Excellent customer service. Ron and his team are super reliable, extremely communicative, and very professional. We have had a relationship with this company for the last several years and are super happy with their work. We had to replace our irrigation system and Ron was a wealth of information. The job was done efficiently and Ron checked in on the job several times to make sure that everything was done properly. Easy to get in touch with! I would highly recommend Turf Trimmers. We will not be using any other landscapers in Las Vegas. read more

Very poor customer service. We asked for a special rose bush. He never got the rose bush nor we offered a refund. He just kept our money and walked away. Also, at least 8 busses died. He wanted $750.00 to replace them ;-(. Moon nursery did the job for 1/3 the price with better plants and a warranty. I will never use these people again. Becarfull they never finished the job and hasn't offered us a refund. read more

Turf Trimmers Landscaping - No warranty on plants. - Landscaping Near Me - Las Vegas, Nevada

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I was very disappointed. My house is about a year old, new construction. The yard needed a little clean up (nothing major it had been serviced a few months back) and I wanted to swap some plants. Ron came to my home and arranged to have the work done in the next week or so. He let me know the price which I thought was very expensive but for good work it's worth it. I am attaching the invoice and the yard pics (about two weeks after service performed). The circled plants on the right in one photo are the reason I called them. Ron said he would put in new plants and told me how many. But they were installed in the circle on the left, leaving the problem plants where they were. I also felt my tree, which had been beautiful and full, was now cut down to sticks and would require a year to recover. I expressed my unhappiness to Ron. He came out and indicated that we had not discussed the plants circled on the right. You can judge for yourself if you think that is likely -- is it possible to NOT talk about those? He offered to do more work (for additional charge) to replace the plants I wanted replaced in the first place. Ron advertises in the Summerlin newsletter and that is where I found him. In hindsight, I should have known it would be a ripoff. You can see the work done and I am attaching the invoice which I paid. If you think the invoice is fair for the work done, hire Ron. He is responsive and his guys showed up and worked. But if you have a more reasonably priced option, use that one. This is grossly overpriced in my opinion. read more

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Call Ron at Turf Trimmers if you want your yard to look great! They just did a clean up for us and wow, what a difference! After calling other companies and having them not show up or not respond we saw their ad in the Summerlin magazine and are so glad we called them. These guys worked their tails off trimming our large olive trees and bushes and cleaning out the rocks to make everything look fresh and new. It was a fair price and I would definitely recommend them. We will certainly be calling them again! Thanks guys! read more

I originally was pleased with Ron and the men who came to my house to fix my backyard irrigation. I asked if I could pay that day and he said no someone would call me and ask about my satisfaction and then send me an invoice. This was on June 21st. We have been busy with other repairs and did not hear from them until today when I got a phone call and was rudely asked why I haven't paid my bill yet. It took me a minute to figure out who was calling. The day after they did my work I had 2 lines blow and I repaired them myself knowing they would be calling soon and I could take it up with them then. I offered to pay the day of service and didn't appreciate him assuming I wasn't going to pay when I was waiting on them. Yes I could've contacted them but I have a lot going on and not my job to send me an invoice. It was $985 for labor for 3 hours of work and $85 for parts, which seems high but that wasn't the issue. He finally admitted he had my wrong email address. Then he asked if I could get a check in the mail today, I said I could pay by credit card now, on the phone but they charge 4% if you use a credit card, would have been nice to know that in advance. So I have sent a check but him telling me he had done this for 30 years and I don't make those mistakes. But he did. Then said someone must have called me, if they had called or left a message I would've been happy to talk to them because of the leaking irrigation lines I had to fix myself. All of this could've been handled by a simple phone call with respect to the customer asking me politely if there were a problem especially in this Covid time. I had several other jobs for him to do but treating others with respect and not assuming goes a long way. I personally will find another company for my other jobs. Just disappointed in the business end. read more

I am very happy with the work and communication with Ron from Turf Trimmers. I had contacted a few different companies for the work. Ron was the first to get back to me. He came over to assess the requested work and I liked his price. He wasn't available for about another week and a half, but I was not in a hurry whatsoever. Meanwhile I finally heard from one other company I had reached out to. He told me he'd get back to me to schedule a time to come assess the work I needed...I still haven't heard back. I digress. The crew came as scheduled and spent a good deal of time working in my yard. I had a shrub to remove, a few to plant, a tall tree to trim away from the house, some irrigation repairs, and general cleanup of pine needles throughout the yard. When they left, I was thrilled with the work. They actually planted a few of my items that I hadn't asked them to, but was HAPPY they had. The work they did was perfect and exactly what I asked for. Ironically, several months back I hired a guy for some cleanup. He was fairly priced, but only spent about 20 minutes in my yard. It wasn't nearly as well done as Turf Trimmers (they obviously did more than the last guy). I'll be calling Turf Trimmers again as needed (I have a low maintenance yard so monthly services are not necessary.) I want to also add that their pricing was not astronomical. Communication is excellent. Thanks Turf Trimmer team! read more

We've been hiring this company for our seasonal yard clean up on multiple occasions for the past couple of years and have always been satisfied with their work. I've recommended them to our neighbors. Overall very satisfied with the service from this company. There was a little "phone tag" at first but I'm not concerned as I have to work and cannot answer my phone during certain hours. Between using both phone and email communication, I was able to get the estimate and then the work completed in a timely manner. read more

I talked to Ron just a few days ago, he came out looked at the job we wanted done and set it up for today, he is very good about returning phone calls and his workers were excellent at showing up on time, We had three huge cypress trees we wanted them to cut up and haul away, the workers were terrific at cleaning up the mess, and even did some things we didn't expect them to do, it's a wonderful reliable company, I would never hesitate to use them again, last year I had a small job done by them and i was very pleased read more

A Very Satisfied Customer!!!: I hired TurfTrimmers to do a clean-up as well as removal of several bushes. Ron came right away to give me an estimate. Throughout the process they were extremely responsive and even when they had a hard time reaching me via phone to confirm a date for the work, they ensured that they connected with me and didn't give up trying to reach me. The work performed was outstanding and I will definitely be using them again. read more

Two trees needed trimming, used in past and always did a great job, though expensive, this time they suddenly could not stand on ladder to trim trees, workers comp thing so they said and what was done in the past when Tommy was there, should not have been done, but Ron the owner was aware of it, so my trees were not trimmed very well at all, did not bother to tell me til after they thought they attempted to do the job, taking advantage of a senior citizen that lives alone ! read more

This company you should immediately avoid. The owner, Ron, will charge you the very most and give you the very least. His employees did not know what they were doing and are poorly trained. His sprinkler repairs are a joke, for he charges $190 an hour for two employees. They could not find the value box and after they left, sprinkler heads were still not attached properly and promptly came loose. Plus, he does not complete the tasks you ask to be done. Ron is all about the money and little on the service. Beware, he advertises with a coupon offering a 10 percent discount, but the fine print says not to exceed $50. His yard clean-up and irrigation repair are substantially below par, and his prices are very high. Two thumbs down! read more

I've used Turf Trimmers a few times over the years to do clean up work and plant replacement. I've never had an issue with pricing or their service. I continue to use them because they show up as promised and get the work done (which is half the battle with most landscaping companies). I appreciate good service and believe Turf Trimmers is worth a try for anyone looking for landscaping or clean-up work. read more

I think the people that work here do not value their jobs. I made an appointment for the first time a few days ago. To my surprise no one showed up to consult me on their services let alone trim my yard. I received a call from the office that they would be arriving shortly at 9 am but my appointment wasn't til 12 -2 pm. Needless to say this company is not reputable. I think you may be better off with hiring a guy that stands outside the Home Depot. At least they show up willing to work. My advice to this company is get your receptionist and workers on the same page everything else comes secondary to communication. If it were my business Id set up appointments to see how their doing on their communication skills because this is where they are clearly lacking. If I can't simply communicate time and place of an appointment this company is missing out on revenue. read more

Truly appreciate having Turf Trimmers Landscaping. Tommy is always honest and efficient. I've called them from the very minor to more extensive leaks in my system. I find if I have him come out and tune the system up each spring sets me up for a very nice spring and summer. read more

Did a great job on the yard. They are very expensive. Seem to have a bit of miscommunication when it comes to taking payment or customer communication but would use again. read more

I'm giving this place three stars because the lack of professionalism. BUT the job the workers did do was 5 stars. Rob left me two voicemails giving me two different dates on when they were gonna come and do the yard. On the day he did schedule us we called to cancel because someone else offered to do our front and backyard for free instead of the $220 for the trim and bush removal in our small front yard. As we tried to cancel he was very whiny and started acting like a brat on the phone(I have the voicemails to prove it.) he (Ron) started giving me attitude saying I was wrong and I got the dates wrong on my end and we couldn't cancel. I told him I wanted to cancel because we already got someone else to do our yard. He started giving me attitude in a bratty tone of voice saying "I just don't understand why you won't just let us do your yard" told him why and his workers weren't here yet so we didn't see why cancelling his service would be a problem. He told me he would call us back but ignored all my and my boyfriends calls and texts. He called on his workers phone to talk to us. Couldn't even return any of our calls or anything. Bottom line the workers did a good job. But I don't like how the other end dealt with the situation. Wouldn't use them again. read more

They called to apologize, apparently there was a scheduling mix up. Ended up not using their services. I'll raise the rating because they responded quickly to the message I left regarding their no show. read more

I have used their service for years to do simple jobs and they have always done exactly what I asked for and were on time. Recently they redid my front yard. I added trees and shrubs. They replaced my drip system and replenished the rocks. They were on time and did the work for exactly what the quote was. They made great suggestions, picked up all the materials and left my yard spotless. Excellent Experience! read more

Amazing crew!!! Tommy listened to our long list of wants and made it happen!!! We now have our dream yard because of them!! Now they come back weekly for maintenance. Such professionalism!! Thank you for making our dreams a reality!! read more

I have only just started using this service. I base the high rating on the way things were handled. Ron returned my call quickly, and was able to arrange to come out and take a look at the yard that day. He had a worker in to mow the nest day, and two the day after to trim the plants. The work was done very well, and expeditiously. I see why they were recommended to me so highly. read more

I recently used Turf Trimmers to have two large trees removed from my front yard. They were very competitive in their pricing, showed up on time and did a great job. Job included stump grinding, haul away and clean up. No complaints and would use them again. Thanks to everyone. read more

Very expensive for what you get, paid $150 for a shrub to be removed and replaced, dead within a year. Ron is very combative when it comes to customer service, I had to have him come back for $125 for additional tree trimming; given the premium pricing this seemed a bit unfriendly. Even after paying the difference I had to spend another 2 hours on my own cutting down minor branches that should have been included. Some of his customers are not going to be happy with his estimates, paid a lot and didn't see a difference over other landscape companies. read more

The owner is rude and not customer service oriented. Tommy was great and tried to salvage a bad situation but ultimately because of a half assed job on a simple cleanup project that I had to wait a week for them to do, they blew the opportunity to do do a 5k-7k lawn remodel. Might not have been a huge project, but even smaller projects should matter. They butchered a plant in the front of my house, tied up my tree with a frayed rope, and didn't mow the front yard-when I called to complain-I was all but dismissed. When Tommy came out to evaluate my concerns turns out they were all justified. I still offered to pay $100 and actually it was the same list price for what they were actually to complete in the first place so I ended up paying full price. Too little too late bud. BEWARE. read more

I saw their truck while they were working on my neighbors house and called them up for an estimate to have work done on my backyard. Tommy came right over, and quoted me a great price. He was knowledgeable on our plants, and very honest. After the job was finished, my backyard looked great! I would definitely use them again! read more

Really great service from a conscientious company. I have always been happy with Ron's service (Owner? Manager?) and have always had him call me back within an hour or so of any call whether I leave a message or if we discuss an issue and he wants to schedule or give me follow up. From my perspective, it seems like he drops everything and tends to what I called about! And Tommy is a wonderful "field supervisor". Guy knows his stuff and is happy to make sure it gets fixed right! He always provides as much info as I ask for, which is just right. Not being a "lawn guy", the extra info goes over my head, but Tommy is always willing to provide as much info as I want. And he is very honest, will be up front with you, not nickel and diming. If problems arise (they sometimes do, regardless of any service), they make it right. Rest assured, if you hire them, they will take care of you. read more