This was my second visit to this bike shop, and they continue to exceed my expectations!…read more The customer service is outstanding, and the staff is friendly, knowledgeable, and efficient. On my first visit, they replaced the spokes on my wheel the same day. This time, they replaced my flat inner tube after a thorn puncture, and I was in and out in just 13 minutes! It's hard to find a shop that's this honest, reliable, and fast. I highly recommend them for any bike repairs or maintenance. Two thumbs up!

As others have reported, the staff here is very friendly and helpful. Like most local bike shops…read moretheir floor selection is limited, but they can order you more bikes and professionally assemble them for you. Their pricing for at least some bikes may be high and you need to price compare elsewhere. Have not used their repair services, but based on their sales customer service, seems worth a try. They are in a small strip mall with limited parking, However, it seems that you can usually get a spot when all the businesses are not busy.

These guys are awesome! I wanted to surprise my husband while he was out of town for the night with…read moregetting his bike serviced, and the team at Unchained helped me out in short notice and did a beautiful job. We will be taking our bikes to them or everything!

Great place. It's such a specialized spot with skillful guys. Freddie is extremely honest. I asked…read moreabout the condition of my bike and the gear I had, and he didn't push any major service. Gave me an honest assessment. I like that they are a spot that specializes in repairs etc and because they don't have a retail part, they really aren't incentivized to try and sell you bikes etc. Just a very honest shop that wants you to be safe out on the road. Highly recommend.

Wow! That's all I can say. My friends found me a road bike that hadn't been used for the past few…read moreyears so that I can start training for my upcoming race. Unfortunately, I don't know much about bikes at all. After my friends attempted to help me switch into bike pedals and having a little trouble completing the job, I decided I needed some professional help. Luckily they were open on a Saturday afternoon, so I swung by and was able to talk with Ron who took a look at my bike. I can definitely tell that Ron and his other employee definitely knew what they were doing. He not only helped me switch out my clip-on to a pedal, but he took a look and helped me fine tune the bike so that it would be rideable! I was losing air in the front tire, the gears were "locked" and some other issues. He was able to fine tune everything and even gave me pointers on how to start/stop the bike when riding haha. Thank you Ron and your team for helping me sort out my bike issue. I was able to ride it the next day without problem. Definitely come out to support a local shop, you won't be disappointed!

We've been here several times for different fixes: We needed new tubes for my wife's Cannondale…read moreroad bike -- service was fast, cheap, AND good. I got all 3! Rides like new! Another time, my old off-brand road bike needed the gears readjusted/calibrated/fixed/whatever you call it when you think you're in gear number X, but the chain and sprockets tells you otherwise. I dropped it off not knowing what kind of repair it would end up needing, because the shop was busy at the time. Couple hours later, they called me to say it was done. They even moved my switched my brake handles with the gear handles, because I'd mounted it out of order on the handlebar! Now the bike rides like a completely different bike, and feels "fast," even! Again, I got all 3: fast, cheap, AND good! Highly recommend this local bike shop if you need some fixes or maintenance done.

The staff here was so friendly! We came on a Thursday and Tito was very helpful and knowledgeable…read more I had 2 e-bikes in mind and he helped me decide which one was the better option for me in the long run.

We purchased two incredible e-bikes and have been having a great time with them. The staff was very…read moreknowledgeable and friendly, and they offered a great selection. The price couldn't be beat. I would highly recommend them if you're looking for an e-bike!

Very friendly prompt service. Fair pricing with very knowledgeable staff. Marcus helped me with my…read morevery old bike and he gave me a fair assessment and then when he realized it needed one additional thing he called and texted me before moving forward with the work to make sure I was OK with the additional cost. I would definitely bring my bike back here or recommend this place to anyone

I recently needed a new bracket for my Bontrager light because the last one broke, so I reached out…read moreto Pasadena Cyclery. I had a great conversation with Marcus over the phone, who was very helpful. When I arrived at the shop, I was thrilled to find they had the exact part I needed. Marcus went above and beyond to assist me in selecting the perfect bracket. I truly appreciate the excellent service I received. If you're looking for a bike shop that offers outstanding customer service and a friendly atmosphere, I highly recommend Pasadena Cyclery!

Decided to come in the Saturday before Memorial Day and was surprised it wasn't too busy. I…read moreoriginally came in to figure out what size Torrentshell jacket I wanted from Patagonia, and Debra came up and asked if I needed help. She was incredibly sweet and genuinely helpful with sizing. Even while helping another customer at the same time, she still made sure to check back with me and ask if I ended up finding the right size. That level of customer service really stood out to me. I love this location (plus it's in my hometown), and experiences like this are exactly why I keep coming back!

I visited the REI store looking for Salomon shoes. While they don't carry the full Salomon…read morecollection, I was pleasantly surprised by the variety they do have, along with other great brands for hiking. The selection of designs is solid, and it's actually nice to be able to compare different options in one place. Service was great too, very helpful and polite. If you're shopping for hiking shoes and want to explore a few brands instead of just one, this is a good spot to visit.

I recently brought a bike to Around the Cycle that I'd bought from a nice couple. It seemed like a…read moregreat find, but as with most random bike purchases, there were a few hidden issues. I initially just needed the seat raised and the handlebars adjusted, but it turned out the chain was incredibly loose, the tubes were probably at least 10 years old, and there were a handful of other things that needed attention. I worked with Joe, who was absolutely fantastic. He was genuinely excited about the bike and eager to help. He even brought me outside, watched how I was riding, and made adjustments on the spot. After that, we brought the bike inside so they could take a closer look and handle the bigger fixes. They really took their time to make sure everything was dialed in perfectly. Joe also noticed I had a women's seat on the bike, which is fine, but as a man it wasn't the best fit. I appreciated that they paid attention to details like that. They were also very mindful of my budget and made sure we didn't overspend while still getting everything safe and road ready. Ben handled the tube replacement and did a great job. It truly felt like a team effort to make sure my bike was not only running well but completely safe. They even threw in a free water bottle holder and installed it because it was hot out! I ended up grabbing the sickest Grateful Dead inspired water bottle and filled up while I was there, the ride home was so much less intense because of that. My family and I have been going to Around the Cycle for years and have bought multiple bikes from them. Every experience has been excellent. It's clear this is a tight knit group that genuinely cares about their customers. This isn't some corporate chain. It's exactly what you'd hope every neighborhood shop would be like. Anytime anyone I know needs anything bike related, I send them to Around the Cycle without hesitation. They're simply the best. Huge shout out to Joe and Ben for the amazing service and going above and beyond. They will have my business for life!

tl;dr - bought a bike that turned out to have a bad part and the shop went above and beyond helping…read moreme sort it out. 10/10 would trust again. I bought a Surly Preamble from ATC about three months ago. Love the bike, but there was a problem with my derailleur that I didn't immediately identify because I rode a single speed for years and haven't had to shift gears since I was a teenager. At first I thought I was just shifting wrong. Brought the bike in repeatedly and the issue would get fixed, recur, get fixed again, recur again, etc. It was annoying but ATC was always accommodating. Eventually it became clear we needed to replace the derailleur. By this time I was out of the 60 day service window AND the part had sustained damage at least twice; I had crashed once and had the bike banged around on the train. I was fully prepared to shell out for the new derailleur - I was pretty sure the original one had been fucked from the start but I couldn't prove it and I HAD damaged it before its first service appointment so I figured I'd pay the stupid tax. Not necessary; ATC swapped in the new part and didn't charge me for it even though they totally could have and I would've totally paid. And it wound up being the fair outcome, because as soon as I started shifting gears with the replacement it was immediately clear to me that the original part had been janky all along, long before I damaged it. It never shifted smoothly and, having experienced smooth shifting, I now understand that. They are very helpful, focused on customer service, and committed to ensuring you leave happy and have a smooth ride. I had a challenging first few months with my bike but I'm glad ATC was the shop untangling it for me. Also if you take your bike on the train I recommend standing by it the whole ride so it doesn't get bashed around.

I've been going to Velo Bicycles for over five years, and I keep coming back because I genuinely…read moretrust them. Their work has always been honest and reliable, and that goes a long way. Most recently, Michael helped me with a repair and was knowledgeable, professional, and easy to work with. Vicktor has helped me in the past as well--he's always been reliable and knows his stuff. Matt has also been great when something needed extra attention and problem‑solving. That consistency and trust are exactly why I've stayed a customer all these years.

The best shop in town by a mile, many many miles. I ride quite often whether in the mountain or on…read morethe road, I only trust velo when it comes to servicing my bikes. The knowledge is unsurpassed. Attention to detail unmatched. You have fun and dirty it up, take it to velo they clean it up.