I went to the Ulta in waterworks mall and have the best experience ever!! I think the woman's name is lalo that helped me. she was AMAZING and very patient. I'll be back on payday. read more

I went to this location yesterday. My sister wanted to test out a product on display, as she was testing it out, she sat her car keys on the stand and because the stand had a giant ass hole in the middle of it, the keys fell into the hole. A young lady who worked there approached us and asked us if we needed help. She kindly went to get her manager (I'm assuming) the manager walked up to us and asked my sister "what were you doing?" To which my sister responded and explained that the keys fell into the stand and we couldn't get to them. The younger lady was very kind about the entire thing. They had to use a screwdriver to open up the stand and retrieve the keys. After we got them back my sister thanked them and also apologized for the inconvenience. The younger lady was sweet and said no problem but the older lady (the manager) rolled her eyes and didn't say a word. Next time just give us the damn screw driver and we will get them ourselves. It's one thing to be annoyed but another to be rude. Maybe fix the displays so stuff like that doesn't happen in the future thanks. read more

Love the location of this store, conveniently located inside Waugh Chapel shopping, which allows people to stop by and grab the things they needed after dinning at the restaurants nearby or while doing errands run at Target or Wegman's. Parking: large shopping center parking lot. Inside shop: spacious, fairly clean, did not see too many staff in the shop, well stocked on most of the shelves, has one of the largest Styling Tools section. Service: we did not need any customer service on this trip, but when in line to check out, there was only 1 staff behind the counter while 3-4 customers were waiting in line. Wait was not long, so we didn't mind. It was a weekday afternoon, so not as busy as the weekend, not sure if that's why staffing was low, or some were happened to be on break at that time frame. Do recommend by @WineDinenVacay read more

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Terrible service. The workers just care about putting their own make up on and look like they are so bothered when you ask them for help. The product is good though. lots of options. I wish they hired people who at least have a D in school and could read their own signs. read more

I went here to find foundation after returning from vacation. I got a tan so I needed to find something not too expensive to match my new skin tone. I saw Christa working on inventory but I approached her and asked for her assistance. She immediately stopped what she was doing to assist happily. She showed me options within my price range and assisted with sampling to make sure I had the right shade. She had to try 3 or more on me and made sure we both agreed on the best option. She remained so friendly and welcoming during the whole experience. I will most definitely be coming back to this location to see her every time! She displayed excellent customer service! read more

I have been going to Farah for my hair appointments for over 10 years. She is one of the most amazing hair stylists I have been to. Farah is one of the master hairstylists at Ulta. She is professional, listens to what you want to have done, gives you her professional opinion about what you need. I have referred so many family and friends to her and every single one of them has been happy with her amazing work . I saw a negative review on here, and I know exactly what the situation was. It happened that I had an appointment at the same time. The lady was rude, unrealistic and wouldn't even let Farah finish her work first! She started complaining from the moment she sat in the chair and then when Farah referred her to Jessica, which is another capable hair stylist. She started questioning her about what she uses , and trying to tell them they don't know what they are doing!!! Between these two ladies with over 38 years of expertise and experience, I don't think she had any room to try to teach them how to blow dry her hair! I have very curly hair myself and get my hair done by Farah couple of times in a month. I normally don't write reviews! But when I saw this unfair review, I wanted to clear the situation! read more

I like to begin this review by emphasizing it refers to hair styling services. The rest of the store seems to be on par with the Ulta franchise. It is crowded and lines are long. With regard to hair styling services, a simple online booking for shampoo, and blow dry was made for 3:15 PM this afternoon. As my stylist begin to blow dry my hair after a very sub par shampoo wash, I gently suggested to her that her technique was not in line with my request for a smooth blow, dry with volume at the crown. The "master" stylist Farah, who clearly was not receptive punted me to her colleague, Jessica. Reluctant Jessica visibly showed her disinterest thereby confirming her conversation with the master stylist. Cue the store manager, Leslie. I'm not really certain if she could've done anything because she looked very lost and kept asking stylists if they were done for the day. Hair half dry and frizzy...now 4:15 PM. Cue general manager Brittany. No help from her but I was told the manner in which I communicate myself using my hands, was not appreciated. She told me I was not welcome. Cue corporate. Currently waiting to hear back...stay tuned. My goal here is to save at least one person, the headache of booking the most basic service only to have to go home and correct it yourself . A few days passed...and I'm still waiting for customer care to call me back read more

Ulta is my retail therapy. I spend so much time at Ulta and on their website. This location tops. I always come to this location because their customer service is top notch!! You get greeted as you walk in and associates offer their assistance on a continuous basis. I hate having to hunt down a sales clerk. I hate when associates are conversing among each other instead of offering. I needed a real good mascara and a new eyeshadow palette. The associate I forgot her name OOPs. Was very nice. She helped my find my new favorite mascara by Tarte. Use their app for extra savings and to rack up points. The store is always fully stocked and clean. The checkout lanes are fast and cashiers are friendly. Some will even give you free samples. read more

Rarely have bad customer service experiences but this place is consistently ridiculous. On a regular basis, zero offers to help or find anything. On another regular basis, when you order online there's a great chance 1/3 of your order isn't available. Would be fine but they don't bother to tell you, make you wait around for another 10 mins "looking" to tell you, and follow it up by trying to help find a replacement product yet not listening to what you're looking for. Do better! read more

Very poor haircut. Nothing fancy or special. There salon is poorly staffed with qualified and experienced hair stylists. I would never return or recommend Ulta salon services to anyone. read more

worst staff ever!! my daughter and her friend walked in side of ulta and the lady that that have never seen before ( we go there very often ) started following them around and they went to see the new sol de janerio and she thought that they opened a new one but they were simply using a tester and she walked up to them and said " what did you open we have to dispose it " no hi just that they were scared cause it was very weird how she just walked up to them and then they left ate food and came back with a new friend and the lady passed bye them say on her microphone to all the staff " the girls that lied start to my face are back " and after that I got them because what she said knowing they could here it was very inappropriate and I will never be going back to ulta ever again . read more

The new floor sales girls have no business being there. They are rude and unhelpful, seems like they'd much rather talk to one another then help out customers. I came in and asked one of them to help me match foundation to my skin and they weren't willing to help me AT ALL and proceeded to converse to one another. If you're not good with people DO NOT TAKE A RETAIL JOB!!!! So absurd that a store like Ulta overlooks customer service ‍ ‍ Never going to this store again because of them. read more

5 stars. I scheduled an appointment with the salon for my bridal updo, as well as for my mother, mother-in-law, and two daughters. We were a so happy and the styles all lasted over 12 hours, on a humid and drizzly day. Wow! The girls who did our hair went above and beyond, some even coming in on their days off. And last but definitely not least they surprised me with a card and gift basket stocked with Bare Minerals makeup, and I'm not talking about little samples, I was given makeup to match my style, skin tone and it was all full sized. These women were so sweet to us. I'll be switching all of my salon services to Raquel from now on because not only did I love our hair but because the customer service was second to none. read more

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Who doesn't love Ulta Beauty! I enjoyed shopping at this location. Clean and professional atmosphere.

I had a 30 minute facial at the store. It felt good and my skin looked good but it was my mistake to go where they sell the products. I want to get a facial, to not only clean my skin but I don't want a sales job about the amazing products. I want to relax. Next time I will go back to a spa so I don't have to listen to the sales pitch. Plus it wasn't cheaper because I was listening to the sales pitch. read more

I frequent this location and traditionally I receive good service from beginning to end but today I can't say the same. The lady and gentlemen in the urban decay section provided great service and helped me to find all the make up essentials. Then when going to check out is where the experience changed. The one cashier seemed friendly and provided misinformation. Her colleague instead of correcting her just stood there. Then she didn't even inform me she was open to help me check out while the other cashier was with my friend. My friend had to say are you open for her to offer service. That soured my total experience. If I didn't really want my products I would've have left and purchased from another store. read more

Meg is the sweetest! She always helps everyone around and goes beyond what she's required to do to help others find the right products. She made my day! read more

I heart ULTA! I can always count on being greeted as soon as I walk into this store. Even if an employee is ringing up a customer, someone still acknowledges me. It makes me feel like my business is appreciated. I frequent this location about one or twice a month. I also use their Salon services. Teshia is a great stylist and I'm always thrilled with my hair after my appointments with her. Sometimes it's a little difficult to find someone to help you if you have a question. There have been numerous times where I had to track down an employee coming out of the back room. However, the employees are very nice and always have a smile on their faces. To correct a previous review, this location does accept manufacturer coupons. The one disappointing thing about this particular location (and I feel silly even complaining about this) is that their stock is consistently low on nail polish. It's like they were wiped out during the Christmas season and never restocked. I love nail polish and love giving it as gifts so sometimes there aren't as many options as I would like when trying to find the perfect shade. Tips: 1. Check out the clearance sections! You can find amazing hidden treasures for low prices if you dig a bit. 2. Sign up for their mailing list and emails because they ALWAYS have a coupon. Coupons are also on their app. Just be sure to read the rules on the brands that they do not accept coupons for. There is usually a list at the registers. Their rewards program is great and there are many opportunities to earn double or triple points, so you'll reach the $ off goals in no time. read more

Very clean and convenient location. I love that this Ulta carries Clinique products. I used to buy all of my Clinique from Macy's but they never had anything that I wanted in stock. Ulta does a great job keeping items in stock, easy to locate and organized. I love that I don't have to wait for someone to grab my makeup for me from behind a counter-- I can easily pick out whatever I want! I love their selection of OPI nail products and hair care products. Ulta is my one stop shop for all of my beauty needs! I did dock a star for their staff. It seems like every time I go, the ladies are more interested in having personal conversations on the floor or behind the counter instead of assisting customers. read more

Overall I love Ulta's products in general, but only three stars because my eyebrows turned out terribly last time I visited for a wax! I MISS BRITTNEY!!! (the old brow stylist) I really only trust her with my brows but was short on time and decided to go see someone else at Ulta rather than her. Big mistake!!! The girl who did my brows told me she had over a year's experience, yet after I got them done I realized one brow was shorter than the other and I also have a small bald spot on one! For someone who doesn't fill in their brows, this was terribly annoying- have to wait until they grow back now. I asked if I could have a discount or refund but the most I could get was 15% off.. $3. Will not be returning for any salon/brow treatments read more

Ulta Beauty - bald spot pictured.. - Cosmetics & Beauty Supply Near Me - Gambrills, Maryland

I'm reposting what I've posted in Google Reviews because more people see Yelp. I love Ulta! I've been a Platinum member for a few years and just generally choose Ulta over Sephora but this one is a pass unless its close by. The one in Annapolis is much friendlier, more willing to help you and ask if you need assistance unlike this store. Luckily I do a lot of research on makeup so it's not really an issue for me or friends I go with. Besides one older woman who helped me around Christmas, I've been ignored whenever I enter the store. I know for a fact a lot of women come in asking for help or advice and more than once I've seen people tasking and quickly grab something to give to a customer to get back to what they were doing. The cashiers stand up front and look bored and talk to each other while you check out every single time I've been. read more

I used one of the hair coupons to chop off my long hair to short hair for $30 and wasn't disappointed! The girls in the back know what they are doing :) I wish they carried the body products for Dermalogica (you can only find them online now) and I also wished they carried a larger amount of Philosophy products. I could have sworn OPI came out with a new Matte polish for their new gloss line but I have yet to find that or any matte top coats at this location. Unlike other comments, the girls at this store are helpful...you just have to be the one to speak up first :) read more

This is for the salon services only! I was in line at the store and this girl behind me just had an amazing blowout done! I did not even know Ulta had salon services but seeing these results I was definitely going to try it out. I have super curly and I believe they call it, "unmanageable hair!" This stylist had me looking unbelievable in a matter of 40 minutes. If you can schedule Jasmine consider yourself lucky! She is personable, great at her job, and most importantly gives you exactly what YOU want! I received various compliments after leaving this salon. One woman at Old Navy raved and mentioned Inever get my hair to look like that. I told her me either that's why I got it done next door! Only problem she is so good you sometimes have to wait awhile for an appointment. Cost for a cut and blowout $42. read more

I only went to this location because the nail dip powders I wanted was only available at this location. The last time I was here, I had a hard time getting assistance looking for items because there appeared to be no advisors on "the floor". On this visit (May 4th), I wanted to use a coupon I received in the mail. It expired on this day, so it was urgent that I used it promptly. As soon as I got in the store, I knew I was going to be treated unfairly. The gentleman advisor (which I later found out was a manager) at the front door LITERALLY walked off when I went in. I wasn't greeted; however, the customer that came in after WAS greeted. I looked around at signs to find the nail section and passed a few more advisors that NEVER asked to assist me. Just looks. I was in casual clothing so maybe that is why I treated in such a matter; although that's a disgusting excuse to not assist me. I felt very uncomfortable. I finally made it to the nail section and was looking for specific powder colors. A couple advisors walked by, again, no assistance. When I finally found two colors I was satisfied with, I went to the counter to make my purchase. The young lady took my phone number, to look up my membership then started ringing up the merchandise. Once she told me the total, I handed her the coupon and she tried to scan it. It seemed as though she was having a hard time scanning so she asked the advisor beside her if she could just input the code on the card. She started writing numbers down on a piece of paper, looking the card over; as if it were fake or something. Mind you, this is one of the cards you get in the mail, that obviously can't be duplicated. She then calls for "authorization" over her personal microphone and the gentleman from earlier comes over. They both were looking the card over. Then putting information into their register. I felt more uncomfortable and now embarrassed! It took 5-10 minutes for this process to complete. Others in line had a more smooth transaction. This is why I don't shop at ULTA as often anymore. read more

Very disappointed in the manager and employees at this store! DON NOT RECOMMEND IT. My daughter and her grandmother were there and spent $400 at Ulta in Crofton Gambrills. She bought the same eyebrow pencil she does every few months, If you know my daughter she rarely wears makeup. She went back up there after going all the the way home to realize this eye brow pencil wasn't in her bag. The cashier who helped her out story changed 2 times and the manager did not show the entire footage of everything being put into the bag. This is suspect. This is not the first time I heard of the associates stealing stuff. The manager wouldn't even talk to the my mother to explain what happened. Not returning back ever. Leslie and Gabrielle ate the worse. Please share with everyone...this store and it's employees are not reputable! read more

Absolutely horrible customer service, they sent me 2 coupons for the 20% off and then they said I can't use them. The manager was very rude about it too. It's not my fault that they sent me 2, it not like I was even using them on the same transaction or even the same day! I will never shop at Ulta again because of this. What happened to making the customer happy?! read more

Ulta Beauty - The worst store ever - Cosmetics & Beauty Supply Near Me - Gambrills, Maryland

I love this store, the staff is friendly and informative. I deducted 1 star because every time I've gone I've had to wait a long period of time to be rung up (if you have a huge line you need more then one cashier, not 5-7m later but as soon as it starts to form BTW). I deducted another star because I think they close ridiculously early on Sundays. Waugh Chapel is booming around 6 even on Sundays due to the dinner rush. They could easily stay open till 7, or 7:30. I try to give this store my business but it's pretty difficult to do so when Sephora in comparison is open till 7, which is where I'll be going in the future bc they have guaranteed longer hours. read more

It is official: Ulta has won this (now former) Sephora shopper over. Ulta has nearly every beauty product I could ever want. Plus, they have sales, a clearance section, beauty events, and points that add up to coupons! The staff at this location are super attentive and nice. The Benefits beauty bar does a fabulous job on eyebrows. The beauty events cannot be beat! Keep at it Ulta! P.S. This location has plenty of parking. read more

This is a cool and spacious location. The staff is friendly and very attentive. They offer cosmetics, nail polishes, perfumes, hair products and more. You can have your hair done, get a manicure, get waxed and a facial all on site. It seems to be a bit pricey, but for those who enjoy purchasing beauty products from somewhere like Sephora, this is the place for you. I actually prefer to purchase my perfumes/cosmetics from the department store (more bang for my buck) and my hair products from a beauty supply, but this is a nice trendy change. read more

Last time shopping at this location as it has gotten progressively worse over the last couple of years. The customer service is nonexistent once you walk past the registers and the cashiers say hello. You can't tell who works there and can help you or who is a vendor hawking products. The product lines are inconsistent and always changing. I'll go to Sephora or Amazon going forward. read more

Located in Waugh Chapel near Old Navy, Ulta offers a "brow bar" where you can have your eyebrows shaped and receive tips on styling them using brushes and powders. In the rear, there is an area dedicated to hair styling. I occasionally see a stylist or two performing services and it would be best to call to determine the scope of their capabilities and associated fees. Tips are provided when you buy cosmetics here. Every now and again they'll have a sample or event where you can sign up and try new products. Walk ins are accepted and appointments work best to ensure that time is allotted to address your beauty concerns. There are a myriad of fragrance, Polish and hair care products for sale here. Styling appliances and other accessories are here too such as CHI, Babylis and other brands. Customer service is hit or miss at times but the effort is there. Sign up for the Ulta rewards programs to earn points and receive a free item during your birth month. Very often there are coupons online or sent via mail for discounts. read more

Good size, seems to have a better selection than the Ulta in Annapolis, and has a Clinique section, which according to my wife is delightful. read more

Ulta Beauty - Clinique corner - Cosmetics & Beauty Supply Near Me - Gambrills, Maryland

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This store is a Candylane of make-up. They even have a brow bar. I started going here because Target's make-up aisles disappoint me. This Ulta is super clean and organized. I found the employees to be quite helpful. This store convinced me to have a beauty points card. Shhhhh, don't tell Sephora. read more

The service at this particular location is so hit and miss. There was a girl who used to work at this location who was so awesome, super friendly and helpful but she wasn't there yesterday when I went in. I was browsing when someone came up next to me to grab something from the shelf I was looking at, I thought it was just a rude customer but nope it was an employee. When I noticed I asked her about some foundations I was looking for that they didn't have, her response was if it's not the shelf then we don't have it. I ignored her attitude and continued my shopping. I go to pay and surprise the same girl, I had a coupon for a free ulta hand soap with any purchase and I told her, her response was ugh then umm then silence, finally she scans it and gives me the total. I work in customer service and how she treated me would be unacceptable in my line of business read more

I really like this store better than Sephora and the Ulta in Capital Heights, Md. I received stellar customer service from AJ today. She matched up my daughter's skin perfectly with foundation and she gave me a lesson in makeup application. In addition, she provided healthy tips on matching makeup to include the proper shade and undertone. She was extremely pleasant, patient, and SOOO nice! I hope to deal with her every time I come to this location. Thanks for the great customer experience! read more

I remember when this place first opened. They had a grand opening special. I went there and finally found this place after being lost on the road for a good hour. I was hoping that I could get my complimentary facial, but the facialist quit, so I could not get it done. I then asked for my complimentary hair treatment, but there was no one there because they were short staffed and some of the hair people quit already. I do not know why many of the staff would quit after only being open for a few days. I met the manager and she said she would try and get me into another Ulta, but no Ulta had time to do any services. Then the manager said she would write me a rain-check so I could get my services at a later date. This was over a year ago and I never got contacted about the services, so one can understand that this is a terribly run Ulta. It is very disorganized. After meeting the manager, I had the feeling she could be caddy and rude, so I cannot blame people for quitting under her. read more

I'm a semi regular customer here. I get my hair done every 12 weeks or so. I was having lunch in the area so I stopped in to make an appointment and couldn't get waited on! I stood in the back at the salon for 7 minutes and wasn't even acknowledged! I kept moving so the woman working could see me and she'd see me and move out of my line of sight! 100% unacceptable. So I decide to go to the front and see if someone up there could make my appointment. There wasn't even anyone there! The were no sales associates in the front half of the store at all. So I walked out. If I could give it 0 stars I would. I have spent $1,000s at this location but will be taking my money else where. read more

I don't usually need help when I go into a store. I do research ahead of time. But it's still nice to be ASKED if I need any help. Just went into this Ulta yesterday for the first time, and not one worker greeted me or asked if I needed help, even though there were many of them walking by me throughout the store. If their customer service is getting this many bad reviews, even the manager must not care because my past retail managers have always whipped us into shape when that happened. read more

My wife went in their for facial. The girl applied some type of cream or whatever only on tiny bit portion of the face for test purpose and kept suggesting her the product. Also kept asking "is this feel good?" It was horrible, my wife didn't expect facial to be like that. It felt like testing some makeover foundation from MAC or Sephora. read more

The store itself is good but do not go to the salon. I stood there waiting at the desk for 10 minutes waiting for someone to check me in, and when i asked someone else in the store for help, I was a clear inconvenience. I showed my hair stylist clear pictures of EVERY side of the head of what I wanted and she continued to ask "so....what do you want?" She didn't cut anything near close to the photos I showed her. And even as she was cutting, I would ask "Hey can you keep that side longer?" Or "can you make sure the back is rounded" and none of my requests were listened to. Will not be going back. Her name was Daniela. read more