Just purchased a bike for my grandson this week and what a great experience. Because I didn't want…read morehim to know it would be a Christmas gift, Chinchilla worked with me to measure him and adjust the bike without him knowing...it will be a great Christmas surprise! How great to have a local business with such personal service and obvious care for their customers!

As others have reported, the staff here is very friendly and helpful. Like most local bike shops…read moretheir floor selection is limited, but they can order you more bikes and professionally assemble them for you. Their pricing for at least some bikes may be high and you need to price compare elsewhere. Have not used their repair services, but based on their sales customer service, seems worth a try. They are in a small strip mall with limited parking, However, it seems that you can usually get a spot when all the businesses are not busy.

Wow! That's all I can say. My friends found me a road bike that hadn't been used for the past few…read moreyears so that I can start training for my upcoming race. Unfortunately, I don't know much about bikes at all. After my friends attempted to help me switch into bike pedals and having a little trouble completing the job, I decided I needed some professional help. Luckily they were open on a Saturday afternoon, so I swung by and was able to talk with Ron who took a look at my bike. I can definitely tell that Ron and his other employee definitely knew what they were doing. He not only helped me switch out my clip-on to a pedal, but he took a look and helped me fine tune the bike so that it would be rideable! I was losing air in the front tire, the gears were "locked" and some other issues. He was able to fine tune everything and even gave me pointers on how to start/stop the bike when riding haha. Thank you Ron and your team for helping me sort out my bike issue. I was able to ride it the next day without problem. Definitely come out to support a local shop, you won't be disappointed!

We've been here several times for different fixes: We needed new tubes for my wife's Cannondale…read moreroad bike -- service was fast, cheap, AND good. I got all 3! Rides like new! Another time, my old off-brand road bike needed the gears readjusted/calibrated/fixed/whatever you call it when you think you're in gear number X, but the chain and sprockets tells you otherwise. I dropped it off not knowing what kind of repair it would end up needing, because the shop was busy at the time. Couple hours later, they called me to say it was done. They even moved my switched my brake handles with the gear handles, because I'd mounted it out of order on the handlebar! Now the bike rides like a completely different bike, and feels "fast," even! Again, I got all 3: fast, cheap, AND good! Highly recommend this local bike shop if you need some fixes or maintenance done.

Purchased a aventon pace 4 through aventon, after assembly i noticed the rear derailleur was not…read morelining with the gear cog. I found this store through aventons website. I took my bike there and told the technician at the store the issue I was having. Tito the technician on duty found the issue and made all necessary repairs and adjustments on the spot. Thank you Tito for the speedy repairs and information on the bike. I highly recommend this store for all your e bike repairs and supplies. I will definitely be back.

The staff here was so friendly! We came on a Thursday and Tito was very helpful and knowledgeable…read more I had 2 e-bikes in mind and he helped me decide which one was the better option for me in the long run.

Very friendly prompt service. Fair pricing with very knowledgeable staff. Marcus helped me with my…read morevery old bike and he gave me a fair assessment and then when he realized it needed one additional thing he called and texted me before moving forward with the work to make sure I was OK with the additional cost. I would definitely bring my bike back here or recommend this place to anyone

I recently needed a new bracket for my Bontrager light because the last one broke, so I reached out…read moreto Pasadena Cyclery. I had a great conversation with Marcus over the phone, who was very helpful. When I arrived at the shop, I was thrilled to find they had the exact part I needed. Marcus went above and beyond to assist me in selecting the perfect bracket. I truly appreciate the excellent service I received. If you're looking for a bike shop that offers outstanding customer service and a friendly atmosphere, I highly recommend Pasadena Cyclery!

Decided to come in the Saturday before Memorial Day and was surprised it wasn't too busy. I…read moreoriginally came in to figure out what size Torrentshell jacket I wanted from Patagonia, and Debra came up and asked if I needed help. She was incredibly sweet and genuinely helpful with sizing. Even while helping another customer at the same time, she still made sure to check back with me and ask if I ended up finding the right size. That level of customer service really stood out to me. I love this location (plus it's in my hometown), and experiences like this are exactly why I keep coming back!

I visited the REI store looking for Salomon shoes. While they don't carry the full Salomon…read morecollection, I was pleasantly surprised by the variety they do have, along with other great brands for hiking. The selection of designs is solid, and it's actually nice to be able to compare different options in one place. Service was great too, very helpful and polite. If you're shopping for hiking shoes and want to explore a few brands instead of just one, this is a good spot to visit.

They let me park my bicycle in a safe place. Great ales on tap. The pizza smells amazing and the…read morebar has character! Definitely a local vibe!

Came here to buy my electric cargo bike, which is a partner business of the Go SGV electric bike…read morevoucher program. This is a store with serious but friendly bike people. I got the Yuba Komba and am so happy with my purchasing experience here. I appreciate Amanda who helped me get my bike. This store is what all stores should strive for: knowledgeable and friendly staff members. I'll be coming back for my future bike maintenance service and future purchases.

I've been going to Velo Bicycles for over five years, and I keep coming back because I genuinely…read moretrust them. Their work has always been honest and reliable, and that goes a long way. Most recently, Michael helped me with a repair and was knowledgeable, professional, and easy to work with. Vicktor has helped me in the past as well--he's always been reliable and knows his stuff. Matt has also been great when something needed extra attention and problem‑solving. That consistency and trust are exactly why I've stayed a customer all these years.

The best shop in town by a mile, many many miles. I ride quite often whether in the mountain or on…read morethe road, I only trust velo when it comes to servicing my bikes. The knowledge is unsurpassed. Attention to detail unmatched. You have fun and dirty it up, take it to velo they clean it up.