The manicure here was wayyy wayyy below average. They are…read morelocated in an office building. Upon arrival, you will be greeted by a Russian woman who will ask you to pick from a very limited color selection. They did not have any OPI Polish. An older Russian woman did my nails, while 'the manager' tried to sell me on other treatments. She tried to explain to me that Botox, chemical peels, and other enhancements would be in my best interest. I definitely did not like nor appreciate the vibe I got. Furthermore, for the pedicure you'll be soaking your feet in a giant plastic tub that does not look to be very sanitary. The manicure did not last more than 3 days. I was also told several times that the gratuity was not included. I GET THE PICTURE, YOU DON'T HAVE TO TELL ME 20 TIMES.

I cannot tell you how happy I was to find this place. I had been a loyal customer of Antoneta and…read morewas devastated when she was no longer at Bliss. I found her thanks to Katie R. on yelp and was over the moon. The space is small but quaint, they have great snacks and it feels so good to be back in the hands of the one I love. ;) it's great here!!!!

I give a mid rating. I got a $39 microdermabrasion Groupon facial. I made an appointment pretty…read morequick. Great! Whereas I am satisfied with my skin's results ultimately there was a STRONG SALES PRESSURE to buy additional services while I was laying on the table -as well as afterwards. They really wanted the additional $59 to do a facial. ((The package I already paid for DID NOT INCLUDE extractions. The additional $59 included extractions. "That was the only way to get extractions" she said. )) don't act so bummed out about my decision. Sadly, -as well as the amount I paid in advanced with group on- the receptionist demanded "an additional $4 to cover taxes". Sigh. I wish I had asked for a receipt for these monies. It really was unusual. Just continuously 'nickel and diming' customers is NOT relaxing. YOU BREAK MY MOMENT OF ZEN. When I go to a spa I want to relax and I expect to get what I paid for in a pleasant manner. Let me relax. By all means you can talk to me and you can tell me what your putting on my face.... " ohhh this will cleanse your skin and soften it"" Yes, sure you share your knowledge of how that product will benefit my skin. I'd love that. But don't make things awkward by repeatedly nickel and diming me. My esthetician 'julia' seemed nice enough, soft spoken. She had a tip envelope at the front desk. She did her job. I'm pleased with my skin but all I want is to relax during the process. Just a heads up.

I finally finished my Cavi sessions & I'd have to say it worked well for me…read more Andrea , Johanna , Mini & Simona plus am sure I am forgetting one or two all took care of me the ladies were all very nice. After finishing my treatments I decide to give the U.B. Eye treatment a try this does wonders for your eyes I liked it & I will probably continue with this treatment from time to time. I decided to up the stars in my review because since my initial visit I have been back plenty of times & have never had any issues , the girls are so nice & friendly & so is Rodolfo at the front desk. I like this place , they have reasonable prices , I like that they have deals & offers all the time which is always a plus since of course we all like to look our best. They also have convenient hours. Since everything has worked so well for rme changes are I will continue to come back from time to time.

I bought the groupon for the gel manicure. This 2 star rating is mainly because of the…read morereceptionist, he was horrible and so rude! I called on a Saturday afternoon and he told me he was too busy to schedule an appointment and have me call on Tuesday morning. Not ideal but I said ok and marked my calendar to call on Tuesday. I call Tuesday and ask if there is any time for a gel manicure that night and he rudely said no and that was it. So I asked is there anytime this week around 6:30pm and he rudely said no. Then I asked what the latest time that was available this week and he said Wednesday at 6pm and I said ok I will take that. Then he asks in a rude tone, will you be able to make it? I was very turned off right from the get go and just needed to redeem my damn groupon. Then the real sticker shock was when it costs $10 to take off your gel manicure!! I have not heard that before, every place I have been to it is complimentary if you are getting a gel manicure. And it is taxed so it comes out to $10.45. Will definitely not return to this place for it's terrible service and pricey rates for their service. For gel they did not even have that many colors and did not have swatches for them! I felt they did not do the best cuticle job as well and she took forever to get my gel off. There are sooo many other places to get your nails done and the only reason I went here was because the groupon was so cheap for the gel manicure. But after the additional $10, it did not come out as great of deal and I am still disgusted with the type of service I received.

The customer experience quite literally starts from the moment someone walks in the door or picks…read moreup the phone to book an appointment. If the experience this business is willing to show people is by way of the appalling and extremely rude receptionist, by the name of Rudy, then I fear this business will not be around for a long time. Check out the long list of complaints below pinpointing this individual. He was extremely rude to me on the phone and quite literally yelled at me and HUNG UP when I called to reschedule! Cancelled my Groupon and will never look back. Why bother when there are thousands of salons who wouldn't dream of treating customers like this?

In a word: wow! Need…read moreanother? Phenomenal. I've had a fair number of massages, so it's easy to tell when someone knows what they're doing. I only wish I'd booked a longer session. Definitely going to next time!

I consider myself a bit of massage connoisseur , having gotten massages all over the world, and I'm…read morenot exaggerating when I say Melissa just gave me one of the best massages I've ever had. I couldn't recommend her enough. She's extremely knowledgeable, intuitive, and, most importantly, caring, and it shows from the very first moment she starts working on you. NYC is lucky to have her.

Was here last weekend (11/10) for the first time after booking a "Pamper Me Up" massage and…read moreExtractor Express facial online. I must say, the establishment exudes serenity as soon as you arrive. The female (Cathy) at the front desk greeted me warmly and offered me something to drink. Since they didn't have coffee, I went ahead and had the life changing ginger tea. Took a moment to complete a bit of paperwork work being that it was my first time there. As soon as I was finished, I was greeted by my masseuse who provided me with a deep tissue massage upon request. To my surprise, the woman at the front desk (Cathy) performed my facial. Goes to show that everyone there is skilled and not just there to provide a pretty friendly face. She educated me on which facial products to use versus what not to use. Also, spoke about how beneficial the electrical currents are for your skin. One thing I would say would've been great was if my masseuse was a Male instead. I just feel that males can naturally apply more pressure without exerting much energy than a female can. With that said I primarily see myself returning here for a facial, vagacial, underarm wax, and body contouring. Especially since they offer so many services with discount offers.

From the moment I walked in the door I was treated with personalized care and attention. The…read morefacilities were clean and beautiful. Attention to detail is everywhere and that includes client care and services. I left with a feeling that I will be back. I cannot wait to try all of the unique services offered at Up.

I walked in randomly one day and decided to get a simple treatment. Basically removing some…read morehyperpigmentation spots that took less than 5 mins. The person treating me said if the dark spots came back within 3 months, I could come back and they would remove it for free. About a month later they came back (faded, but still evident) so I went back and they were closed. I went again the next day and was told only the person who gave me the treatment could touch up. They didn't know when she would be in again. I went back maybe 6 times in 3 weeks and still have not had anyone follow through. Asked to speak to the manager and she is on vacation for the next 3 weeks... This is a really difficult place to give business to. I live around the block and thought it would be easier to go to a local spa but it's causing much more frustration. No posted phone number or business hours either. Would not recommend

I've been going to Candy at Division Spa for over a year. She has transformed my skin and and takes…read moreher time inspecting every pore on my face. The facial is about $50 and last an hour and a half, which is unbelievable value. The face massage also tightens and leaves my face looking so lifted after each appointment. I tell all of my friends and family to go to her, we all love this place! Best kept secret

This small spa shares a floor with other businesses. As soon you exit elevator on 5th fl to your…read moreright there's a cell phone kiosk and then the spa reception desk with a small waiting area behind it. On the left side are 4-5 beds sectioned with curtains. Its not a relaxing and quiet place with the mix of conversations, spa music and sirens going down 5th ave. The waiting area smelled unpleasant like old food but thankfully my wait was short. There is a shared bathroom on the floor but it only had 1 used bar soap and cloth towel for everyone to wash and dry hands which isn't sanitary. I had to pay a groupon "tax" of $5 which didn't make sense because even if u add normal NY sales tax to the regular price it's still less than $5. Not sure how they are doing their math. Aside from all this, the actual staff and service were great. The masseuse did a wonderful job easing the soreness in my back.

Super small space, massage areas separated by curtains. People are friendly, Decent massage…read more Therapist told me what was appropriate tip before we began lol

I decided to try and book a different massage place for my husband's birthday. The scheduling of…read morethe massage was straightforward and quick. However, we ran into some issues the day of. We arrived fairly early as was instructed for the massage in order to provide our massage preferences. The lady who we thought was the receptionist but was actually the female massage therapist did not ask for our preferences. The male massage therapist was late and we were ushered into the room. The therapist asked my husband the pressure and type of massage he wanted as he was laying face down on the table while my therapist asked me while I was sitting and facing her. My husband felt like it was strange and a tad unprofessional given the amount we were paying. The massage room was not insulated well from the construction sounds outside so that was also distracting, but it's New York City, so there's not much you can do about that. The massage overall was a Swedish massage was fine but we were looking forward to the hot stone portion which I had indicated in the scheduling email that we wanted it. It was not made known to us that we had to request it in person. Furthermore, the price of the massage did not include tip which was a bit surprising for us and given the overall experience we felt it was definitely not worth the rate per hour. We were provided a 10% first-time customer discount in the initial email which was not deducted during our payment after the massage and the female massage therapist told me that there was no discount when I mentioned it. There was confusion all around and we had to retroactively receive the discount from the initial scheduling person, so it seems like there's some disconnect between scheduling and staff working in office. Overall, it was unfortunately a disappointing experience as I was looking forward to giving my husband a relaxing massage for his birthday, but he came out feeling disappointed to say the least.

These people are scammers, save your money. I should have known better when I was asked to pay a…read moredeposit through Venmo - no reputable business would request that. I made appointments for myself, my mom and my sister for my sister's birthday. I got to the place about 5 to 10 minutes prior to our appointments and my mom and sister were driving in from another borough. About 10 minutes after I got there, my mom called and said that she was outside in the car and could not physically leave the car. Her arthritis had unexpectedly flared up and she was in considerable pain. I explained the situation to the receptionist who said she understood and proceeded to speak to some unknown person stating "the client's mom can't come inside so they need to cancel". I then received a call from this unknown person who said that they could not waive the $300 deposit because she had people come in for our appointments (a lymphatic massage, a reflexology and a facial - something they should have staff on hand for anyway since they offer these services daily). I repeated what was happening with my mother and that if they were to make an exception in any situation, this would be it. She said that she didn't make the decisions and was communicating on behalf of the owner so I asked to speak to the owner and she refused - telling me that was just not possible. I asked her why, and to my disbelief, she said that she just couldn't let me talk to the owner. She then proceeded to insult me, saying that I should have prepared better and to add more insult to injury she said, and I quote "if $300 is that much of a problem for you, I don't know what to tell you". And then hung up. I can of course say the same about this business. If they care that little about their customers and if $300 is that much of a problem, this place should be out of business. In hindsight, I am glad this happened. If this place is that cheap, they would have been cheap with the treatments and I'm so glad we didn't take the risk. Take my experience as a cautionary tale - I would strongly encourage anyone who is thinking of getting a facial or a massage, please do not visit this establishment.