I see many reviews with unhappy people. The fact is that 99% of society knows nothing about car repair and the processes necessary to get the job done properly; that includes most of you owner owners of high end vehicles in this area. That's a fact. If Tysons Corner Collision is so bad, they why is it certified for the highest level of exotic material repairs from the same company(s) that you bought your car from? Fact is that the proper repair process takes a lot of time and detail. No exceptions. Body work, welding, repair on metal and carbon fiber, paint matching- they're literally like art work... actually they are art and artists are few and far in between. Did you know your car comes from the factory with many or multiple defects of all kinds? If you do then stop complaining if things aren't perfect after a repair! Secondly, usually you complainers are not complaining on your own, you're being helped tremendously by your insurance companies whom want you to go to their "own" body shops, such as Caliber, or other chains where they have their own vested interest and stakes in. You want high level car repair to be quick ? Oh that's because your rental car coverage ran out and your adjuster just emailed you ? Got it! Hahahaha. You don't know the technology that goes into the original make of the car, nor the repair of the damage to the car. Admit it, you don't. But you're an Olympic grade complainer! Admit it! It's all good. Bottom line is that TCCC has the training system and personnel to make it happen right more than any other shop around here. That's the reason the repairs are solid consistently, even if techs come and go etc. I've been there many many times and paid out of pocket, and via insurance etc, no issues. No, your eyes are certainly not sharper than mine, but you need to be realistic. End of the day mistakes can be made anywhere, but if they make one TCCC makes a better effort than any shop around to fix the mistake. Are you perfect? No, and neither is your car! Shaun R, Tamara, Chris (tech) and the rest of the shop are more than solid at what they do. It's easy to complain, and it's hard to be satisfied. But get real, you're not getting your car back quick when it's insurance paying and they're backlogged, and even if your rentals running out the repair process is the repair process, and delays for parts, weather or life are all part of it. Sometimes you have to just deal with it. This is not a humanitarian topic, this is a luxury and vanity affair! Most of you complainers just go buy a car with loan or lease and want a low price repair, same as a low monthly payment. Wrong place dudes. If you want it done right, this is the proper shop. No BMW's allowed! And some other makes... so you guys need to find other shops! But most of the good stuff is allowed here for repair. Nuff said. Gotta go, but you get the point... I hope! read more

First, I will say that after having driven my car for 2 weeks since it was returned to me from TCCC, my car is performing great. Additionally, I brought my car to my trusted mechanic to review TCCC's work and he gave a grade of approval. He also pointed out the places where the autobody work was exceptional. TCCC pays attention to detail. However, be wary; read on . . . I removed 2 stars for the following reasons: 1) My dealer recommended this collision shop when I was in an accident. So, I had my car towed there. However, when I called to ask about the progress on my car 2 days later, the phone repeatedly went to voicemail. The only way I was able to bypass the voicemail at this shop was to call the Tysons Audi dealership and ask to be transfered to the collision shop. Due to this trouble with communication, I decided to have my car transfered to a different collision shop. When I informed the dealership of my decision, I was finally transferred to the manager, Guy. I informed Guy that I wanted to have my car transfered to a different shop and was approved to do so by my insurance. At this point I learned that my car had already been disassembled. I felt that I was forced to move forward with the repairs at TCCC. In the 7 weeks that followed, my husband received one email per week with an update on the progress. No parts were ordered for my car's repair work until week 3, which surprised us. Additionally, no specific dates were set for when we could expect the car to be ready. During this period I did call TCCC once a week and was never able to speak directly to Guy. Being in an accident is inconvient but the situation becomes even more unbearable when the business you are relying on to help is not readily available by phone. 2) As I stated above, it took 7 weeks to complete repair work on my car. If you need your car to be repaired in a timely manner and expect communication with your mechanic, I would not recommend TCCC. The repair work required included: the passenger side light was replaced, the bumper was replaced and painted, and the sensors were reset by the dealer. Again, the work completed by TCCC was well executed, however the time line was such that we were afraid we'd need to send in search and rescue for the car. TCCC was not easy to work with. Talk to your insurance and a trusted mechanic before you select a colision shop. I wish I had done so. read more

C300 4matic, driver's side door replaced; I am trying to schedule an appointment for the forth time. Past three times, they could not adjust my door right causing wind noise & water leak from car wash. Tysons Corner Collision Center could not fix these problems and I was not feeling welcomed by them when I took my car in for the third time. Now, I just found out that they damaged my speaker... I am going in for this one and will update my review. Update 1. Just found out that they damaged my original door (Harman Kardon Speakers). I finally scheduled my forth appointment on Tue. coming week. I will update again... Update 2. Today I visited Tysons Collision Center again and spoke to Tim, a director. He was very kind and understanding and told me that he will contact insurance company and get back to me. I guess my next update will be the last one since Tim is the highest I can reach at the shop before taking them to court. Update 3. I went to the shop for the fifth time. Tim said he will contact the insurance company to replace my damaged speaker. I don't know why this takes weeks from my last update. He could have looked at the speaker when I was there last time. So, there will be another update, I guess....It's been almost three months since my first visit. In the mean time, I have been building up my documents for court, just for in case... Update 4. Again after few weeks, they received a check from insurance company to cover the damaged speaker from the accident (from a 4 inch door dent?) and they replaced the speaker and re-adjusted my door. It is not perfect, I still hear wind noise but I will settle. It's been longer than 4 months long battle and I will stop. I will probably take my car to MB dealership to fix the rest. I am bumping up to two stars for Tim, director there for dealing with his poor performance employees. To the employees at the body shop, please stop wasting company money and look for something you are good at! read more

This place is the best. While driving to Myrtle Beach with my family for vacation in my Mercedes E350, I was sideswiped by a young man who thought he could squeeze between a 7-car pile up in the left lane and me in the center lane. The damage went from the driver side back door to the front door. The insurance adjuster wrote up the assessment for the back door to be repaired and the front door replaced. I didn't agree with his assessment, but he said if the shop didn't agree, they would submit a supplement. My first shop visit was a shop who is associated with the insurance company, and they said they would do whatever is written on the assessment. They left me with a sinking feeling in my stomach. My online research led me to Tysons Corner Collision Center and when I went, I was introduced to Shaun Robinson. Shaun was proficient in his observations, and as he was looking at the damage and the assessment, said, "Oh, there's no way we're repairing that door. You're gonna get a new front door, new back door and a new rocker panel." My confidence was returning. I had a few other areas on the car that I wanted to have addressed as well, and after speaking with him about them, he gave me a reasonable ball park estimate on those as well. He then offered to give me a tour of the shop, which was incredible to a car guy like me! The staff was not only professional, but also courteous and accommodating. Shaun kept me up to date on the progress and made sure to do everything he could so I didn't have to. I was so pleased with the entire process, I almost forgot the fact that the only reason I was there in the first place was to repair damage from an accident! I'll recommend them to any and everbody I know that needs work done to their car. Thanks again to the staff for an absolutely incredible experience! read more

I went to the Tysons Corner Collision Center in Vienna Virginia because a commercial dump truck had side swiped the front right end of my Porsche Cayenne S. In 2010, I had Tysons Corner Collision Center make small repairs on my Porsche Boxster S and Porsche Cayenne S (about $2,500 on each car to remove all the minor scrapes and dings from driving in DC and Northern Virginia). I returned to Tysons Corner Collision Center after the accident as I had that prior relationship. In addition, I had purchased the two Porsches from the associated Penske Porsche Dealership. Shaun Robinson immediately looked over the damage to my front end and told me it would be a considerable cost ($8k or $9k). He was informative and explained ways to reduce the costs. He arranged for an Enterprise rent a car so I could get to work, and within 2 hours he had contacted me with a detailed estimate with an email to follow within that day. The car was in the shop for over a week as many of the parts had to be ordered and Shaun gave me his work cell phone so he was always available (I never had to leave him a voice mail, he always picked up) and he was friendly and informative at each call. Both Shaun and the Tysons Corner Collision Center called me to tell me my car was ready, and when I picked up my call, the cost was a little over $7k, and the front end looked great. Shaun walked me through the repairs and asked me to pay attention as I drove that week to make sure the car felt and operated well. I met the Manager and expressed my satisfaction with Tysons Corner Collision Center and Shaun. I recommend the organization without reservation. read more

I brought my Audi A4 to have a scratch on the rear quarter panel and edge of the bumper panel repaired. I've used them before because they are certified by Audi to meet Audi standards for bodywork repair. The last time I used them the work was also excellent. This time, I worked with Chris Taffo and Nabia Pirzada, and from the first moment I brought my car in for them to look at to the moment I picked it up with the work complete, I received excellent, timely and courteous service and help from both. Calls or emails were returned almost immediately, and Nabia kept me fully informed and up to speed on the progress of the work. Geico gave an original estimate of around $800 to do the work, which only allowed for a repair of the immediate area. TCCC took the panels off and gave Geico an estimate for properly doing the work of about $1900, which included a complete stripping and repainting of two panels and other associated work. Geico signed off on everything because the presentation of what needed doing made to the Geico estimator by Chris was so precise and in accordance with Audi's requirements. The only thing Geico did not sign off on was a difference of $2 an hour for labor costs, which TCCC simply waived. The actual work itself is perfect, with the blending of the paint color a perfect match to adjacent panels. The car looks great. They are also a certified repair facility for Mercedes, Bentley, Aston Martin and Porsche, so that also tells you they really know what they are doing. I highly recommend them, and want to particularly thank Nabia for her thoughtfulness and kindness throughout. Steven K read more

This review is for my 3rd visit to the shop over the past 2 years and finally have a reason to leave a positive review. Don't get me wrong, this place should always get 5 stars for the quality of their work. Regardless of everything that has frustrated me in the past, I still come back to Tysons Corner Collision Center simply for the fact that I have 100% faith in the quality of work and the fact that they're a certified shop by Mercedes-Benz (among other European brands). In the past, the car would spend weeks at the shop without much of an update. I would always have to call in myself and rarely get through. This time around, I was working with Nabia and she's been wonderful. I received weekly updates and through email (much preferred over a call which I'm likely to miss). The updates were thorough and detailed with progress updates and that helped to keep track of the repairs. What I'm also thankful for is Nabia working to accommodate my ask for expediting the repairs before my rental coverage ran out - and she did make it happen a 6 days before originally estimated completion date. Does this place a little more time to complete the work? Yes, no denying that. However, if you want to truly take your car back to factory-specs and get the best results possible, then bring your car here. The wait is more than worth it and luckily for me, I worked with Nabia this time around to have the work completed a bit sooner (with zero compromise to quality of work) and was receiving weekly updates (at times multiple times a week). read more

For the past 10 years I have been using exclusively the Tysons Collision Center's services for my 2004 Benz E-320. During this time, I made more trips to this place than I wish to count due to all sorts of problems the car has had, but I have never had even one poor experience with this place. Never. I am truly surprised to see the negative feedbacks! Last week I picked up my car from TCC after a relatively mild accident but apparently bad enough in terms of loss-to-value ratio to send my otherwise fine and well maintained 86K car into totaling. This would have been a real shame. My husband and I cannot thank enough the TCC's staff for their high professionalism, courtesy and quality of service, and especially Tim Pfeifle, the Manager, for all his help and patience. Tim has helped us avoid a salvage title and a substantial monetary loss through his quality advice on how to deal with this complex situation in search of an optimal solution, and by handling directly with our insurance co. all the back and forth estimate adjustments and negotiations. This is even more impressive, seeing how busy this place always is. Yet, never have I felt that I am not a priority for the Manager or staff. The car has received the usual highest quality repair service and was back on the road within very reasonable time. A truly heartfelt thank you goes to the team!! Needless to say, I am not shopping around for body shops. read more

Overall, a very smooth process, however nothing is perfect and neither is TCCC. The timeline for the repairs were long, almost a month. However, this was explained to me early in the process so I wasn't blindsided and already knew what to expect. Also, the payment process was a little quirky. My repair total was a little high and TCCC would only except a maximum payment of $2500 on a credit card. I had to find another source of payment for the remaining balance...check, cash, debit card etc. I would have preferred to put the entire balance on my credit card, but was given the explanation that it's company policy. Nabia was my advisor and she kept me up to date with regular phone calls and emails. I never had to call to get an update on the status of my vehicle. She handled all of the correspondence with the insurance company and got approval for further related damage that was discovered after the initial estimate. Her attention to detail, courtesy, and professionalism more than made up for my minor timeline and payment gripe. When all is said and done, the repairs were A+. Not a hack job as I have experienced with lesser quality repair shops that use shady practices, parts, and techniques to maximize their profits. I would use TCCC again and recommend them for the over job well done. read more

I wanted to take the time to write about my experience with Tysons Corner Collision Center(TCCC) because I feel credit should be given when due. I incurred body damage to my Audi A5 which was just 2 years old and in great condition. The body damage was the result of road work in progress on 267. The front end of the car had to be repaired/repainted, etc. I worked with Chris T. 1. the end product was perfect. 2. The experience was also perfect in that the staff were professional, helpful and always very accommodating. Chris did a great job getting my car restored. During the process he was always there to answer questions and to give me updates. He is very good with customers and explains step by step what repairs are needed and kept me in the loop on the repair progress. For the record, USAA did send me to another location to get an estimate, but I declined when I saw the poor site conditions. I knew about TCCC and informed USAA that I wanted to have their shop give me an estimate (they ultimately repair my car). USAA honored my request and asked me to take a brief questionnaire about my decision to go with TCCC, and to rate my experience and satisfaction with the end result. TCCC got straight As. Tricia S read more

My 2017 Audi Q7 was repaired here after being rear-ended. I can't say enough positive things about the quality of the customer service received from Nabia Pirzada. Nabia was always in communication with us about the progress from the day our car arrived until we picked it up. I have had experience with repair shops over the years & have never been fully satisfied with the work. Their work is PERFECT! The car not only looks new again but it is mechanically perfect! As a side note, Nabia also went above and beyond helping to fight with the insurance company, who of course did not want to pay the labor rates. In the end the teamwork with her paid off and the insurance company paid in full as they should have from the beginning. She was apologetic for the extra time it took to hassle with the insurance company (even though she bore no responsibility in this delay) however, this was not even a slight inconvenience as the most important part for us was to have our car repaired the correct way. If you want your vehicle repair to run smoothly without issue and have the peace of mind knowing everything was done and done right THIS IS THE ONLY PLACE TO GO!!!!! read more

I would like to unreservedly recommend this facility to anyone who wants the best job possible done.I would advise others to take the negative reviews with a large pinch of salt and read in between the lines to establish the objectivity of the writers' in question. My experience at the Collision Center was nothing short of what one would expect from a Prestige Marque Repair facility; FLAWLESS ! First of all , I would like to point out that this is a State -of The-Art Repair Facillity which is also fully certified to do ALUMINIUM repair work on prestige brands including Aston M., Porsche, Audi, M-B, etc.The staff are fully qualified in the best traditions of the Penske Group and their consistency in delivery of quality is second to none. I had to have some repair work done on my AUDI and as I have come to expect, the quality of work was flawless and executed with sterling professionalism. I received helpful advice and very competitive pricing and i was regularly updated on progress. I would not hesitate to take my car there again. Thanks to Wendy, Mildred, Neil, Shaun and everyone else on the team who gave my car their best effort .! K. read more

I met Ms. Nabia Pirzada, Customer Service Representative at the Tysons Corner Collision Center in Virginia, when my Audi Q5 needed repair. She impressed me by her polite presence and the fact she was very straight forward. Ms. Pirzada prepared me, ahead of time, for a long battle with State Farm, my insurance. They are the slowest paying company and due to their inefficient bureaucracy, the repairs were delayed week after week. Ms. Pirzada made this frustrating situation easier to process by keeping me up-to-date with emails and phone calls. She shared detailed information as the parts were ordered and the body work evolved . Thanks to her perseverance with State Farm, I was able to receive the reimbursement checks. Ms. Pirzada is an asset to Tysons Corner Collision Center due to her intelligence and warm personality dealing with customers. I am grateful to Ms. Nabia Pirzada, without her assistance and support, this whole experience would have been unfathomable . At the end, the repair performed by Tysons Collision Center was outstanding -- the door they fixed looks like new. read more

Supremely professional. I never leave reviews but this place truly deserves it. There is a reason every premium dealer in the area suggests them. I was assigned Nabia who handled my claim, I was not at fault and therefore had to go through someone else's insurance which was a bit of a pain but nationwide and TCC both handled it well enough that I had a rental covered and not too much stress there. The work itself does take some time as some others have mentioned. The work, however, is well worth it and if I was ready to wait to get my car back in perfect condition. My car was a 2018 and they ordered all new parts and described in detail the work that had been done. Nabia constantly updated me via email (my preferred method) and the manager, I believe his name was Tim even came out when he didn't have to and talked to me. The front desk was excellent and called enterprise to receive my rental and I dropped the keys off with them when I picked my car up. The people working here are fantastic. I recommend this place wholeheartedly and was very satisfied with the experience. read more

I was in the unfortunate situation of having to get my brand new car repaired when another vehicle hit me on the beltway. While the other driver's insurance agreed to cover the cost of the repairs, they were not very proactive in communications and it was very hard to understand where things stood in the process. Thank goodness for Nabia Pirzada at Tysons Corner Collision who was a dream to deal with throughout the repairs. She was extremely proactive in keeping me up to date; was always one step ahead in making sure I knew what to expect and when, and she was an effective conduit back to the insurance company. I truly believed that she had the team at Tysons Corner Collision always looking out for my best interests, even in cases where the insurance company pushed back or was less helpful. I was impressed with the repairs (car looks brand new again and drives great) and I love that they gave it a nice overall clean before I picked it up. Definitely would recommend Tysons Corner Collision - hopefully you can get Nabia to work your claim. read more

Due to an accident, my 2016 Audi Q5 was damaged on the lower right bumper, fender and rim. A neighbor recommended Tyson's Collison Center. I dropped off the vehicle for repairs and asked if they could also fix a paint transfer incident that occurred at a local commuter lot a few weeks after the initial accident. Since there were no witnesses this would have been at my own expense and would gladly have paid it. The center went above and beyond, the vehicle came back looking great. Left the center and went directly home, later that evening as we were heading out for dinner, we noticed the right rear bumper had some scratches (later the rim as well). I contacted TCC and was told to return it when I had time. I know they did not have to honor it, but they went ahead took care of the damages at their expense, and I'm that much more appreciative and impressed with their service and professionalism. Recommend them highly. Last but not least...a shout-out to Mr Guy Johnson...awesome! thank you Sir! read more

Nabia Prizada is the most responsive Customer Service Representative that I have ever met. She went above and beyond throughout the whole process. My back and forth with the insurance company was a complete wreck and it would have been a lot worse if Nabia did not have my back every single time along the way. She is a true advocate. I have very high expectations in regards to customer service since I work in a customer oriented business, and Nabia truly is an invaluable asset for the Collision Center. She answers within the hour, and is very accommodating towards her client's preferred communication method (email for me since I am in meetings all day). Thank you Nabia. Management please continue to reward and take care of employees like her, because we (the customer) will only come back based on our customer service experience regardless of workmanship (not to say that the shop did not do a good job, but I wouldn't know I am clueless about body shops). Thanks again. read more

After getting the run-around from my insurer's 'preferred' shop we decided to take our damaged Audi to Tysons Corner Collision. They are one of only two Audi-approved collision centers in the DMV, and it shows. Did it take longer than I wanted to finish the repairs? You bet. But I lay that squarely at the feet of my insurance company that needed four (four!) trips to the collision center to approve the work on my car. If you look at the actual time spent working on my car the insurance company's shenanigans doubled the repair time. In the end, I put my car next to a new one on the Audi lot next door (my car is only three months old) and you could not tell the difference between the two cars. It was, literally, good as new. All the staff were responsive, esp. our tech, Shaun, and I would not hesitate to take our car to TCCC again. Top notch, all around. read more

This company does excellent work. My nearly-new Audi Q7 was hit and they restored it back to the same condition. Fit, finish, parts, paint, quality of work. They also back it up with a lifetime warranty. They were also successful in working with my insurance company pay for it all. Would I have liked it faster? Perhaps. Between Geico adjusters and their coordination, the repair may have taken 20% longer than I would have liked. However, I intend to keep the car for a long time so on balance I would prefer quality over and extra week getting repaired. Celvin and Shaun kept me fully informed throughout the process which I appreciate. It is never an easy thing when your car gets disabled, and insurance companies are looking to save $$, not care for your long-term automobile use. If you want the highest quality result, these are your guys/gals. read more