Definitely NOT a Ritz-Carlton experience. Allow me to explain…read more 1. Made an appointment over a week in advance for a massage, and I don't know how many times they asked me to confirm, once I had already confirmed. Annoying and unnecessary; if I confirm, it's confirmed, stop calling and texting. 2. Was told to arrive 30 minutes early (which is the norm at any spa) so I called back right after making a 10 am appt (since they open at 10) to ask about arriving half an hour early. She confirmed that they open their doors at 9:30 am, so that was fine. 3. Arrived at 9:32 am, asked the concierge if she could direct me to the spa. She told me to do down the hallway to the elevators and take it down to the ballroom level. I did. I exited the elevator and looked for signs to the spa: there were none. I walked to the left and saw a door to the outside, leading to the pool, so I went the other direction, and started walking down the other hall, but saw nothing. Still no spa signs. I went back to the elevator and waited to see if anyone would come by, and finally a lady came out of a door (possibly an employee?) so I asked her if she knew where the spa was. She pointed to the first place I went and said "towards the outside." I said, "Oh, I already went there, thank you." She left and I proceeded toward the outside. NOTHING. I finally went OUTSIDE and lo and behold, there was an entrance to the gym and spa near the pool. Who knew? This was actually OUTSIDE, not toward the outside, ugh. 4. After wandering around for all this time, it was now 9:37 am, the lights were out and no one was at the desk and the glass doors to the spa were closed. I stood there waiting, and waiting, and waiting. I finally decided to call the front desk of the Ritz and ask if anyone was coming to the spa, when the lady who told me to go "towards the outside" arrived from inside the spa and opened the doors. Why she didn't tell me that no one was there, or she would be with me soon when she knew I was going to the spa, is beyond me. I told her that I was told the spa opened at 9:30 and she said that it does, but the opener didn't come in (no apology for the wait or confusion.) 5. She had me sit in a little room to fill out the ipad questions, and I was shocked to see a pile of boxes like it was a storage room (see pic.) Honestly, this did not feel like a 5 star experience, it was a disaster. 6. Same woman took me to the tiny locker room and quickly showed me how to use the locker and where the toilets and showers were and was gone. Luckily, I showered at home before arriving or I would not have had time to shower due to not being able to get into the spa on time. I was really surprised at the size of the facilities. I've never seen one so small in a (supposed) 5 star hotel. 7. Thankfully, my massage was good and Sarah was very pleasant. 8. I used the shower (the water was coming out of the wall more than the showerhead, which I had to report to the front desk when I checked out.) Looked for a sauna, but only saw a steam room (what 5 star spa doesn't have a dry sauna?) 9. The pool area was beautiful, but there were plastic cups, a menu and another item (which probably blew onto the ground) when I first arrived, but I figured staff would come by and pick them up. While I saw staff walking back and forth a lot, when I went to leave over an hour later, everything was still on the ground. I picked it all up. (Note: while we were on the lounge chairs, no one ever asked me, or a lady next to me, if we needed anything or to check on us.) 10. When I was ready to leave, I looked for a swimsuit spinner and plastic bags, but couldn't find any. Had to walk out of the locker room carrying a wet swimsuit! They said they didn't have a spinner, but gave me a plastic bag. It's like their first day running a spa, I did not have a relaxing experience, tbh. 11. NOTE: when I was in the locker room, two other ladies were discussing the sauna, so I said, "Oh you found it?" so one lady took me to the steam room and said, "Here it is." I explained that I was looking for a dry sauna, but took the opportunity to ask them if they found the spa easily (it was their first time, too.) They both exclaimed, "No!" and said how they wandered around for a long time trying to find it! When I checked out, I asked at the front desk about signs and the lady said, "Oh it's the digital display when you come out of the elevator, you just have to wait for it to show." Seriously? Someone is going to come out of an elevator and watch a series of advertisements, waiting for directions to the spa? (see pic) NO ONE IS GOING TO KNOW TO DO THIS, how difficult is it to get one SIGN?! 12. Overall, I would NOT recommend this spa. The people need to be better trained, the facilities are bare bones (only two showers and I believe one hair dryer, no sauna, no suit spinner, bags, etc.) The best thing about my experience is that I went to UOVO afterwards for lunch and it was insanely good.

Can't say enough good things about this spa! Having frequented many spas all over the country, this…read moreone was right up there with the best of them. My daughter and I found the spa by asking the friendly front desk staff and walking down by the gorgeous pool, where we enjoyed some time before and after our services. Our massages were incredible and we were lucky enough to have 2 great masseuses - Step and Daria.

I've been going to this Burke Williams location for years, and if you know, you know--it's a bit…read morelike massage roulette. Sometimes it's fine, sometimes it's "meh," and then every once in a while you find the one and cling to them for dear life until they inevitably disappear into the void. (RIP to my former favorites Riddhi and Sessie. Sessi, if you're out there, I miss you and my shoulders miss you even more.) BUT. Today?? Today I hit the absolute jackpot. Andy. Let me just say: if massages were an Olympic sport, Andy would have multiple gold medals, a sponsorship deal, and a documentary narrated by Morgan Freeman. I walked in feeling like a human knot. Not "a little tight," not "slightly sore"--no, I was basically a walking pretzel who had made several poor life choices. I walked out feeling like I had been gently reset to factory settings. Like...who authorized this level of transformation?? First of all, he LISTENS. I mentioned a couple of problem areas, and instead of doing the standard "nod and ignore," he actually focused on them like a highly trained muscle detective solving a crime. Every time I thought, "wow, that spot really needs work," he was already there, handling it like it personally offended him. Second--his technique?? Unfair. Illegal, even. The perfect balance of pressure, precision, and whatever sorcery he's clearly trained in. At one point I genuinely forgot what stress felt like. I may have briefly considered canceling all responsibilities and just living on that massage table forever. And the result? I floated out. Not walked--floated. I'm pretty sure I'm 30% lighter and 100% less cranky. Now here's the part where I struggle morally: I almost didn't write this review because I selfishly want to gatekeep Andy forever and keep his schedule wide open for me. But honestly...that feels illegal. The man is too good. The people deserve to know. Andy, if you ever leave, I will absolutely spiral and have to start this whole emotional journey over again. Please don't do that to me. 10/10. Life-changing. Book him immediately before he gets too famous and impossible to schedule... but like, respectfully, not before I get my next appointment.

I signed up for the premium monthly membership at Simply Massage Burke Williams because a friend of…read moremine is a massage therapist there, and I was genuinely excited about the value--$135/month for an 80-minute massage with a "complimentary upgrade" like deep tissue or sports massage sounded like a great deal. Unfortunately, my recent experience was really disappointing. Since my friend wasn't available, I booked with a different therapist and asked for the deep tissue upgrade. Before we started, I clearly explained that I'm a distance runner and was looking for something between a sports massage and deep tissue: focused work, but not the kind of super intense pressure that leaves you sore for days. The massage therapist was so nice and I really thought we were aligned. But pretty quickly, something felt off. It took me a while to realize what it was, but there was no music playing at the start of the session. The therapist didn't turn it on until 20-30 minutes in, which made the whole beginning feel awkward and not very relaxing. There were also some basic details that were missed. I had forgotten to put my hair up, and instead of helping manage it (like placing a towel over it, which most therapists do) my hair kept getting caught and falling onto my neck. Rather than addressing it, the therapist just avoided working on my neck altogether which is an area that really needed attention. As for the massage itself, the technique just didn't meet expectations. At times it felt like the therapist was attempting pressure point work, but without enough pressure to actually be effective. I did mention that I could handle more pressure, but there wasn't much adjustment. Overall, it didn't feel like a deep tissue or sports massage, more like a very light, unfocused session that didn't address what I had communicated beforehand. I left feeling frustrated and honestly pretty upset that I had used my monthly massage on an experience that didn't meet my needs. I typically tip 20-30%, but this time I only tipped 15% because of how disappointed I was. I ended up sitting in my car afterward and crying because I was so frustrated--both that the massage didn't help when I really needed it, and that I hadn't been more assertive in the moment. To their credit, when I reached out afterward, a manager named Jamal was kind and responsive. However, he said he wasn't local to the Marina del Rey location and would pass my concerns along. That was a week ago, and I haven't heard anything since. The lack of follow-up only adds to the frustration. Since I'm locked into a 6-month membership, I'll have to give it another try, but moving forward I'll likely only book with my friend and won't continue after my contract ends. Overall, this experience didn't match the level of quality or professionalism I expected from a place with Burke Williams' reputation.

I had a den mother facial with Ronit and it was AMAZINGGG. I felt like I was melting away all the…read moretension in my face, neck, shoulders and body and floating on a cloud while she worked her magic. She has such a wealth of knowledge when it comes to the skin - her background is also in makeup and she saw that my skin was dry and explained why that was causing my foundation (that I came in there wearing) to spread. She tailored the facial to my needs and gave it extra hydration, and also gave me some good advice around steps in my skincare and makeup routines that I've since implemented and it's been working! After my facial I got to spend some time in the garden drinking tea which was a lovely transition from zen to the real world. I also bought one of their candles and it's been smelling so great in my home. 10/10 I will always come back here!

Had such a great time here for my husband's birthday I booked us the sauna and cold plunge for…read moreabout an hour I believe. The energy and vibe was great whole place smelled so calming. The sauna was so nice and the cold plunge refreshing. It was a great way to recoup after a busy and active week. The women who worked there were lovely and so kind very helpful. We got tea after which was so nice!

Just had my first bodywork session with Tricia and it was AMAZING!! It was exactly what I was…read morelooking for. I was in the market for someone who is familiar with structural bodywork and really knows their stuff. I didn't want a general deep tissue massage, I wanted a therapeutic session specific to my physical therapy needs. It takes a lot of experience and intuition to reach this level of expertise. I didn't even have to give Tricia much information, I just told her roughly where I have issues/tightness and she went to work and found all of the places that needed working out - and then some! Incredible and detailed work that was much appreciated and gave me much relief. Pricing is incredibly fair. Can't wait for my next session! Will definitely be going to her regularly from now on. I feel lucky to have found her. Tricia is a gem.

Tricia is an extraordinary therapist whose work transcends the expected. calling her a massage…read moretherapist hardly does justice to what she offers. she is honestly like a musician with the body--attuned, responsive, and profoundly intuitive in her practice. She has a presence and lets the body guide her hands. rather than following a predetermined routine, she truly listens with touch. she lets the muscles, fascia, and breath guide her work. I leave feeling a renewed sense of balance, groundedness, and care. her integrity, empathy and mastery of her craft are evident. you will find no better than her!

I'll make it super easy for you - ask for Yuki. I'm a massage junkie, tested all the spots in LA…read more Yuki is one of the best. Let her know your preferences and she can adjust. For me, it's the perfect balance between flowy and just the right pressure. Don't ask for Yuki if you want a weak massage that does nothing. You ask for her if you want therapeutic bodywork that leaves your body feeling the best for a while.

I live nearby and have been coming here for massages for a while, so I've had the chance to try a…read morefew different therapists and they've all been solid. But once I booked with Yuki, it was clear she stood out. There's something really special about her touch. Her hands are soft but strong, the pressure is always just right, and she clearly understands the body. The massage flows so smoothly that the time flies by, and before you know it, you're already thinking about booking your next session with her. The ambiance of the place is simple and calming, which I really appreciate. It's very minimal and clean, with pretty flowers and plants that make the space feel peaceful without trying too hard. Nothing feels cluttered or overdone. It's the kind of environment that helps you relax the moment you walk in. One thing to note is that there isn't really a receptionist on-site, so if you're planning to visit, you'll want to call or book online for pretty much everything. Once you know that, it's easy and straightforward. Yuki's workroom is always immaculate. Clean sheets, a light aromatic scent, everything neatly organized. She has an air purifier running and uses high-quality oils and creams. The add-ons are honestly amazing. The hot stones and CBD oil were incredible and took the massage to another level. I also liked that her certificates and professional information were clearly displayed in the room, which made the experience feel very professional and reassuring. Yuki herself is warm, friendly, and genuinely attentive. She checks in, listens to what your body needs, and makes you feel completely comfortable. It's rare to find a massage therapist who speaks multiple languages and truly loves what they do, and that passion shows in her work. She has the sweetest smile and a calm, reassuring presence that instantly puts you at ease. Her rates are a bit higher than the other staff at $93 for one hour and $135 for 1.5 hours, and add-ons cost extra, but it's absolutely worth it. I always leave feeling relaxed, refreshed, and cared for. I've definitely found my person, and yes, she might also be the cutest therapist there.

Raven Spa is one of those places that actually gets it right. Clean, calm, and well run without…read moretrying too hard to feel fancy. The moment you walk in, everything slows down. Lighting is low, the space is quiet, and you're not dealing with chaos or rushed energy. The staff knows what they're doing. No awkward guessing, no wasted time. The massage was consistent, strong where it needed to be, and relaxing without feeling lazy. You can tell they've done this thousands of times. What stands out most is the atmosphere. It feels private and intentional, not like a crowded spa trying to push people through. You're able to actually relax instead of feeling like you're on a timer. If you want a place that delivers exactly what you expect without gimmicks, Raven Spa is solid.

It's a beautiful, serene, and calming space. My masseuse was excellent…read more The only unpleasant thing was people were speaking too loudly in the waiting area, and it distracted me from my massage.

LOVE, LOVE, LOVE Blanca and her beauty spa!! At Beauty Innovations, step into a sanctuary for all…read moreyour beauty and skin care needs. I tell Blanca what my skin goals are and trust her to take it from there. I feel like a new person after every facial. She does microdermabrasion, hydrofacial etc, works her magic to make my skin smooth and glow like glass. I'm now adding regular microneedling treatments, and I swear, I'm obsesed with the results. Many thanks to Blanca for her magical facials. Convenient location and plenty of parking.

Needed to use a fair amount of ClassPass credits before my monthly renewal and decided to check out…read moreBeauty Innovations. I chose the mini facial + infrared sauna. Parking: plenty of free parking although I came around 5:30 on a weekday so it may have been emptier because of this. Service: Blanca was amazing! You start in the infrared sauna, which is in a private room. You're in the sauna for about 30 minutes, and there's a towel laid down for you in the sauna. You can choose to sit there naked, since no one will come, although I came in a bathing suit so I sat in my bathing suit. They also provide you with a cool towel to wipe off after since you'll be sweating a lot in the sauna. Bring a water bottle or the spa has water. You can connect your phone to play music but I had brought a book so I read in the sauna. It is a bit smaller compared to other infrared saunas that I have been in. The light on the door gets hot, so if you're larger or taller, this might feel a bit cramped especially because you'll need to avoid touching the light on the door. Next, you'll get your mini facial! Blanca focused on extractions for me, as well as a charcoal mask and oxygen infused with antioxidants. This was such a nice combination of relaxation from the sauna and pampering of my face from the mini facial. Thank you Blanca!!

I love it here! On my first visit I booked a deep tissue therapeutic massage with Gabriella. My…read morebody felt so good after and I couldn't wait to return. Today I had a facial treatment with Vanessa, and now I look and feel 5 years younger. I love chatting with Margaret between appointments, she's super knowledgeable about all the products and services offered at this spa. 10/10 highly recommended

I've been trying to find a good facial place ahead of my wedding, and I can confidently say I've…read morefound it at Spa Sophia. Liz is amazing. I always feel so relaxed and I my face glows after each appointment. I can even tell the difference several days after.