RUN FAR & FAST (AWAY) FROM THIS LOCATION!!!!!!!!
DO NOT…read moreSTOP. DO NOT GO. DO NOT CALL.
-5 STARS IF THAT WERE POSSIBLE.
This location is an absolute RIP-OFF.
I've used Two Men & A Truck seven or eight times over the years, across multiple states, and never, not once; have I experienced anything remotely close to what I endured on 12/17/2025. This franchise should be shut down, full stop.
I never even thought to check reviews because my past experiences with this company have consistently been excellent. In fact, my previous move into Austin was outstanding, fast, efficient, detail-oriented, and professional. I was so impressed that I tipped each mover $100 and even gifted them brand-new clothes and shoes that had belonged to my late brother. That's the level of appreciation I normally have for this brand.
This move? A complete disaster.
The two movers, Austin and Fernando, were pleasant enough on a personal level but professionally, it felt like I was watching two people move an apartment for the very first time. Fernando tried to keep things moving, but they were completely out of sync because Austin simply could not keep up.
Let me be very clear:
This was a one-bedroom, first-floor apartment, moved just over TWO MILES away on the SAME STREET, into a second-floor loft.
Total time? Almost FIVE HOURS.
They complained about long walkways yet arrived without the proper equipment, which slowed everything down to a crawl. And to make matters worse, they didn't even move all of my belongings. I still have items left at my old apartment, costing me more money daily because I still have not been able to turn in the keys. I also lost a full day to move the rest of my stuff because I had to go to work.
Everything was boxed and ready before they arrived. Yet Austin spent an excessive amount of time shrink-wrapping items furniture as if we were transporting things across state lines. We were moving down the street! The pace was so painfully slow that I eventually told them to only move the large items and I would just move the rest of my things myself.
Now let's talk money.
I was charged $160 per hour PLUS a $160 trip fee. WTF?????????!!!!!!!!
Yes, read that again.
The total came out to $1,040.00.
I have never paid anywhere near that amount for a local move; ever.
When I complained, and when my mother complained, we were met with passive-aggressive disrespect from the Operations Manager who came out to the site, he was so disconnected it felt like talking to a Charlie Brown character; nothing but noise, no substance.
Then I was escalated to "Good Olé Patronizing Tristan," who proudly identified himself as some sort of Director. I could not tell. He handled my complaint with zero care, zero accountability, and maximum condescension. His response?
"We're just having a conversation."
No, Tristan; we were not.
You were deflecting. You and your staff are incompetent.
This clearly isn't his first time treating customers this way. He knocked $200 off the bill, leaving me to still pay $800.00, despite the fact that not all of my belongings were moved.
Let me be blunt:
It's very easy to be smug and disrespectful over the phone. That behavior is cowardly, unprofessional, and unacceptable. Be careful the energy you throw out because you will be faced with it right back if the lessons in customer service are not taken a round turn on.
I contacted corporate and filed a complaint; only to be routed right back to Tristan, even after clearly explaining that he was part of the problem. I did not want to speak him but in that money I tried. He did not. "There is nothing more we can do!"
I am definitely reporting this franchise to the BBB. They cannot keep operating in this manner.
And I'll say it again for emphasis:
I WANT MY MONEY BACK.
YOU DID NOT RENDER QUALITY SERVICE.
If you value your time, money, or sanity; RUN. AND FAST!
