This review is for Nick, who has repeatedly helped me find the perfect shades of foundation, concealer, lipstick, and skincare products. His makeup is not only flawless when I see him, but he was super friendly and knowledgeable about the products and price points. I'm not a huge makeup person and I like to think of my beauty routine as basic and minimal, but effective. That being said, Nick was always on hand to help me not only find the products I was looking for but suggested alternate makeup tips that were low maintenance and complimented the natural look that I have and want to enhance a smidge. I have moved to Alexandria, so he is a bit far now for makeup advice, but I wanted to express my gratitude for his guidance as well as recommend him to anyone that is looking for stellar beauty insights. Nick is the ideal person to have in a store like this, friendly, helpful, fun, and well versed in the products. Ask for him and you will not be disappointed. Thank you, Nick! read more

Got my hair dyed here. I hadn't dyed my hair in over 5 years because I was worried about damage. A friend recommended me to go to this Ulta to get my hair done, worst mistake ever. I have dark brown hair, and I wanted to go to light brown. I understood that I'd have to get my hair slightly lightened with bleach. This lady had my hair almost platinum for a shade that was maybe only two shades lighter than my hair. Excessive damage for no reason. Then as she dyed my hair, I kept feeling my hair touch my bare clothes. Long story short, she completely bleached the back of my brand new $90 hoodie. And didn't mention it to me. And my hair was burgundy and very patchy. My hair turned out damaged and not what I asked for at all. I ended up getting a full refund, minus tip, but I wish I could've gotten a refund, taken the tip, and been reimbursed for the sweatshirt. This happened over a year ago but as I read other reviews on the hair stylists here, I figured I'd chip in. ONLY giving two stars instead of one because I once got a haircut here from a different stylist and I absolutely loved it. This stylist had several tattoos and I believe her name was Shelby- but I'm not sure. read more

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This review is only for the salon. My daughter got her hair cut there by a young woman who was there alone and seemed very new to the job. She took almost 2 hours to cut it and completely hacked my daughter's hair up. I'm shocked someone could even get through a licensing program without better cutting skills. Or did she? When we went back to have it fixed the manager was taking to her about her upcoming training. Maybe you are allowed to cut while your still in training? But I highly doubt you'd be allowed to do it unsupervised. We retuned for the fix job and interacted with the nicest manager (the only reason I'd give them 2 stars). The same stylist started the attempted fix, but eventually the manager took over and fixed the hair cut herself. ....in the end we spent 3 hours, $50, and two trips to the store for a basic haircut. These kinds of things do happen, everyone has a bad day or a botched job, but in this case it seems like we went through this trouble because the store is hiring completely inexperienced stylist and leaving them unsupervised. read more

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I'm oddly pale. And I've been trying forever to find a good foundation. The staff has been nothing but sweet every time I come in and they've been extremely helpful. I've had multiple online orders and they have been great. read more

I came in today in desperate need of replacing my makeup that was lost on a recent flight. My little one and I were kindly greeted by who I'm assuming was the manager I believe her name was Rebecca). I spent a little over an hour browsing for literally everything that I needed, however Ive only been to this location a few times and spent majority of my time searching for products. The employees seemed a VERY busy helping other guests. I thought ok maybe they only speak to customers that ask them for specifics, and not very friendly like every single other ulta I've been to. Until the tall girl with the emo cosmic make up went out of her way to avoid eye contact with and even walked around me to assist another customer. checked to see how another woman was doing mind you we're the same hue. There was another short girl with long dark hair and extremely tight clothes who also avoided assisting me and I ran into her several times doing my Sunday shopping trip. Thank god Rebecca checked me out , I still assume she was a manager because she was the ONLY PERSON who said a word to me. She even informed me of the ulta app. The trip left a bad taste in my mouth honestly I only bought half of the items until I can make it to the Waldorf location. 5 stars are Rebecca , 0 stars to the rest of the unfriendly staff. read more

I went to the store earlier tonight to get couple items. While I was holding the items in my hand debating which ones to get somehow the device went off on one of the items. I was looking for an associate to let them know but there wasn't any around. As I brought the items to the register a female walked towards me and quickly took the items off my hands. I asked if there's another item in stock for one of the items I wanted to purchase. She said, "The size you're getting is not part the promotion except what we have up front here," as she quickly walk back to the register and place them on the counter like I'm going to steal them. I said to her, "That size is part of the promotion online. It's just that they're not available." She then scanned the item and said, "They are but you only allowed to purchase 2 items." At that point I was wondering if she's the store manager. If so, how she still has her job?. I should have gotten her name but I just wanted to leave the store. I'd appreciate if she said in a respectful way with a different tone. I felt prejudice the moment she quickly took those items from my hands to how she answered to my question. Today was not the first time I received this type of customer service. I've been to this store once before and it was the same way. I like to shop at Ulta and have been to other locations but nothing like the way I got treated here. read more

Took my mom here to get fake eyelashes and a eyebrow pencil and learn how to apply them because she is currently going through chemo for her stage 4 cancer. I just wanted to say April was a heaven sent. She was so patient with my mom because she would fall asleep while April was working on her. She was the best. Best Ulta I've been to. read more

I went in for just a trim and left with a TERRIBLE cut! The woman tried to add layers, which ended looking like a halo around my head. Super choppy. Had to go to another salon and spend even MORE to get it fixed. Now my hair is super short after spending a year to grow it out. I'll NEVER get my hair done here again! read more

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Very unprofessional. I paid a lot of money for my hair to be dyed pink and it came out the same day. The stylist told me it was permanent and it wasn't. The manager treated me very poorly when I expressed my displeasure. I had to call corporate to get a partial refund. Very poor service. Not to mention the stylist tried to cancel the appointment the same day. That should've been a warning... (This was two years ago and I am still so disgusted that I'm still posting the review anyways!!!) read more