[[HIGHLIGHT]]Went to the salon for a fix of a terrible haircut based on a friends recommendation.[[ENDHIGHLIGHT]] My bad haircut was from a pricey prestigious Scottsdale salon so I was surprised to get a referral to Ulta, but I trust this friend and I am so glad I did. Jennifer J. is amazing! Clearly a student of her craft- she was so knowledgeable about my specific hair type and problematic technique that led to my bad haircut. She not only corrected the issue but gave me a better and amazing cut. [[HIGHLIGHT]]She exceeded my expectations and I have found a new salon and skilled professional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you Jennifer for all you did - my hair is beautiful and I am so pleased.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The old blonde lady in the front gave me a dirty look when I walked in and she was greeting.[[ENDHIGHLIGHT]].. [[HIGHLIGHT]]I walk in there with my friend and she followed us to the back and was in the way of nail product aisle that I was looking at.[[ENDHIGHLIGHT]].. rude and uncomfortable encounter read more

[[HIGHLIGHT]]The manager Angela was very kind and helped me without a problem when I had to return an item that I bought.[[ENDHIGHLIGHT]]

I went to Ulta salon yesterday for what should have been a simple haircut. My instructions couldn't have been clearer: keep the length, keep the shape, just thin it out and add layers. That's it. A 30-40 minute job, tops. Instead, I sat in that chair for two exhausting hours while the stylist who casually admitted it was her first time working on thick, curly hair, experimented on me like a practice mannequin. The result? A complete disaster. She hacked off my length, left my ends so thin they barely exist, and turned the entire back of my hair into an uneven, incoherent mess that looks like it was done by someone drunk with scissors. Nothing flows, nothing blends. I look butchered. [[HIGHLIGHT]]And the worst part? I have two major events coming up this weekend and next and I honestly don't know how I'm supposed to show my face in public like this.[[ENDHIGHLIGHT]] In my 44 years, I've had bad haircuts before, but never anything this horrendous. A 5-year-old could have done better. To add insult to injury, I was charged $50 for an "experienced stylist" yet what I got was a kindergarten-level attempt. I am horrified, humiliated, and furious. Don't go to Ulta for your hair. Ever. This has been the single worst hair experience of my life and I want my money back. read more

[[HIGHLIGHT]]The staff is always helpful.[[ENDHIGHLIGHT]] They usually always have what I am looking for. This location is always convenient and I've been lucky that it's one location I go to that is not usually packed. read more

I had to go to Ulta because I needed a gift card and some gifts. [[HIGHLIGHT]]I could tell that the manager (tall blonde Russian woman) was following me running into me with her work cart.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They really need to treat every customer with respect and kindness.[[ENDHIGHLIGHT]] I did end up buying a 100 dollar gift card only because my daughter had requested that for her bday. read more

[[HIGHLIGHT]]Employees didn't make me feel welcomed and all gathered around by the entrance chatting and laughing until I interrupted their conversation by asking for help.[[ENDHIGHLIGHT]] Im very self sufficient finding stuff but a simple greeting with eye contact won't hurt. [[HIGHLIGHT]]A couple of ladies behind the register look like they don't want to be there.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]One older lady was very rude when I asked about free gifts with $65+ purchase. She only shook her head and gave me a side eye then walk away.[[ENDHIGHLIGHT]] Wow I guess no gifts... I didn't bother to get a manager and just paid and left. I will be spending my money somewhere else next time. Farewell Ulta read more

You may as well just go to the beauty school to have your hair done vs going here. The education and quality of the stylists is extremely subpar for a professional salon. Just warning you now. Go spend the money on actual good stylists, or just go to the beauty school for this level of work. read more

[[HIGHLIGHT]]It's so welcoming and friendly.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The employee Cherie was so amazing and helped me find exactly what I was looking for, no rushing me along, just genuine help.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I love going here for what I need.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Lots of thanks to her.[[ENDHIGHLIGHT]] read more

I got a haircut at their beauty salon and she did a great job! The price difference between a haircut and a blowout is minimal so sometimes, it seems worth it to pay an extra $5 for a trim too. She styled my hair at the end too. My hair felt fresh and light at the end. I would definitely go back. read more

Every time I go to this location I'm told that something that's on sale or comes with a free gift is not...even though I can prove that it is. Not a "let me check" just no, it's not. Arrowhead and Lake Pleasant much better!!! read more

Danielle was so helpful! We went in looking for some new color foundations and needed some help finding a good match. Danielle was so kind and very willing to grab anything even if it was across the store! She was very informed on all the material also! I would definitely come here again! :) read more

Ulta Beauty - Make up - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

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Davianna was the sweetest, most helpful person ever! She gave me such good recommendations and really listened to what I needed. We talked like friends and she made the experience so much better! read more

Danielle is amazing!! It's so funny cause I opened this app to write a review for her and I saw another one about her! I have struggled with adult acne all my life. She helped me find reasonably priced products from The Ordinary that helped me and now I have clear skin for like the 3rd time only in my life! She spent SO LONG helping me and talking me through all the options and explaining how the products work. I hate to bother people but she kept coming back to check on me and it made it easy to ask questions. Also, Ash helped me with some hair oils. I have really fine hair and most hair oil weighs it down. Ash helped me find oils that would help it stay long and grow but would not weigh it down while keeping it shiny. I really wanted silicone free products and she helped me find the right match even though I had so many requirements. I went in a second day to get more products because I had had so much success with the previous ones (I NEVER buy stuff and man, these really helped). Having the RIGHT products for you is a game changer. I had just gone through a breakup and wanted to look pretty. These ladies reallly helped me. Ashley worked at the hair salon counter and I asked her about all the products I was looking at. She knew exactly why different ingredients worked for different types of people. She really steered me in the right direction. So much easier than online reviews. So thankful for these ladies and their time! Danielle, Ash and Ashley, thank you!! read more

If you're looking to save money on visiting the old salon, I would not recommend wasting your time. [[HIGHLIGHT]]This is the second time I've made an appointment and it's been canceled on the day of or an hour before the appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I had originally made an appointment with Donna who called the day of my appointment to say she could not get me in at my schedule time and recommended Angelica who could get.[[ENDHIGHLIGHT]] I was placed on hold to confirm with Angelica that she could just do a simple haircut. Donna then confirm with Angelica and myself we agreed on the time. [[HIGHLIGHT]]Not even an hour before the appointment, Angelica called to then say she could not get me in on that day because she did not have enough.[[ENDHIGHLIGHT]] I just canceled the appointment. Overall, the stylist are completely unprofessional have no time management, and it's clear why they have to work out of the retail store instead of having their own business at a real salon because of their unprofessionalism and their laziness and poor time management. After having the sense in it happened twice in a row, I will never waste my time going into the store or booking any kind of services with the salon now or in the future. [[HIGHLIGHT]]Again, I would not book with Donna or Angelica as I stated before neither one know anything about professionalism or any type of customer service.[[ENDHIGHLIGHT]] read more

Not welcoming or inviting feels like a fast food restaurant in there. The feng shai of the store is terrible. The lighting is very dark. The energy is very dark. [[HIGHLIGHT]]Prejudice against people of color.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wish it was a greater at the door or someone who can assist customers walking in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I feel like I had to struggle to find the ulta products in there[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]No one had proper etiquettes of customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I honestly felt like I was not in an Ulta store[[ENDHIGHLIGHT]] read more

Staff here is great! Ezme was so helpful and patient with me as I had a lot I was shopping for!

Love coming here. They have so much make up & perfumes! I love when they have deals! They sometimes have a 21 day sale when each day they have a special product that is on sale. But it's limit to 2 people. Also some of their products will have a free gift with it. read more

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[[HIGHLIGHT]]Jessica, the Clinique specialist, was extremely helpful and very pleasant to talk to.[[ENDHIGHLIGHT]] She offered to color match me & also offered me a foundation sample, both things I had not planned for when going into the shop. She lead the process comfortably, and made it feel both personalized and professional! Thanks to her, I didn't have to worry about spending money on the wrong product and shade. [[HIGHLIGHT]]Miss Jessica is very good in what she does! :)[[ENDHIGHLIGHT]] read more

When I went into the Ulta in Happy Valley in Phoenix, I went to look at the brow dip pomade. I was trying to find the right colors. I purchased online, but it wasn't right. The lady that was helping me was stuck on the fact that I would definitely need something darker, for my skin type. Definitely darker, was what she kept saying. Not necessarily. She wasn't listening to me tell her what I was looking for. I had the ash brown, but it had too much of a "sheen". I was telling her I wanted something with more of a deeper brown. Now I have to make a return to this place and I already feel like it's been hell in the making with returns We moved over to the matte lipstick she showed me where they were, then promptly told me she heard someone "calling for her..." (tacky) so she had to run. Yes, lipstick are complicated when your dark skinned and they only make 4-5 colors that sort of look right for you... but know those colors and let me explore. Non-black women don't have the patience. They want you to know what you want black girl, show them where it is, leave them alone, or get out of there store. There's really no in between. You can feel the distain with some. That not my total experience, but a lot. I spend a lot of time in these stores and I had to think, what changed? It's the attitude of detachment. I return a lot because I purchase online because I don't want the hassle, but I buy a lot, but I'd rather buy in store, but I can't find good help for the products. read more

Honestly, I used to LOVE this ulta location!!! (Happy Valley) I would never shop anywhere else even it was a Sephora or Mac exclusive. My favorite manager left and then my favorite employees slowly started leaving shortly after, Amber is still hanging in there and she is honestly the only one left that is kind. Unless you're all dressed up and look like you're going to spend a ton of money, they simply do not care or acknowledge you. I went in because I wanted to get the cute blue makeup bag with the 19.50 qualifying purchase, so picked up an $8 ulta lip liner, as well as a Harry Potter ultabrand makeup set for $13.99, Im bad at math and even I knew that would get me to the needed price. The lady then looked at me and told me I couldn't get the blue bag because I hadn't reached the needed price, I kindly corrected her and she called over a blonde woman who I'm assuming was a manager or a higher up, and she whispered to the first woman who was checking us out as if we weren't right there. She said "no it's not valid, if the system doesn't accept it, it obviously doesn't work." I wasn't going to stand and argue with two women who couldn't even keep masks over their noses, so I simply asked to take the lip liner off and to put the bag back and purchase the Harry Potter set and better than sex mascara. On top of this all, the ulta brand products are ridiculously expensive for how underwhelming they are, $12 for a single brush? That sheds all over the place? When I could go to morphe and spend the same price on 2? I will not be spending my money here and will be going to morphe and Sephora! read more

Be careful returning any gifts without a gift receipt. I just brought back a t3 curling wand that I got as a gift. Was trying to avoid asking the buyer for the receipt (I felt bad for some reason), so I figured it'd be the same as returning something without a receipt and I'd just get store credit. No biggie, I shop here all the time anyway. The curling wand I had is on their site site $150, they tried giving me $76 in store credit!!!! I had to wake up the gift giver & come clean on the return and ask for the receipt. Sure as shit, $150 in store credit. Am I the only person who sees this as INCREDIBLY scandalous? I mean wow. Ugh read more

I don't wear makeup but had a special event I was attending Saturday night I figured I'd buy some makeup for the event. I walked in and walked up to the counter to ask for help there was 5 ladies at the counter I told them what I was looking for they all just starred at me with a very awkward 10 seconds of silence, nice way to make a customer feel like an ass hat. A very sweet girl by the name of Lilly walked up to me and asked if I need help. She helped me get everything I was looking for. I would've given them 5 starts but my interaction with the ladies at the counter was bizarre. read more

I love coming to this store. This was the first time I have ever been in an Ulta Beauty store and I had a positive experience. The staff have always asked me if I needed help finding anything and have been present. I mean of course they do not have every single makeup within a brand, but they do have a good selection of makeup and perfumes. The store is very clean and well organized. read more

Placed 3 orders online for pickup and the store refused to fulfill all orders. Only got 1 out of 3 orders and the store canceled the other 2. When I went in they couldn't find my 2 orders and the next day they canceled them. Mind you, they had all products in stock!!!!! I won't be shopping here again! #TeamSephora read more

[[HIGHLIGHT]]I booked a hair color appointment 3.5 weeks out and the day of the appointment I received a call from the stylist's (Nicki Harth-Happy Valley Ulta) assistant, Zach, 2.5 hours prior to come in an hour early or we'd have to reschedule.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wasn't able to and was told if I got there before 3 Nicki Harth could still keep the appointment.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Unfortunately, with the I-17 southbound weekend construction and my leaving an hour early for the 20 miniute drive, I arrived 5 minutes late was told by Nicki Harth she'd need to reschedule when she had time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She did not even bother to take care of rescheduling when I arrived.[[ENDHIGHLIGHT]] I had a feeling it wasn't going to happen with all the calls, texts and emails. Thankfully, I made a backup appointment with a stylist at another salon not associated with ULTA. Funny as when I arrived, the entire salon was standing around chatting at the counter. Not one customer. I guess they decided to not work with the rest of the day. Bad business! read more

Alexis & Sophia are the best! They stayed passed their clock out time to help me make sure I found what I needed to find. Loved them!

I'm super bad at makeup. Because of my combo skin I can never find the right foundation match or brand for me. I usually come every so often when I find something online that might work with me. Hence me coming in last Sunday. I wanted to try a new foundation and also pick up some lip glosses (By the way they carry the Kylie Jenner Lip gloss and lipsticks here) I walked in and wasn't greeted. I walked to the high-end foundation area and came across some employees who were just standing there chatting amongst themselves. Another customer was asking her friend for help with finding her perfect shade and was at the little makeup station trying various shades. Not once did any of the employees walk up to us and ask us if we are needing assistance. I ended up going to the "drug store" makeup end of the store and just picking out something cheap. On my way across the store, I passed by two employees and even looked one in the eye and I still didn't get a single "hello" or "can I assist you with anything today" from them. I'm willing to spend a good amount at Ulta especially cause my skin needs some TLC due to being off hormonal birth control. I was going to also buy some high-end skincare products during my visit as well but the fact that I couldn't get a single employee to acknowledge my existence made me think that if I wasn't good enough to get just a sliver of customer service then they don't deserve any more then the $30 I spent. I rated this 4 stars as there have been times I have gotten the help I needed and that they always are well stocked, but lately, the customer service took a turn. read more

This store took more than ten minutes to do an even exchange when no other Ulta had an issue with this. The associate gave incorrect information that only one exchange is allowed which was a total inaccurate way of doing business. Customers should be treated with care so that they want to return back. read more

WARNING: LONG REVIEW BUT HAPPY CUSTOMER! So I've been coming here pretty regularly for my hair. I see Shaina and absolutely adore her! Today I went in to exchange a CC cream I ordered online. I chose the wrong shade online and it was way too dark. I also thought I would check out some skincare products for my husband who suffers from KP & folliculitis. He never used skincare products before so I needed something that wouldn't be too complicated for him to use. Now I have to mention that I have become self conscious over the last few months. Being locked in my house so long during COVID has me feeling uncomfortable at times in public. I'll walk in super casual looking with a Star Wars t-shirt, leggings and Vans. Sometimes when I'm dressed like this I'm not even approached so I expected that when I walked in with my mom. But today! I walked in and was greeted immediately. I felt comfortable as I walked over to the skincare area, I was offered help as I approached. This girl was polite and walked me over to a brand she suggested. She walked away while I took a look. After looking for what felt like 5 minutes, another very polite girl walked up to me. This was Hannah. As soon as I told her what I was now struggling to find for my husband, she immediately went into action. She called over another very nice girl, Ash. The two girls were so dedicated to help me find something that would work we walked through two other sections and found great products to try. Hannah also politely kept reminding me of the return policy if the products don't work out. I was so impressed with how they took my husbands skin conditions seriously enough to look through products from other parts of the store for me. In total it took us about 10 minutes. I was super happy and relieved to find solid options to help my husband. Absolutely impressed with the customer service! But that's not all! I walked over to the line to checkout and noticed some of the staff chatting. They noticed me ready to pay and Morgainne immediately greeted me with a smile. I walked over and she commented on how she liked my shirt. I was flattered especially considering all the times I felt self conscious here before. I told her thank you and politely joked that I hate looking a mess when running errands. She looked at me and jokingly said she would be dressed the same if she could. I felt so much more comfortable. Again after being stuck in a house, it was reassuring as I start getting out more safely. So polite and kind! A nice little booster. I know this is a novel but I really just want to give a full picture of how the staff was just so amazing and helpful! And now, I'll feel even more comfortable when I visit again. Thanks Hannah, Ash and Morgainne for making my day! read more

I wanted to try the new Clinique foundation, but wanted to get help finding the right shade. I waited and walked around looking for an associate to help, found no one. I tried asking a couple of people that were working there and got the brush off. Very disappointed. read more

i've just about had it with ulta and their price increases!!! your products are too expensive even with your coupon!!! not a good thing.

Faith is awesome! she really took the time to make sure I got the perfect foundation and concealer, and gave me a recommendation for a setting powder that would work well with my dry skin. If you need to find a new product Faith is your girl. read more

Ashley W. is an amazing talented hair stylist. She is an expert colorist and takes the time to do it right where other stylists I have been to just rush to get you in and out. My blonde has never looked better. Also when she curls and styles my hair it always looks so good. She suggests products to make my hair healthier and not damage it when using heat. You have to go see her, she's the best! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

Dana the Manager at this location was extremely rude to me for no reason and acted as if she couldn't be bothered with me. I had a simple question, I had just purchased something minutes before and needed a different color and she told me she couldn't help and I needed to wait back in a very long line and that she "had to run" and then turned around and walked away from me. Even if she was unable to help me, there was a better way to handle that situation. Hopefully Dana reads this feedback and is able to adjust her approach for better customer service and representation of the brand. Thankfully her consultants behind the counter were very helpful! read more

I went in to get a new cologne and Gigi was super helpful and friendly, she helped me find exactly what I was looking for and was one of the best service workers I've ever interacted with. I 10/10 would come back to shop here solely for Gigi and her help. read more

I'm a make up influencer and from other state and I visited Arizona and stop by at ULTA to buy make up and other products. But I was trying to ask help but a manager gave me an attitude and she's busy talking trash to another employee so I walked away. I tried buying almost worth of $1000 products but I don't want to buy to this place full of negativity around. So I ended up went to Sephora across the street. I think her name was Kate or Cathlyn with a long blue hair. read more

Unprofessional and snide. It's been a while time since I've had someone look down their nose at me like a was an insignificant bug. I had to exchange an on line purchase in store because the product was defective. As I walked in their 'greeter' asked what I needed, I told her I was doing an exchange, SHE directed me to checkout line but, once I got to the front of the line, that associate informed me that I had to go get the replacement item first and them come back and...you've got it...wait in line again. Then they rang up the return and recharged me for the same item. She informs me that I owe .18c, because of the tax difference. Really?! ULTA, when you are the source of the inconvenience, you need to figure out how not to further detract from the customer's shopping experience. With a defective return, give them $'s off, so you don't have to 'add insult to injury' by asking the customer for more money, regardless of whether it's only .18c. Figure it out!! FYI...The Manager on duty that came over during the return, she was the one that was so snide. I really don't ever want to walk in an ULTA again. Who needs the aggravation when there are so many other options besides ULTA for buying Beauty products. read more

"I used to come here to see Kyndal and Haley for my brows. They no longer work here. They moved down the road to their own salon inside of Bella Donne Suites. When I was shopping in the store today I overheard a manager talking to an employee saying that she "managed" all of the employees out of the store. I thought that was disrespectful and inappropriate of her to say loud enough for me, a costumer to hear. I'll be fact checking that with Haley this weekend when I get my brows done by her. Also I had to use the bathroom and there was literal Shit on the walls. Anyways, it's unfortunate that I don't have a reason to Shop here anymore since my brow girls are gone but at least I'm saving a few dollars by seeing them at their new salon." read more

Today I came into Ulta and they always have had a 100% guarantee for the Chi straighteners to be able to bring it in and be able to get a another Chi and exchange it. It has never been a problem before in the past but this certain location obviously did not help me at all! They said that they could do something as far as like a blind return but that didn't work either so I would definitely not recommend the store because the customer service sucks and obviously they're not willing to make their customers happy!! Do not come to this Ulta drive the extra 20-30 min and go to another location!! read more