I rather think that reviewing Airlines doesn't do much for their business as people will buy the cheapest fare they find, regardless of airlines. But for corporate travelling, I know for certain that when it's not being paid out of pocket, UA is mine, and everyone else I know's very very very last choice. 1. The seats are cramped 2. The service is so rude 3. Communication sucks Very rarely have I actually met a friendly flight attendant (1/6 so far). One time, a person sitting behind me didnt have his/her seat belt on, I hear the attendant walk pass and drop the line in a condescending tone: "You need to have your seat belt on" and continued walking. Another time, I saw a man fight with the attendant at the gate. The man apparently has been in the airport for over 20 hours and was seriously frustrated, while the tone of the attendant was snide and aloof. And another time, I bought a flight off of continental, but it was operated by UA (UA bought out continental). I had no idea and tried to check in at the continental gate at logan using auto check-in, only to be told that i do not have a booking. I freaked out and went to the desk and i was told I need to check in at UA. I had to run for 20 minutes to get there. Seriously, throw me a bone here. At least have your machine tell me I need to check-in at UA rather than don't have a booking. I have many more examples of why I hate you UA, but the general 2 stars given here by the Yelpers shows that I'm no the only one. read more

This airline is meh and definitely gone downhill over the decades. The flight attendants and gate people are not especially friendly and helpful, the seats are narrow with not much legroom, and the bathrooms dirty. I am just no longer a fan of legacy airlines and prefer Jet Blue and Virgin America as they have more legroom, individual screens with TV and movies, better service with a smile, and better food. I will only fly United if they have a sale and are $75 cheaper than Jet Blue and Virgin. For $25 or $50 more than United, I will most decidedly go with Jet Blue or Virgin. United has many gates at Logan Airport with enough restaurants and places to grab a drink to satisfy most travelers. read more

Screeeeeew United. Everytime I am forced to fly with them for work, I know it means I need to get to the airport 2 hours earlier than if I went with someone else. The lines are always outrageous, so unorganized. The planes are.. well, they're the same as if you flew with American Airlines.. stuffy, small.. etc. Biggest issue with United: DON'T CHECK YOUR BAGS. I've checked bags with them three times, and all three times they lost my luggage, luckily on my flight home, and not on the way to my destination, but I'm sorry a 100% "loose your bags" rate is too much for me. read more

I was scheduled for a flight that left at 6:15pm on Monday night to arrive in Chicago at 8:09 and catch a flight from Chicago to SFO at 8:39pm. I arrive at Logan and they tell me because my flight to chicago has been delayed 10 minutes it is confirmed I will miss my flight to SFO and since that is the last flight out I will need to sleep in Chicago airport. Are you serious??! Theyw anted me to sleep in Chicago airport and get on a 7am flight to get into SFO at 10am. After speaking with two different people I finally got on a 6am flight Tuesday morning from Boston to get into SFO direct at 9:30am. Seriously- why in the world would I sleep in an airport over night when I can stay in Boston and fly out the next day direct AND get in earlier? Also, why would they book two flights so close to one another that even a 10 minute delay would cause distress? read more

We booked tickets for a Midwest fall adventure months in advance. We arrived at Logan, checked in at the kiosk and received "departure management documents" in lieu of boarding passes. Confused, as we'd selected seats at time of reservation like most people, we went to the ticketing counter where an attendant told us seats would be assigned at time of boarding (what is this, Southwest?). We proceeded through security to the gate, where the guy at the counter said he'd try to place our seats together and would "get back" to us. Boarding was called and business and the economy cabin started to board, all holding boarding passes. The guy at the counter started to call standby passengers, and they started to board. I went to the counter to re-inquire and received boarding passes in exchange for our "departure management documents" that showed our EXACT SEATS WE'D RESERVED. It felt like the Seinfeld "rental car" episode. After that, the flight was fine, but I'm glad we're returning on another airline. read more

So I recently became a United MileagePlus Silver member, and I may not ever fly United (unless I'm forced to do so) ever again. I was one of the unlucky flyers on the AM of 5/5/14, shortly after the introduction of United's new 170 million dollar gate (B). What United failed to recognize was that it doesn't matter how glorious its new amenities (i.e. United Clubs) are if the new gate is extraordinarily overcrowded. United's customer service is a joke, planes are tight (who needs a TV when everyone has an iPad these days?), and prices are becoming underwhelmingly non-competitive. From the perspective of a consultant who travels 75 times/year... stick with Jet Blue or Southwest Airlines, and avoid United at all costs! read more

Not five minutes after these morons started the boarding process I thought my head was going to explode. I am not an occasional traveler. I am on the road around 14 to 17 weeks a year. Generally I can fly Jet Blue, Virgin America, Alaska in the US or Iceland Air to Europe. No wonder these idiots at United are in and out of bankruptcy.I had forgotten why I no longer will fly the large domestics. Here is the reason why: THEY EMPLOY THE WORST, MOST INCOMPETENT, OBNOXIOUS AND DISORGANIZED GROUP OF INDIVIDUALS ON EARTH. The boarding agent was the most condescending, inarticulate, disagreeable woman I have ever had the displeasure to see boarding a flight. After that it was all downhill. If your only choice is United; start walking. read more

Trip out of Boston to Jackson Wyoming was relatively smooth and painless but the trip back was horrific! We flew from Jackson to Denver for a connecting flight. The connecting flight was to go to Chicago for a final connecting flight back to Boston. We boarded the Denver flight, got out to the run way where all of a sudden there was a "mechanical problem" with the plane. We went back to the gate, the delay was nearly 4 hours causing us to miss our connecting flight. We luckily found a direct flight from Denver to Boston. Even though it left later than the expected 4 hour delay period for our original flight, we chose the direct flight because we didn't want to deal with layover in Chicago at this point and possibility of being stranded there. So I go to the service desk to switch flights and the service desk was extremely poorly managed! They had two people servicing an entire flight's worth of passengers needing to change up their schedules so they could get to their destinations. The line was long, the service was extremely slow, as I became the second person in line, some idiot from management sent one of the two agents to another gate even after being told by the agent of the overflow of people needing to be serviced. So I finally get to the desk and to switch over the tickets to the direct flight took nearly 30 minutes in itself! Once the tickets were switched over I inquired about how our checked luggage will be making it to Boston since now we are no longer going through Chicago - I wanted to be sure our stuff would not get stuck in Chicago. In all I ended up asking 3 different agents how our checked luggage would work now. I was told the same thing by all 3 of them - the tags on it say Boston it won't matter that you changed flights, they will make it to Boston tonight and should be there before you arrive. They said this because the direct flight we got on left later than the delayed flight (the 4 hour delay). I said "Are you sure they won't get stuck in Chicago, it's not going to matter that we switched flights right?". From each agent they said "no, your bags will be in Boston". We get to Boston, I go to the baggage claim and sure enough, our bags aren't there. I go to the claims department asking where they are, and go figure, they're sitting in Chicago. This whole time I kept my cool and patience. So I asked what the next steps were. I had to file a delayed baggage claim and that our bags would be delivered to our doorstep the next day. I asked when can I expect them. I was told "some time in the afternoon". So tomorrow comes and "sometime in the afternoon rolls around", 3pm and still no bags. We called the contact number given to us on our delayed baggage claim to at least find out if our bags made it to Boston. Apparently our bags landed in Boston at 12pm. Mind you, we live no more than 30 minutes from the airport so the fact it was now 3pm and no bags is ridiculous. We said we could come and get our bags so we don't have to wait for this extremely slow delivery. The agent told us they're scheduled to be picked up at 5pm and not to bother to come get them. 8pm rolls around, still no bags. We call again. This time the agent told us that the bags were picked up at 5pm and should be there within 4 to 6 hours from then. That means between 9pm and 11pm. Just after 9pm we decided to call again, since still no bags, and we were hoping our prior inquiries would've enticed them to get to us quickly after we had called at 8pm since we've been waiting all day. Again they said the bags were picked up and in transit. We waited until the full window of quoted time closed, 11pm, still no bags. We call again saying our bags are still not here and we've been waiting all day and night now, what's the deal. Now the agent tells us our bags were only picked up a half an hour ago and that we can expect them between 1am and 4am delivered to our door. So not only we were lied to numerous times that our bags were picked up at 5pm and in transit, now the delivery is in the middle of the night. The genius agent had the nerve to say "can we just leave them on the door step for you so we don't wake you up". Now, these agents are outsourced, but how stupid do you have to be to ask an ignorant question like that? These bags contain personal and valuable belongings, no we don't want you leaving them on the doorstep in the middle of the night for just anyone to walk up and take! So now we're here waiting until between 1am and 4am for our bags to get here. This will be the last time I fly United and I hope people can read this both as passengers and management/execs of United - passengers, avoid this airline at all costs; management, shape up. If the past history of airline and travel hasn't been enough evidence already and you continue to provide atrociously horrible service. Why airlines were ever bailed out is beyond me, any other company would've been left out to die. read more

If you are reading this you already know what the rest of us know - United is a loser airline that is barely hanging on. You don't need to fly 100,000 miles per year to come to the conclusion that they are a has-been airline that is stuck in the airline equivalent of the american auto industry. The employees are bitter, the service is pathetic, everything stinks on this airline. Heck, I think American and Delta are doing a better job. I'm a 1K member that is leaving United - I"ve had enough of their corporate arrogance. I'd rather walk than fly with United. If you're contemplating a jump to another airline here's my advice: call a competing airline and see if they'll match your status. after a few attempts with American, they finally assigned me platnum status. (it is helpful if you use your travel agent). some credit card companies have "status matching" programs - I am using one now under the impression that they will assign me platinum exec status for my 1k status - at least that's the promise - I'll let you know how it works out..... read more

I rarely choose this airline. But the flight back to CA was the cheapest on here. I really am disgusted by the service I received from the workers @ the counter. I knew I should've flew jetblue. Horrible! The flight was later delayed 3 hrs b/c of the layover in DC, due to the storms. I know I have no control over that. The airplane that we took to DC was run down looking, cramped and was dirty. I love everything abt Boston but this airline. read more

United is the worse. About 1 month ago I took a trip from BOS to LAX, both round trips were direct flights. Upon arriving at LAX (on a direct flight) I was shocked to find that my checked baggage was in Washington. This is not acceptable and is a ridiculous/unnecessary "accident". I filed a complaint the day I returned, 2/11/2013, and it is now a month later and I have heard nothing. That's with calling twice and sending a 2nd inquiry. read more

If is was possible to give United Airline a negative 4 rating I would !!! hey have lost all sense of customer service !!! Flight attendance are angry and aggressive beyond not helpful. Unfortunately they must have not had time to wash their hair or change out of the dirty uniforms. The restrooms on the last 3 flights have been not just dirty but DISGUSTING~ My last 3 flights have been delayed for a "mechanical" so no hope of making my connection and no available help to re-book. I actually felt bad for the single United agent trying to deal with the 30 people in line. Of course all the next flights were overbooked so no help there.. They did not seem to think it would be a problem for me to arrive the next or 2 day !! My two last experiences with their reservations help (that are based in New Deli India ) were ridiculous . If they cant provide training or support they should not out source the work. Sad to say I know more about their rules and regs then the agent does. If I have any other options for travel I will always try to stay away from United Airlines and I would suggest that you do as well. The Unhappy Skies of United !!!! Casey S. read more

My experience with United was flying internationally to Thailand, making stops in Chicago and Tokyo. Of course when you fly economy internationally- you expect as little comfort as possible. However, I was pleasantly surprised by the friendliness of the flight attendants (about 80% of the time), all on-time departures and decent meals. However- on the way back, I arrived late to Chicago and literally just made my connecting flight back to Boston. They were closing the gate about 40 minutes early- which could have been disastrous. I assumed most of my flight didn't make the flight as we had to go through customs, pick up our checked luggage, recheck our luggage, go through security and then take a shuttle to the gate (I'm pretty quick, what can I say?) and that most of the flight was completely empty. We were given complimentary wine since it was Christmas, and I happily watched the in-flight movie on the tiny screen that was uncomfortably placed above the isles. The only downside of my trip was when my family who visited asked me if I had personal televisions in economy like Korea Air did.... so I guess if United is the cheapest way to fly international- why not? But if you could spare a few extra bucks for a little more comfort- go for it! read more

This has been such a bad experience i dont think ill ever use united again. I was supposed to leave at 4 its now 7. The lady at terminal b28 is extremely rude, instead of saying sorry for the inconvenience we are trying out best. She just said its not my problem we keep getting different answers. I planned this trip months ago. The service was bad, the employees were rude, my flights been delayed 4 times with no explanation, i will probably never use united again. Spirit airline is honestly better. This has been easy my worst logan experience in my life read more

How is it that over and over again I am disappointed by this airlines? I am guaranteed practically every time for either a suitcase to be lost (only to be found at the tail end of my vacation or after my vacation) or for there to be a "mechanical problem." I understand that "S*** happens" but during my last 3 flights, I have had my luggage lost twice and my plans delayed because a plane needed servicing... What I also don't understand, is that the flight crew always happens to be the most upset people around. Never smiling and always very serious. Must be being treated poorly... I have no idea. Especially on a long flight it's nice to see a smiling face of someone who enjoys their job. I do give props for the ground crew who have helped me at the service desk. Granted this was at the priority access line but it's refreshing to get genuinely good customer service. I dunno what else to say but when there's an option to fly, I fly anything BUT united. read more

It took me 18 hours to get from Boston to San Francisco....and normally, it takes 6 or so. After this experience, I am only flying Jet Blue or Virgin America. read more

Seems I have a love/hate relationship with United Airlines. The love goes like this: This airline travels the world. Remain faithful to the United credit card and the world opens up like a good bottle of wine. The hate is similar: This airline has terrible seats, older planes, mediocre service, and gouges you left and right on fees! Frankly, I'd rather fly some other airline...but when I must fly them, I must! read more

I was a loyal Continential customer and have stuck with United for a while. I travelled business extensively and have also chosen their airline repeatedly for personal trips. I pay $350 a year for their membership program which includes the lounge and two free checked bags. I arrived at Logan this morning with a single bag that was admittedly over the limit by 15 lbs. Instead of calling it heavy at no additional charge, they wanted another $100. This makes no sense as I have paid to be able to check up to 100 lbs. Then the attendant tried to shine me on with the line that the bag limit is for my safety. I have been a pilot since I was 16 years old. The safety line of bs may work with the general public but not with me. Weight and CG would not have been affected - they are looking for excuses to abuse their paying customers. Not a stable approach United, and ultimately it's a value destroying strategy. I will be extricating myself from their frequent flyer and membership programs. read more

My family and I spend 11 plus hours traveling - wait for it not from Ethiopia or any other long distance location from Savannah GA. The staff who work for this piece-of-sh%t airline are incompetent to say the least. Not only did they make us weight 11 hours in the Philadelphia airport (try not to ever fly into this airport-morons to say the least) but we had to wait for another airplane to leave our unloading spot at 1am. I have never had a positive experience with United and will never fly this them again. Not if they are the last airline on this planet. I suggest you drive if they are your only option. read more

Been a customer of United try to board an early flight to chicago just to be told no because my assistant got me a economy ticket I could board an early flight that was leaving half empty They can't even add my flight miles on my account I'll try to pay with my miles plus card won't even consider !!! read more

They get you from point A to point B. But if it's a long flight just save yourself the headache and go with Jet Blue or Virgin.

Even though my flight was cancelled and I have to fly out in the morning, the staff who helped me were amazing. One of the leads/ manager/etc., helped me try to make my connecting flight and was patient and understanding the whole way. She did everything she could to help me attempt to make the second flight. To no fault of their own, the flight out of Boston was delayed to the point that I will miss my connecting flight and have to fly out in the a.m. I know this because one of the staff at the customer service desk checked and made sure that I would fly out first thing in the morning with my bag. Thank you. read more

I have not used United Airlines for years because they were chronically late and their customer service was non existent. Now, I will truly boycott this airline. Do not use them! They said they will not use their airline to transport migrant kids, however, they lied! I just saw a video of migrant kids being smuggled into LGA on Twitter. Use JetBlue, Southwest, any airline but United. Oh, and in your travels, if you see any scared kids, anything that doesn't look right, please report it either to the Red Cross or the ACLU. Please! read more

Why did all the flight attendants always have their poker faces? Really. I've flown with them many times in the past, and they all acted the same way everytime. How about crack a smile, it doesn't hurt. However, my recent experience on the trip during this month has total changed, both flight attendants has showned us some sunshine on their faces, they greeted everyone nicely, never showed any attitute, especially the young female, she had some fun conversations with passengers. They must be new, or they'd been retrain on customer service? In addition to what I like from United is they'd rarely been late with their flights(well, during my trips) and I've always found the tickets at the minimal price. You must check it often to get the deal. read more

I have traveled 30+ trips this year with Southwest and I cringe when I travel United. This week was one of those trips I booked with United because of the location. I have been greeted rudely and this trip has been a disaster. This is my 6th United flight and none have gone swimmingly. read more

I just encountered the rudest red-jacketed "personnel" by the terminal B TSA-pre line. The three women were incredibly rude and aggressive towards their own customers. They were practically hackling every single person over their luggage forcing them to leave the line and get their bag size checked. One of them called the police on one customer who asked to see name tag so she could file a complaint with united over her treatment. I had not experienced that previously. Is United aware of their behavior? read more

Summary: As a Premier Member based out of Boston I am very happy to see United Airlines dedication by upgrading terminal B even though Boston is not a hub. Checkin: Premier Access checkin was quick and smooth. The new arrangement is a lot better and easier to understand then the previous setup when the terminal was shared with JetBlue. The team staffing the counter on August 26, 2014 in the morning was really helpful in re arranging my family and clearing upgrades. I am not sure if the investment in new assets at BOS has anything to do with it, but Boston staff seems to have been extra cheery recently. Security: One thing which I am very happy to see is United now has its own Premier Access Security line. in the past UA shared it with JetBlue and the priority security line usually became crowded as certain airlines give their passengers the ability to pay a few bucks to use these services. In the old terminal shared with JetBlue and Delta sometimes the economy security line was actually faster as there was more TSA workers. Gate: The new waiting areas now has ample power outlets and larger displays then most non updated United gates. The upgrade list is clear and monitors and PA speakers are well placed and loud. One thing which is a blessing and a curse is the new boarding gantry. The good thing is United is now able to stop gate lice from boarding in the wrong zones as the gates will not open. The bad thing is when traveling with family it creates an awkward seen. In my case I was in Group 1, but my family was in Group 2. The gantry as designed did not open and rejected them from Group 1 boarding until the ramp agent bypassed it. Lounge: Did not have time to use the lounge. To be added in 2 weeks when I travel again. Baggage: Bag displays are clear on the new monitors. Bags came quickly though it was rather annoying that UA decide to load 3 flights on one carousal when they have carousels that were standing idle. As always Priority tags don't mean much and bags seam to come out in any order. The plus at arriving at Boston is that Baggage Claim does have dedicated UA staff that are not contract employees and are very helpful in assisting with delayed baggage. Other: I hope United can considered adding direct flights to LGA. read more

Worst terminal service ever!! Simply HORRIBLE!! And this includes the United customer service desk at Logan! If I was allowed to grant zero stars I would. And I want to say this is specifically for the Logan United terminal, I fly United all the time for work and I have never experience such rude and an unwillingness to do the job they were supposed to - assist passengers when need! The only thing making me feel comforted about the 1 star is the fact the the ground crew and The Boston based flight crew that was amazing and tried to help use read more

I fly United airlines frequently as I travel from Boston to Colorado several times a year, and I have had a great experience on United Airlines. Maybe I am more understanding that airline travel can't always be perfect and easy because my dad was an airline pilot (captain) for a different Airline, but I have always had great service and come across really kind people. Flights are dependent on weather and equipment and it's better to be safe than sorry:) Great job United:) read more

united at the boston airport is twash, try to avoid the person in charge of dismissing the flights.

United is the worst airline ever. But the good news is I get to vote with my feet. I had to check my carry on and pay $25. Why - they said it was too large. Mind you I travel every week and have never had to check this bag prior to security and of course people had much larger bags at the gate. My TSA pre check was not on my on line boarding pass (it never is with United despite my having the info in my profile) so that is another trip to their agent. And then of course when you board you are once again reminded that you are cattle and that you will packed in like sardines with knees to chest (and I am only 125lbs). But the best news is Jet Blue is a hunger and I have once again been reminded just how good they are compared to United. United ought to just call themselves Spirit. I cannot wait to here how much WiFi will cost me on this United flight. It is just a matter of time until this airline no longer exists I am sure. read more

I had a bad trip on UA 1578 today, Mar 29. The passengers on seats 31F and 31E in front of me lost a ring, and they wanted to check my seat while everyone was required seatbelt. I said that's annoying. It was too bad that an old, shot hair flight attendant women help them bullying me. She said that I have to appreciate the value of the ring. She didn't let me talk. She said if I don't shut up, she will get police to come. I was very upset. I wish the police came, and I will report the bullying. Finally the passengers in front of me found the ring, and they said apologies to me. The problem was solved, but I still feel sorry for their bad attitude, especially the bad attitude of the old flight attendant woman. United airlines should not hire such the bad employee! read more

They have this scam where they start loading one set of bags onto the rotating thing within 20 minutes so they're technically not late. But the second and later loads of bags don't arrive for 45 more minutes. This scam and flight delays caused me to miss my ferry from Boston and Provincetown. read more

UA2400, delay two hours under tech issue, when the flight about to take off, they discover smokes from engine. They asked everyone off the board immediately, half of passenger either reschedule or canceled. They fixed the problem after total 3 and half hours delay. Are you risking your life on taking the same airplane? Don't fly with United! It's a terrible idea. read more

Be wary of standby charges! The person at the ticket counter said I would not be charged unless I actually managed to get on the earlier flight. The standby ticket says the same, yet even though I did not get on the earlier flight, I was charged the $75 standby fee. Bogus. Then to compound the problem, UA tells me it may take up to 10 days for the refund to be processed - all for a fee that was never supposed to be charged! Beware! read more

I had a flight coming from Hawaii going to San Francisco. The guy in front of me moved his chair all the way back into my lap to where I couldn't move or eat my food. I asked the flight attendant if she can possibly ask him to move his chair up that he was in my lap and his wife was in my son's lap. She looked at me and said " I am too busy right now. If you can't use your tray, put your food on the floor then." And then she walked away. read more

United really does suck. I didn't really believe it until it happened to us. We received an email that the flight was delayed, got there on time for the delayed flight but they told us we were late, which were were for the original one. I believe that they actually lied to us at that point when they claimed that the original flight was now leaving in ten minutes. What rubbish. Anyway, they said that even if we were able to get on that flight we would have missed our connection and that was the last flight from the connecting city. Hmm. And then they booked us for the next day but refused to give us compensation. Eventually, after we left the counter, the clerk came over to give us a voucher for a hotel and two $10 meal tickets but asked me not to tell anyone. Jeeez, she was doing me a favor. Once we got to the hotel, we double checked on line and could see that we were hours ahead of the time when the flight actually left ; we really were on time for the rearranged flight time as per the email. I have no idea why they did this. It just doesn't make sense. On top of that, the hotel, in the middle of nowhere didn't have any food at the $10 price and of course there is tomorrow with breakfast and no voucher. Missing a day of work and my daughter's birthday. How can they get away with this? Didn't they have a contract to fulfill? Never again!!! read more

I've flown twice on United into Boston over many years, and neither experience was great. My experience on Tuesday didn't start of well. I will be honest I am sure working for an airline during this day and age is stressful to say the least. But I had the unpleasant dealing with the rudest gentleman while checking in. Seriously United if that's the caliber of people you bring on then you really need to work on more training. I had checked in online but needed to drop off my bag. The process there was a bit inefficient to say the least as there you could only use the kiosk if you had carry-ons only. I was using one of the premier lines and the gentlemen couldn't even be bothered with saying good morning, hello, how are you? I felt as though I was dealing with staff at the DMV in Virginia (who weren't known for their good service either). Honestly, dealing with him made me feel like I was being a nuisance. Simply put he was just rude, I truly wish I had gotten his name because I'd write to UA headquarters I was so disappointed in his attitude. Thankfully on my return trip home there weren't any delays departing. I don't often give a 1 star review as I try to give everyone the benefit of the doubt, but I just can't go beyond one-star due to the rudeness of this employee at check in. read more

Today, 3/16/18, another passenger and I flew United Airlines from Newark, NJ to Boston, MA was extremely problematic. I had fully boarded the plane and was seated when a man said to the nearby flight attendant that someone was sitting in his seat. The attendant said to me, "I need to see your boarding pass". Confused, I asked why. She said, "You're in the wrong seat", in a rude and urgent tone. I explained to her that I would need to look through my emails to find my original boarding pass. She was rushing me, told me she needed to board all other passengers, and that I needed to hurry up even though she just told me to do this. I showed her my pass from the first leg of the flight. This made her even more on edge and provoked since it was not the right pass. I then found the pass for the current flight and showed it to her. She condescendingly asking, "And this is for the flight now?", as she refused to read the pass for herself. I said yes and continued to point to the seats me and my friend were assigned listed on the pass. Without reading the pass at all she pointed to my seat and said, "You're in the wrong seat. You need to move, you're in the wrong seat". She was unfriendly, unrelenting, and very angry at me. A man sitting at the window spoke up and said that he was actually in the wrong seat and it was his fault. The passenger that originally asked for help from to the flight attendant, was at this point, visibly uncomfortable by how the flight attendant was harassing nearby passengers and said it didn't matter where he sat he didn't care anymore. I ultimately was in the right seat the entire time. However, I was the only passenger the attendant interrogated rudely and angrily. She did not apologize and looked extremely annoyed after this all occurred. Scared that I would be kicked off the plane if I spoke up, I left without receiving any apology from her what so ever. I felt nervous, uncomfortable, upset, and victimized. Later in the flight, another attendant walked up to my seat. She yelled at me to put my seat fully up, two times in a row. I was shocked because I had never put my seat down in the first place. I looked up at her and she said this to me again while telling me to press the button to put the seat up. I pressed the button and the seat didn't move at all because it was always fully straight. I said to her, "It is fully up". She said extremely shortly, "I am allowed to tell you to put it up. That is my job." Then proceeded to glare at me. I said "that's fine". And she rolled her eyes at me. She did not treat any other passengers on board like this except for me. I felt attacked, treated unfairly, and felt like I could not speak up or I'd be dragged off the plane like other United Airlines passengers have been in the past. In both instances, I cooperated, did nothing wrong in the first place and was severely harassed by multiple flight attendants on board. This was my first time flying with United Airlines and I would never go back. What a terrible end to a great vacation. I want my money back. Do all your flight attendants fiercely interrogate paying customers? Just wondering. read more

United continues to disappoint me. While they have upgraded their terminals at BOS, this feels like a facade for the same-old-airline. In the upgrade, special gates were installed so people can scan their own boarding pass one-at-a-time, and flashes red if you try to jump ahead in boarding group. I felt that these gates took longer as you had to wait for the gate to close before scanning, and if you were boarding as a family you couldn't use them anyway. Also, when checking in, you are now expected to print your own luggage tag and put it on your bag - which was harder than it looked! An employee (thank you!) came over and helped me when I was struggling, which was great, until I looked over to see another employee yelling at a passenger struggling to navigate the barriers. Still no pretzels with drink service, which took a very long time each time, with the cart being brought back and forth (?) several times. The proverbial nail in the coffin for me was when our first flight was delayed two hours, we had a connection to make, and our flight pulled in and sat on the tarmac, for 20 minutes waiting for the gate. While in a panic, I called United, per the recommendation of the crew and was told by the woman who 'helped' me, "good luck, hope they hold it for you!" The crew were aware that most people had connectors, and not much was done to help people get off the plane and hold flights. Our flight was held, and we ran off the plane, to the next gate, and on to our plane, the door shut and we took off. We arrived in Boston at 1 AM, and our luggage met us at home at 5 PM that night. Had we missed our flight, we would not have been able to leave Chicago until 1 PM the next day. Many other people were not so lucky. The kicker was, both flights were delayed and we arrived home exactly on time per our original itinerary. How does that work? read more