I stopped by this Sephora location this morning, and Mia provided fantastic service. I needed assistance with finding a proper color match for the hourglass concealer. My make up artist uses it on me, and i wanted to have it on hand just in case I ever need to do my own event makeup. That said, Mia was really knowledgeable, honest, and i walked out with everything I needed. read more

Really unpleasant customer service experience at this Sephora. I was looking at the travel-size perfumes and wanted to test a few, but I couldn't find any of the perfume testing strips. After looking around for them, I eventually grabbed a cotton pad so I could spray the fragrance onto something. Keep in mind I had just gotten off of work, I was tired. I wanted to just do my own thing. Apparently, one of the employees had been standing RIGHT NEXT TO the testing strips the entire time. Instead of simply saying, "Hey, the fragrance strips are right here!" or handing me one when she saw me clearly looking for something to use, she waited until I started using the cotton pad and then yelled across the area, "You should use one of these." I did not get the lady's name but she was old with white hair. Like... girl. If you were standing next to them and watching me struggle to find them, why not just HELP ME? Isn't that literally part of customer service? It wasn't even what she said. it was the unnecessary attitude and the way she chose to say it. A simple, polite interaction would've taken two seconds. Instead, she made the whole thing feel condescending and uncomfortable. And so instead of wanting to shop more, I just ended up checking out right away. Everybody there looked miserable and honestly need to get some dick because why tf are they so miserable ? If you hate your job then leave lol This was definitely the first shitty encounter/ customer service I received when shopping at Sephora. read more

I am extremely disappointed by the experience I had at TUSTIN Sephora. The manager LIZBETH I interacted on 7/30/2026 displayed the worst customer service I have ever experienced. Instead of treating me with professionalism and respect, they came across as arrogant, dismissive, and degrading throughout our interaction. As a customer, I expect to be treated with courtesy, even when there is a disagreement or issue to resolve. Rather than listening or attempting to help, the manager's attitude made me feel belittled and unwelcome. No customer should leave a store feeling disrespected after simply seeking assistance. I have always believed Sephora values exceptional customer service, which is why this experience was so shocking and disappointing. I hope this complaint is taken seriously and addressed appropriately so that no other customer has to experience the same treatment. I would appreciate a follow-up regarding this matter and the steps being taken to ensure managers represent Sephora's customer service standards with professionalism, respect, and empathy. LIZ BETH is the absolute worst leader and manager and Should be fired immediately!! She is unhappy and likes to see customers frustrated Regional managers need to fire her ASAP!! read more

I went in there after a few months to purchase a few things that I need nobody helped me until I had someone to come and help me choose the right color for my eyebrows, someone named Claudia came very rude and very unprofessional and horrible in customer service just showed me where the eyebrow pens are and then she left standing in the front chatting with another associate and just laughing, I have to stand there by myself and use the right color. She was horrible in sales and customer service. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Tustin, California

My favorite go to destination for beauty products! I like how they have luxury makeup and skincare to niche fragrances and clean beauty, I came here to pick up my birthday freebie and this time I chose the skincare LANEIGE Hydration Heroes. I love how it is travel size products that you can try and also take on the go. This freebie set cam e with water hylauronic cream moisturizer, toner, and a lip sleeping mask. The Beauty Insider rewards program is one of the best in the industry and you can earn points with every purchase! This birthday freebie was also a nice perk to their insider program. With the accumulated points, you can redeem them for sample sets, discounts, and exclusive products. This time my sales associate Hannah was very friendly and nice and efficient. She even gave me free additional samples to enjoy on top of my birthday freebie! I often come to Sephora for their wide range of product selection. Whether you're shopping for best-selling brands like Fenty Beauty, Rare Beauty, Dior, or more niche lines like Drunk Elephant and Tatcha, there's something for everyone. The store also has its own in-house Sephora Collection, which offers solid quality at more accessible prices. My in-store experience was top notch. Upon entry I was greeted by several sales asoociates and they were very friendly and helpful. There's even a counter where you can get a trial makeup done and they even given you to go samples for you to try througout the week. Stepping into a Sephora store can feel like entering a beauty wonderland. So may pretty decor and sections of makeup to skincare etc. The black and white decor contrast was nice as well. This location has beauty services like mini makeovers, skin assessments, or brow shaping. Definitely coming back here often to check out new beauty products! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Tustin, California

See all

I had a really disappointing experience on 4/18/26 around 2:30 PM at the Dior gondola. I approached an associate (an older white woman wearing red lipstick) to ask for a foundation sample. I explained that I've been color-matched as olive at other locations--specifically in the Armani foundation--and that I wanted to explore other options due to the recent reformulation. Instead of listening, she repeatedly insisted that I wasn't olive. It got to the point where she refused to provide me with the sample I specifically asked for. Without my permission, she grabbed different shades and swiped them on my hand, saying, "See, you're the opposite of olive," which felt both dismissive and unprofessional. What made the situation worse was that she called over a coworker and told her, "Tell her she's not olive," rather than actually helping me find a suitable match. This felt invalidating and unnecessary. As many people know, store lighting isn't always accurate, and I came in with prior professional matches and simply wanted to try a product. I've never had such a negative customer service experience--especially when it comes to something as personal as shade matching. I hope management addresses this, because no customer should feel dismissed or disrespected when asking for help. read more

Located in the Tustin Marketplace. A good sized store with a lot packed in - almost too much to comfortably walk through. It's shocking that with so many employees you either struggle to get help or find them just chatting away with their peers. I was greeted as I entered, which is always a plus then had a fabulous person, named Angie, who helped me locate what I was looking for. She made me feel important and knew what I was seeking. She even persisted to look for the exact color I wanted in their stock drawers. When I went to checkout, the person just rang it up without any conversation. Then as I paid for it she just turned to her colleague and started talking. No good-by, thank you for shopping here, have a good day, nothing. Honestly, if it wasn't for the helpfulness of Angie, I wouldn't come back. Customer service goes a long way. read more

See all

Sephora was having a sale and I decided to go in. Apparently there was an event going on that day that started early as of 8am. I went in around 11 am and it was well decorated. There were a lot of people getting things done. Right at the door I was helped for an online pick up order. It was easy to get. The store had a lot of different brands and the people were helpful. read more

SEPHORA - Outside of Sephora - Cosmetics & Beauty Supply Near Me - Tustin, California

See all

Walked in no one greeted me but greeted the customers right after me. Walked past multiple employees and not one asked me if I needed help. No one said anything when I walked out either. read more

Hi my name is janseo as soon as I walked in the store it was like living in hell, I was casually doing my makeup and some blonde lady walked up to me to and started harassing us as well as telling lies to the other employees, it was supposed to be a fun time but I felt like I was being told to stay next to a parent since she was following me and my friends. read more

Hello yelpers :) I have not had good experiences here but a few days ago I did, hence the 3 stars vs the one or two . I had suggestions from the cashier . She was very helpful and had great opinions . I recommend already knowing what you want and need when you come to this location. read more

A small Sephora in the area but sufficient if you need something. It's convenient and you don't need to go to the actual mall but they don't carry many things here comparing to the one at Brea mall or SCP. read more

My first time at a Sephora and it's smaller than I thought, but it's packed with all different makeup brands and scents. Super helpful staff too. I came in to redeem my free birthday gift. I love that it's no purchase necessary, and there were a lot of items to choose from too. I also love that they carry one of my favorite brands Ilia. It's one of the cleanest makeup's that I have found that works. I will definitely be coming back. read more

See all

Likes: + I like the efficiency of their BOPIS system. + Polite, helpful staff. Efficient service. . The 'Rare Beauty by Selena Gomez Mini Soft Pinch Liquid Blush' turned out smaller than in the picture. Still a nice, popular, cheap, quick gift though. Non-likes: - Crowded parking. A bit of a maze to get to. read more

Very weird shopping experience there. I walked in, someone asked if i needed help so i said yes. Then she was shocked that i said yes, so she asked the person next to her if she can help me. That person hesitated but eventually said okay. Once she handed me the products, she said tell me if you are paying by card. Then as i was paying, the first person who greeted me at the door was lurking nearby and watching as if I was going to do something bad. Will NOT be going back here again. read more

Terrible customer service. This store definitely needs to train their employees on customer service and understanding what kind of industry they are working in. It's the holidays and the store hours are listed as 9:00pm, I arrived at the store at 8:59pm and they wouldn't let me pick up my order. I showed Denise the time on the phone was 8:59pm and she rolled her eyes and said we just closed the registers, mind you there were still customers walking around in the store "making their last selections". I had already placed and paid for the order. I called ahead and told them I was on my way, so they just needed to hand me my bag. Nothing that would take more than 30 seconds-so the store would still be open. I understand the holidays are stressful and everyone wants to go home, but honor your store hours and show some kindness, it can really go a long way. Instead of showing the customer comes first and making me want to shop at this location more often, they have shows their priorities and proven that I'm better off taking my business to another location. Off to spectrum I go! read more

I love how I didn't get help with anything when there was plenty of workers standing around talking amongst each other, and when checking out I was greeted with the words cash or card. Forget about hello's. She then asked if anyone helped us out, for which I said no, very disappointing, to which she just said my total. I will not be back at this Sephora. read more

A million stars to Haven and Jordanne. I came in with a major makeup emergency from a different store and they swooped in SO quick to fix the situation, even though it wasn't their fault at all. I can't thank them enough for listening and going a million extra miles to help me. I am just so grateful for their kindness, professionalism, and willing to solve problems that weren't theirs. They were cool, calm, and collected. Truly top notch customer service like I've never seen before. Lesson learned: I need to stick with the Tustin location moving forward. Thank you SO much!!! (And yes this is the best most accessible location, despite it being smaller!) read more

Birthday visit: came here to pick up my birthday gift and was greeted by Dylan. Located within Tustin Market place next to Loft, Sephora is my go to for self care essentials: cosmetics and perfumes. On today's visit: i was able to use points to grab a small YSL perfume, lip gloss, and a lipliner/lip gloss combo bday gift. Use your sephora app or provide your phone number at the register and you can pick your bday gift during bday month. read more

I spoke to someone on the phone from this location to ask a simple question and what I got in return was a disgusting attitude. She answered the phone and was quite literally rushing me to get my words out would just cut me off and answered in a very poorly unprofessional manner. Don't recommend. read more

Horrible experience from start to finish. I walked in and the manager immediately gave attitude when I asked for help. One of the workers ended up giving me the wrong makeup shade even though my correct shade was already saved on my profile. When I came back to return it because my face looked orange, one of the workers laughed at me and said, "Who told you that?" That's not funny when I spent a lot of money on this makeup. Another worker later confirmed I had been given the wrong shade the entire time. I asked to file a written complaint and was told they "don't do that" and that I could only speak to the manager. The manager apologized but then said since I didn't know the employee's name, there was nothing she could do -- which I later found out was not true after calling customer service. They told me complaints can absolutely be documented and they keep records on file. Worst experience ever. I would give this place 0 stars if I could. DO NOT COME HERE!!!!!!!!!!! read more

Vicky was an absolute wonder! Let me tell you!! There was a white lady there that was just not the person you wanted helping you. She was just not nice AT ALL (even when she was wrong she didn't apologize lol) I left satisfied because I found the fragrance I liked and because Vicky was the only reason I purchased. She was so helpful! She helped me the whole entire time (after Vanessa moved to a different department in the store). If you go to this location ask for Vicky and let her go to work for you! So patient!!! How customer service employees should be! read more

I first want to give credit to Kelly, whom was very professional and helpful ( as well as truly knows what she is doing. The first foundation that she picked up was the perfect match, and she knew what kinds of products would help my sensitive skin). I'm not sure if she is a regular employee at this location or if she was an Ilia representative. The first girl( didn't get her name) who helped me was getting easily impatient ( she kept swiping on yellow toned foundations and I am a cool/ neutral. When I told her they didn't match my skin tone, she said she was just looking for what formulation I liked( I'd already explained that in detail, so no). Thankfully she defered to her coworker,Kelly. I am deducting stars because the cashier( after my husband and I spending $350 in products!) ,didn't so much as say hello or thank you, and seemed genuinely checked out. I get that we all have bad days,so I will give her the benefit of the doubt, but what really bothered us is that we went back the next day to get my husband some face wash, and were followed by a taller woman with short hair in a ponytail that was shaved underneath. When I asked her if a particular product was " clean" ,she laughed and said " There is no such thing as "clean" beauty products". Then mocked me when I tried to explain that we were looking for something that didn't have the usual chemicals. She kept drilling me about what I use( we were there for my husband) and telling me if I looked up the ingredients,they would not be clean ( this, even though unbeknownst to her, I had been sold many products by Ilia in that very store the night before, and was told that was a " clean" brand). Plus she was trying to tell my husband that he would need three products to remove sunscreen( I get that they just want to rack up sales). When I challenged this( given my face wash takes off makeup and sunscreen) , she started to argue( I didn't engage). Anyway, it was just her whole snarky and pompous attitude that put a damper on the whole experience, and we ended up leaving. read more

I've been shopping at this Sephora location for the past eight years--it's my go-to store for all things beauty. While it doesn't carry every single brand I love, the exceptional service more than makes up for it. The staff is consistently helpful, and the store is generally well-organized, with clean and well-stocked testers that make shopping here a pleasure. This review is long overdue, but I wanted to take a moment to highlight a truly outstanding experience I had, thanks to Kassandra and Sam. I came in with a gift receipt to exchange a Stila eyeliner I received for Christmas. While the product was unused, I had missed the return window and hadn't realized the policy wasn't clearly stated on the gift receipt. I usually wear the shade Lionfish, but this one was black--not a match for my daily look. Kassandra kindly informed me that the return was outside the allowed timeframe, but rather than turning me away, she took the extra step of consulting with Sam. Sam, with professionalism and patience, explained the return policy and, after some thoughtful discussion, approved the exchange. She exercised exceptional leadership, empathy, and sound judgment--transforming what could have been a frustrating experience into a seamless one. On top of that, Sam went above and beyond by preparing a few samples of a bestselling Christian Dior foundation I'd been eyeing. I've already fallen in love with it and plan to purchase it soon. They could have easily said no, but instead chose to assist with patience and professionalism. That level of service is rare--and absolutely worthy of a five-star review. Thank you, Kassandra and Sam, for continuing to set the bar for outstanding customer service. read more

I visited here today for the Sephora sale because I've never worn makeup but wanted to get into it. I had a list of products I wanted to try per recommendations from friends. I was approached twice by different workers. The first worker was extremely rude and not helpful in the slightest. After explaining to him my friend said this shade would work for me and said "well your friend is wrong" and after swatching shades on me he then poked at my insecurities and said they need to be fixed and proceeded to give me an eye roll. There is definitely another approach that could've been taken that I don't think would've come off as rude but no I was very hurt. read more

After my recent experience with this store, I am done with Sephora. The dismissive attitude of their associates and especially their manager is appalling. I went in last month to get a really nice foundation for my wedding. At that time, the associates were distracted despite me asking for help. They suggested a foundation and color which I purchased. When I put it on at home, I looked orange! It was so dark and unatttactive. I had to go back to my OTC brand instead. Because of my wedding, honeymoon, etc. I was 5 days over their 30 day limit to return it. When I explained the situation, the manager gave me a smug, sorry. Nothing we can do. Well, there's something I can do. I will take my business elsewhere. There are many options for makeup where customers are treated with respect and graciousness. read more

This is the only Sephora I feel like I get adequate service at. I really appreciate Jenny taking her time to help me find the perfect foundation, and other make items to complete the look I'm going for! The time spent really makes it worth the drive and that I'm passing up other Sephora stores to come to this one. I never feel watched or profiled here which makes the experience even that much better. They let me spend my money in peace and I love that for myself and this store. I will continue to pass up the other stores to come to this one. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Tustin, California

Let me just say, Anna is the sweetest person I have ever had an interaction with at any Sephora. I've been shopping at Sephora since I was in grade school and no associate has helped me in a way she did. I was having problems with my account and every time I would ask an associate for help, they would refer me to call costumer services which of course takes hours. Anna helped me then and there without me even having to ask. She solved my issue with such great kindness and the best possible outcome for me. She is extremely nice and such great energy. THANK YOU ANNA!!! read more

SEPHORA - Me holding my matcha while shopping. - Cosmetics & Beauty Supply Near Me - Tustin, California

Went in today to buy a bottle of cologne, asked for help from an employee who told me he was off the clock, which is totally fine, and he told the cashier I needed help. So far so good. Cashier then requested for a floor employee to assist me and I waited. I waited too long for them to transact business with. Poor customer service. Never going back. read more

Whenever I go in, I'm rarely greeted or offered help. I don't even go when it's busy. I'll be one of maybe two people max and employees are buzzing around saying nothing. Odd. read more

Anna was very helpful and helped me find my perfect shade and even helped me find the brush to apply my makeup that I have been looking for. She was knowledgeable on products and you just what I needed. Would definitely recommend her if you come into the store! Beautiful location next to my house and love the marketplace. read more

Honestly I love coming to this Sephora! Today especially I went to splurge since I was graduating. Miss Catherine and Michael from Patrick Ta were absolutely amazing! I was a bit nervous talking about make up, but they made it so easy! Catherine really was giving me great tips on types of primer suited for my skin and foundation. Then it just happens that Michael was there for the Patrick Ta make up, they were super sweet and honest! They did an amazing job explaining how to apply the makeup, and just explaining everything! Also reminding me not to apologize because I was getting embarrassed and I just kept apologizing. I'm very grateful, it really makes me appreciate the work people do. Because someone like me isn't always comfortable going into Sephora especially since there's so many options. Thank you again! read more

This location is vey small. Due to limited space, does not offer many brands or carry a lot of inventory. It's fine for a quick stop to grab basics while in the area. Plenty of parking. Staff is helpful. read more

3 stars because I was helped by Christian when no one else would... I usually don't wear make up but only for special occasions. The employee by the door looked annoyed when I told her I normally don't wear make up and not sure which foundation/CC/BB product I need. She told me she was going to grab someone else to help me. I walked around the store for about ten minutes without any help. There were two groups of employees chatting away about life. I finally asked Christian if he could help me. He was so sweet and walked me through some products. This is the worst Sephora I've been to. I rather drive the extra few minutes and go to the Sephora at Spectrum. read more

Yesterday I came into Sephora in Tustin. I've gone there before, a few times for a color match on foundation. But I could never truly get the right color, it was always too yellow or too light. I met a sales associate yesterday by the name of Tasha. And let me tell you, Tasha did her a big one with my face. She went through different shades and tested them all on me. She worked so hard to help me. She ended up matching me perfectly, this foundation looks just like my skin. I didn't know it was possible for me to have an exact match. For the first time in my life I have a perfect match. Not to mention, she introduced me to a cream to remove the redness from my face so that I don't have to wear the foundation all the time. And it WORKED...That was life changing for me. If Tasha had not come along, I would've left without purchasing anything because I was truly lost. No one has ever cared so much about my needs. My 45th birthday is coming up and I just want to feel confident on my night. Tasha made that possible for me. I put the foundation on this morning and looked at it in different lights. It really is a perfect match...I'm so happy Tasha thank you so much. If your other stores don't have a Tasha, you guys better get one. I hope that this store recognizes her for doing such an amazing job. It's hard to find ppl that Njoy what they do. She deserves to be recognized for that. read more

Small store and new products are never with the brand gondolas, always on display somewhere else. Why wouldn't you have both? New Dior blush, not on Dior gondola, but on display separately? With very few amount of product? Weird. The service here is very high school clique. One sweet girl came up to me and asked if I needed any help, but there's always a group standing by the front door gossiping. Like a gaggle of geese. Also, so hard for them to stock anything. read more

I've came to this sephora so many times and i've never had a good experience here. All the women that are out on the floor are rude and never welcome you or ask if you need help. If you ask for help they have a really nasty attitude. Won't be coming back. read more

I absolutely love this Sephora! Everyone is so friendly, patient and nice. Tonight Chelsie helped me pick out the perfect foundation. Thank you! read more

Due to new 30 day return policy they would. It replace a YSL lipstick that stopped working- tube would not turn. I missed it by 1 day. Rude manager and terrible attitude. Can have better service and easy returns at Nordstrom's. Done with Sephora. read more

Wow, just came in and the staff was so awesome and helpful. Like I haven't had this quality of service in a long time. I had T help me and she was fantastic, supper attentive and actually listened to me! 1000/10 read more