I have lived at 4 Irvine Company properties. So far TRC is my favorite. It's nestled in a residential area. Therefore, it's pretty darn quiet! Lots of places to walk just outside the property and I must say I believe this area is very safe. I am glad it's a small complex. Not a lot of turnover which gives it a sense of tight knit community. read more

I rarely leave negative reviews, but after everything we've experienced, I feel future residents deserve to know what living here has been like. We have lived here for only a short time, and unfortunately our experience has been defined by ongoing maintenance issues, poor communication, and a lack of urgency when addressing problems that directly affect the habitability of the home. The biggest issue has been our air conditioning. What started as intermittent failures turned into weeks without a properly functioning AC system during the summer. Multiple maintenance visits were made, and after each one we were told the problem had been resolved, only for the system to stop cooling again shortly afterward. Two weeks later with no solution, we were instructed to stop using the AC entirely because it was leaking water into the unit. At that point, our upstairs reached temperatures around 90 degrees, and we were left relying on portable units that were not sufficient to cool the entire townhome. We both work and live here, and it became incredibly difficult to sleep, work, or simply be comfortable in our own home. The most frustrating part wasn't just the broken AC--it was the communication. We were repeatedly told the issue had been identified, only to learn later that another repair was needed. Timelines were vague or unavailable, updates often had to be requested by us, and we frequently felt like we were the ones chasing information instead of being kept informed. Every time we thought there was finally a solution, another setback followed. As of today 4 weeks later, after yet another vendor visit, we are still without a fully functioning air conditioning system despite previously being told that repairing the condensation line would resolve the issue. Instead, we were informed that additional repairs are now needed, extending an already exhausting process. While individual maintenance issues can happen anywhere, what matters is how they're handled. Unfortunately, our experience has consistently been one of delayed communication, repeated repairs instead of lasting solutions, and a lack of urgency. I recognize that some repairs require outside vendors. However, from a resident's perspective, that doesn't change the fact that we've spent weeks living in uncomfortable conditions while paying full rent. We were also told that discussions regarding rent reimbursement would not happen until repairs were complete, leaving us with no clear resolution while the problems continued. When you're paying a premium to live in what is marketed as a luxury community, you expect basic systems like air conditioning to function and, when they don't, to be repaired promptly with clear communication throughout the process. Our experience has been overshadowed by preventable maintenance problems and the way they have been managed. I sincerely hope management improves both its communication and its response to serious maintenance issues, because no resident should have to spend weeks wondering when they'll be able to comfortably live in the home they're paying for. read more

The two stars are for the noise level of this community. Noise level has always been an issue. Recently as weather gets warmer, the pool area becomes unbearable with younger kids or teens screaming loudly and frequently. Sometimes there are no parents around. Other times parents sitting around do not seem to hear anything and would not do any shooshing or teaching their kids how to behave in public as parents are supposed to do. Really annoying. Anyone working from home should give it a second thought moving here. read more

Living at Turtle Rock Canyon has been a huge disappointment, largely due to the poor management. Our experience with the assistant manager, Natalie, has been especially frustrating. She has consistently demonstrated a lack of professionalism, poor communication skills, and an unwillingness to help residents resolve serious issues. We reported a persistent bug infestation in our unit, and despite multiple requests, it was never properly addressed. Instead of being treated with urgency and care, our concerns were dismissed. Natalie was rude, argumentative, and frequently provided inaccurate or misleading information when we asked for help. It often felt like she didn't understand the basics of her own job, and her behavior only made a bad situation worse. The front office is run by a group of inexperienced staff with no real accountability. They are a bunch of kids pretending to be professionals. We are not feeling well because of this ongoing issue. Irvine Company markets itself as a premium property management company, but this location does not reflect that reputation. I would strongly recommend that future residents consider other communities unless there is a serious change in management and how residents and their units are treated. Unless a serious change is made, my review stands as is. read more

The maintenance service is always prompt and reliable. Leo will always call back to notify you service was completed.

We had some problems with appliances. We contacted maintenance and Andrew arrived at the scheduled date and time, took care of the problems competently and efficiently, and was very pleasant while he was here. We wish that there were more of him. Life would be so much more pleasant. Thanks, Pearlmans read more

Turtle Rock Canyon is a hidden gem on top of the hill in Turtle Rock. The community is so quiet and while close to shopping centers, feels removed from all the busy-ness around. The best part about TRC is maintenance, especially Leo. Leo is professional, understanding, and kind. He does an amazing job on any work order I submit and is always a smiling face while he is driving through the community. My boyfriend and I are incredibly grateful to have a tech we trust and who does such an amazing job. Thank you, Leo! read more

Super helpful, responsive and reliable maintenance staff here! We had a few issues in our apartment and sent in work orders that were swiftly resolved. Leo is especially amazing! He goes above and beyond for the residents here at Turtle Rock Canyon and truly cares about the service he provides. He even helped me carry in my furniture upon move in! Can't thank him enough! read more

I am writing a very positive review after being helped by Jenny Christian in the Leasing Office. I am a long time resident and have recently thought about transferring to another unit. Jenny was very helpful and professional, as she outlined the steps necessary for me to transfer. Her kindness was greatly appreciated. I also want to compliment Leo in the Maintenance Dept. Leo is always kind and helpful. He goes the extra mile, and always has a pleasant attitude. Turtle Rock Canyon is a wonderful place to live. Adrienne S. read more

Well maintained and in a beautiful location that is close to everything you could possibly need. We are so glad we moved here.

Our unit is super quiet. I love the location. The maintenance staff is the best around. It would be nice if rents were better in this area, but for now, we hope to be long term tenants. Fabulous townhome and we feel lucky to live here read more

This is a shout out for Leo. Leo deals with any maintenance issues in the apartments. But he goes above and beyond. He always has a smile. Nothing is ever a problem for him. He's so helpful and knowledgeable. One time he was changing my lightbulbs in the bathroom and asked how my 6ft 2 child fits under the shower. I said he doesn't and before I knew it, Leo came back with this shower head for tall people. I didn't even know they existed. I can't say enough about this guy and what an asset he is to this place. I'm never afraid to ask him for some help or let him in my home when it's looking a mess. He's just so cheery and positive. Thank you Leo for always going above and beyond even though you don't have to. You are the best read more

Turtle Canyon Rock (TRC) apartments, is amazing place to live and we will miss it so much! Let me share some details about our experience. Management ( manager Candace, assistant manager Teri, Melonie) and maintenance ( Nick, Anthony, Leo) are superb! All are professional, expedite with requests, great customer service. TRC uses Irvine Company app for payment of rent, maintenance requests. When you look or come to this property know that units that are inside Stonecliffe Aisle are the best and a way from moderately busy streets of Ridgeline Dr and Turtle Rock Dr. The focal point of the property is the tower which you'll see in the stock photos. Coming through the office you'll see the tower behind the second pool. After the tower is a bridge that leads through the center of the property. There are two huge ficus trees at end of bridge that actually are amazing to see and walk underneath. The amenities are enough, two pools one for little kids that is shallow and the other is moderately deep 5-6 feet. Two jacuzzis on the property one more private then the other. Two BBQ grills that TRC maintains. The gym is modest but with the equipment and cables they have you can work every part of your body with the help of YouTube. Cardio machines all modern: elliptical, two treadmills and sit down stationary bike and regular up right stationary bike. Gym as a TV and free WiFi. TRC also as a room with a kitchen to rent for parties or gatherings. We rented for my kids birthday party and they usually have holiday events in this room. Came in handy when we invited multiple people for our party. Before I share some secret gems about this area. The unit we are in is in the center of the complex. Two bedroom approx 1008 two bathrooms. The space is plenty, I would even count the grass area just outside our door where the kids play, sat out with neighbors to have gatherings while the sunsets drinking wine, exercised in the area during lockdown, so count that area to in your rent if you get a unit like ours (downstairs). The other neighbors never use the grass area, so it worked out. The outdoor patio attached to our unit, count that as living space too! I have coffee in the mornings underneath the huge ficus trees, meditate, it's so quiet at TRC, especially at night. BBQ with your grill on your patio it's big enough and it's enough space for my young one to play. So when you see 1008sq also count that external space you'll be utilizing. And don't forget the pools and gym! Gems to this property besides stainless steel appliances ( D/W, Fridge, sink) and W/D Included. Hiking trail close to home. The trail head goes straight up and takes you to what's called French Hill the panoramic views of OC are phenomenal!! From Stonecliffe Aisle turn right on Hillbourgh, left on Ridgeline walking on dirt path facing traffic heading north about 20 yards then climb up on trail can't miss it! Along the trail to French Hill you can defiantly see the ocean on a clear day and beyond the OC Great Park! There are other special trails in Turtle Rock area, so be sure to Google. Other gem is Canyon Park it's huge! Plenty of space to run, plays games with kids or take dog out. Small kids playground and b ball hoop. Irvine Turtle Rock area think of a refuge above the craziness of OC. So quit, tranquil. Upper middle class professionals and retire types live here. Plenty of families with kids. I see many dogs although we did not have one. Hardly ever crime as opposed to neighbors in Woodbridge or complex off Rosa Drew Ln ( a lot of theft in both per my Ring alerts). Bunnies at night, have heard coyotes at night in the distance but never seen them on the property. Bike paths that circle Turtle Rock area safe and great for leisure rides. TR nature center, Sunset Point, TR Rock ( an actual rock that is scared to native Americans) all worth mentioning. All the units received new roofs last year (2019/2020). Our unit got a new HVAC system in 2018. Cox or Google fiber optics are your choices. Single car garage has storage shelf 3ft deep, 15 feet across, shelf to garage ceiling like 4-5 feet in height, so much space to store things in your garage or underneath the shelf. Full baths in our two bedroom, upstair neighbors you can't not hear to often, but there only two people. External lights everywhere on property so safe at night. Only two small cons lol , shower head is shorter then me. It's probably like 5'9. And the leaf blower turns on at 730am M-F but I hear it in the distance most days. I've complained about but maybe not enough residence complain. Way more positives so these issues are trivial. Overall quiet, safe, TRC sits above OC. Great for families or single professional living. TRC is worth the money. Sorry for lengthy review but living some where for a year(s) is a big commitment, you need all the info you can get! I feel this is the best Irvine Company property! You will love TRC and Turtle Rock area! read more

Don't believe the 4 stars this place currently has. Irvine company has been hard at work trying to remove bad ratings. A year ago this place was below a 3 Star. This community does not deserve any stars. The team would constantly mark any maintenance request as complete to meet their 24 hour request deadline when in fact nothing has been completed. I have had to constantly put in requests after requests to get the service I put in resolved and fixed. In addition, I had to call the office multiple times before anything can get done. They would lie that the service that I had requested would be the first one in the morning to get taken care of but when I get home in the evening, the issues are still there with no evidence of any services being performed. I have lived here for two years now. Lease is coming to an end in January and I will for sure not be renewing. STAY AWAY if you can. It's a nice area but the issues here are constantly ignored and major renovations are needed, but won't be looked at. Note: This is my first review ever and it's just been frustrating to get any service request done and I feel that is is my duty to report it as it is. I'm usually a patient person, but today I have had it with trying to get Turtle Rock Canyon to actually complete my service request that is now a week overdue. If anyone wants more information, feel free to comment and I can list the many issues and the timeline on how long it took them to complete the requests. Thanks for reading and I hope this helps you in your future apartment search. read more

I had a very good experience with the Turtle Rock Canyon Apartment. The townhouse I rent had a direct access garage, and washer and dryer which are very convenient. All the office and maintenance staff are very friendly. I want to give my thanks especially to the manager-- Terri. She was very helpful during my moving out period. Due to the COVID-19 pandemic, my move-out date changed after I submitted the notice. I was very worried that my family would have no place to live. Terri was so nice to extend the date. She really eased my worries! I really appreciate her thoughtfulness. read more

I love the service manager Gilbert and the maintenance team they go above and beyond for us residents nice , friendly and professional and also the leasing team thank you so much we appreciate you guys read more

Our refrigerator was not functioning properly, and after I made an appointment for a refrigerator repair service, the guy called Nick was able to help us and check the problem very quickly, and he replace it with a new one for us immediately in the same day. Wonderful service! read more

Our family have been staying at Turtle Rock Canyon Apartment Homes for the past years, the environment is unique and quiet, neighbors are friendly and most importantly is the service of the community manger, Dulce is such amazing super lady, she will do her very best to help you with any apartment issues, hard working throughout the community never seen so delightful person. The maintenance team will always be ready when needed. We love staying there and also it's pet friendly too ! Way to go Irvine Company !! read more

Loved the leasing team service! Christine Kim has been very helpful and responsive throughout the entire process and has left no stone unturned in helping me find the home of my dreams. read more

I'm writing a review because I had a very positive experience and truly loved this place. The setting is amazing (quiet, large estates nearby, leafy and peaceful) and the architecture was beautiful. I had a wonderful experience with Jacque who was very knowledgeable and easy to work with. I definitely recommend this place. Ask for Jacque Barbosa, she's an incredible leasing agent! read more

Nick is an awesome Maintenace manager. Thorough & does the job right the first time around. Great follow up, clear communication & respectful. Grateful to have him on site. read more

I've been living here for about 3 months now. Maintenance service crew are amazing -- very reliable and responds quickly. Residential associates are also very nice and accommodating. The community is kept neat and well. Quiet, small residential area. I took off one star because I just cannot stand Cox internet which is the only provider for this community -- completely unreliable and slow as a "turtle" (is this why we only have Cox?). It's 2018, and we only have one and only terrible internet provider available? I am quite sad that I have to give a 4-star rating to a place I call home. I would have given 5 stars no problem if only the internet wasn't driving me crazy every so often (on top of bad cell service). Please do something, Irvine Company. read more

I lived at Turtlerock Canyon for almost 2 years and I absolutely loved it. I loved my apartment..it was quiet and peaceful (actually the whole neighborhood is peaceful) and the staff were always helpful. I loved the beautiful pool and the gym was always clean and tidy. Thank you TRC apartment homes for making me feel so at home w you. read more

Wonderful complex. So quiet and clean. Everyone seems very nice. We had a great experience with our property rep Christine Kim whom took so much time to show us the place and tell us about all the benefits of living in the area. She made the whole process of applying and signing a lease very pleasurable. Highly recommended property and support staff. read more

For residents, Turtle Rock Canyon Apartments is a quiet, beautiful oasis in a busy city. The grounds are well maintained, and the on-site facilities for workouts, pool, jacuzis, clubhouse and business center enable residents to enjoy a 'staycation' setting. Additionally, the leasing office team (Teri and Melanie-you are awesome!) and maintenance staff are friendly and helpful when residents have questions, which is always comforting. read more

My review stands from last year when I first posted. You could not find a better location with better service than at the Canyon Apartments. The Staff is super professional yet warm and friendly. The Maintenance staff is just as great. Would never hesitate to recommend this location to live!! read more

Turtle Rock Canyon Apartments have been wonderful to our family. With rentals like apartments, maintenance requests are going to be expected with the higher usage than a home with the same tenants for years would have. Each maintenance issue we have had has been resolved in less than 24 hours! The community is clean and peaceful. We do not have noise issues. The business center, club house, fitness center, pools and spas are always kept nicely (though we would love to see the pool get an upgrade!) We love the staff! The maintenance staff are very friendly and professional. Terri in particular has always been accessible and beyond pleasant to work with! If you are looking for a home in Irvine that offers cleanliness, charm, and a responsive and friendly staff, look no more. read more

Lived there for 5 years. No complaints what so ever. Quiet neighborhood, clean community. The only issues we had were the issues everyone has in Irvine. Also having an indoor garage and washer/dryer's a plus for everyone. The only downside is the ever-growing rent rates, but I guess that's also normal. We left because we bought a house, not for any other reason. 100% would recommend this complex. Also there's a 0.0000001% chance you may get run over by a drunk driver as you're walking around the neighborhood read more

I am only reviewing the agent Christine Kim that works in the leasing office. She has amazing client service and so very helpful. Shout out to her for her follow up and professionalism! read more

I had such a great experience looking for my new home at Turtle Rock Canyon. My husband and I were relocating into the area and looking specifically for a townhome style and Jacque listened to all of our needs. She also followed up after our tour to keep us updated on available townhomes. It is a very cute community with tons of trees and seemed to be very quiet. Highly recommended! read more

My husband and I just moved back to our home state after a 3-year stay at Turtle Rock Canyon Apartments. We loved it there. It was quiet, peaceful and the grounds are kept beautifully. Any maintenance issues were resolved very quickly by Tony, Elmer or Joe. For example, when our washer quit working one day, we had a replacement in less than 30 minutes! We were told about this apartment community by Jacque B., and it was a perfect fit for us. As others have mentioned, Michael and all the office staff are great, too. Always getting notices out ahead of time for general property maintenance, responsive to questions, and at one time when we were suddenly called away for a family illness for several weeks, they took care of our packages, and checked on our unit in our absence. Such nice people. Great customer service. read more

1. Elmer is a very good guy, friendly and always there to help, kudos to Elmer. 2. The area is noisy in the morning due to their air blower cleaners they use to sweep the streets. Don't stay home in the morning! 3. The new management team is so mean, harsh, controlling and hard to contact with(they're always out!). They're not willing to help and always picky, specially the new manager, Janet. 4. The head of technicians, Francisco, is the meanest guy I've ever seen, never says hello and is always looking for ways to blame everything on you. 5. They just increased my rent for a nifty $500 and all my request to lower it was rejected by saying "they're matching the market price". I've been living there for 10 years but loyalty has no place there, just money and greed. 6. No cellphone coverage though out the whole community, your guests will get lost if they rely on their phones to contact you. 7. The walls are so thin that you can hear the people next door. The washer dryer machine are also noisy, even though they're in the garage, but still you hear them. The dishwasher is also loud, we always start it when we're out! 8. The AC systems are installed outside of the houses are so noisy, so expect a big noise when you walk through the community. 9. The houses are old so you hear the woods cranky noise when you walk in your unit. Asked them to fix it, told me the houses are old and can't do anything about it! 10. Most of the time, the parking spots are full and you have to park your car very far, again unfortunate for the guests. 11. The spas are not taken care properly so you would see trash in the water and sometimes the color of the water is changed! Overall, it "used" to be a nice place, but ever since the new management started, it's getting harder and harder to live there. A lot of my neighbors are moving out. read more

Awful place to live!! Especially ever since the new manager, she is so mean to the customers. She doesn't listen to you and does not help you at all, bad behavior and always brings your energy down after you speak with her. The new maintenance manager, Francisco, he always smiles on you, but tricks you like a kid. I don't suggest this place to anyone, as I leaving here after 10 years. 1.The walls are so thin so that you can hear whatever happens in anybody's house. Even the washer and drawer in your neighbor's house at night doesn't let you sleep. 2. Your cell phone doesn't work here, no signal, your guest always gets lost because he/she can't call you. Also no parking for your guests. 3. No parking spot at all the times, come early home to get a spot if you're lucky. 4. Lots of MICE are in the houses and community. 5. The management is so controlling. They check everything and every place in your house when they come to repair or for services. They check your garage at anytime and look at your personal things. They even told me that the color of my white curtains have a pink shade so I had to replace them, although they were white. 6. It's a very noisy place so you can't relax on Mondays and Fridays. The machines that they use to clean the area are so old and noisy. The AC are too noisy too, even when you walk around you can't get calm. Even my guests ask me to turn off the AC when they're at my house. 7. The appliances are too old or low-quality: the dishwasher is too noisy I can't use it unless I go out. The heater too, we get easily cold water even I put on the hottest degree. And whenever I ask for maintenance or replacement, they argue and reject my request and bring lots of excuses. 8. Leasing office appears friendly, but they are not, they always trick you and are mean, but Elmer is awesome and Tony too but the rest, you can't work with them and this is the worst problem from last year until now that I can't accept and I am leaving here for these issue. An unfriendly place for families and young people or anyone else. No one here is happy, here is where you hate to live. read more

Although I own my own home in the South Bay, I needed a place in Irvine to eliminate all the driving back and forth, allowing me to continue to tutor my grandsons during this ongoing time of Covid. Having lived and worked in numerous major cities throughout the U.S., I honestly wasn't expecting any apartment management to provide even a decent level of customer service. Boy, was I wrong! I 'signed on the dotted line' without even visiting Turtle Rock Canyon apartments in person. How? Because the management team took the time to provide a video of the actual apartment I was interested in. When I walked through the office door for the first time onsite to get keys, Melanie greeted me by name-and that has continued any time I've stepped into the office with a question for anyone on the team. That personal touch has meant a lot to me during what was a stressful time from simultaneously handling a move and a family death. Shout out to Melanie, Nick, Candace, Terri, Leo, and Anthony. Great place to live! read more

Elmer is amazing! He is courteous, professional and knowledgable. He is a valuable resource to the property and would do quite well in a management position. The staff in the office is on top of things and doesn't bother the residents with a lot of notices but keeps us informed of information that impacts us. The grounds are well kept, the porter and landscapers are so nice and polite. They all work very hard and are always smiling. I have resided here for 4 years and truly love where I live. The Valentines gift bag of goodies delivered to my door from the staff was a nice touch. read more

This is the noisiest Apartment Homes/Community that I've lived in so far. Noise level is so high on weekdays during the day. The roof changing project is still running. Apparently they do this project every ten years. Beside that there are lots of gardening, mowing the lawns and blowing. If you are someone, who works from home or looking for somewhere quiet and peaceful, you may want to shop around. read more

Wonderful location and I can't imagine leaving. I love this apartment complex. Its very quiet, clean, neighbors are friendly and plenty of parking! It's hidden so not too many people will find it. There is also a small park across the street. Literally about 30 feet away. It's in a cul-de-sac and is safe for children to walk around to on the sidewalk. Elmer, is one of maintenance workers here and he is great. He's always on time when I have a problem. If he needs more time he'll let me know in advance or within a few days depending on the issue at hand and because of parts. But it's pretty much done that day without delay. I had an issue with my sink, fixed within an hour. My dryer lost heating, fixed a few hours, air conditioning went on the fritz and he didn't have the part in stock, so he went to another location to get me one and it was done the next day. My wife, father-in-law, and dogs were extremely grateful because it was hitting 90 degrees for a few days and we needed it fixed asap. I've never been disappointed with him ever and now u request for him specifically by name whenever I have an issue because I know he'll get it done and get it done right! Weve been here for almost a year now and we will be renewing. Thank you Elmer, you've been a great help! read more

I have been a tenant in the Turtle Rock Canyon complex for several years. This is a superb area quiet, clean, nice people. The office management team is always helpful. The maintenance team always response quickly with the "fix" every time. Recently in the midst of our heat wave my air conditioning was problematic. Johar and his team was on top of the issue fixing my problem immediately. I sincerely believe the maintenance is very sensitive to issues and how they affect my life. I appreciate their support and cooperation. read more

Staff is wonderful to work with, especially Terri! She was very down to earth and very personable. She helped me have a smooth process and move in. I have been absolutely loving Turtle Rock so far! Definitely feels like home, a place where I look forward to going to everyday. I love the area where I live. read more

My husband and I have lived at Turtle Rock Canyon for 5 years and it has been a wonderful experience in every way. The manager Dulce, is always available to speak with residents and to help them in any way she can. She is very professional and runs a well managed property with the help of Michael. The maintenance staff is the best! Johar is the mgr and the service is impeccable (i.e.Pablo) Response time is quick and all problems are often fixed the same day. The staff is friendly and anxious to provide the best service they can. The setting is beautiful, quiet and serene. All in all, it represents The Irvine Company, at its best! read more