The hairstylists here are all rude ! Never coming here ever again , made me feel so uncomfortable and they all stand around staring at clients talking shit about their clients hair thinking we can't hear you ! Was a super uncomfortable environment! Felt like a beauty school service and it's really awkward having all the stylists gather around to look at your hair read more

Salon Review: I got my hair cut and colored today by Patty Valencia. She did amazing!! I got an all over color with a trim and curtain bangs. It looks beautiful! She was so kind and welcoming. I definitely will return for her! read more

Clean, mostly attentive. Their beauty services department needs a little more organization. My brow expert was late for both appointments. I made the appointments at least an hour in advance, and people helping usually are confused on why the expert wasn't already there. read more

Had a good experience walking in and in the fragrance section, got help right away by a lovely gentleman. Very kind and friendly. Unfortunately my cashier Delilah got visibly annoyed when I asked her for larger bills 2 times. She had to call her manager and that all took about 60 seconds. Terrible attitude girly. Over all, the store is nice and friendly. read more

I just left Ulta got asked 4 times am I finding everything ok? That's old school customer service Makes me want to purchase things!!!! read more

mean girls. came in for perfume and it was like pulling teeth to get one of the 5 girls standing around doing absolutely nothing behind the register. Once I finally got the help I needed I asked for advice and the girl was absolutely no help and was bothered I asked what hints the perfume scent had.. once I got the the register there were still the girls standing around doing nothing so instinctively I went to the front and no one helped so I said oh sorry is there a line? And the girl chuckled and said ya.. then the perfume she insisted on bringing to the front as if I was going to steal it - she just tossed it to the side and the the girl who helped me check out spent another 5 minutes waiting for the girls to stop their chit chat in the corner and acknowledged I was ready and ignored us.. the girl at the register finally found the product that they again insisted on bringing to the front instead of just handing it to me so I could've walked to the front like a normal customer? I literally was dressed for a date so it wasn't like I was in a hoodie and suspicious clothing. I'll never step foot in this energy draining adult-girl playground again. Ps. I was the customer who got the flowerbomb perfume in case there's any confusion on 10/22 at like 5:45pm. Very rude untrained staff. read more

Tried the Dermalogica Facial yesterday with Brittany. I have to say: highly recommended! It was a little strange to sit on a upright chair for a facial, but the chair does lean back halfway and is comfortable. It is an Express bar facial concept, so there are no frills such as mood lighting/candles/New Age music. The full line of Dermalogica products is used and I have to say I was very satisfied. This is a terrific deal ($65 for 45 minutes customized facial). read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pasadena, California

I can see why people prefer to order online rather than having to deal with people that don't have good customer service. No one bothers to ask if you need help even if they notice you walking around and looking lost. The cashier today should at least try to make an effort to be professional and a little courteous read more

I have repeatedly had good experiences at this store and this salon. The staff have been helpful on multiple occasions with advice for products. I had a haircut with Sonia and it was good. She was very knowledgeable and skilled. She was a little intense trying to sell me other salon services, but she did a good job with the haircut. I've now had three haircuts with Patti and she is great. She really listened to me and was able to give me the haircut I was hoping for each time. Once I even went back for a redo when the cut wasn't working for me (that's on me--she did exactly what I asked for), she modified the cut, and I loved it. I feel like I'm in good hands with Patti and that she will always take the time and attention to make me look great! read more

I just want to say that the main manager with purple hair , I believe Angelica was her name, is super rude to the employees. It's one thing to be strict but it's another to be flat out mean. She once accused one of the female workers of stealing and took her makeup away and once the worker brought proof that she did indeed purchase the makeup, Angelica claimed she "lost it" and couldn't give it back. How are you going to take someone's make up that they bought with the hard earned money and then demand proof that they bought it just to say that you lost it ?Not only that but I've straight heard that she blatantly yells and gives attitude consistently to the employees. No wonder so many people have left read more

Great customer service. An employee, Perla, was very nice and patient with me , she helped me out the best she could. Amazing store.

Stopped by to pick up a simple moisturizer. No sales staff on floor to ask for assistance. The products I checked out were dirty or empty. I've been standing in line for 18 minutes so far with one register open. 14 people waiting. Now I understand why people prefer Sephora. Very disappointing. read more

After a long wait, my eight-year-old was seated to have her ears pierced. On BOTH ears the piercing gun got stuck in her ear (terrifying for a kid), and it took some fanagelling to release the contraption. And then, when we got home, the back of the earring fell out. The people were nice enough but didn't know what they were doing. read more

First: I don't live in the area. But I have been here multiple times. This is one of the largest and BEST stocked Ulta's I have ever been to. And I've been an Ulta customer (since before going to Ulta was a "thing"). I would like to specifically thank the bareMinerals representative Jamar who was at this location when I was here with my daughter this past weekend. I was attempting to help my daughter find a long list of makeup needed for her competitions. I had already decided that cheap-o was no longer an option for her since we are treating her acne and trying to make her look less cake-y. Jamar absolutely saved the day! Not only was he helpful and a font of knowledge for competition looks- he was mindful of not trying to sell us a bunch of stuff we didn't need. Jamar is a truly kindhearted, intelligent and TALENTED individual. He put my shy teen completely at ease and did a beautiful job on her makeup. She looked stunning! We will be using his tips for many years to come. Ulta, you should reward your reps who go so far above and beyond for your customers! read more

Was there for 25 minutes and literally one worker stopped to ask if I needed help. Literally was passed up by 5 separate employees who seem like the only important thing was to stock things..little to no testers for men's fragrances as well. Disappointing. If you're going to put everything behind glass then they should have someone ready and available to help you out. read more

Angela, the store manager, has no business representing Ulta Beauty. She has a horrible attitude and her attire and appearance while representing the company fall short. I have a photo of her attire yesterday and I think it's shocking that Ulta would have someone like her not only selling product but in charge of other sales people. She smirked when refusing to refund a product to a loyal Ulta customer and said she didn't care if a bad Yelp review was written or even if we spoke to her manager. However, she refused to provide her manager's name. read more

Ulta Beauty - Angela in low cut top and Birkenstock sandals!!! - Cosmetics & Beauty Supply Near Me - Pasadena, California

I had the best experience today at the Ulta salon with my stylist Sonia. I came in with very anxious energy, not knowing how to describe what I wanted exactly. She got the idea, then worked her magic. Her calm demeanor really helped ease my anxiety, and the end result was gorgeous! I am absolutely in love with my haircut. 10/10 will book again. read more

Ulta Beauty - Short layers - Cosmetics & Beauty Supply Near Me - Pasadena, California

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I've been here multiple times and this trip I was helped by Jazmin. She was super sweet, gave me a color match, answered all my questions, and put me on a new foundation for my acne and combo skin. Def will be coming back again. read more

Updating my review - I spoke to the hairstylist who we initially had the issue with and explained why it was uncomfortable for us. She apologized and assisted us with rescheduling. My significant other eventually got his haircut the next day and it was amazing! We were also given a discounted service for the inconvenience, which I sincerely appreciate. Thank you Ulta salon! read more

I asked if they carried bumble and bumble hair products. They directed me to the back corner of the store. Supv. sent another employee to follow and watch me just because I was carrying a mini back pack. I don't like this store because of how they treat customers. Also, do not force customers to sign up. Worst store. Never again. read more

Very weird experience, trying to make my purchase and ask im asked I have a phone number. I don't, so they ask if I want to put my purchase on someone else's phone number which was just flat out weird and not in standing there confused. They then asked the lady next to me just purchased her items who is also very confused if they can have her phone number again to use for my purchase. They are making us both wait and then she gets the number wrong so I'm standing there waiting to purchase something for over five minutes to get another person's phone number. Talk about just weird and awful service. read more

Don't come here if you have curly hair! I went in for a blowout and within an hour it got frizzy. Also $77 or a blowout and some curls is insane! They didn't let me know curling was $27 additional charge! I am very disappointed with the service. My hair looks terrible, I've had blowouts before at different salons and they usually last 4 days on me without frizz. read more

I stopped by ULTA today with my 13 year old daughter for some products. The associate that helps us, Tia, was exceptional! She was happy to help, gave us great suggestions, and most importantly, made my daughter feel very comfortable (she's shy). THANK YOU Tia for your great customer service!!! read more

I went to get my haircut and didn't expect having such a wonderful time! Mayra and her amazing assistant Alexis did my hair and I couldn't praise them more. My hair turned out gorgeous and they chatted and laughed with me while I blabbed the whole time! Mayra was so lovley answering many of my questions about hair products and options on hair colours and styles on me. Definitely seeing them again, such good vibes! read more

Ulta Beauty - Hair cut - Cosmetics & Beauty Supply Near Me - Pasadena, California

Best hair work done by Brianna! She's super patient and very kind! She doesn't rush and takes the time! Excellent for hair root work and blow outs!! Definitely coming back! Thank you Brianna! Much appreciated!! read more

I gonna give Paulette a 5 stars service. She help me save 10$ to pick more cosmetic which make my day! I got this r.e.m lip glowing balm is non sticky and stay glowing on my lip! read more

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I can't rave enough about how amazing my facial w/ Brittany was. She went above and beyond. She took her time and explained the process and all the products that she would be using prior to starting. She assessed my skin and asked about allergies and products that are included in daily skin care routine. We decided that I've been using oil based products too often to we switched up a few of the products for the facial to incorporate more gel based moisturizes instead of oil based and a few deep cleaners. During the facial she would pause to educate me on the importance of each product as well as the active ingredients. She suggested some more cost efficient options that I could incorporate into my skin care routine just in case I didn't want to purchase the Dermalogica brand that we were using during the facial. She took her time and made sure I was comfortable throughout the process. There was even a time when another customer tried to get her attention to ask skin related questions and she asked that they come back at another time b/c she didn't want to be rude to me or take away time from our session. That really meant a lot. She assured me that I had her full undivided attention for the entirety of the facial and even though we went over on time a bit she didn't make me feel rushed and asked if I had any questions about products or my skin. Before leaving, she gifted me w/ a few travel size products. I'll definitely will be going back and making Brittany my regular esthetician. If you're thinking about booking, the online process is super easy also, I believe you can call to set up an appointment. They even offers free skin consultation if you're not sure which facial to book. The prices of all the skin services are very reasonable especially compared to spas. read more

Rene was super nice! She had so much knowledge and expertise on points! I thought I was the only one being able to add on discounts and points during this holiday season. I'm super happy she was able to help me out and being understanding despite the hectic crowds. Love this location, will only come back to this location. read more

Employees here are always so nice! Thank you to the amazing staff here who are so friendly and professional. Always a good experience when I shop here, especially because sometimes all the choices can feel a little overwhelming at times. read more

Hrs are wrong!! Should update store hrs!! I guess they make up their own hrs now if business is slow

I recently visited this Ulta in Pasadena and I have to say the employees were very friendly, especially Paulette . I was looking for a good lip scrub and she suggested the Tree Hut lib scrub and she also recommended the body scrub. I have to say these products are amazing! I love the body scrub!! I'm a very satisfied customer thanks Paulette read more

Ulta Beauty - Tree Hut Tahitian Vanilla body scrub - Cosmetics & Beauty Supply Near Me - Pasadena, California

Terrible service .. Ulta is not a good company to work for and you can tell by the terrible service you receive at their stores. Employees look unhappy and stressed ... it is not only not conducive to shop in but it must horrible to work in that environment as well . I fell sorry for the staff and will never shop in their stores again read more

I was almost out of the Ulta Mattifying Primer and also needed a tinted moisturizer. Scarlett was so helpful finding both. She matched my skin tone on the first try! It's great to receive excellent customer service. Ask for Scarlett, she will help you. read more

Sadly, this is the worst Ulta I've ever been to.I shop in this ulta all the time and built bonds with the employees and i was shocked to see all the new employees and to find out the supervisor Alanna Fields antagonized her employees, harassing them and creating a hostile work environment.i went in and was a victim of her harassment while i was peacefully shopping.Alanna was watching me making me very uncomfortable. This breaks me heart because I've been coming here for years and had a good experience until i came across her. I ask that Ulta please do something about this. I can't go back to that Ulta. read more

Vendors were helpful. But the store is completely disorganized, the layout does not make sense and nothing is ever in stock. Please get this damn store together. read more

I come here often when there's $3.50 off $10 purchase. Just make sure you bring printed coupon or sometimes they will let you slide if you say you are a member and have a telephone number you can provide them. Ulta has their own brand and others brands like: cover girl, lorel, urban decay, stila and much more. Browse through their webpage : www.ulta.com If you spend more than a certain amount that they have for promotion, you can get yourself a travel bag! Ulta is located in a plaza where best buy, Ross, petco bed bath beyond and etc. I hope you all can find it. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Pasadena, California

Ulta used to be great but they lost me as a customer I used to luv the salon but all their beat stylists are gone and the benefit bar is closed. read more

I came into ulta today to get a few items. I walked in and it was chaotic the store layout was a complete mess very unorganized that should probably be fixed. As I'm walking up and down the aisles i notice how only some people were being helped while the others (like myself) had to walk up and down to find what we needed. I asked three employees for help by saying excuse me before asking my question before I could even get my question out they would continue to walk. The first one I thought maybe didn't hear me the other two we locked eyes and still walked away. An older black women asked if I knew were this brand was because she wanted to get some items for her granddaughter I helped her find the brand. After she said thank you she then stated "no one seem to want to help me, but I'm older and walking around the store over three times is exhausting for me." I was so upset to hear how everyone that looked like me were not being helped and it was clear as day we weren't being helped. Disappointed by this Ulta read more

I've been going to the Ulta Pasadena Salon regularly for the past two years. Sonia is my go-to hair expert. I wanted to change my hair color by going from my natural dark brown color to a blonde balayage. Before setting my appointment, I spoke to Sonia and asked her if it was possible for me to go that light and she said that she's able to do it in one session (others have told me that I needed at least two sessions to get it that light). Her confidence was an indicator that I could trust her with my hair. My appointment started at 9AM. The entire process took 8.5 hours and Sonia was so patient the entire time. She made sure that my color was completely lifted so that it stays blonde and doesn't get brassy. My hair came out gorgeous; it exceeded my expectations. After two years of having long balayage blonde hair, I decided I wanted a change. I immediately made an appointment with Sonia for a haircut and darker hair color. Again, my expectations were exceeded. If you're looking for an expert hairstylist who listens and understands what you want and provides professional feedback (doesn't just tell you what you wanna hear), Sonia's your girl! read more

I booked an appointment to get my hair done two weeks ago for my college graduation. I have thick curly hair, so I washed and detangled my own hair to help the stylist out when I came. The day of the appointment (today) I got a call that Noemi, the hairstylist had called out sick and that all the other stylists were full??? I understand if there are emergencies and stuff but it is Ulta's job to accommodate me then and find someone else who can do my hair or give me some type of compensation. This is my GRADUATION DAY. And now I won't have the hair I wanted all because they had zero proper customer service. Mind you I booked this appointment TWO WEEKS AGO. I was not just getting my hair done for fun, this is supposed to be one the biggest days of my life and they call me just in time so that I CANT get an appointment anywhere else.... do better. read more