me and wasn't so hot when i did get it but after a few minutes of observing I realized that her and another server the one she was talking to when i first came in where kind intoxicated whatever they had in them styrofoam cups was taking away their ability to do there jobs correct and professional I wasn't they only one that noticed and was talking about the lack of discipline in this restaurant one of the guest that was also at the bar stated this isn't the first time and oh i forgot to mention how she mentioned to one of the servers she was the manager that night if this is how this place runs on a everyday they should be shut down its unprofessional and I'll never go to that place again for a manager to be acting out like this says a lot. read more

A great spot to head on over to on a Saturday for lunch. You can sit outside with a view of the river, even bring your dog if you want. Walking your lunch off is fun too as the area is full of little secret surprise walking trails. Enjoyable for a staycation day! read more

Decided to go to Tugs tonight for downtown dining. I have been here several times and enjoyed each time. Tonight was the worst experience I have had. The waitress, Nicole, was terrible and the food was equally as bad. The dessert was a brownie and I'm sure there should have been more ice cream and maybe a little more brownie. Needless to say I will not return. read more

Tug's Casual Dining - Brownie - New American Near Me - Memphis, Tennessee

Went to lunch and service was slow and food was average. My daughter had the Turkey Panini and I had the Fish and Chips. It took about 30 minutes to get our food and the place was not that busy. read more

Average food but the worst service I've ever experienced EVER! Visited Memphis recently and tried Tugs based on a recommendation from a worker at the nearby Bass Pro (who I'm convinced had some vested interest). If you like very average food served with an attitude by the most unprofessional staff, Tug's is your place. Our waitress should've never been hired! Literally the worst server of all time. First we were told they were out of french fries (this on a Thursday evening with no crowds). Then we waited for our drinks while our server stood nearby closing out her tickets. We finally got our soft drinks only to be told that the bartender would "get to it when he get to it" about our alcoholic beverages. Finally got those and quickly ordered another round considering how long the first round took. We got the 2nd round as we finished our dinner. Then once again our server stood at a computer closing out tickets while we waited for our check. I had to walk up to her and ask that she close our check (which she did which much attitude). I wouldn't step foot in this place if the food were free! Just don't go!! The food isn't worth the worst service you'll likely ever experience. read more

When I first started going to Tug's maybe 3 years ago, I thought it was one of the best restaurants in Memphis. It was one of my lunch faves until my service started changing. One thing I know for sure is that you can not please everyone and I am not a picky person. I will give a restaurant several chances before I scratch them off of my list, because we all have bad days. THE FOOD AT TUGS IS GREAT!! My favorite is the Barb'que cheddar Burger & The loaded fries. Yesterday, I tried the stuffed chicken breast with mashed pototoes and spinanch. It was wonderful!! THE SERVICE IN MY EXPERIENCE: The last two times that I visited this restaurant, I didn't feel as if my money was welcome. The first encounter I was for a birthday, so in my opinion you have to grade on a curve because of the large group. We had about 15 people and we were separate tables because according to the hostess they could not move tables. WHY???? The restaruant was not that busy it was a Tuesday night. The other nuances, I wll let slide because of the LARGE group. Yesterday, I went for dinner with my husband. The first thing about our waitress was before we would get our last word out of our mouth she would shoot off. We ordered our drinks and by the time we placed the order for our appetizer we needed a refill. It took forever to get this refill. After we finished the appetizer she says "Will this be all for the night"? I said no we are going to order entrees. At this time our glasses are empty. She came over to ask once again "Will this be all for tonight and I asked for a refill AGAIN, which did nto come. Our glasses remained empty until after our meal was completed and until after I asked for the check. I watched her refill the water glasses at the table next to us TWICE. I was thinking maybe there was a refill limit on sweet tea. However, I did not complain. I will give TUG's one more chance. If my service is subservient again, I will be done. Good food or not! read more

Nice place near the River Inn on Mud Island. Enjoyed a solo lunch here on the patio. I was able to pick my own table and so I picked one with a view of the river. Service was prompt although the server could have been a little friendlier. I ordered a soda and the catfish. The catfish was true to its promise of thin cut filets and nicely fried, nice & crispy with a soft center. I also really enjoyed the hush puppies as they were well seasoned and flavorful. The dish was also served with the traditional cole slaw and fries, which were both serviceable but nothing to rave about. The cost of my meal was an affordable $16 before tip. I enjoyed the patio and the view although I think it's important to note that if you're freaked out by birds you should sit inside. There were several hanging around waiting on a dropped crumb. I will definitely return to try more of the menu. read more

Tug's Casual Dining - Thin & Crispy Fried Catfish - well seasoned and tasty! - New American Near Me - Memphis, Tennessee

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The gumbo is okay but thick and has this odd taste to it. they gave me really mini size hard pieces of bread (2 pieces to be exact that looked like a small piece cut into two piece). The chicken tenders has no taste at all and is cool, Almost cold. I let them know in the note section that this was my first time ordering from them so please let my food be good. My first impression, I'm not please at all. Edit: actually I got my order at 1:18 and got it at 2:08 read more

Tug's Casual Dining - New American Near Me - Memphis, Tennessee

In town for NYE...Food was ok, needed to be seasoned more. Waiter messed up tickets. Nice ambiance.

Great place for Sunday Brunch. Food great and Brian provided excellent service. Beautiful environment and view of River.

I contacted Tug's a week prior to our arrival of 30 guests coming from out of town. They sent me their menu via email so that I can preorder our starters. When we arrived they set us up outside under shading across from the actual restaurant, overlooking the Mississippi River. The starters were coming out within the first 10 minutes of being seated. There was only one waitress and one hostess to take all our orders, drinks, and other needs but they did a wonderful job. Food came out timely, nothing was sent back to the kitchen. The food was wonderful and full plates. They took great care of us and I would highly recommend for anyone coming to the area to dine in at Tug's. read more

It's fun coming out to harbor town; I came here with a coworker and enjoyed the blackened chicken pasta. I'm a huge fan of fettuccini Alfredo, and this dish really won me over. The parmesan cream sauce was Cajun-like and was creamy, hot, spicy, and the right amount of salt that I like. I couldn't ask for much more than that. I'd compare it to Owen Brennan's Cajun Seafood Pasta!! My next favorite of its kind.. read more

The atmosphere was wonderful! I love the outdoor seating! I got the meatloaf which was awesome! My friend got the same thing which she loved! Definitely will be back when we come back to harbor town! Food-4 Atmosphere-5 Service-4 read more

Yesterday me and my husband visit this restaurant for the first time . I must say i wasn't happy about the taste of food . We order wings for appetizer and they was very good but everything else we ordered wasn't so good . My husband order fish and she said that it didn't have no taste to them at no seasoning on it at all. I ordered chicken tender platter and the chicken didn't have no taste to them at all . Also we ordered a hamburger we told them we want it well done and it cut inside of it and had some pink inside . Also we order two margaritas drink is was absolutely nasty it taste like salt water . We had to asks the waitress could she get us some more flavor to go into because it was just that nasty and she gave us a little cherry that they use for cherry lemonade it mad it a little better but me and my husband still drink them . My husband was getting ate up by mosquitoes inside of the building read more

I went with a friend on a late Sunday afternoon and had the worst dining experience I have ever had. We were told by the host that it would be an hour-an hour and a half wait for a table outside which we were perfectly fine with. We were sat after only 10 minutes of waiting by the general manager who took our food/drink order. It was obvious that they were very understaffed and only had one server working outside, but management continued to over seat this server. Our experience started to go down hill towards the end, when the server nor the manager had come over to our table in over 40 minutes. I had been sitting with a to go box, ready to pay my tab but were continually ignored. Many of the tables next to us had also been ignored, it was very obvious that the general manager was directing his attention towards the other side of the patio which were predominantly white tables. After being ignored for so long, the couple next to us asked to see the manager who also took forever to make her way over. Once she came over, the couple next to us explained that they felt like they were receiving such bad service as compared to the other side of the patio because of the color of their skin. The manager proceeded to invalidate their experience and used the excuse that they were understaffed to justify the terrible service. She was very condescending and disrespectful in the way she spoke to this couple, and refused to simply apologize for the inconvenience and their very obvious bias. She also tried to blame the hostess for over seating, stating that she was new and did not know how to do her job. This is where my friend and I interrupted and informed her that the hostess was the one who told us the wait would be over an hour because there was only one server. The general manager was the one to blame for over seating, not the host. However, this manager hardly let me get a word in to explain the situation and just continued to make excuses and invalidate the customers. She finally told the couple that she would be happy to give them to go boxes for their food that finally arrived, and they would not have to pay their bill. She disappeared for a while. The couple still had not received their to go boxes and we still had not received our bill. Finally, the server brought us our bill but did not return for another 20 minutes. In that time, a man brought the couple two to go boxes and their bill (mind you, the manager had already told them they would not have to pay). They brought this to the mans attention, and he responded by saying that they would have to pay because the manager was now in the back crying. This was absolutely ridiculous. The couple were very reasonable when they brought their complaint to the manager and not once did they raise their voice or make a claim that was not true. You cannot just tell someone that they do not have to pay and then change your mind and bring out the bill when you were the one in the wrong. I am a server myself and NEVER would my managers speak to a customer the way that this manager did. She was incredibly immature and refused to address the problem and take ownership for their terrible management. I do not blame the staff for this. I blame the management, who very obviously only care about making money at the expense of their staff and customers. Lying and belittling is not a good look. I think all of the customers can agree that we would much rather have waited the hour for a table and receive good service. Again, I am a server at a very high volume restaurant so I understand what it is like to be understaffed and overworked. The key is to have good management who are willing to hold off on seating to allow servers to give better service. Mistakes happen and maybe it was not the intention to show prejudice, but all the manager had to do was recognize their mistake and apologize for the inconvenience. Instead, they gaslighted this couple and told them never to come back. After this experience, however, I would never want to spend my money for mediocre food/drinks and shitty service. read more

Not fantastic, but not bad. Went for lunch and expected more for the $60 price tag. Lettuce wraps were interesting, and the shrimp in the shrimp salad was good, but I didn't care for the dressing. Much better places downtown for lunch and more reasonable prices, in my opinion. read more

Good food and great. service. been here for breakfast on Saturday and dinner a few times. Not overpriced.

Smells like a dirty pair of shoes...while sitting at the bar. Why is that? I like the place otherwise.

I went to Tug's on Sunday after church. We were quickly seated inside. The server was friendly. I ordered a salad with shrimp. When I received it, I was appalled by the white and yellow leaves in my $12 salad. One or two, I understand. However, this quantity of subpar lettuce is what I would expect from a fast food chain for $5. The oversight and lack of quality from the greens was disappointing. The only reason I'm giving them 3 stars: The shrimp was very tasty. read more

Happy hour 3-7 M-Th....Unfortunately that along with the service are the only good things about Tug's these days. Their fries (and anything they fry) really are consistently soggy, oily and bland. Their burgers are inconsistent at best....good when they decide to actually season the meat before grilling...not asking much just some salt and pepper to bring out the flavor (common sense not rocket science). Their wings are good but nothing to write home about and they don't really offer the gradations of heat most places do. They're fish and chips are woeful at best...they are over breaded (again not even seasoned) and so incredibly soggy that the oil was literally dripping off of them (on the plus side, there were 4 large pieces). Since it's the only "bar" on the island, we'll probably continue to hope to dodge their "bad food days".... read more

We go to Paulette's a lot but had never been to Tug's. What was I waiting for? Great service - decent prices - great sunset views. We just had wine as we waited to attend a wedding outside. We will be back for dinner soon. read more

The waitresses are so snotty. The service is so terrible that you would think at least the food would be good. I have never had a good waitress there. This last time the waitress got upset when I went inside to find a service 20 minutes after being sat outside. There were only two other tables outside. She actually rolled her eyes at us. They instead of the nice vodka we ordered, she gave us cheap crap and said she watched the bartender pour it. We left after that. I wish there were more places to eat near the river. read more

Service: I went with a group of 4 other people and we waited nearly a half hour for a table when there were a couple of tables available. The servers were not especially pleasant, although our server was pretty accommodating. Food: The catfish was actually very good. Also, I split the catfish with another person at the table, and I was impressed that they put our food on 2 separate plates, saving us from having to divvy up the food ourselves or eat off of the same plate. However, except for the croutons, my side salad was not good at all. Price: The prices were very reasonable. Atmosphere: Sports bar-style. Nice patio area. Overall, the experience was average and I will probably not return, but it wasn't a terrible experience, either. read more