So my car go towed, and it was my fault so no need to put the blame or negative attitude on the tow…read morecompany. They were very courteous and helped be out on which steps needed to be taken. As I was getting ready to pay the gentleman, i couldn't help but hear and notice a very rude and loud customer at the next window. I don't know how these employees deal with such ignorance day in and day out. This person was trying to argue her way out of something that she obviously got herself into and tries to put the blame on the receptionist like its her fault. Why would you go make an ass out of yourself when you are in the wrong? Some people!! Anyhow I had a pleasant experience and the staff was great, even the yard guy!!! I wont do it again, lesson learned. Thumbs up for the employees patience!

their tow truck driver backed into my retaining wall,…read moredamaged it and left while towing neighbor's car!!!!!!!! * WOULD NEVER USE

This auction used to be great -- I've bought a lot of cars from them in the past. But lately, it…read morefeels like they've turned into a complete scam operation. I recently bid online and caught the auctioneer making me bid against myself. I placed a bid at $3,759, and they claimed there was a $4,000 bid and pushed me to go to $4,100. I held off -- and suddenly they "rolled it back" and sold me the car for $3,750. Shady. Even worse, they forced me to buy a non-running car I never bid on. We spoke to a manager who insisted it came from my IP address -- but I know 100% that we never placed that bid. Still, we paid for it just to avoid the hassle. After towing it, getting it to a shop, and trying to get it running, we found out the transmission was bad too. Again, this was a car we never wanted or agreed to buy. This week, I won a bid on what looked like a super clean 2008 VW Beetle convertible. Every photo showed the top down -- no mention or photos of any damage. After paying, we saw the car in person and the top was up and completely trashed -- ripped everywhere. The armrest was destroyed. If the listing had shown the real condition or even mentioned a torn convertible top, we never would've bid. Buyer beware. I'm completely done with this place.

Over the past year, I bought around 30 cars from this auction -- every single one had serious…read morehidden defects. Titles for some took over 45 days to arrive, and none passed the smog check. One car couldn't even leave the yard, costing me thousands to repair. This auction is a nightmare for dealers. I strongly advise all dealers to avoid buying here.

Guys!!!! Stay away from this place is literally a big scam place , I just bought a Tacoma 2021 for…read more15k and when I call the place they said it was only the radiator and the support that was damage and the body how it look in the pictures and it was a big lie! I paid for it plus $600 delivery charge and when I got it is a fucking junk .... They bought it at the action and literally just make it look like it wasn't a big accident , I called the place and they didn't help at all ... I'm going legal against this place ... be very careful with this place I live the proof in pictures Literally when we inspect the truck the chasis on the back and front is super damage nothing we can do need a new chasis , the rear diferential was way too damage nothing to do , plus damage all around the motor .... This is just a big scam placeeeee

if i could give 0 stars i would. they did a breach of contract with us!! they had a mistake in…read moretheir end with the contract date with us even after we gave our $500 deposit for the car that we wanted they sold our car to someone else! & did not care. do not come here.

Front desk seems to sorrow not willing to assist customers. Plus they stole my money from the…read moremiddle compartment and my dashboard cell phone holder.

I think that in these companies they have people hitting the cars so that they don't look like they…read morereally are, they want to appear to have less damage, but in reality what they are doing is damaging the vehicles more, this should be illegal. They do everything so that people who don't know much about vehicles bet a lot of money on crashed vehicles. Here in the photo is an example of how they scrubbed the left panel of this Audi more. But karma will come to them one day.

I recently purchased a car from Elegant Auto Sales. I just wanted to wait a few months of owning…read morethe car before leaving a review. I called Elegant Auto Sales and scheduled a next day appointment with Mario for the car I was interested in. When I arrived, I was quickly greeted by Mario and another employee there. After visually inspecting the car, I went on a test drive with Mario. I appreciated the fact that I wasn't rushed during the test drive, unlike other dealerships I've been to in the past. It gave me the confidence that they weren't trying to hide any issues with the car. Satisfied with the test drive, I decided to purchase the car that same day. When I mentioned I would be paying in cash, Mario offered to drive me to the bank so I can purchase a cashier's check. I've visited numerous dealerships before with the intention of paying in cash, but none of them have ever extended such an offer. Since I had taken an Uber to the dealership, I took Mario up on his offer. I've owned the car for six months now and it's running great with zero problems. I've noticed that most of the negative reviews are from people who chose to finance their car and are angry with the high interest rates. If you're paying cash, like I did, you won't have to worry about that. My only complaint is that it took two months to get my car registration in the mail. I don't know whether this was the dealership's fault or the DMV's fault, but it made things really inconvenient for me since I was unable to insure the car without the registration. TL;DR: If you're paying cash, this is a good place to buy a car. I'll definitely be recommending this car dealership to people I know.

I came in ready to buy a ~$30K (after taxes) car TODAY, on my credit card, on the spot. I knew…read moreexactly which car I wanted, but there were a couple of other good options too, including a Model S. They (Mario and some other guy) acted like they didn't even want to give a test drive of ANY car. Because I'd just been in an accident, I needed to make sure the suspension actually felt like a luxury car. LOOK--I've been buying cars for a looooooooong time, especially sports and LUXURY cars. This was hands-down the ABSOLUTE WORST car-buying experience I've ever had. I was looking at three cars I was ready to buy TODAY, and what these idiots didn't realize is I needed to leave with a car today. While I was waitin to testdrive the Model S, they kept asking me, "How are you going to pay for it?"--as if I'm broke--before even letting me drive the cars, AND as if I OWE them an answer... DUDE, we're not even near that part of the process yet! THIS is the WEIRDEST SHI* I've ever experienced in my entire f*ing life. At Lexus they wine and dine you, free cappuccinos, snacks pastries popcorn.. give as much time is necessary getting you comfortable in the dealership. This is why Ive spend $70,000, $45,000 on a car there. These idiots didn't get the memo!! So OF COURSE I left when they made it feel uncomfortable. I go to another car dealership which didn't have anything I was interested in. but I met this young Asian guy from Korea who was also car shopping. he was looking for a convertible Mustang or convertible bmw. elegant cars had a convertible BMW in his price range! they LITERALLY had a DOUBLE SALE OPPORTUNITY!! I came back specifically to test drive the Tesla Model S, butNOW i brought this new friend who was ready to buy rt away... and again they're asking how I'm going to buy it without first making sure I even like the car. then even though the BMW convertible is listed online for sale they told the Korean boy that the BMW wasn't working at all..! I was like wtf!? I asked about the car earlier they never told me that! #HELLASHADY That's not how you sell ANY f*ing thing. Danny brought out a paper with the Model S's price, title and taxes total of almost 30k and I'm wondering why! like I already know what the price is, the price is no problem for me, and I STILL hadn't test drove the car yet!!! so it was just the strangest interaction that just was hella awkward which challenges explanation. Their hella f*ed attitude lost an EASY $30K LAY-DOWN. All they had to do was let me test-drive the two cars I was interested in. I would have paid and left! But in this scenario I simply just left LOL #DUMB #EXTRADUMB I honestly started questioning whether they sell cars AT ALL.

This Auction is awesome!! Helping others get a nice car for a couple hundred bucks! Everyone is…read morefriendly and works together for a common simple system :) you show up to the auction at 1pm to preview their cars and then bid on the one you like.. you can drive out with all the papers and be the proud new owner of a new vehicle, a cause that serves a great purpose! You would be crazy not to check it out or view their weekly list! I'm gonna highly recommended this place to go find a car, truck or van! CASH ONLY so start saving this will change your life cuz it's hard to afford car payments anymore! Recycle cars and give the people a break it's like hitting the lotto 75% less than any auto you were about to buy you can't go wrong! US TOW HAWTHORNE AUCTION EVERY THURSDAY 2PM CHECK IN AT 12:30 GOOD LUCK

I wish I could give this place zero stars. Horrible service and rude people working there. You can…read moretell from the faces of the employees the minute you enter the place that it's not gonna be a good day. They all look upset and angry for no reason. If you start asking questions they get irritated easily. They will give you papers to fill that look like has been prepared by a 1st grader. They make copies of everything for themselves but won't give you a copy. If your car has been involved in a crash and you want to get your stuff out they only allow 1 person to go in even if you are on a wheelchair they won't allow anyone to assist you because that's their rules. They are contracted with Hawhtorne police so the police dept makes money having your car towed with this company. They wouldn't let me call AAA either because they wanted to be the only ones to tow.

I did not get a service here HOWEVER, I wanted to thank Angel for taking the time to help me over…read morethe phone two weeks ago. I was in a rush, at a dealership, ready to buy a new vehicle and had a few questions to ask. I could tell he was busy, but he still took the time to answer my questions while being polite and helpful. Thank you Angel!

Richard and his father are really good at what they do. So far I had to take my wife's grand…read morecaravan to him 3 times. He also didn't he breaks on my Ram truck. Have nothing but good things to say. Both vehicles haven't had any issues with the work their at all. Definitely would recommend.

Great service, very reliable and great price! He was able to tow my car and deliver it in a matter…read moreof 30 mins.

these guys are always nice…read more i've had to get my car unlocked or a tire fixed or a car towed here and there and they always come through