I wanted to update my original review because, unfortunately, my experience over the past several…read morevisits has been a bit different...
I still really like this Costco location. The parking lot generally feels a lot less chaotic than some other Costco locations (although, let's be honest, it still depends on the day and time... you're either walking into a full on battlefield or having the smoothest shopping trip ever haha!).
I shop here pretty frequently since it's just the two of us, so a lot of my trips are for one or two items rather than giant Costco hauls. I really appreciate that this location has self checkout because it's perfect when I'm just grabbing something quick, which is usually a case of water.
That said, the customer service at self checkout has consistently been disappointing. Sometimes you have to press the assistance button, and other times an employee comes over automatically to scan heavier items. Unfortunately, I'd say 9 out of 10 interactions I've had there have felt cold or unfriendly. During my visit today, the employee walked over, silently scanned my case of water, and walked away without saying a single word. No hello, no "have a nice day," nothing. I told her thank you, but the interaction just felt awkward...
On another visit, an employee actually snatched my fiancé's membership card right out of his hand instead of simply asking for it. Little interactions like these add up and leave you feeling more like an inconvenience than a customer...
I also recently spent quite a while looking for a specific product. After checking everywhere I could think of, I asked an employee for help. She said she could "try" to help, but she was clearly busy pushing a cart somewhere else. She pointed me towards the front of the store and kept going. I ended up asking another employee near the front of the store, who also just directed me back to a general section. Thankfully, after looking around on my own, I eventually found it. I completely understand that employees get busy, but when the store layout changes so often, especially when they have new warehouse sales, it would definitely be nice to get a little more helpful assistance with finding items.
I've had much friendlier and more helpful experiences at this location in the past, which is why these recent visits have been disappointing. It's still a clean, well stocked Costco, and I genuinely like shopping here. I just wish the customer service was a little warmer and more helpful because it would easily make this a 5 star location again.