This place is a total rip off! Filled with incompetent, ignorant, degenerates as hourly employees. All they do is sit around and have poor communication skills. Unable to articulate a complete sentence. Avoid having your car towed here at all costs. There needs to be a 0 star option. read more

Chris was a horrible yardman. He took an extra 20 minutes to bring my car back. Because I think he was listening to Apple Music radio in my car for 10 minutes. What he was doing for those extra ten minutes is beyond me! read more

charging me $432 for getting impounded by hawthorne police is crazy and than it wasn't even held there for a full day just 3 hours is fucking crazy read more

I wish I could give this place zero stars. Horrible service and rude people working there. You can tell from the faces of the employees the minute you enter the place that it's not gonna be a good day. They all look upset and angry for no reason. If you start asking questions they get irritated easily. They will give you papers to fill that look like has been prepared by a 1st grader. They make copies of everything for themselves but won't give you a copy. If your car has been involved in a crash and you want to get your stuff out they only allow 1 person to go in even if you are on a wheelchair they won't allow anyone to assist you because that's their rules. They are contracted with Hawhtorne police so the police dept makes money having your car towed with this company. They wouldn't let me call AAA either because they wanted to be the only ones to tow. read more

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Disgusting ripoff artists. They have a very lucrative contract with the City Of Hawthorne and they charge not only for towing but for every minute you leave the car there there's a charge on top of that plus a $200 "administration fee" that they supposedly give back to the City Of Hawthorne. I filed a complaint this afternoon with the City Of Hawthorne. When I spoke with the manager of US Tow Hawthorne this morning, he was glib, rude and very curt and seemed to enjoy the fact that he has people over a barrel when the Hawthorne police tell him to tow a car. Don't use these jerks!! read more

Absolute garbage company. Everything sucks from the location, to the interior, to the rude front desk, to the lazy workers in the back. The only reason this business exists is because they are crooks and scammers. read more

they are the worse towing ever broke ass company they towed my car a 2026 honda accord brand new car and i got out thursday and my car is missing parts from my engine my engine is giving me issues im missing parts from inside my car they stole parts from car cause my car is brand new and it was working perfectly fine when it got towed and i went got some paperwork from car on monday and the parts where still there but on thursday they weren't they stole my parts! fucking bums ! read more

Not very good they tow my car and lie about labor time which is unethical. They're just here to abuse the middle classe

Would give 0 stars if I could! Employees aren't friendly and their prices don't add up I was overcharged with no explanation of why !

These are your typical crocked tow company...illegally towed me, blamed it on the retail store. The lot empty and I was shopping there, blamed it on the store manager and said he signed off on it. Bo true, I will be seeking compensation and a refund! read more

So you basically "steal my car", hold it ransom and then I have to wait 30 minutes for you to "process" it to get it back. Anyway this entire ordeal was overwhelming but the business itself is very underwhelming. They're located in the back of industrial buildings so not very easy to find. You park and walk up to what looks like a secluded brick building. The office has a huge desk with glass, one bench, a broken vending machine and a list of cars that people left impounded. The man at the front desk spoke so quickly that it was difficult to understand him through his mask and the double-pained window. When you have to work behind what looks like a bullet proof glass desk- you may not be working in the best of industries. I guess they realize that they're making money off of other peoples' misfortune, forgetfulness or lack of ample parking in the city of Hawthorne so they need to take precautions. So they make you wait but there's no restroom and no compassion but they treat you like a criminal for getting your car towed. Then when your "stolen" car is returned someone that you don't know gets in your car and gets it for you. I didn't realize they were going to do that because they don't communicate that to you. read more

U S Tow - Hawthorne - The city gets a nice $107 dollar cut while US Tow makes $173 in less than an hour. - Towing Near Me - Hawthorne, California

This company gives a card but the number on it doesn't connect to any representative. It only provides the hours, location, and services?? I can't even call to ask about anything, how is this a good company. Their card says "efficiency, and rapid response" like how is this rapid response??? You can only send an email to them to communicate. Beyond ridiculous to function as a company. I hope they close down with as many one star reviews they're getting. read more

this place is so shitty bruh holy shit. the workers dont know ANYTHING they towed my car after just purchasing it and didnt get a chacne to register the car. I cant even pick up the car because its not registered. Its an out of state car so i need to bring it to the dmv to be registered.... but they wont release the car AND THE WORKER IS NOOOOOOOOO HELP BRUHHHHHHHHHH WTFFFFFFFF read more

If I could give this establishment zero, I would (that statement comes up way too much for a towing company). My car was parked legally on a public street, but for some reason it was towed and there was a report that said I was in a tow away zone. Didn't come out to see it until 7PM on a Saturday night (it was towed between 4P and 7P just hours before), but their offices are 'closed' at 6PM so I could not go reclaim it. I was 45 miles away from my residence, and left stranded in Hawthorne. Had to come back and get it but couldn't on Sunday (my fault, I get it) and then Monday was a holiday, they were closed so Tuesday morning was my next best window to get my car. They charged me for storing their car, even though I was able to speak to a woman on Sunday and they said there would be no extra charges. They charged me for four days of storage (one was a PUBLIC HOLIDAY, and they were closed - no way to pick up my vehicle) and to top it off - they were completely unsympathetic. They had the car less than 72 hours, but charged me for the 4 days (including the first, when I couldn't even pick up the car). I know they probably get a lot of grief, but they made a bad situation even worse. Seems like they have a contract with the LAPD, so they get to be poor excuses for employees and still have job security. Too bad. Don't believe me? Just read all the other reviews here. Must be nice to have government contracts for towing - allows your people to be rude - have the day you deserve. read more

If ZERO was a possibility that's what I would rate this company. This company is a scam. I had a medical emergency on the freeway and CHP had them tow my car, my car was with them for less than 24 hours and I was charged $500! The staff are rude, inconsiderate, greedy and deliberately tell you your car isn't there in order for it to be with them for a longer period of time. Their goal is to keep the car as long as possible in order to collect more money. read more

If I could give them 0 stars I definitely would! All I'm going to say is my experience with them was awful. The lady sitting in the first desk was utterly rude, laughs at people's mishaps and cracks jokes about it to the lady in the desk right behind her . The whole front desk employees need to get the right training on customer service because they evidently lack on it and the manager needs to learn how to manage her employees since they behave the way they do in front of her and she does not even acknowledge it. This company made a contract with the Hawthorne PD, and charge extra fees aside from the towing service fees(The city of Hawthorne keeps a part). They sure know how to make money off of people. Guess what city I will be avoiding?! read more

Manager nit available, no return call, staff will not hive out manager last name. Damage my car, tow driver didn't realize he was caught in camera doing his job read more

These guys are cold, ruthless, holes in the A.. They have NO people skills. Something as simple as a phone call at 5:54 pm saying please stay open, we are 2 minutes away ( they close at 6) turned into the dude saying if we close we close. And we close at 6. We said, just letting you know, we are almost there. Dude kept trying his hardest to show NO people skills. Sad thing, they were still open after 630 when they finally processed my transaction after making me sit 30 minutes. read more

Tow cars without a warning and takes your car without you knowing if you work around Hawthorne

Horrible horrible horrible 0 stars the worst customer support ever! The front desk lady with black hair and glasses couldn't be more of a b****, my car was towed and that's ok I understand, I was sent to the Gardena location yesterday and was not able to make it to Hawthorne before they closed, I walked in today and told her that she instantly got an attitude and said " u couldn't make it in 30 minutes" which there was no reasons for as I came at 11 am and they have no reason to pester me about not coming the day before right before closing, anyways she seemed very irritated that I was trying to understand how I can get my items out of the car these items are worth over 600 dollars, she didn't want to hear anything being said and she yelled at my mom and called her out of her name I want her FIRED read more

Very unprofessional and rude. Just because you're behind a glass doesn't mean we can't hear your rude ass comments. Part of customer service is knowing how to speak to people and this place lacks that. read more

Bought a boat at auction here a few months back and got a great deal. Everyone was very nice. This is one of the cleanest tow yards I have been to. I was impressed that there wasn't a dirty dirt lot, the yard was completely paved and clean of debris. read more

U S Tow - Hawthorne - Towing Near Me - Hawthorne, California

US Tow has been picking cars up before they are suppose to. On Rosecrans, they aren't suppose to pick cars up until 6:30 and I saw them taking cars at 6:24. That is NOT ok!! read more

My car was stolen CHP found it the following day then it was towed to US Tow in Hawthorne, CA. I called US Tow and I told them my name and car make a male answered and he said, "it hasn't even been entered into the system yet call back in 5 minutes!" So I did abs got a female that answered who was much nicer and o told her I needed to release to my insurance company so I emailed my ID and statement to that effect. I called back to see if she received it she was nice and said yes. Problem was that gave my insurance company a hard time and didn't let them tow it to my body shop until the next day. Obviously they wanted to charge my insurance an extra day! Crooks read more

This Auction is awesome!! Helping others get a nice car for a couple hundred bucks! Everyone is friendly and works together for a common simple system :) you show up to the auction at 1pm to preview their cars and then bid on the one you like.. you can drive out with all the papers and be the proud new owner of a new vehicle, a cause that serves a great purpose! You would be crazy not to check it out or view their weekly list! I'm gonna highly recommended this place to go find a car, truck or van! CASH ONLY so start saving this will change your life cuz it's hard to afford car payments anymore! Recycle cars and give the people a break it's like hitting the lotto 75% less than any auto you were about to buy you can't go wrong! US TOW HAWTHORNE AUCTION EVERY THURSDAY 2PM CHECK IN AT 12:30 GOOD LUCK read more

Not terribly horrible for an impound yard. The cars weren't all in a piled up mess like the main shady operation in Long Beach. But hot damn, $139 a day for a truck?!? At least they took care of me quick and got my truck out fast. It was probably because they were disappointed that there was no money in the wallet that I left in the glove compartment and that they left unzipped. And probably, too, because someone got thoroughly grossed out by the food left in the cooler in the bed of my truck...food left over from a camping trip...in July. Yea, they left that opened, too...ha ha! read more

Car got towed since it was left it a tow zone, completely my fault. but calling them and asking if they had my car was very easy and they were very helpful. and when picking up my car they were very nice and helpful and even the people who brought my car around were all very lovely. even tho it was a crappy situation everyone was very nice and helpful. read more

Horrible Service, I paid to have a car released and received a notice charging me for having a car that was released?

I only required tow service one time. Thankfully these guys were on time, on point and we kept crackibg jokes the whole time. I had run over an aluminum level that fell off a truck, my 1st flat in years. The fake reviews of Eric Paulson The birth date was listed as 1963-10-8. His age is 57. Eric lives at 2108 Gramercy Avn, Torrance, C linked to this address through corporate registration records. This address is also associated with the names of Ellen C Paulson and Russell C Paulson. read more

This place is just rude period they are no good to help or answer your questions they make the situation harder for you even while your in a hospice bed they want us to be there to do so I ask them that I would be getting a. Authorization and note with ID to get car out because it under my uncles and they are not allowing it and being disrespectful and talking to me and other customers with attitude not a good business read more

Shady business, shady people. Towed my car on Thanksgiving night 2022 and when I came the next day to retrieve it they charged my card twice. After reaching out to them for reimbursement they ask for proof in the form of bank statement so I waited a month while my bank statement prepared and when it was ready I drove it to them. After showing them and sending them copies they agreed pay me by check or card reimbursement. But when it was time to collect they put me on the phone with an accountant that claimed they never received the money, even though my bank statement showed they charged me for it and the money left my account. After leading me on making it seem like proof was all they needed, they refused to pay me or even acknowledge that it happened. I would be ashamed to work at this disgusting filthy establishment. Nothing but dirty slime balls that probably hate their life. read more

Wow just watched Vincent from US Tow do an amazing recovery. The fire department were standing by on a vehicle which had run over train tracks and onto a steep berm. The vehicle barely had 3 tires on the ground and looked as if it was going to roll over... Vincent came up with a quick plan and recovered the vehicle with very very minimal damage (if none at all). This guys deserves a raise! Props to US Tow read more

U S Tow - Hawthorne - Vehicle recovery - Towing Near Me - Hawthorne, California

My car was not starting, called this place because it was the closest. They were very rude and disrespectful, I had a question about my bill and the counter people we just as horrible in service. Hope other people get better luck or choose a different towing service. read more

This is the worst nightmare for anyone. I walked outside my mom's house to bring my car around and it was no where to be found. I freaked out "OMG I think my car got stolen".. my mom started freaking out as well not knowing what had happened. I walked up and down the street hoping that I just forgot where I parked it but NO. It's gone. My personal belongs and my childrens car seats inside. It's 8 pm and an Uber will not have the car seats for me to get home. no wallet or CCd.. I went back into my mom's house and pulled the number to the nearest town yard to ask if they had the car. A gentleman answered. He was so slow on the phone and had no sense of urgency. I asked about my vehicle so he put me on hold. I was on hold for 15 minutes before he came back to let me know "yes, it's here".. okay I'm happy it's there so I asked if I can pick it up he responds "No", can I pick up the car seat "No", my wallet "No". He was so harsh in his answers. The next morning I get a ride to the tow yard. There is no1 sitting in the front and no one answers the old school bill. We call the # and the guy says I can see you on the camera. How rude is this response.. you see me on the camera yet you don't come out to help. Finally he is out and asked to see my ID.. well it's in the car.. he leaves and comes back with my purse. How the hell did you get my bag out of the car when it's locked. He says the car was unlocked when it got towed. He runs my card and gives me the police report to sign.. guess what the report says "car was locked".. hmmm I tell him that and he says that they can unlock any car if they need to. I said NO, you shouldn't be unlocking any car as you please. He was rude in his responses and slow in everything. It was unbelievable. I'm going to contact the police to tell them about this experience as a tow yard shouldn't be unlocking any car for any reason. Bad service, Bad employee, Bad all around.. read more

This place really should be shut down, or at least an investigation started. Our car was stolen, cat converter taken, thieves left it in a nearby neighborhood from where we lived. HPD calls and said they found the car. It's being taken to the tow lot. Great! I head over thinking they're going to turn over the vehicle. US Tow wants $280! And 50 more for each day it's in their possession! US Tow literally had it less than a day, and towed it all of two miles. How is this legal?! If nothing else, it's not ethical. The smart** behind the glass in the office says, 'everything has a cost'. Trip A gives a hundred miles towing and in most places $3-5 a mile after. Even off brands generally charge $90 plus miles for towing. $280 for two miles and less than a day on your lot?! Pretty sure a decent lawyer could look into this and find something way off with this company. read more

I am definitely not the 1st person to leave a lousy review & I won't be the last! I made a huge mistake by not reading the reviews on this Rip Off Company. All I needed was a battery jump, so I looked for the closest Towing company to me. BIG MISTAKE, HUGE. DO NOT USE THIS COMPANY! When I called I asked how much it was. I was told $49. I thought that was on the low side, but figured it was because they were only a couple miles away. The guy, arrived in about a half hour, hooked up the cables & asked me if it would be Cash or Charge. I said $49. Right? And he said $49. Service Charge & LABOR WAS $150.!!!! Are you kidding me????? I said $200.00!!!!for a jump???? That's Crazy! And that's NOT WHAT I was told! He Texted? & said she would waive the $49. Fee, Oh Wow, now I'm so much happier, NOT I plan to haunt this company with bad reviews on every social media website in Los Angeles. They need to be put OUT of business! Better Business Bureau is next. Let's see did I forget anything, Oh Yeah The only good thing this company does is Rip people Off!! Other than that, They Suck! read more

Dammm not sure how in the world this tow company has a PD contract, the level of service is poor overall, the dispatchers are unprofessional and don't greet you at all. They undermine everyone and pretend to be the smart ones. All they do is eat Cheetos and talk about people when the leave. I was personally treated very bad, all I do is pick up cars for transport here that's all and I get the same level of treatment as the poor people that are trying to make ends meet and their car is everything. I get it's a nasty business but your employees don't need to take it to the next level. I think that management needs to start training them self and then train the staff. Lawsuits and complaints are not a good stain on that resume when it comes time to renew contracts. I have also notified the tow officers in Hawthorne pd of their lazy rude and lack of procedure protocol so they keep and eye on it. If I continue to get this treatment and the long wait time to get my vehicles I will file complaint with city council and continue my way up to city manager is needed. read more

i agree with everyone on here the ladies at the front are rude then get upset you didn't do you job right. the only person who was nice was jose bringing cars out he was excellent but the ladies beyond rude read more

0 STARS! was forced to give 1 to rate Unprofessional Tow Driver - Driver 6, Tow Unit 24 (named Ryan?) He was extremely rude with me after I had been involved in a major auto accident. I reported my accident to the Hawthorne PD and they apparently called US Tow. When the driver arrived (beard, glasses), he was really chatty with the Hawthorne PD, but was very unfriendly and unprofessional with me. I told him that I am trying to get the address from my boss of the tow destination. He told me I had to hurry a few times in a very rude tone. He refused to get the tow destination address from my boss as my boss requested to speak with him by phone. He attempted to drive away with my vehicle parking brake on. He blamed me for his error of making sure the parking brake was off before driving away! He said on a rude tone aloud "You didn't take your parking brake off." He never asked me to take it off, nor checked.....totally unsafe and irresponsible on his part! Keep in mind, dealing with this dude right after a major accident! I am thankful for being physically ok after the accident, but not thankful for crossing paths with this company. Reported this to US TOW pic, but refused to believe that employee could do no wrong. He didn't care about me giving my factual review. read more

The city of Hawthorne police department works in conjunction with these nazi lowlifes, to take your car in record time, a 5 minute mistake cost me $240! This was my first time EVER having a car towed in my 39 years on this planet and these people were absolutely rude and impossible in every way, when I voiced my opinion about how I was being treated, Ralph, the piece of human excrement disguised as a manager, came out and told me to "take it up with the police department" and to "get off the property"! So the other reviewer was dead on about being treated like a criminal! If you are going to screw me, at least kiss me first, these guys couldn't even make a tense situation easier by being understanding or polite... NOPE! Your wrong, pay up! Miserable lowlifes, along with the fat woman behind the counter... Drop dead!!!! Moral of the story, don't ever go to Hawthorne for work or to live, the city is a slum! read more