Extremely unprofessional and unreliable. Have been lied to multiple times about the process of renting a car while my car (under warranty) is being fixed. The service manager (Ratha San) unethically lied about the rental car process and told me the complete opposite of what Kia's Consumer Affairs told me. Repeatedly I have been dismissed and my calls avoided. Additionally, Tim in the service department treated me like garbage and lacks even an ounce of customer service skills. I would strongly recommend looking elsewhere for a more reliable, efficient, and honest shop. If you need a Kia dealership, go to Fred Beans in Mechanicsburg. read more

Worst service repair/customer service. 2016 Soul engine went out a year ago. Got the run around to fix it even though it was under warranty! Finally fixed. Now a year later, goes out again and they said they will consider fixing. Fishy much? No wonder they have a lawsuit/settlement for them not wanting to repair engines. Even then, they try to avoid it. Scammers all around. read more

Sold Me a lemon. Tried to get it serviced there and they ignored me. I will never ever be back or buy a kia again.

Advertise so highly on local radio stations that they help any credit situation and that they are so wonderful. I fill out application online and they get it but no return phone calls or any acknowledgment that they are going to help me. I let Ericka know and she apologized and I was told to contact her if I want appointment. Poor management and or communication and my service wasn't important I guess if they can't return phone call or ask me what I'm looking for. Be careful what you hear on the radio! read more

Only had two services for my new vehicle and both have been lousy. Most recently I drove away from my 2nd service and my windshield wiper flew off, apparently broken during service. I drove back and the manager acted as if it was an imposition, didn't apologize, had to be almost coerced to fix it in the morning. Told him I have a long drive to Boston in the morning and I need this fixed before I go, he says "I come in around 0830 but hey sometimes I'm late". Poor service, poor customer service. read more

I heard their ad on the radio so I decided to go in. These guys are a joke. I came for an appraisal to see how much I could get for my vehicle before I decide on a trade-in but I was told by the sales rep that his manager said "we don't have time, use kbb." I would not recommend Turner Kia to anyone. It seems like it's ran by a bunch of unprofessional amateurs. There are a lot of other options in the Harrisburg area. read more

After providing my personal information and explaining my situation to several customer service reps/salesmen. I was told that they would get me apporved with the down payment amount I specified. Upon arriving at the dealership and filling out more paperwork, the finance manager came back to me and said they couldn't do anything without a cosigner or a down payment amount 3x more then what I said I had available. Thanks for wasting my time and getting my hopes up. If you have less then stellar credit and are in need of some leniency and understanding, go somewhere else. read more

Called me and said they'd pay asking price for my cars because of a "chip shortage" after finding me on Craigslist. Took 2 hours for them to offer me 20% of the price on each car. Nice people but a waste of time read more

The sales team is great, BUT the service shop is staffed by complete incompetents. Take your vehicle elsewhere. Multiple bad experiences with their repair shop and will never go there again. I had my tires rotated and they did not align them properly, forcing me to take it back...On another occasion I had to leave my car overnight with them for three entire weekends before they could figure out why the 'check engine' light was on...the last straw was my taking it in to have a flat tire repaired--they claimed it could not be repaired and sold me two new tires, then proceeded to put the new tires on without cleaning the rims, resulting in slow leaks that had to be fixed by a different service center. Every time I was there it ended up costing me several hundred dollars, and in hindsight I believe they were intentionally ripping me off. Do yourself a favor and go to another dealer. read more

We purchased a new Kia Optima in July. Extremely satisfied our salesman, Mena. Very polite and professional. The service department is super too. We love our Kia and would recommend Turner Kia for your next vehicle purchase! read more

Purchased a 2011 Audi A5 Cabriolet with 73K miles. Negotiated a fair price due to issues with the top and an issue with the "service" light. I was told that the car had a great history. The previous owner was a friend of the owner or manager. I soon discovered that car uses a quart of oil every 300 (3 HUNDRED) miles. A quick research showed that Audi recognized the issue several years ago and was willing to address the problem. I would need to provide service records. I contacted the dealership to get some help. I told them I was not looking for them to take responsibility for the issue. I just need help with the car's history. I got no help. No cooperation. No customer service. read more

Buying my car was a great experience. Dealing with the issues afterwards have been miserable. 34 days after pick up, my headlight stopped work. In the past month, my car has been there twice for several days each time, and is going back a third time. I had to wait a WEEK for an answer the last time it went in as to what they were going to do and if they would even try to fix it again, because their Sales Manager refuses to give any answers to their service department. When I picked the car up this past time, the headlight stopped working again that same night. I called immediately, and the service manager returned my call first thing this morning, and again later on during the day to tell me that again, he was waiting on another answer from the same Sales Manager. I went there after work and waited because that seems to be the only way for the sales manager to decide to give an answer, but not only was he not there, he was not answering the calls of the service manager in regards to the situation. AT 3:45PM in the afternoon. The service manager made the call on his own to bring my car back in next week to try to resolve this problem yet again. You do not want to deal with me like this. I will show up there every day if I have to do get answers and this issue resolved. And I will sit there until I have answers. I have NEVER had such a shitty experience with a sales department after a purchase, and when I worked for my dealership, we would have never treated a customer, regardless of if they purchased something brand new or a bargain car, this way. This issue is on you, and I will have no problems going elsewhere and making sure that you not only pay for a competent shop to fix it but the rental I will need in order to get around while it's getting fixed. I apologize to the Service writers Brittany and John, and new Service Manager Doug, as they are trying the best they can, but the sales manager is what's making this process less than appealing. Stop running away from this issue and face it. You screwed up on this sale and now you need to make it right. read more

Nice Dealership! Small little lot, have some used cars, mostly new vehicles. Great when it came to the loan process. Staff seems nice, Charlie Stone was great. I'd recommend this place to others. Only downside, location is kind of out of the way and the dealership is a bit old and out of date. read more

Sales was great. I have had CONSTANT issues with the service department. From oil plugs not put in correctly (and leaking all over my driveway - TWICE), to them ordering warranty parts, then when I go to pick up my car they said it wasn't there - then saying the wrong parts came in - THEN FINDING MY 2017 CAR IN WITH THE CARS GOING TO AUCTION. NEVER AGAIN! I could go on... read more

I have been to quite a few dealerships for service of my vehicle, and by far I prefer Turner Kia, the staff is always friendly and helpful. John answers the phone and is never agitated with my persistent questions. Zach is a mechanic there and he is very trustworthy and always provides needed information and the entire staff always gives clear explanations for service. That is an A in my book. read more

Bought a brand new Sorento, right off the showroom floor. Loved it, had everything I wanted. 4,500 miles started to hear a tick from the motor, so I took it in to Service. 1st thing they tell me is it has a screw in the sidewall of one of the tires. (Exactly how does that happen from the parking lot to the service bay?). Then they say the engine froze up when they were checking it out. Would have to order a new engine block, so they gave me a crappy minivan in the meantime. 2 weeks to get the engine, then they say they have to order gaskets, it didn't come with them. (what kind of Service dept doesn't know you need gaskets???) Had to wait another 2 weeks, then they say the oil pump has metal shards in it, they'd have to order one of them. In the mean time, I decided to trade it. The sales manager doesn't want to give me crap for my vehicle that is not even 1 yr old. Says "I know what I can get for that". Well, I couldn't take my busted down Sorento anywhere else, so I had to take what they gave me. Will NEVER buy anything from them again. read more

This place is not a place I would like to do business ever again. It took them awhile to get the part needed to be fix for my Sedona. Once they finally got it they they call around holidays where most families would be using their money to shop for gifts. They reached out to the to us after the New Year and we had recent lost in the family. My wife an I had to take some time off of work without pay to make arrangements for the funeral. Once we started working again we had to catch up on a few things with other bills. They called me today and left a message and I had my wife call them. The maintenance guy Ron answered the phone rudely and had no sympathy for my family's loss. He was pretty much rude through the call with my wife. Receiving word from my wife that he was rude I decided to call on my lunch break. There was no answer on all departments. You would think this facility would have someone in the office to take calls. All I got was an automated call with their hours. I was calling during their opening hours. You would think someone would be able to answer. I have brought my car here many times before this incident and noticed that this place is dead in most cases but figured I would give them my business. I see why....this maybe one of those reason. Unreliable customer service and rudeness to existing customers. It looks like I will no longer bringing my car there anymore. I do not think I will ever buy another KIA again as well. All they do is have issues. read more

I went in this morning to Turner Kia for an inspection that I was promised because I bought my new Kia there. I was approached by a number of men when I got in the service garage asking me if I have a mask. I said no and I am not wearing one. They refused to service my vehicle and cancelled my appointment. They didn't offer me a loaner vehicle (which was another promise upon purchasing my vehicle) and they didn't offer me the option to wait outside. They just refused to serve me. It reminds me of the many discrimination cases this country has seen down through the years. They tried to tell me that it is "Law" that I wear a mask and when I asked them to show me the "Law" of course they could not. A "recommendation" and a "Law" are two different things! Wake up people!!! This goes far beyond a disease. It is the government taking away our rights. Think about it: if I don't cover my face, I am refused service. That is discrimination!!! I still have the right to choose until the Constitution of the United States is rewritten. Maybe as much as we are bowing down, that will be next!! I don't recommend this dealership at all!!! And I encourage people to wake up and see the REAL problem!! read more

This review is for Turner Kia. Ryan Kelly treated my parents in an unprofessional manner while their car was in the shop last month. They were visiting family over Christmas when their 2003 Kia Sorento broke down and needed major repairs, preventing them from enjoying the rest of their trip and ruining their plans to spend New Years in New York City. The repairs were not complete at the promised time, and this was not communicated to them until they came to pick it up. They had no choice but to get a rental car and drive back to Virginia to get back to work. Ryan Kelly promised that the dealership would cover the cost of the rental car including insurance, and also promised to meet halfway in Maryland when the repairs were complete. On the day this was supposed to happen, my father was told he would have to come all the way to the dealership and would not be met halfway. When my parents were able to return to Harrisburg to pick up their vehicle, the battery was dead, and the staff gave them a hard time about replacing it. The service department also tried to charge them for the rental car. Eventually Ryan agreed to cover the rental, but did not cover the cost of insurance, so he did not keep his word. He proceeded to disrespect my parents in an awful manner. He admitted that he lied about covering the rental expenses and suggested they be grateful he ended up covering part of it. He also admitted to lying about meeting halfway to return the vehicle, saying "Yeah, I lied. I'm getting sick of dealing with you people acting like we owe you something. It's not like you have a BMW, you just have a 2003 Sorento; you should be grateful that we've done anything for you." Needless to say, my parents were very insulted. On top of that, they discovered the cruise control is no longer functioning. They were treated very rudely when they called the shop about this. This was a very stressful and costly ordeal for my parents, and it ruined their short, modest vacation. They were living of suitcases in a La Quinta for a whole week being jerked around by your service department and couldn't even take the vehicle home with them. And to top it all off, Ryan had to personally insult my Dad because of the car he drives and acted like dishonesty and disrespect are what customers like my parents deserve. read more

Worst decision I ever made purchasing a vehicle from this place! My sales person had me sign all the paperwork for my vehicle and told me he would call once the loan as approved. Five days went by and I made a call every one of those days and got his voicemail. So, I left messages but no return call after five days. I called and just requested to speak to another sales person and was informed that my car was ready four days ago and that my sales person no longer worked there. I asked why no one had called me or checked his voicemail and received no answer. Then, I pick my car up and no even an hour after leaving the lot, the check oil light comes on. I call and the car goes back for the better part of 8 weeks because they could not figure out the problem. So here I am paying for a car that is not even in my possession. And to top it off, after I get it back, there is a nick in the windshield that wasn't there when I purchased the car. I told the manager and he came out to look at it and said he thinks it was filled in. Fact is, I purchased a car with a perfect windshield and they damaged it! Now, flash forward to not even a year later and my passenger side windows won't roll up. I call to set up the appointment and the guys tells me he can't give me a price over the phone, just to bring it in. I do that and upon arrival am informed there is a $98 an hour diagnostic charge that wasn't told to me. I told the guy that the gentleman I spoke with told me there was no charge until they could figure out the problem, but the still told me I was responsible for the $98/hour labor fees associated with taking the door panel off and looking at the issue. Asked why I wasn't told this over the phone and the guy just snickered and said oh well. All I can say it buyer beware! read more

This is the worst dealership I have ever tried to do business with. They advertised a new vehicle for sale on one of the top sites like auto locator at one price than when you go there to buy it they tell you that it was a mistake. They blamed it on the online people who list the cars for them. They then told me that they would make things right by giving a deal that would be great. After traveling 35 min. and waiting around most of the day they gave me the same deal available at my local Kia dealer. After all this runaround I thought I would just sell them my car outright at the price they previously offered as a buy your car for cash price and purchase a used vehicle locally, only to find out that they now will not honor their word and their prior offer. Both Charlie Stone and Mike Love lie threw their teeth in my opinion. I urge you to look elsewhere before wasting your time at this dealership. read more

I have used Turner in the past only to have the same results, BAD. Took my Sorento in for alignment due to pulling hard to the right, they did an alignment and I picked it up only to still be pulling. I took it back and was told there was a tire problem. So ok, why did you not swap the tires from left to right and see if the pulling follows to the left. I am a medium/heavy truck technician so I know a thing or two about how things work. They currently have had my Sorento now for 3 week and not one call. took in for PASI and emissions and the second time for an oil leak in the past 3 years. Stopped in last Saturday and service writer was unable to tell me anything and could not even find the work order. He left a note for another service writer to call me Monday that never happened. Tuesday called service manager and left a voice mail for him to call and that never happened. I will tell you something else that will never happen, they will never see me again. adios m/f. I'm going back to LCM, it worth the drive from New Cumberland, your not. read more

I traded in my car there... They ripped me off with the purchase of a new vehicle.. I then started to have problems with the car.. called in to the service station and they told me there was nothing they could do. Then went in to talk to the gentlemen who sold me the car and he gave me every excuse in the book for what is and could be happening to the car and that there again was NOTHING would do. Did not even offer to look it... Sad.. will never ever get anything there again, let alone take it there for inspection.. read more

Beware to those that take their vehicle in for recall repairs. We took our Sedona in to them (running fine) and almost did not make it home. When I opened the hood and looked at the air intake hose it had two large cuts in it. It seemed too ironic that I received a call midway thru the recall repairs stating that there was a crack in the air intake hose. If the definition of a crack to them are two large cuts in the hose which are visibly not jagged like dry rot would be, then sure they are cracks. Just beware of any additional repairs that they happen to find. Seems a big shifty to me. I did call the service manager and have yet to hear back from him. read more