Trena Ansari at Willow Salon burned my scalp, gave me neon orange hair, and cut my hair extremely…read morechoppy and unevenly (three inches shorter from the right side to left, with one chunk 7-8 inches too short it's at ear level). She was also 45 minutes late to our appointment, texting me that she was late just a few minutes before, while I was already parking. When I told her and the salon owner, Jolene Dittmar, that my scalp was burned, neither took responsibility. Trena want to do yet another correction, which of course I refused. I wasn't going to let her hurt me again. Jolene three weeks later after much back and forth, said she would refund my $200. She did not. She also complained to me that Trena was hard to talk to due to her personality, so she couldn't address it with Trena. My scalp burned for four days, I had sores all over it for three weeks, and it finally is mostly healed now four weeks later. I've never written a bad review of a salon, and certainly never complained. I'm 59 years old, a retired school teacher, I have colored my hair all my adult life, and I NEVER had a scalp problem before. I am reporting to the Cosmetology board and to the state Consumer protection department. Here's exactly what happened: * I booked a full cut, color, and style appointment for warm dark blonde - auburn color. My wavy hair was just longer than my shoulders. I did not have bangs or layers. The color was a light ash blond. We had a text consultation in advance. * Trena changed the appointment time at the last minute, when I was finding parking for the appointment. * Made me wait even longer while she took a consult (non paying!) client. In all, she was about 45 minutes late starting my appointment. She then seemed to have forgetten everything about our text consultation. * Trena left the salon for over 30 minutes while the chemicals were processing, instead of staying and checking on it. * Trena overprocessed the coloring because she was not in the salon, and it was bright orange--the color I said multiple times I wanted to avoid at all costs. I wanted a warm dark blond / brown. It's not auburn or copper or caramel. Day glow orange. Trena reacted very nervously and said we could correct it with a second darker color. * Trena tried to tell me I didn't need a cut, but then said she'd trim following the preexisting lines. She then fushed the cut (spent literally two to three minutes on it) and chopped several very short chunks totally unevenly. The right side ended up with chunks 3-4 inches shorter. One area has a chunk that is 6-8 inches shorter (at my ear level). * Trena then told me to style it myself at the end (!). She seems to be rushing me out. (She probably was.) I ended up leaving with my hair still wet, after sitting (mostly alone) in the salon for three hours. * Did not wash out the dye completely. It was 45 minutes while I drove home, plus 15 minutes in the salon. My scalp was burning. * I washed out dye when I got home. It was absolutely dye, not just normal washout from the hair. I scraped dye off my scalp. * My scalp developed a dozen or more sores from the chemical burn. These did not heal until three weeks later. I only used shampoo twice in that time. I did apply Cera Vie every other day to the scalp (dermatologist recommended). Also, the salon is not spa like at all. Normally, I don't care what a place looks like, but their website very much misrepresents the place. Not only do they NOT STAND BEHIND their work, it is an sparse, uncomfortable environment. I'm 5'4" and if you are shorter, your head won't reach the sinks. Jolene later said they adjust, Trena said they did not adjust, but either way, no one bothered to adjust for me and they were both there during my fiasco. I will try to add a few photos. Price $200+ Stylist Trena Hair Master or Hair Wizard Ansari Yelp is not letting me add photos, but I will do so. I am sure they will write a review using character assassination. Trena basically told me I was lying, Jolene told me she'd refund my $200 and did not, and tried to claim it was an allergic reaction even though I've dyed my hair 40 years without ever having a reaction. They refused to take any responsibility. Not even an apology, though there was a check in by Jolene three weeks later. Note, I am a normal 59 year old, who has never written a review like this, a retired teacher, and I only want to keep others from being hurt. It's now four weeks later, and I still have three sores but mostly healed.

* Beware, your time is not valued here…read more What I am hearing in your response is that because the consultation is 15 minutes and complimentary, it is acceptable to change or adjust it as needed. Not one, two, or three times but as your company wants. Got it! My concern is that, regardless of whether the consultation was free, I still secured my appointment as requested with a credit card and set aside my time in good faith. From a client's perspective, a scheduled appointment is still a commitment, and repeated last-minute changes make it feel as though the client's time is less valued. If the situation were reversed and I had made multiple same-day changes or cancellations, I would have been subject to a fee. That difference in expectations is what I found frustrating and ultimately led to my decision to cancel. This is not about the consultation itself, but about mutual respect for time and consistency in how scheduling policies are applied.

Very positive, warm, and welcoming vibe walking through their doors…read more Booking online is very simple and straight forward. The salon has street parking, but spots are plenty. The stylists are full of personality and are great at listening to what you are trying to achieve. I've had a few sessions with Heather, and she does a wonderful job! She has my hair feeling healthy and beautiful. Left Coast Salon definitely has my recommendation!

You know when you walk into a space and you can 100% feel the vision of that space? That is Left…read moreCoast Salon. Faced with yet another deeply disappointing haircut at another salon, I felt like it was kismet when I heard Kristina (the salon founder) speak with passion and conviction about the mission of Left Coast Salon. Education and the deepest of care: That's what I felt, along with a whole body yes and sigh of relief as I settled into Heather's chair at the salon. Heather COMPLETELY listened, educated, and created a space of safety and ease for me as she did her impeccable artistry with my hair. Ultimately, the proof is in the pudding because two weeks later and my (naturally multi-textured) curly hair still looks like everything I could ever hope for!!

Let me start off with how cute the interior of the salon is! It gives an earthy and modern feel…read more The restrooms are kept very clean and it was nice to have coffee, tea or water as complimentary. Upon entering for my appointment the two gals that I engaged with were very welcoming. I believe the gal that checked me in was Megan and the other gal I forget her name but she has red hair with cute bangs in a ponytail who was letting me know not to worry about the hour parking in front of the salon. My advice to those new to the salon is to get there early as parking is limited in the front and the ample parking would be across the street or in the residential area. Now let me get to my stylist who wow'ed me. This was my second time around with this stylist. Backstory I met Shawn Babauta at JCPenny as I went in to get a haircut and she mentioned she was moving to Dolce Salon which was the best decision she made as well as for Dolce Salon to add an amazing stylist to their team. Shawn is so talented and the thing I love about Shawn when I first met her was she listened to what my concerns were and what my inspiration was. Also Shawn gives good feedback on styles that compliment your face and how much work a certain style would be for example bangs. That's a plus for me because not many stylists listen or give you that type of feedback. When it comes to a long term stylist I feel that not only are their talents a plus but also vibing with them is important. Shawn I'm so happy my husband found you on social media because moving here due to a military move is always a bit rough. Now to end my long review go check out the pictures I will attach because Shawn did more than what I expected and then some! That's how talented Shawn is! You will see before and after pics.

I brought Ari Barajas-Mier a color challenge and she conquered it! I'm leaving with exactly how my…read morehair looked in my 20's, full of vibrancy and contrast. Ari understands hair science and I'm thrilled with my new color/cut.

WOW! I NEVER leave reviews but after the service, professionalism, and skill that I experience…read moreevery time I get my hair cut by Brianna Cooper (Bri), I had to say something. If you are looking for someone highly skilled that will LISTEN to you and what you want done, look no further. I am not exaggerating when I say that Bri has given me the BEST haircuts I have ever had in my life. I look amazing when I walk out of the salon and, I don't know how she does it but, it continues to look great even as it grows out. She will even talk through how to style the new look (if you ask). I highly recommend going to Bri to get your hair done. She is amazing and a wonderful person to chat with while she works her MAGIC.

From the moment I arrived I felt cared for and assured that I would no longer look like a calico…read morecat! My hair was a hot mess, dry bad cut and horrible color job. I searched high and low for Ashlina as I had know her years before and saw how talented she is. Imagine how thrilled to find her on Instagram! I quickly booked an on line appointment and counted down the days. Ashlina reassured me at least 10 times and got to work! It was a long afternoon for her but so worth it for me! I am now a beautiful "old money blonde" with the best cut I have ever had! I feel blessed to have had Ashlina devote so much time and talent in the corrective color she preformed! What an artist! Thank you for making me feel beautiful.....it's been a long time! Thank you, Ashlina!!!

I ABSOLUTELY LOVE THIS SALON!!!! Brooke is the absolute BEST stylist.... They're all amazing but…read moreBrooke literally brought my hair back from the dead!!! She's so good at what she does and VERY knowledgeable!!! She does an amazing job at extensions too!!! She does the invisible bead, hand tied ones and I have never had so many compliments in my life and they literally look so natural!! I will NEVER EVER go to a different salon EVER!!! I can't say enough good things about Blush Beauty Bar!!! I definitely recommend going to here and if you can , go to Brooke but like I said all the girls are amazing at what they do!!!

Brooke always takes the best care of me! I've gotten cuts, balayage, highlights, foiliage, bleach…read moreand tone, hand tied extensions, treatments, the works! The salon is super cute and I know I'll always receive superb service.

I'm constantly impressed every time I come to Hairspace. I've tried many Tacoma salons over the…read moreyears and I can't imagine ever going somewhere else again. The vibe is super welcoming and relaxing, I don't feel judged or like there's tension in the air at all. My hair has changed drastically over the last few years and my stylist always listens to my concerns and recommends products she thinks will truly help me. And there's never pressure to buy! I like that I can have her try something new in my hair and comeback after seeing how it looks and feels after being out in the world. I've added three amazing products to my hair care as a result of really good recommendations with my needs at the forefront. I would literally die for the Ref weightless volume shampoo! I love the bathroom as an eclectic homage to Tacoma and everything is always super clean. You can tell the owner and staff take such pride in their space they created and their work. If you're looking for a new place to get your hair done and truly enjoy your you time, I can't recommend Hairspace enough.

Anna was super friendly and educated my daughter on her hair. She's 13. This was her first salon…read moreexperience and I will definitely be going back. Great little spot, walking distance to Common Ground Coffee and the cutest pet shop next door. Vibe was awesome, thanks Anna you rock

Michelle was awesome and really freshened up my hair! I loved how quickly they got back to me when…read moreI texted them.

Got back with me immediately Appreciate their excellent…read moreCustomer service through text messaging. Hope she has an opening for me tomorrow Thankyou Shears to you

Five stars for this business as it is super professional from scheduling to the staffs…read moreprofessionalism. I had a major hair emergency this weekend and needed it fixed right away so I could go back to work feeling confident. I called a bunch of hairstylists on Instagram but no one had any same day availability which I understood completely, but I had to keep searching. I decided to look for a formal salon on google and Chroma was the first suggestion. Living in Des Moines, Tacoma seemed a little far but I was in a crisis so I booked the slot for 1 pm with Terry Ross. I was nervous because the person who ruined my hair shattered my trust. When I walked in, I immediately noticed the establishment was modern with its open floor plan, clean and both customers and hairdressers all seemed happy, engaged in conversation while working - immediately a good vibe. Terry acknowledges me and as soon as she's finished with the previous customer she comes over to me to take a look at what she's dealing with (a color disaster to say the least) Terry really took her time to evaluate what was done to my hair by the previous person. She went over the details of what she planned on doing to correct my hair color making sure to address all my questions in the process. We had a really lovely time chatting while she worked on the foils. She checked the foils often and made sure to make me feel comfortable throughout the entire visit. The outcome was unbelievable to me because when I walked in I looked like a fox (not in a good way) and Terry sent me out the door with a high level of confidence in my appearance. This is my new girl, she is so talented!!!! Chroma Salon in Tacoma is now my favorite

Sarah L. is fantastic. She got me in (on super short notice) after I had a terrible haircut…read moreelsewhere. Sarah listened, asked questions, listened some more, and was very clear on my hopes before she ever picked up scissors. I don't speak "hair" and she went over what end results I'd see in different scenarios. The best part is that I have a really good haircut now, and Sarah let me know after I live with it, if there are any changes I should come back in. She stands by her work. 10/10, go see her!

I went to see Jeanna for a cut and color and it not only exceeded my expectations but the prices…read morewere so reasonable. after going for myself I brought my two daughters in to have their hair serviced and cut, I was a little concerned because they are mixed and their hair requires a certain level of expertise. hands down 100% happy they had no frizz for weeks and both love their new cut. The only down fall to this shop was she had so many temptations. Well waiting I ended up buying a few items from Jeanna's personal make up line and booking myself an appointment to come back for valentines day gift to my self to get my eyelashes done. if your looking for a one stop shop that offers quality as well as great customer service i would highly recommend glam studios in Tacoma.

Hey Hello Hair! I…read moreabsolutely love this place. The ladies here are truly the best. I'm lucky to have Charla and Jessica taking care of my hair--my lifelong, deep red hair that I proudly say comes from my great-great-grandmother. It's that strong Indian red MC1R gene trait, and I don't take it lightly! I had hand and arm surgery in January 2026, and the girls even took care of my hair before my surgery. At that time, we were working through simple wash routines together because I couldn't wash my hair myself. They were so patient and helpful through all of it. By the time I needed my next move-up, I was ready to wash my own hair again, and they celebrated that progress with me. I truly love these ladies like I've known them for years. Everyone in the salon is so kind, fun, and genuinely caring--not just with me, but with every person who walks in. Going to my appointment at Hello Hair is something I always look forward to. I genuinely love being there.

I've been seeing Hallie for a while, and throughout my visits it has always been clear that gray…read morecoverage was important to me. At my most recent appointment, I specifically asked to focus on covering my grays, and she confirmed that we would make sure they were properly addressed. Unfortunately, the service did not fully resolve that concern. (And I paid over $300+) It was difficult to see in the salon lighting, but once I got home a few days later, I noticed quite a few grays still very visible. I reached out to let her know. Since I was in the process of moving, it wasn't feasible for me to come back in right away, but I was hoping we could discuss an alternative solution once I got settled or explore some form of help given I wouldn't have the time to come in right away. Instead, I was sent a link to purchase a gray touch-up stick from the salon. That response was disappointing and, in my opinion, not reflective of a professional resolution to a service concern. Clear consultation, and follow-through are essential in this industry, especially when it comes to gray coverage, which requires intention and attention to detail. If something cannot be fully achieved during an appointment, it should be communicated transparently with realistic expectations and options discussed in advance. I hope this feedback is taken as an opportunity to refine consultation practices and client care. Growth comes from listening and improving, not from becoming defensive, rude, or passive-aggressive. I truly wish her the best and hope she uses this as a learning experience. (And others find this useful if you're looking for gray coverage as part of your service) And btw(after reading the owners response): this was NOT a gray blending service, it was always very clear that I wanted my grays fully covered each time I came in.