Wanted to update from my last post nine months ago about the improvement on the customer service that I experienced my last visit on Thursday, February 19 As soon as I walked in, I was welcomed and consultant, Estafini asked me how she could be of assistance. She was very attentive and addressed my questions and made various cosmetic recommendations. So happy to see that Ulta management has hired/trained staff to be more client/customer focused. read more

I believe there is a healthy balance between providing good customer service and allowing customers to shop comfortably without feeling overwhelmed. Unfortunately, that balance was completely missing during my shopping experience in the makeup department today. Throughout my visit, I was approached by approximately six or seven different staff members asking whether I was "finding everything okay." While I understand that employees are encouraged to assist customers, being approached repeatedly every few minutes felt excessive and intrusive rather than helpful. By the fifth interaction, I politely asked one of the employees whether the staff worked on commission because the constant check-ins were becoming difficult to ignore. Later, after another employee approached me, I jokingly--but genuinely--asked whether it was really necessary for nearly every member of the floor staff to check on me after I had already confirmed multiple times that I did not need assistance. We had a brief conversation, and I assumed the interruptions would stop. Unfortunately, they did not. Shortly after, another employee approached me for a second time and asked if I needed help finding anything. After I politely responded, "No, thank you," she remained nearby, rearranging products, standing in close proximity to me, and repeatedly watching me from the corner of her eye. Whether intentional or not, her behavior made me feel as though I was being monitored rather than assisted. At that point, I handed her the items I had intended to purchase, walked to the front of the store, and requested to speak with a manager. Ironically, my experience was the exact opposite of the customer service complaints. I received so much attention that it felt less like customer service and more like loss prevention. I cannot say for certain what motivated the excessive monitoring, but the experience left me uncomfortable enough to leave without making a purchase. I am curious whether other women of color have had similar experiences, because that is ultimately how this interaction felt to me. I would suggest full staff on a slow day to clean and re-stock the aisles versus harassing customers. read more

UPDATE:The assistant manager reached out today to apologize and offer any support the salon could, to make this right. We had a great talk and I really believe this was an unfortunate and isolated incident. I have upgraded my rating based on the stellar customer service we have received from the management there. The managers have been outstanding trying to resolve this. TL;DR - Don't take your child here for kids cuts. They have a pattern of not completing them. My experience so closely mirrors Mayra's below, it feels like this may be a pattern for the salon. My child's cut was moved over to a different stylist, after we were already seated in our chairs (stylist was not trained in shorter haircuts or clippers). Then 30 minutes later, the stylist we were moved to said she wouldn't be able to get to us today (after 45 minutes of waiting). The manager offered to give us the cut the following day and comped. Reluctantly, we agreed to bring them by after school the following day, but after reading Mayra's experience at the follow-up/ rescheduling, we decided to cancel all together. I don't feel I can trust they will honor their word and keep our reservation, and I do not want to see my child disappointed like that again. read more

It's a great alternative to Sephora for the high/low feel. But every time I go here, I am ALWAYS ignored. No matter how much time or money I spend. I can be perusing all the aisles, sampling items, inspecting packages, nothing. Then they have the audacity to ask me if I want to sign up for a cc when I check out. So why do I go back? I try not to but desperate times are desperate times. read more

Customer service needs improvement. I roamed the perfume aisles and no one stopped to offer help. I then went to the register and requested to have an associate assist me. Went back to the fragrance section and still no one came to offer help. The store was not busy, there were a handful of patrons however they were not occupying the team members attention. I ended up leaving and shopped at another store where I was greeted and assisted within minutes. read more

Great place to shop for beauty products, staff is sometimes helping out it all depends if u look lost they come to ur rescue but if they see that u know what u want they let y be. read more

Salon at Ulta My stylist Sonia, is the best! This woman goes above and beyond. I always feel amazing, after Sonia, works her magic on my hair. Highly recommend her for your color, hair cuts, styling, woman of many talents. read more

On December of last year, we went to Ulta and had the fortune to be attended by Sabina. She's exceptional and had helped us choose good products for skincare. We returned a few times later and didn't find her, until today, when we came back and found her! Again, Sabina was happy to help us again! She has incredible customer service, she's very kind and knows a lot about the products in the store was able to give us advice on what the select once again. We really appreciate Sabina's help!! It would be really fortunate if she were there a bit more often! read more

I used to drive to this Ulta Salon regularly from the next town over. I always liked the way my hair turned out. The problem was that I was paying professional prices for not so professional services from my stylist. I found a salon in my own town that offers me a better experience with better pricing. read more

sonia is AMAZING! she got my reference photo on the dot and worked so quick and efficiently! i have naturally curly hair and can never do a proper blowout on myself, sonia worked her magic and my hair looked perfect!! 10/10 recommend and will go back when i need a refresh! read more

Ulta Beauty - results - Cosmetics & Beauty Supply Near Me - Pasadena, California

This is not okay. I had a 115 appt walked out at 145 and was called at 209 that they were ready for me. This is horrible customer service. read more

Ulta Beauty - A 1:15 appt. I walked out at 1:45. I received this call at 2:09 that they were ready for me. This is horrible customer service. - Cosmetics & Beauty Supply Near Me - Pasadena, California

These people do not answer the phone. I've called so many times today. They started to just hang it up so I keep hearing the automated options. Crazy. I'm not about to drive 30 minutes to this one if they don't have what I'm looking for, but I wouldn't know cuz I can't get through to anyone, smh.. I'll just go to Sephora lol. read more

I always enjoy coming to Sonia for my hair appointments. She's incredibly accommodating with my schedule, which makes booking so easy and stress-free. She takes the time to really listen to what I want and always offers helpful suggestions based on what will work best for my hair. Her attention to detail and professionalism truly stand out, and you can tell she genuinely cares about her clients. After trying several stylists, I can finally say I consistently leave her chair feeling confident and happy with my hair. I always get compliments after my appointments, and I wouldn't trust anyone else with my hair! read more

I had a terrible experience, I booked a Tinsel appt at 6:45pm for my toddler. I arrived early, I was told I would have to wait because I was early. (Sure I knew that I just like to be on time) but time quickly passed and suddenly I had been waiting for almost 1hr. The girl finally came to apologize and said something had come up but I could reschedule or she could see what she could do. At that point I just left. At 7:30pm I received a voicemail that they were now ready and but she would be leaving at 8pm. I booked for today, 12:15. I could see the person I had booked with she was not with a client, and it was very uncomfortable as I could also see and hear whispering between the girl from the day before, the girl from today and the girl who checked us in both days. Time was passing again so I very nicely asked if we would be seen or had to wait again. I was told I would be seen by a DIFFERENT stylist, still I had to wait 30min past my scheduled time. And was told my toddler could choose 2 hair colors for the inconvenience, PLUS a discount. Okay thanks. When she sat on the chair I noticed only 1 color when we had chosen 2 and so I told her. I was so upset to see how thin the hair pieces were that she was using when I could see another girl next to her also getting tinsel and they were using nice full pieces of color hair. That frustrated me because you can barely even see that she had tinsel so I walked away and let my husband stay cause at that point I was losing my shit after everything prior. I should've never walked away because she ended up only using 1 color of hair and didn't even trim properly to blend. Oh and our discount was $2 off LOL. Also you might see 2 colors (blue and purple) but that was only 1 color, it was supposed to be light purple and dark purple the light one is like holographic which is why it looks blue. Pls book ONE HOUR prior to the original tom you want to be seen if you're coming to this location. Or go to Monrovia instead read more

Ulta Beauty - SÚPER thin strands used - Cosmetics & Beauty Supply Near Me - Pasadena, California

A lot to choose from and some great brands but low inventory and sales people not completely knowledgeable of the product selection. Long line to wait but moved reasonably quick. Parking here is not easy as there's a lot of stores in the Center. read more

See all

I've been lucky enough to have Susan G as my hairstylist for almost a decade, and I can't imagine going to anyone else. From the moment I sit in her chair, I know I'm in the best hands. She has an incredible eye for what works for my hair, my lifestyle, and my overall look -- every single time I leave, I feel like the best version of myself. Susan isn't just talented, she's consistent, professional, and genuinely cares about her clients. She takes the time to listen, offers honest advice, and somehow always delivers exactly what I want (even when I can't fully put it into words!). The longest I've ever gone without a haircut? However long she was out on maternity leave -- that's how much I trust her and how loyal I am. After almost ten years, I can confidently say she is worth the wait, worth the drive, and worth every penny. If you're looking for someone who is not only amazing at what they do but also makes you feel comfortable, confident, and taken care of, Susan G is truly one of a kind. 100% amazing and highly recommended! read more

I only come here for my eyebrows. Lyndsey is amazing. She makes my eyebrows look so beautiful and full. I totally recommend her.

Kaylee is THEE BEST hairstylist in Ulta beauty hair salon she transformed my hair from a very dark black to golden blonde, others said they couldn't do it or it was impossible and tried to charge me a thousand dollars for it but Kaylee did it with a reasonabley good price and left me amazingly beautiful golden locks she is real hard worker and very good at what she does I recommend her to everyone if you want your dream hair go to Kaylee she's the best!! read more

Ulta Beauty - Ulta Salon - Cosmetics & Beauty Supply Near Me - Pasadena, California

See all

On Thursday 8/7 I went in just for hair dye and for my teen daughter to shop with her gift card. I was not expecting to buy anything, but I have been on the hunt for a tinted moisturizer with SPF. So I started looking. Finding a shade that worked for me is always difficult. Previous employees at other beauty stores have tried, but I always end up returning it. My skin is prone to redness and get very pink easily. And I'm oily and dry all at the same time. Well!! An employee of yours. I really really wish I remembered her name. She knew exactly what I needed! I'm so happy with my purchase thank you for taking such good care of me. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pasadena, California

Love the salon at this location especially my stylist Sonia! I see her for all my cuts, color, and style needs, she always does an amazing job! She is very attentive with her work and so very talented! I'm always satisfied with how my hair turns out and leave feeling very cared for. read more

Paulette was very helpful,efficient fast and friendly at helping choose items that u needed and i also got a credit card and I got 20% very happy with my purchase thank you. read more

Only reason I've been making the trip to this ulta for years despite the fact it's so far from home is for my stylist Sonia Mata. She always makes sure everything is perfect with my hair and takes the most care to preserve its integrity in the process. She is detail oriented and makes sure I'm satisfied. I am so grateful to have found a stylist who takes the time to make sure my hair looks beautiful every time I leave the chair and takes pride in her work and professionalism. read more

Lacking in customer service if they are out of something they won't order it for you in front they just tell you everything is out of stock also in the prestige beauty they seem to lack knowledge on the brands read more

Literally the best hair experience of my life. From the moment I entered the salon, I was greeted, sat and serviced. My stylist Sonia listened to what I wanted and executed it perfectly! She offered me water, listened to me vent and gave me the most amazing color and cut ever! I had an incredible experience at this salon! The attention to detail, care, and overall vibe of the salon made the whole visit feel special. I've never felt more confident walking out of a salon-l absolutely love my new look and can't wait to come back for my extensions in the near future. Thank you Sonia and Ulta Pasadena for everything!! read more

Excellent customer service. All associates greet me with a smile and all asked me for assistance, Tea assist me properly today. I highly recommend this location if you're looking for perfect more Cologne. Ladies and gentlemen.Tea. read more

Kevin was super helpful for my mom and I. We ended up purchasing different lip combos. He color matched us for concealer and blush and they were both perfect matches for both my mom and I. He taught my mom how to conceal her under eyes with techniques. (We also appreciated him not upselling eye cream) He was helpful and to the point with each makeup question we had. We left with a sense of security on our purchases! THANK YOU FOR HELPING ME OUT ON MY BDAY! read more

Ulta Beauty - Morphe: Concealer, Liquid Blush, & Gel Lip Liner Maybelline: 24h Pressed Powder NYX: Lip Liner & 18h Matte Lipstick - Cosmetics & Beauty Supply Near Me - Pasadena, California

My first time getting a haircut and blow out with Ulta Salon. The pricing is pretty standard and they had a lot of availability for a last minute visit for myself. My experience seemed pleasant at first. Had conversation here and there. I was pleased with how everything came out. My stylist was nice. Up until I was checking out to pay, they had technical difficulties (which is fine, not upset about that) it took a couple extra minutes. I waited and that wasn't a big deal. But as I'm waiting, I can hear my stylist complaining about me... I don't think it matters to say her name because I think she's just young and lacks bedside manner. She blatantly complained to her coworkers saying that I, "Stressed her out." I didn't bother to try to hear the rest. I was looking directly at her as she was going on about me. Look I get it, I was indecisive about what I wanted. I had a photo to reference but forgot about it. But after a whole 2 minutes I said I wanted layers and to go by what I already had. Not sure how that makes me difficult or how I stressed her out? lol If anything I would make conversation to make it less awkward for her. But that doesn't excuse the fact that I can clearly hear you talk about me lol I'm in customer service as well sweetie... be like everyone else and make sure your client can't hear you bad mouthing them. Please coach your employees read more

I want to add to my review of this lovely Ulta! Today I was helped by Zuleyma! She was awesome and helped me find what I was looking for by giving me her recommendations. Thank you, Zuleyma! read more

I seldom shop at Ulta, and that wont change after my experience. I received 2 Jimmy Choo perfume gifts for $172 each for Christmas and my Birthday on 12/26 and wanted to EXCHANGE ONLY one for a different perfume (more expensive) but was denied because I did not have the ORIGINAL receipt and my son-n-law didnt create an account with Ulta using his phone number so purchase couldn't be found smh I have never heard of such nonsense in my 52 yrs, esp during the holidays. But I was told "NO, there is nothing we can do" by manager Jocelyn. The good news is after bugging my daughter over the phone, and holding the line up I was able to provide the receipt which was located via email since this was an online order. Also, the cashier Amber was pleasant and patient with me because of course I was very upset and wasnt on my best behavior. Never the less, I paid the extra $26 and was able to get the other perfume of choice but the experience was exhausting and embarrassing. So, Ulta doesn't have to worry about me coming back! Im sure they dont give a dam but ijs! GOOD JOB Ulta!!! read more

I visited the salon for a very much needed hair cut and root touch up and was extremely happy with the work Rachael put into my hair. She was very professional and even walked me through everything from consult to payment. Biggest green flag for me was the reassurance of my results and transparency with what was realistic for me today. She is very kind and easy to talk to. Already rescheduled my next appointment with her. THANK YOU RACHAEL read more

Ulta Beauty - Before - Cosmetics & Beauty Supply Near Me - Pasadena, California

See all

Had my brows done here by the brow arch expert Veronica. Holy moly my eyebrows were left definitely like fraternal twins. It was terrible. I still tipped with I should not have but I felt bad for her. She also is a parakeet- she would not shut up and talked to everyone and would walk off come back whilst doing the brows --it was bad! No wonder one eye brow is so off and leaving this review. read more

I ordered a cologne for pickup and opted for the bigger bottle to qualify for the 17 piece sampler "free gift". When I got to the store for pickup, the gift was not in the bag. I explained to the clerk (that claimed to be the manager) that the item was missing. She told me I must not have selected it. So in front of her, I showed her the process to place the order and of course it auto selected to add the gift for the qualifying purchase. She showed me the sampler set but refused to give it to me without returning my item to repurchase it. I explained that wouldn't work for me because the return of funds to my bank wouldn't be instant and I'd be stuck waiting with the double purchase. She didn't care and still refused to give it to me. When I asked f9r the manager, she claimed she was the manager but wouldn't give me her name. Free item or not, thats just plain poor customer service. read more

The manager was such a sweetheart but Mariyah's attitude at checkout ruined it for me. Returned most of my stuff. It didn't feel right how she acted. It felt disrespectful. Chewing gum, tapping her nails. Hands on hips. Sucks to experience that behavior. read more

Got my most recent hair curler here- love it! I'm always looking for a thin one to make tighter curls and they had one! Use it all the time. Love it. Thanks! read more

I usually go here because there aren't many other makeup stores in this area. This one is decent, and parking is fine. When you go inside, they have every brand it's well organised. But some of the testers are messy, and some stuff is already opened. Usually they have good stock but are out sometimes. The staff is nice and checks up on you often. I just wish they had more in stock, and the aisles aren't so close together. read more

This review is for the hair stylist Patty Valencia. She was absolutely amazing!! This was my first time getting my hair colored, she went over options and ideas with me as I was up in the air on how light I wanted to go, and guided me through every step. She was attentive and patient throughout the whole process. She took great care of my hair and I will be definitely going back just for her! I would recommend everyone and anyone to get their hair done and styled with her! read more

Ulta Beauty - Hair Color hair Signature Cut Balyage - Cosmetics & Beauty Supply Near Me - Pasadena, California

See all

I got my makeup done by Kelly yesterday and she was fabulous. I looked fantastic and she was a joy to talk to. I will absolutely book her for any future special occasions. read more

The girls are not friendly & don't go in there with your husband the girls don't hold back I shopped here for my birthday gift but never again at this location left feeling like crap read more

My wife bought something online from this company but later found better deals elsewhere, so she asked me to return the product to the store. The return was made within the 30-day period. The cashier asked if I had the credit card that was used to buy the product online, but I didn't have it with me. She then said the only way to process the refund was via a store card. I wasn't aware that a store card can only be used in-store, as it wasn't explained to me. After accepting the store card refund, my wife was infuriated because she wanted to use the card to buy something on Cyber Monday. A few days later, we returned to the store to request a proper gift card that could be used anywhere, but we were refused, citing company policy, and were asked to contact customer service. Customer service was unhelpful and directed us back to the store, with both sides avoiding responsibility for providing a usable refund. We frequently make online purchases and have never encountered such issues with refunds from other stores like Target, Hollister, Abercrombie, and J.Crew. Their customer service and refund policies are much better, and none of them required such an odd arrangement. This company's customer service and refund policy are very poor. Stay away from this company. read more

I usually never write reviews , but im so dissapointed about the service at this store , the women that work here think they are all that or they hate their job or to interact with other women , they are rude and lack customer service , i bought a few things and while i was shopping i kept grabbing things to buy my hands were full i kept telling my daughter to grab them so i can try and check other things out , idk where the baskets are no one was there to help , or ask or provide a basket and ok not big deal but then i came to the fragance section , i wanted to purchase a perfume, they have them under lock again no one to help i had to look around to find someone once i did, i seen two girls working on the same task , i ask for help to one of them, she seems bothered , anyways she came to help told her what i wanted she didnt verified or show me if it was the right thing, just took it up to the front, once i paid they didnt show me either so i just went ahead and paid , when i came home opened my bag and realized they gave me the wrong item since they a bit similar , one is amist but i wanted the perfume and i remember i told the lady who grabbed it for me, anyways i had to drive back and exchange it the next day , told the cashier i was given the wrong item she just look around and yelled at somone else to get the right one she didnt say anything to me , she didnt even looked at me , so we just waited, once they brought it, she just told me is 55 dollars so she didnt even said im sorry for the inconvinience there is a price difference would u like to pay which is the least i expected , no she was just ready w the computer for me to paid so i just paid and left .. honestly for the prices and money im spending i expect better sevice , after i left i went to the icecream shop close by and honestly received such a great and nice friendly service it made me think what is ulta doing wrong???? Why ice cream shop has better service then you... read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pasadena, California

See all