Frankly, I don't know why other people gave bad reviews about their service. It's like complaining about the poor service at Walmart. You are shopping at a discount - low price facility, what do you expect ?? I saved 40% from home depot prices. Unitile can treat me anyway they like if I can save that kind of money. I am realist, I understand that you get what you pay for. This place is located in a section of Hayward full of warehouses, when you walk in it looks dirty and disorganized. No one is there to greet you. But when you see the prices, you will be so happy that you won't mind the nuisance. They have a wide selection more than any other places I visited. I only wished that I visited unitile before I visited others, it would have saved me a lot of time and hassle. The granite are of good quality. I always purchase the darker granite because it's heavier and has more metallic elements then the lighter colors. Use a key to hit the slab gently and you hear the difference in sound. Darker granite have metallic sound. The money I saved at this place, I don't care if I have to communicate in sign language -- so I don't know why others complain that the salespeople speak minimum English. Bottom line -- this is like a flea market. Know what you want, and do your own research before hand. Your efforts will save lots of money. If you are someone who needs attentive service, you have to pay for it. Don't expect that you can get all these goodies and save money. You cannot have the cake and eat it. read more

I visiting eleven granite places in the Bay Area before I found these guys, they had by far the most comprehensive selection of pre-fab granite, quartz and the best prices. I got a drop-dead beautiful kitchen for less than half the cost at Home Depot and the granite itself (Golden Persa) was something that Home Depot does not even stock. You also get to pick the exact slabs that you want, which is very important for granites that are highly variable in color. Of course, it makes no difference if you just want absolute black. If money is no object and you are willing to drop $100K+ on your kitchen, you should head over to DaVinci Marble in Redwood City - where you can get counter tops made of Amethyst or petrified wood! Actually, worth a visit just to see, these are true art pieces. However, if you want beautiful counter tops at a great price you cannot do better than Uni-Tile. After all the negative reviews on Yelp, the thing that really surprised me was the quality of the installation. It was perfect. I mean absolutely -perfect- ! Two guys turned up on time with the granite on the truck. They then measured and cut large pieces of granite to some pretty complex shapes in my driveway with a precision better than 1/16 inch and got the entire job (a large kitchen with island) done in less than two days. Other reviewers have gripped that the the Chinese installers do not speak much English, you can wait for 20+ minutes for service at the store, etc and it is all true. But who cares if the end result is this good? I would have paid over $10K at Home Depot and paid less than $5K at Uni-Tile for a far superior kitchen. read more

I have been shopping around for decently looking and low-priced slates and travertine and I must say that Uni-Tile had the selection to please both my pricepoints as well as my vision for interior finishes. It was hard enough to find French Pattern travertine for less then $5/sqft. but Unitile had a handful on special from $2.99-$5.99/sqft! They have a decent selection that appeal to the mass market so if you are trying to find common colors/patterns for slate, marble, porcelain, ceramic, and granite tiles, I highly suggest you give this place a chance because most of their items are marked down to wholesale pricing. I should know because I opened a wholesale account and only one of my two items was eligible for further wholesale pricing. In addition to floor tiles, they carry marble firestone mantles, granite countertops galore, bathroom basins, vanities, fixtures, and sinks, and a clearance lot of leftovers if you have small projects or need decent scrap material. Bring a pickup truck when you go because delivery is around $200. Ouch! read more

The prices for granite are great! BUT, be very, very careful about the little 'extras' they try to slip in when it comes to pay up. They tried to double charge me for the same '$20 extra' bullnose. Once I had made my major purchases, we needed to make an adjustment. It was a minor issue and I was quoted $20 over the phone. But then they overcharged my fabricator $50 when he came to pick up the granite. I'm not a contractor but I am quite experienced in the construction business and this is just short of a 'Bait & Switch outfit. When I priced sinks, I was quoted a price which included a stopper. No, no, When it came time to pick up the merchandise, they said the stoppers weren't included and they cost $20 each... Also, check the size of the water line connections for the fawcets because they are the wrong size and you will need adapters or different lines. Bottom line: Go into Unitile with the mind set that you're entering a flea market and you won't be disappointed. Don't stay away, just be very careful and GET IT IN WRITING. read more

Yes, cheap prices but nobody will help you or want to help you. I was referred by my installer that they have good prices and that's where it stops. Asked them about a color and they just pointed to middle of warehouse. Asked for help from a guy and he said he has only been there for 3 weeks and people here don't care about customer service at all. Don't have any expectation when you get there. read more

Very big selection of porcelain tile ,granite and quartz counter tops and slabs plus bathroom vanities and kitchen cabinets.the downside is that the people who work there have a very poor English and are lacking of costumer service. just remember that if you go there be ready to wait at least an hour in line . read more

WORST company ever! If I could give this awful place Zero stars I would. I will NEVER come here again. They're extremely rude and on top of that always screw up my order, they have no idea what they're doing. Don't waste your time or your money! There's another tile company right up the street that actually values they're costumers and knows what they're doing. read more

Great prices if you know what you need. It's so crazy busy that getting service is very difficult but once you find a person to help, they know what they are doing! read more

While this place sells reasonably priced products, their service and attitude is poor!!!! It has nothing to do with what language you speak. I speak both English and Chinese (their language) but still had very very bad experience with them. They won't let you return any of their natural stone products but they won't let you inspect the products before accepting them. I bought a lot of marble tiles from them and about 15% have cracked or some sort of stretches. I didn't even bother asking for an exchange but when I went there to purchase 5 pieces as replacement, they gave me 3 (out of the 5) with cracks again. It was very easy to tell since there was sign of repair in the back of the tile. I asked them to bring me another 3 and the guy who was in charge of pick up gave me very bad attitude saying that this is the way it is for marble. I was very upset and had to yell at them to get what I am entitled to as a customer. If you can spare extra 10-15%, go elsewhere.... they shouldn't even be in the business in my opinion. read more

These people don't know what they have in stock. Very badly organized. I wanted to buy a certain laminate floors. They said they have the amount I needed in stock. I ordered. Turns out they were short. Delayed the construction of my new house. Oh yea, the manager is also very rude. Try to avoid shopping there, VERY BADLY organized company. Typical Chinese owner who only cares about money not customer satisfaction. read more

Do yourself a favor and spend a little more money and get better customer service!!!! Enough said. POOR, POOR, POOR customer service!!!!! My wife had to bite her tongue not to rip the guys head off. Rude and will not take responsibility for a problem that is all theirs!!! BE AWARE!!!!! read more

I don't know why other reviews are so surprised over the lack of service. This is a deep discount, do-it-yourself wholesale place. It is designed for a contractor to go in, know what cabinets, kick plates, moulding, counter top are needed and place the order (measure carefully). The cabinets are then shipped direct to your site from China. The same kitchen cabinet set that Home Depot sells for $5000 can be found here for $2000. To make it that cheap they can't spend an hour browsing a catalog with you. However, their ordering system is pretty good and they deliver on time. They also hand out a price list which I think is nice, no negotiating. read more

Terrible customer service! I can't believe the employees here are so rude. I walked up to the desk to ask a smiple question about some tile and no one wanted to help me. They made me feel as if I was really putting out of their way. The lady behind the desk finally decided to listen to me after I sounded like I was begging. I took her over to the tile asked her the question she said "no" turned her back and walked away. Is this the way it works? Sorry to inconvenience you by going to your store. I just cant believe I was treated like this. Talk about another mistake, I decided to give the San Jose store a try and OMG!!! Just as bad if not worse. Do yourself a favor, if you are doing any type of remodeling keep away from this place. Make your remodel enjoyable, there are too many other places to go and get the help and questions you need answered. Imagine if I did buy any products here, the after-service that would be lacking? Whew! read more

My hubbie didn't like the customer service & since he went there more times than I did I have to go with what he says. We were remodeling our bathrooms & bought marble for the floor through them. Some of it mismatched & they stated it was cut from different pieces blah blah blah....No it was different. My hubbie is a contracter & knows it was different marble. However, they have a vast selection & are cheap! read more

If you buy your granite here, do yourself a favor. Hire your own installers. The guys from here were real sloppy. Also, check out the filtered comment at the bottom of the page. What is up with that? filtering comments? read more

Ordered kitchen cabinets and the colors are uneven. The doors dont line up and there is a gap for the lazy susan door. I would never use them again. The quality is cheap. Spent the extra money and go somewhere else. read more

This review is ONLY for LAMINATE! Was recommended to this place by our contractor and it was a great choice! It has an incredible amount of variety and so many things are in stock that you don't have to wait! We found exactly the shade of laminate were were looking for and it was the cheapest we found after comparing 10 other stores. We also purchased the insulation, quarter round, and stair nose for our home which ended up being more cost effective compared to any other place. It looks great in our house and we've already gotten so many compliments. Customer service was also good-worked with Rainbow-she quickly gave me 2 estimates for possible floor choices and it was so easy to decide when I brought my husband later that evening. We ordered it and our contractor picked it up with no problem the next day. We will definitely need to come back when we are ready to remodel our downstairs floors and kitchen. read more

The prices are really cheap but what they have on the floor is literally it. The thing I didn't like was the fact that they have several floor models that are no longer available like countertops, cabinet designs and cabinet handles. If you don't have it in anymore, remove the samples it's so frustrating to be told time after time that the design I like is no longer available. I went through like 5 countertop designs and 3-4 cabinet styles, quite frustrating. Also, don't get the cabinets installed here. I had them install mine and the laborers were given the incorrect instructions, did not speak any English, and were installing my floor cabinets on the wall, completely ruined my new paint job, which they did not fix. It's not the laborers fault that they were given the incorrect instructions but at least have someone that speaks your clients language. I kept pointing at the floor and the laborers still installed it on the wall till they saw how mad, I called the store who eventually explained the error to the laborers, who pointed at the floor plan and ripped it, shaking their heads. read more

Both San Jose and Fremont Uni-Marbles take the cake for worst customer service and horrible wait times. Came here at 3 and waited 40 minutes for 2 boxes of flooring. No apology, either - not even a half-hearted one. I made the mistake from buying from this company and ran out of flooring, which brings me back. By the way, they either have a "no returns" policy or, for a few limited items, the restocking fee is 25%. Every purchase is a true test of patience. read more

This is the best place I felt like a little kid in a candy store just when I thought they had everything I found more wonderful place

My husband and I were encouraged to make the trek up to Granite Expo in Oakland for decent granite for one heck of a bargain. We went, and we were truly disappointed and left more confused than when we arrived. I kept searching for granite warehouses and stumbled upon Uni Tile and Marble in Hayward. Not only was it much closer, but their warehouse is massive and full of granite slabs from which you get to choose (unlike Granite Expo where I believe you choose from a sample and you get what they deliver). Their selection was impressive, and their prices were right in line with other wholesale granite distributors around. They also carry all sorts of floor and wall tile, prefab vanity tops, cabinets, faucets, and the list goes on. I was also offered assistance numerous times during my two visits (though more assistance and less waiting on weekdays, of course). Steve is the guy to speak to when you're ready to buy. Just make sure you have a drawing/template of your kitchen layout with precise measurements. Once you pay, you get to sift through the slabs to pick which ones you want. Steve scheduled install within 5 days. For a 10' and an 8' slab of very unique granite, and including cuts and install, we paid $1400. You can get counters for less if you go with a more generic granite. On the day of install, we were told to call the warehouse around 9am to see what time the guys would come. We were under the impression that it would be right around 9 or 10 am, so we planned our day accordingly, but the lady at the warehouse said it would be more like noon, and they didn't actually arrive until 1:00. Two men speaking very little English arrived. Our experience was somewhat consistent with what other reviewers have said. They kind of make themselves at home, using our bathroom and helping themselves to the use of our tools. We did have a role of paper towels and rags ready for them thanks to a previous reviewer's recommendation. I also found them to be slightly inconsiderate, dropping stuff onto our floors, which happen to be new wood floors. They also attempted to clean up after themselves, but they threw away our rags (though, my husband said they were useless because they had liquid nails on them), and they emptied out a small box that we weren't planning on getting rid of to gather their trash. Just little things that bothered me, I guess. Our plywood was about 1/2" too long for the granite, so they cut it, which was a bit scary since they didn't tell us they'd be taking a circular saw to the top of a cabinet. Overall there was just a lack of communication due to the language barrier, and we were often left wondering what was going on. Bottom line: They did a nice, clean job on the granite install. They obviously know what they're doing, and you can't beat the price for labor. Overall, yes I would recommend this company. read more

Good place to buy the granite/marble slabs at a great prices. They have good enough selection, if not vast selection. 2 issues - - it is located in the middle of nowhere! Does anyone lives in that part of Hayward? :-) - You have to check all the tiles/slabs carefully to make sure that they are no issues like cracks, discolored etc. There are lots of unwanted pieces in they stock, which makes the selection a bit tiring process. read more

I found the customer service and selection available to be excellent. We bought a bathroom vanity and a prefabricated granite counter top in silver coins granite stone. I went to both their San Jose store and their Hayward store. The Hayward store was slightly bigger and we ended up buying from the Hayward store, but both had good options. The customer service was fast. read more

Prices can't be beat. And if you have a relatively easy install (like basic counter tops or vanities), you can buy a few tools and install yourself (with a helper or two to transport/install larger pieces). Prefinished edges have driven the cost of granite so low (thank you China!) that granite is often the LEAST expensive counter top material you can buy. Uni-Tile is bare bones - but big selection. Many of the so-called customers have deer-in-the-headlights look and belong in a retail store having their hands held rather than stumbling around in a daze with no clue what they are doing. read more

This place is amazing!! It has a vast assortment of prefab countertops as well as inlaid marble slabs for entryways. Also standard 36" and 48" vanities along with kitchen cabinets. Also tons of slate, marble, granite tiles as well as some porcelain tiles. The place is HUGE. When I went a lot of items were on sale, with prefab counter tops buy 1, get 2nd piece 50% off. Simply amazing variety of choices at incredibly low prices - on and off sale. read more

No kidding about the contractor-only. Even though there is a BIG BANNER that says WE DO FABRICATION AND INSTALLATION. When I asked how much they charge me for bullnose'ing a slap, the guy gave me a Seinfeld's Soup Nazi reply! - Kinda amusing actually. Didn't buy anything from them. Despite the large inventory, when it comes down to it they only have a limited quantity of patterns. CHEAP though. I guess I need to spend more$ [sigh] So if u go there, wear your Newman's mask, don't make any eye contract, don't ask for extra breds, see what u want, hand them the cash and leave! :D The large inventory make it cheap, but it can also mean sum1 in your block probly have the exact same top u do! read more

We just picked up tile for our shower walls from Unitile. The price and service were both great. We knew very little about tile. Steve was always there to answer our questions. read more

I highly recommend Uni Tile and Marble, as well as our wonderful Customer Service Representative Winnie. She spent a lot of time explaining the choices that were available to us. She not only answered our questions in person, but followed up with numerous phone calls and texts, until we were highly satisfied. Winnie also made sure that our products were the correct ones that we chose for pick up. Finally, I recommend visiting Uni Tile and Marble as soon as they open in the morning and on a weekday. Ask for Winnie. She will take care of you. read more

This place needs a lesson in customer service and at least try to listen to customer complaint. I bought about 15 boxes of tiles and my contractor picked them up. 3 of the box completely broken through. I called the place ahead of time and was told to bring them back in...i waited in line and when it was my turn I was told to go to the back and talk the manager back there. When I went back there I waited for another 15 min before some one even acknowledged I was there. This lady manager did not even bothered to hear my reasoning been there...and just say if you are here for exchange we cannot do. REally if so you should had said that on the phone and save me the trip. She only said we showed all the pieces to your contractor during pickup and he signed it. My contractor believed due to stack up and possibly one or two are cracked internally it end up causing the rest to break during transportation. Any way this Uni place is a pain to get any help and this is the last time I will go here. Take my words stay away...go to other locations you might pay a bit more but at least the service will be better. These peoples don't really care and it is like they are doing you a service and really don't like you been there. Last time! read more

Being there a few time in the last 12 years for small amount of tile to do the bathrooms of our properties. The warehouse is fulfilled with a lot of inventory all the time...great selection and reasonable prices. Cabinets...En... designs are so so but well not too bad with the prices. May, the Chinese manager, working there forever...nice lady being very helpful. You just have to wait while they get busy sometimes. Recommended if you need quick turn around tile for projects. read more

Great selection of Prefab stone and composite counter tops. Service is second to pricing so if you need to be coddled try cornerstone or Bedrosians and pay double. read more

Comparing to other construction material companies, their service is better and have a lot of selection of marble and granite at reasonable price. It is recommended. read more

This place is HUGE! The number of selections was daunting, but it was fun to do the research and find the best price for our project. Countertop slabs had extra lengths and island sizes, too. We saved about 30% from competitors and had fewer seams in the finished job. If you can take advantage of the odds and ends area, you could save even more. Worth the trip. read more

This store and the owner (Henry) doesn't know what it means to service your customers. If you simply need a slab and know what you're doing, they do have a good selection of product. However, if you need assistance, fabrication (like me), or have any need to deal with them AFTER the purchase, run the other way. Instead, go to Jerong Products (also in Hayward). They know what they are doing and will make sure you're happy with the final product. Here's my story. I bought a marble slab and needed sink and faucet holes cut out so I paid extra to have them fabricate it. When it was done, I brought it home, set it on my vanity and I could see polish marks on the counter surface around the sink cutout. It looked horrible. I took it back, they said they'd work on it. You know where this is going. The "fix" did nothing. It looked like they tried to hide it by applying some surface polish. I said this won't work. I talked to Henry, the owner, and asked that he please return my money for the fabrication part only and i'll be on my way. I thought that was very reasonable. I bought this 8-foot slab which they ruined, and I was only asking for the fabrication costs back. I only used half the slab...I figured I could go get a real fabricator and salvage the piece. Henry, the owner, refused. Instead he tried to insist that marble has natural imperfections and that the dull, polish marks around the sink cutout were exactly that. He even cited his 20 (or whatever) years in the business, so he knows. Who was he kidding? Now it starts to get comical. Henry starts picking random customers off the floor to ask their opinion? "Do you think this is a good job?", he would ask. Who cares what others think? I'm the one who has to live with it and it looks horrible to me, that should be enough. He continues anyway. More humor: one of the guys he picks is a fabricator, I show him the piece and ask him if he would be happy if this was his work. He shook his head "no". So I brought that back to Henry. Look, one of the customers you picked is a fabricator and says that it's not a good job! I played your game...how about honoring my request, now? By the way, I should mention that we're talking about $200 here, nothing to a man who's been in the business for so long and should value word-of-mouth referrals. Anyway, Henry's next comical step: he refuses to refund the fabrication costs even after a his customer concurred with me, so he says that I should go ask a real fabricator with a "real" business, and if he says it's a mistake, he'll refund both the fabrication AND slab costs (i.e., the whole purchase)! I told him that's quite a pain...why not just refund the fabrication costs now. He refused. He's counting on me not calling his bluff. I take it to a fabricator in San Carlos, and he basically tells me that if a fabricator touches the surface of marble, it's over. The piece is ruined. You cannot get the high-gloss finish by polishing. He concurred that my piece was a mistake and he'd throw it away. I bring a note to this effect, signed by the fabricator, back to Henry. I asked him to honor his deal...give me ALL my money back. Once again, he refused. I was reasonable up to this point, but now I'm pissed. Though I'm a mild-mannered guy, I end up screaming at the top of my lungs at Henry in the showroom. First and only time I've ever done that in my 45 years of life. So, I don't get my money back, but I take the other half of the slab to a fabricator and it turns out perfect. No surface polish marks. I know that some folks would say that, hey, service sucks, that's the way it is for discounted prices, deal with it. In general, I agree. I'm Chinese, so I can deal with lousy service. That doesn't bother me so much. But when the product is ruined and is unusable at the hand of the company, I expect them to stand behind their work. That's all. Out. read more

Lots of choices and great quality items. You need to go there if you want to save lots of money. I saved more than $200 buying my marble there. read more

Unintile coustomer service suck all Asian ppl and some maxi I don't have problem what country I from it's about how to run business I think owner off shop really don't care or don't have dime but long run he gona lose business one by one I will say only come if u really need it other wise worth less read more

Our contractor recommended this business from which to get our granite for our bathroom. They have a much bigger selection and much better customer service than their store in Santa Clara. It is worth the extra drive!!!!! The other store had slim pickings in my desired granite, but this site had 20 nice slabs to choose from in a variety of sizes. The customer service was amazing - fast, efficient, helpful, polite! They are also cutting the stone and having it delivered. I will add more later about that service, but I am pretty it is going to be good! This place is awesome! read more

I have purchased multiple granite slabs for kitchens and a granite slab for a bar from Uni-Tile in Hayward. I have purchased glass tiles to install a bathroom sink surround. I would never, ever attempt to purchase cabinets or laminate flooring from them. Purchase what you can see, feel and measure on your own. Under no circumstances, rely on their staff for advice or anything to do with your selection. If you know what you want and can see it on the loading dock, you will get your product at a good price. Complete every aspect of the transaction at the loading dock. If it is a lot or collection, inspect all the goods. Expect NOTHING more than that. Do not expect or rely on customer service. It doesn't exist at this company. read more

If you are looking for inexpensive stone this is the place to go. A little out of the way if you are not in the east bay but worth it for the pricing. A good place for contractors but don't expect the red carpet treatment. If you want that you need to go to a design house and let them take care of everything. Uni-tile operates during normal business hours so a day off can be in order if you work a 9-5. Parking is good too. read more

Lots of selection to choose from at this store. Customer service is great here. Take a picture and take to register and they will help you. You can't wander around and hope someone there will help. You need to go get in line at the front. Purchased chocolate cabinets. Took advantage of the percentage off sale. I loved the display in store and wanted the exact look. Found out later when all cabinets purchased and delivered, I couldn't purchase all the "details". I was upset about that for I would've purchased the cabinets elsewhere and had the complete items needed to finish my kitchen. I must have not asked the right questions. This was my first time buying kitchen cabinets. I'm left to recreate the color and purchase trimmings from homedepot. I think I spent more than I wanted. Worked with Lily. She's the 5 stars. She is very good at what she does. She is a very busy lady and everyone looks for her. A lot of pieces here can be on the expensive side. The prices for granite and quartz are expensive. Do shop around and compare. However, I snagged a deal on polished ceramic floors for my laundry room and bathrooms (haven't installed yet). Parking is tight here on Saturday. So go first thing in the morning or during the week. read more