We brought in a blazer to be dry cleaned that had some stubborn stains. It normally would have taken a few days turnaround time to process it, but when the owner heard we needed the blazer for a work trip, he rushed the service at no extra charge and the blazer looks brand new! So pleased, will definitely be back. read more

Great dry cleaner! I've been coming here for a few years now. I take everything here from dry cleaning to alterations. They are friendly and get the job done right. read more

I've been coming here for over 10 years. No complaints about the quality or customer service which has been very good over the years but prices now are about 20% higher than others. Sadly most of us can't afford to pay a premium for anything these days so I'll have to find an alternative. read more

Verry good service.always..price correct People's friendly.verry professionals. Good job!!! read more

Every time i come to this please i have an issues. Today i went to ask if they're able to sue padding to cloth. Man says yes. Then i show a picture and before i explain the small and simple part i needed he changes mind and says no. read more

They cleaned my huge ruggable and my couch (covers and cushions). OMG! They're like brand new. This business is all about quality!

FANTASTIC! I have been going there for years and they pulled off a miracle. The miracle was a white dress shirt that is now perfect. They also do quality patch sewing. If you are a local person, this is thee place for dry cleaning! read more

Dear cleaners: I brought in a comforter, a fitted sheet, and three pillow cases. I was charged $92.00. Please check your security camera as it will show such, along with knowledge... that she knew such. Your claim is that you found the pillow cases in the comforter. When I came to pick everything up, I was refused all my items stating the pillow cases were not paid for. Yes, I tried to retrieve my items and it took the sheriff to get my comforter and fitted sheet... which I had paid for. $92.00. $92.00. I have the receipt and on Yelp, you said I had not paid for anything. You made the choice to clean them without notification or approval. They were not "drenched in blood." My cat had scratched me. Allbeit nasty. When your company realized that I had not been charged for the pillows cases, no one contacted me. I should have been notified about the situation and asked for an authorization to clean said cases for $40 more dollars. You did not. You did not. Both mistakes were the fault of your company. It was rung up wrong and no one notified me. You refused to call the lady that processed the order when I asked you to. I even asked if I could make payments just to get them back. You would think in such a situation, you would want to foster further business, acknowledge the mistake, and given me my property. You should not have cleaned them only to tell me after the fact, and your refusal to give me any of my stuff was ridiculous. We played tug-of-war until the sheriff arrived. On my part, I apologize for freaking out. $92 is a lot of money for me and no one warned me of an extra $40 on top of that. I used up my credit card to have them cleaned for $92.00 because they are brand new and a special treat for me. I want my three pillow cases back. I hope that you still have them as the attempt to get them was last Friday, March 18. If you refuse, I'll sue. Not just for my pillow cases to be returned... but for the full price of the EpiPen I had to use. The stress sent me into anaphylaxis. I have a rare disease. A trigger is stress. I'll also employ a lawyer at your expense. I finally have a comforter set I love. A lot has been taken from me in life; and now you have hijacked my pillow cases. Hopefully we can resolve this peacefully... forgive and forget. Thank you You have my phone number. I beg you to release them to me. They were a present.p Please let m read more

Brought in two dresses to get fixed. One taken in and one the zipper to be fixed. The zipper was never touched on dress no one... called the owner , he first lied and said he checked it . I had to argue and he actually told me there was another hole.. (there was NOT) Clearly he didn't check because the same hole was there. Then told me to bring back in. Hung up. Ok Tried on next dress. And they took it in wayyy to small. Called and told them they ruined the dress and I wanted to be refunded. I couldn't even button the dress! (I'm a size 2!) he LAUGHED at me. Said I cleared when they pinned me.. pretty sure I'd notice I couldn't button the dress since it was on me.. The tags were still on the dress when I dropped it off and they took them off too.. BRAND NEW. Refused to pay for the dress and refund me money even though we have spent thousands at this over priced dry cleaners . From now on I'll drive further to get better service. This place should be ashamed of their customer service One dress completely ruined and another not wearable. Traveling for two events and now have nothing to wear. Charged 56.00 to ruin a 200.00 dress and do nothing to the other. After reading response.. unless the owner could bring back the material that was CUT off the dress is ruined . Also the zipper was never fixed and wasn't even touched however I was charged for it. Would not bring clothes back because I won't waste my time futher read more

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Have been going here for a few months now and I love how friendly the people are here! They're extremely helpful and polite when I have questions and have great customer care service. This is the only place I trust to actually handle my clothes with care. They also do alterations and fixes, which is great because I tend to need little things on my clothes fixed whether it's zippers replaced, holes stitched, etc. Overall I genuinely couldn't recommend a place more. I definitely plan to keep going here. I've never had an issue while picking up my clothes. I also think when going to a cleaners, you need to be realistic about the results. If there's a hole in my clothes that I have no hope of fixing, I wouldn't expect a cleaners to be able to make the hole 100% invisible. If there's a really rough stain and I've done everything I can to get it out and it won't budge, I'd only expect them to make it slightly less noticeable or let me know that it can't really be taken out. :) read more

Sent everything from $2500 suits to dresses to comforters to Twin Oaks Cleaners in San Marcos and have been 100% satisfied. They have a program where if you pay in full when you drop of your clothes you get 10% off your order (just ask for the card) and when you reach a certain dollar amount you get another discount. They are priced great and have discount coupons in one of the booklets that you get in the mail for 10% off your order which you can combine with your 10% prepaid discount. The staff is friendly, the service is quick and they tailor clothes as well. Everything is done when they say it is. read more

The wprst kind of service i ever got! People cannot give service not work place like that though I have my shirts given to them I asked the stains and marks will be going away when they'll do the job they say they will.don't go there! I even asked the girl what is the best way to get those things off she wouldn't help! Ive been doing dry-cleaning for quite a while and never got that kind of treatment! read more

There customer service was so bad I didn't even last over a minute in this place. It seemed as if they were not even trying to help me out and there prices are way to expensive! I do not recommended going to this place. read more

DONT WASTE YOUR MONEY!!! I took all my dress shirts to get dry cleaned and just picked them up. They were not even cleaned. Every spot of dirt was still there. All they did was iron it and put it in a plastic bag and hope that I didnt notice. It wasnt a mistake or oversight either. I took in 15 shirts and all of them still had ring around the collar. Terrible. I will never go back. read more

Don't go this place!! This place ruined a very expensive suit........when I went back to complain all the owner could say is 'I don't know...I don't know....I don't know'. The suit was brand new and I had look at it very closely before I bought, so there was no way it was damaged before I took it in. I've been going to this place for a long time and usually bring a bunch of stuff to be dry cleaned. The owner DOES NOT care about loyal / long time customers. Take your business to a place which values it's customers....which is NOT this place. read more

I have been using Twin oaks now for over a year and find their pricing fair and the quality very consistent. When I have had to have alterations completed they do a great job as well. I am leaving this five star review because I found myself in a panic Saturday night and needed my clothes before I flew out early Monday morning. I sent the owner a message on Yelp Saturday night and he called me Sunday morning and happily offered for me to come by that evening and pick up. This is first class service and will keep me coming back! read more

Expensive but worth it! I have tried several local cleaners before landing at Twin Oaks and I can tell you no one is quicker and more professional. read more

Dropped off a pair of expensive dress slacks for my wife that had a food stain and one hem that needed to be fixed. Later that week my wife had a medical emergency so she did not go back to work for over a week. When she went to wear the slacks she found the stain to still be there and the hem not even touched. She went back and the owner said it had been too long and how would he know she didn't damage them again. She explained she did not go to work for over a week and did not have a chance to check them. Bottom line they took no responsibility and actually said "we don't guarantee that stains will be removed, if we did we would go out of business" Well hopefully you DO go out of business and maybe get replaced with someone that actually cares about a customer. I am always amazed at a business owner that just does not care to try and help. If anyone reads this please do not go to this establishment. Read other reviews and you will see the pattern. I am sure there are other cleaners that would try harder and do a decent job and maybe even care. If I spend money on something I expect and deserve fair and honest treatment. The owner in this case is neither of those. read more

I've been using Twin Oaks cleaners for nearly 10 years, since I moved into the area and there wasn't much else. Although they are not as convenient to my home or office as some of the cleaners that have moved in since, I still go there, because the service is impeccable. I've tried some of the others from time to time, and always had problems. Twin oaks always has come through for me, especially on short tunrarounds during my frequent business trips. Clothes are always clean, pressed, and properly packaged. I'm not sure who the negative posters are, but given that Yelp doesn't verify that a reviewer actually patronized the establishment, and what I saw with the astroturf during the Prop 8 campaign, I wonder. read more

I'm still going to this dry cleaner and they continue to have my clothes done in two days and be friendly when I come in.

Add me to the list of disappointed customers. If you are going to charge an outrageous amount to dry clean a dress ($25), at a minimum you need to disclose the price beforehand. My mistake for not asking, but I've never heard of a cleaners charging $25 to clean a dress. I will not be back. read more

Needed some dress shirts cleaned and my suit pants tailored and this place was the cheapest around compared to the ones over the hill! The girl at the front was super helpful and the quality was worth it and I'm for sure coming back next time read more

Took a set of chair pillows for cleaning at Twin Oaks Cleaners. They charged my $80 and when I picked up the pillows, the husband told me that he worked really hard on the stains to get them all out and that his wife hadn't charged me enough, and I was getting a really good deal. I got home, and the pillows were still dirty - no stains had been removed. No apologies or attempt to make it right. Very disappointed in this cleaner and will not be going back. Total rip off. read more

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Guy at the counter is a CROOK. The prices change each week I bring in five shirts to be pressed. Some days it was $11.00, some days, $15.00. Today he wanted to charge me nearly $20.00 to press five shirts because that was harder work. Really? So I asked him to explain why last week it was $11.00. Of course in broken english I'm told I'm wrong. I just wonder why there isn't a board with a price list on it? CROOK. Now looking for another local laundry to take my clothes. Just beware. read more

Extremely poor customer service. I went to pick up my dad's shirts and I noticed that the cuffs still looked dirty. When I asked the owner about it, he said that they do not clean the cuffs, only the collar... I asked him if they could clean the cuffs next time and he said, "No. We don't do that here." Their services are so expensive for them not to do an excellent job. I will be taking my dad's shirts elsewhere. read more

Very honest people. I lost my wallet in the parking lot behind the store and they returned it to me fully intact (all contents included). Thank you so much!!!! read more

This place is great. They get your clothes back to you in time, and back so quickly! I had to get my clothes ready for a job interview that was scheduled last minute, and the lady there promised to have it back to me by 10:30 AM, which I was very skeptical about, and didn't think it would actually be done. Went in the next day, and there is was, hanging up all ready in the wrapping. It was done correctly and very well! I would go back if I ever had clothes to dry clean! read more

This place is a joke. They are the most expensive in town, and when things go wrong, they do nothing. Been going there for 6 years and they screwed up a shirt and wouldn't cut me a break, even made me pay for the cleaning of the shirt. Never going back. read more

I dropped off my clothes, explaining that the 11 pairs of pants are to have no creases. When I arrived to pick up my clothes, 8 of the 11 had a crease. I explained to her that it was the first thing that I spoke of when dropping them off...NO CREASE on ALL pants. Usually I do understand that from time to time one or two may slip by and it is an easy fix....pick up the next day, no problem. Then I looked at the bill. WOW...did you hear me I said WOW!!!! They were all basic cotton pants for work. No biggie! but the bill had me paying $5.25 for each pair of pants....ARE YOU KIDDING ME!!!! I used them because I was in a pinch and needed to use them. I normally use "Excellent Cleaners" next to my work. It was a $2.00 dollar difference between the two for a pair of pants. I told them I would not be back at these prices. They said we have to charge that much because we have $10,000.00 in rent per month....I really don't care! I can understand maybe $.25 or $.50 more....but $2.00!!! That was my first and last time going there. For the $22.00 difference on this bill I would have driven to "Excellent Cleaners" it would have cost me $5.00 in gas. Convenient but VERY EXPENSIVE....Save your dollars drive an extra 5-10 miles. read more

Too expensive! Two dresses and one blazer was over $42.00. When I asked the woman working for a price list she said they didn't have one. Very poor customer service too. read more

TWIN OAKS CLEANERS is the WORST dry cleaners I have ever been to. I took an expensive pleated curtain to be cleaned and pressed. First, they tried to remove the pleat so the curtain came out with a wrinkled look. When I asked why, the owner got surly with me and walked away. The worst part was that they ripped the curtain and tried to hide it. I didn't notice until I got home and started hanging them. They had "rolled up" the curtain with the rip on the inside so I couldn't see it at the dry cleaners. I am on my way back to get this resolved but I don't hold much hope that they will take any responsibility. I just returned from the dry cleaners. When I told the woman at the counter about the ripped curtain, she laughed and said "Yes, we know." I asked for my money back. She got rude and said "That happens to curtains." At my insistence, she called the owner but he was even more rude and said he wasn't giving me my money back or making it right in any way. read more

I typically fire my dry cleaning provider as soon as they loose an article of clothing or rip a button on my shirts....Needless to say this place still has my business after 8 months. Clothes are always cleaned properly and timely. Staff is very friendly. Their hours of operations work well with my busy work schedule. read more