Each time I've been to this CareNow, Kia at the front desk and Lesley in the back provide…read moreexceptional customer service, kindness, and compassion. Lesley goes out of his way to advocate for patients and his attention to detail and his absolute professionalism are second to none! I enjoy going to this location because I always know that I will be greeted with a smile and my needs will be taken care of quickly, efficiently, and I feel respected. Thank you all!

Not super knowledgeable about anything I had to say about my condition. Made me do a vaginal self…read moreswab. Haven't heard back if I have a yeast infection or not. Haven't heard back if I have a UTI or not. They tell me lab results take 3 to 5 business days! BULL SHIT they don't! Maybe 24 to 48 hours. I don't know if they used Quest diagnostics or Lab Corp to process them. Who knows what in the F*** is wrong with me??? Apparently they don't! Girl at the front desk is very rude. Bad attitude because she had to work on a weekend or something. Good Lardy! You want people to Come get fixed up, then do your damn jobs!

I had a really great experience with Dr. Melissa Lin and the team at CareNow. I came in not feeling…read morewell, and from the moment I walked through the door, the front desk staff was kind, courteous, and welcoming. When you're sick, that first interaction matters more than people realize -- and they set the tone perfectly. The medical assistant was attentive, pleasant, and genuinely caring. I never felt rushed or brushed off. She made sure I was comfortable and listened to what was going on. Dr. Lin was professional, knowledgeable, and very thorough. She took the time to explain everything clearly and made sure I understood the plan moving forward. I really appreciated how straightforward and thoughtful she was. Overall, the entire staff made my visit a smooth and reassuring one. I'm very grateful for the care I received and would absolutely recommend Dr. Lin and the CareNow team.

I had my appointment on August 5th and unfortunately left feeling rushed and like many of my…read morequestions were not properly answered. I was there for testing and expected to have a thorough explanation of my results and treatment plan. One of my biggest concerns was the lack of privacy. After my urine sample was tested, the nurses kept the door open, and I could hear conversations in the hallway about my testing. Given that this involved sensitive medical information, I did not feel that my privacy was being handled appropriately. I was also concerned because I was told my lab results were still pending, and I have since received only partial medication while waiting for clarification about my results and treatment. I have had to repeatedly call to get answers, but I've been placed on hold and then disconnected without getting the information I need. I understand that some lab results take time, but communication is extremely important when you're dealing with sensitive health concerns. I shouldn't have to repeatedly call just to find out what my results mean or whether I have received the appropriate treatment. Overall, I left feeling unheard, rushed, and frustrated. I hope the facility takes this feedback seriously and improves communication, patient privacy, and follow-up with patients.

This is a great location. From the moment we walked in, Malaya at the front desk was warm,…read morewelcoming, and incredibly thorough. She made the entire check-in process smooth and set the tone for an exceptional visit. Dr. Robin is truly one of a kind. She is patient, attentive, and has such a natural way with my autistic toddler that immediately put us both at ease. She never made us feel rushed, took the time to listen, and treated us with genuine compassion and respect. Experiences like this are why families keep coming back. I highly recommend this office for the outstanding staff and exceptional care.

Came in at exactly 7;45. Naomi asked what I was there for. ( in the lobby) very unprofessional and…read moreembarrassing as my situation is embarrassing. Naomi told me they stopped seeing people at 7:45. I said well it's 745 when I came in right she said yes , so I said we're good then right? She said no, we can't see you for that today. The open sign is still on. Their lights are still on. People are walking in and out and I was there at exactly 745. I guess it just picking and choose what your illnesses and they can decide if they wanna see you or not.

My 11 year old son was carried off the nearby soccer field after an ankle injury during a game on…read moreSaturday 3/28. He was in extreme pain and couldn't put any pressure on it. I immediately called this location since it was close to the field and it was in-network for insurance to make sure they had an x-ray machine onsite. We drove directly there. We carried him inside and there was no greeting from the receptionist. I used their machine to check in and finished the forms via a link sent to my cell phone. I was called to the front desk shortly after; again, no greeting. I was told the copay. This was clearly a business interaction. No compassion. No concern. No empathy. All business. So disappointing. Nonetheless, I too have a job to do as a Mom, get my son care so I ignored it. The nurse who called him back was sweet. She offered a wheel chair, and was kind as she took his vitals. Then the doctor came in. We told her what happened and she ordered an x-ray. She didn't attempt to move it or really do any examination. Quite emotionless as well, but I digress. A travel x-ray tech arrived within 30 minutes from another location. She was nice. X-ray complete. Roughly an hour later we were told no break, no fracture, go home. The verbal instructions varied drastically from the paper they provided. I was confused. He was given a note to miss school Monday. We were also given lollipops. I was worried so picked up crutches for him to be safe since he wasn't weight bearing. Sunday it bruised a bit more and the swelling increased, still, he was in a lot of pain, the same Monday. Bigger his ankle got, and he told us it was tingling so we called back to CareNow and asked for an order for a stat MRI. We were told it was unlikely and we'd receive a call. It's now Saturday 4/4. No call ever came. We took him to his pediatrician on Tuesday who ordered a stat x-ray at Children's Bone and Spine and it was confirmed the same day that he has a bone fracture in his foot. He's now in a boot for 4 weeks and still on crutches. He has a follow up at the end of the month. Thanks for literally nothing CareNow (lollipops, don't count). No empathy, no accurate results, no follow up on your return call and no care for my child. You didn't deserve my copay, my trust, or my child. You impeded/delayed my job as a mother to help my son get better and without so much as a common courtesy, hello. Shame on me for not reviewing the reviews first.

Have been here twice in the last three weeks for different reasons. The check in online is…read moreefficient. I generally do not have to wait too long. The visit with the doctor is super quick. Tell them all of your symptoms because you get only a few minutes. Some staff are more personable than others. It is not meant to be place to get "care" it's a place to just get seen when you can't get into your primary and don't want to go to the ER. I have ended up going to my primary for aftercare when the meds don't work.

Jennifer Powers has been the most amazing and caring assistant I have ever experienced. It feels…read morelike European health care where they actually care and it's not just a money mill and you're a number, because that's how this country's health care works. She is very knowledgeable and compassionate, I wouldn't know what I would do without her to overcome my waiting time until surgery.

Had a positive experience! Everyone was very patient and kind. Doctor was also very knowledgeable…read moreand easy to talk to. I also did not have insurance coming in, but they were still very affordable and reasonable with their prices.

The staff that answers the phone and works. The front desk is completely rude. I guess you get what…read moreyou pay for. The doctor was but he doesn't take my new insurance.

The staff are super attentive and thoughtful to your medical care. Janet the receptionist is…read moreamazing in making sure you get through the check in process quickly. Dr. Sharma is one of the best doctors I have ever met. Dr. Sharma not only is very thorough but also is down to earth to make sure you're comfortable. So if you are tired of the fast pace doctors and want a down to earth family doctor this is the place. They also have a medical beauty spot next door for your Botox and lip injections. This truly is your one stop medical service.

This review is long overdue and I can't believe I haven't written one about this practice until…read morenow. We've been seeing Dr. Mimi and her staff ever since she took over this clinic from Dr. Vu a few years ago. From the very beginning, her and the team have always been welcoming, friendly, attentive, and extremely knowledgeable. There have been several times where Dr. Mimi has gone above and beyond with how she genuinely cares towards our 3 year old son. But the one instance that really impressed us was when our son was about 1.5 years old where he contracted hand foot and mouth from daycare. It was around Christmas 2023 when we tried calling to see if she can see our son in clinic. We found out she was out of town but she then offered to do a telehealth appointment with us just so she can see our son and confirm it was HFM. It was so nice of her and reassuring that she was able to do that even with the holidays while spending time with her family. The clinic is separated into two areas- one for well child checks and the other side for acute/urgent care needs. We've never had a problem scheduling or calling the clinic to make an appointment with her in a timely matter. What's nice is that she now has expanded her practice to a second location in Summerlin with more available times with other providers to ensure our son is seen for any urgent needs. 10/10 with the friendly staff and great service. I definitely recommend Dr. Mimi and her practice!!

I love this place ! The staff here is amazing very welcoming and friendly. Doctor Mimi is great…read morealways respectful and friendly. We came to this pediatric from recommendations from sunrise hospital due to other pediatrics not taken my son heart condition seriously. With LV pediatrics I get the opposite always friendly they all greet my son and remember us . Never makes us feel like we're dumb if we have questions. One thing really stand out to me ,recently I had another baby and Dr. Mimi notice she might have a heart murmur. After she left her staff came in to finish up and due to my son heart condition I was crying thinking the worst. The staff noticed and I think she let the doctor know . Doctor Mimi came back in to reassure me everything was okay and it was normal on babies . She acknowledged my feelings and reassured everything was okay . As a mother I need that and it made me realize my children are in good hands. Thank you Doctor Mimi and staff We truly appreciate you guys for all that you do -Zekiel and Olivia

Arrived for a broken toe, waited for 40 minutes for care and then was told that they didn't have…read moreX-rays available. I wish they had notified me after they had been told the reason for our visit like the previous urgent care that had referred us to this site had. The front desk nurse, who was wearing earbuds did not apologize or seem concerned at all after wasting our time.

The visit was fine we were on vacation but Dr Atuyei didn't prescribe enough drops to treat my pink…read moreeye and when I called today the other doctor said there's nothing they can do because I'm home now so I have to be seen again here and pay more money to fix their error.

Had to visit them a few times for various reasons, including when my son had minor health issues,…read moreand cannot thank them enough for the care we've received!!! Everyone is super nice, kind, and courteous. Highly recommend!

I've been on lisinopril for a decade with stable blood pressure and no complications. I've always…read moregotten annual refills. ALWAYS. Now this place assigns me someone new and she wants me to come in every 3 months and do labs for routine refills. When I asked why. She couldn't even give me an actual reason. Just kept repeating "it's policy". But somehow it wasn't "policy" last year? Asking me to come in every 3 months and do lab work. They're treating this medication like it's a Scheduled II drug or something. Demanding completely unnecessary lab work and visits. It's nothing more than a money grab with no respect for people's time. EDIT: Nope. This was today with Cara Fratianni. Instead of making any attempt to resolve the issue, this place would rather falsely claim that the review isn't about their business. Which tells you everything you need to know about this place.

In the spirit of NOT handing out 5-star reviews like candy anymore, here goes. Since 2023, I've…read morebeen seeing Optum Urgent Care at Rancho & Charleston for almost any medical reason, and they're IDEAL. Unlike PCPs, Optum U.C. is open 24-7; usually not crowded; and equipped to do x-rays, CAT scans, etc., during the same visit. Optum U.C. stitched up my bleeding eyebrow from when I fell off my bicycle landing on my head, they examined a 4-year-old lesion in my upper-left earlobe later diagnosed by an ANTI Reservoir Dogs dermatologist as cancer, and they now have me well on my way to recovery from a 3-week lingering dry cough. Besides being impressed with the professional/friendly service from front desk to doctors, I constantly refer to Optum's easy-to-read, 5-page report of everything that transpired -- invaluable toward ensuring consistent successful outcomes for me. Thank you!

Wildly unprofessional nursing staff that wants to argue with a patient about their health without…read morelooking at any information. Charge nurses did not let me see a doctor. I brought all my paperwork, and they refused to take one look at anything. Reoccurring issues from E. coli poisoning, and they did not even take it seriously. These people are not here to help you.