Josh at the front was so amazing! We had a scheduled UHaul pick up at this location and…read moreunfortunately the entire UHaul website was down. Josh took the time to help me and my boyfriend find and schedule another moving truck for pickup the same day. Customer service was phenomenal!!

I would strongly recommend avoiding renting a storage unit from this business unless it's for a…read morevery short term (1-2 months) and part of a promotional deal. Their pricing practices are concerning, as they significantly increase rates after any promotional period or originally agreed-upon rate ends. As someone who has rented several storage units across the country during military service, college, and job relocations, I've encountered both good and bad experiences. While this facility is new, clean, and staffed with friendly front-desk employees, the general management appears focused on maximizing profits at the expense of long-term customers. They frequently advertise low promotional rates online to attract new customers but raise prices steeply for existing tenants. My wife and I rented a 5x10 unit three years ago on a promotional deal for around $69 per month. After the promotion ended, our rate increased to $89. Over time, we received emails notifying us of further rate hikes: first to $139, then to $179. Meanwhile, as of January 2, 2025, the same "Premium" 5x10 units were advertised on their website for a regular rate of $83, with a promotional offer of two months at half price. This means we were paying more than double the advertised regular rate for the same type of unit. We reached out to management, pointing out that as loyal customers of three years, we were paying far more than even the regular advertised rate. Despite this, their response was to offer a $30 discount--still substantially higher than the listed rate for new customers. While the facility itself is well-maintained and convenient, these pricing practices make it difficult to recommend this business for long-term storage needs.

Four times I went to this location DURING business hours and 4 times they were CLOSED. No one…read morethere. Then FINALLY we went and we're told to wait OUTSIDE in the heat, because the "office is too crowded," as ONE other person was there and if we went in, it would be 4 people. Wow. Scary. While we waited I looked up other storage places and found far less expensive places AND one that was climate controlled. I didn't even get a chance to see units here because apparently the employees just don't want to work.

Management has absolutely no customer service. The effort of typing sounded like more than the guy…read moreon the phone had the energy to do. Could not quote prices as accurately as I could after reviewing the website, but they work there?! It's real estate. Hes there to make money, not provide service. Pushing business to competitors.

Harrison, the on site manager was stellar with information and customer service…read more Kathy set me all up via phone. Very easy process.

My experience with public storage was amazing . This is my first time getting a storage unit and…read moremanny the onsite manager made it go as smooth as possible . They took the time to answer my questions/worries, listened to what I needed, and showed me different units. They were honest, transparent, and kind ! I would definitely recommend this storage place for friends/family

**Updated** False…read moreadvertising. My wife and I went down here to look at a 5x5 unit because they had a promo of $29/month plus first full month is free. We made in online reservation for Tuesday 11/15 and even had 2 phone calls confirming. When we got there, they couldn't find our reservation at all and didn't even know we we had an appt on 11/14 to look at the unit. But the big issue is that after the first full 2 months the price goes back to $49/month. No where online did it say that the price would go back to that, from the promo price. So after seeing that online and talking to 2 separate people on the phone we thought we would get the promo price for the duration of our rental. The only reason we figured it out RIGHT BEFORE SIGNING was because we asked again about the price in person. This is such false advertising and disappointing. In addition, the employee didn't even offer to work anything out. They have lost our business and respect. Update: The day after posting our review we were personally contacted by the property manager. He apologized for our negative experience and offered to make things right. He was straight forward with us and understood our concerns. Since he was willing to correct things and treated us with respect, we decided to give West Coast Storage a second chance. So far it has been a good experience and the facility is very clean. I am happy that the property manager is a stand up individual and did the right thing. Based of our interaction with Raul, I would recommend renting here.

Clinton is one of the nicest people I have experienced in self storage companies I have worked…read morewith, and the Woodburn region in general. If I was a local and was in need of a storage unit, I would chose Mt. Hood Self Storage 10/10 times!

This place has wonderful customer service , Clinton and Angela make a great team to get your…read morestorage and truck rental needs met . Thank you guys

Well-organized, good signage, friendly staff. Had a bit of confusion with our containers arriving…read morefrom out of state, but they were able to help us figure it out and get everything to the right place. They have everything you'll need for moving - boxes, tape, locks, protective padding. Great experiences with everyone I have interacted with here.

The site manager, Austin, is incredibly helpful & friendly in all our interactions. Not only did…read morethey make the moving in process super easy, but they made the moving out process equally smooth. They have also been accommodating and understanding of various circumstances on my end which has been a real lifesaver. My storage unit was clean, secure, climate controlled, easy to access, and well worth the money. The customer service provided by Hillsboro West Self Storage is top tier and will make you glad you chose this location.

I was stranded and texted/called twice. They only respond through text. I never got a text/call…read moreback. Disappointing behavior.

We have lots of cars in our big family and I have used Tigard Towing a few times now. I have always…read morebeen more than happy with the service and pricing. Something weird happened the last time I looked them up. I somehow reached a Yelp page for what looked like Tigard Towing. I mean it actually says Tigard Towing at the top. However when I called, it didn't sound like the same people I've dealt with before. When the truck came out, it wasn't the same company. Not really sure why this other company is using another company's name online but I called the real Tigard Towing and the owner told me to be careful because there is someone trying to use their business name online. Basically just save 971-998-9816 in your phone and you'll be covered. If it's a beautiful red truck showing up for you, then you know those are the right people.

These guys are very professional and easy to work with. Have used their facilities for a few years…read morenow. No need to look elsewhere at all.

DO NOT RENT FROM HERE!!!! They will bump your rent a 100 dollars or more every year as a loyal…read morecustomer but give new customers lower rates than you. Pretty clean facility but the rent increases are absolutely insane. Look at the same size units in the surrounding areas and they're hundreds less