United Airlines

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United Airlines - Airlines Near Me - Dulles, Virginia

United Airlines - Bag check - Airlines Near Me - Dulles, Virginia

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United Airlines - January 2026 - Airlines Near Me - Dulles, Virginia

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We were laughing about how all the ladies ended up with Dude cokes. Hahaha.

Joy B.

United Airlines was a good airline to fly on. I really thought their communication skills were top notch. They kept us updated on gate changes, seat changes, and on any flight delays. I would have to say that the seats are cramped and hard to move around. I would agree you felt a little like sardines packed in a can. The plane staff were all very nice and accommodating. When, we were flying into Dulles there were storms and I think the pilot did a great job navigating the landing. Boarding and luggage were all handled smoothly. My only real complaints would be the extra costs for sitting close to the wing and the cramped seats. I would fly United again, but I might check and see how much business class is, since you have more room. So, go ahead, fly the friendly skies of United.

Tony J.

I will summarize my UA1057 flight from IAD to ORD and my return UA1634 flight from ORD to IAD. TSA pre-check was very smooth for both of us. TSA has all new modern scanning equipment installed at IAD. Our United UA1057 flight from IAD to Chicago ORD was located at gate D7 across from the United Club located adjacent to gate D8, therefore we hung at the club prior to boarding our UA1057 flight. We boarded UA1057 as Group 1, however while online I was upgraded to first class, using my 20 PlusPoints so I was happy. Our flight departed and arrived on time, however we had to spend some time waiting on the ORD tarmac before arriving at our gate. On our return from ORD to IAD on UA1634 I was again upgraded to first class seat 1F again using my 20 PlusPoints several days prior to our departure. I was very happy that I was upgraded on both of my roundtrip flights. TSA pre-check again was very smooth. We hung at United Club across from our gate so it again was a short walk to our gate. We boarded UA1634 as Group 1. UA1634 departed and arrived on time. Our luggage arrived on an earlier flight, therefore we were able to pick up our luggage very quickly. Overall we enjoyed our round trip flights from IAD to ORD.

Raj B.

The United Airlines economy, or even economy plus seats are getting smaller and smaller as the years progress, making for a stiff and uncomfortable journey for any flight longer than say two hours. Having said that this review is especially for their business class - both the regular and Polaris; for the kind of money paid the service offered in business class is not as good when compared to their peers like Emirates or Qatar airlines. As a saving grace, I find them better than some of the European carriers like Lufthansa. Also, I like their regular business class better than Polaris for which you have to pay extra and while Polaris may be enticing on paper, the seats are pretty cramped and the service not so very good.

Robert S.

Last time I flew United through Dulles, I had a pleasant experience. The gate agents were very helpful to any passenger that stepped up to the counter. The seating area was comfortable and large enough to accommodate the passengers. It's unfortunate that many times one or two passengers have a bad experience and they bad mouth the airline, when things like weather, mechanical or other issues could be the ones affecting the timeliness of the flight. Overall a good experience.

John W.

My first class meal was really really good! So on my flight from IAD to DEN I had the eggplant parmigiana (which I'm glad I pre-ordered). And it was by far the best airline meal I've had in a long time. The problem is the airlines try to go too far. This was basic and delicious.

Shelly J.

My First time flying with United and my last. I'm being generous with the stars. Mostly good service for the flight attendant and the cabin crew. There's a reason why their fares are cheap. I'm flew direct to Dayton. The plane looked so cheap. There was no walkway. We had to walk outside, and walk up some steps to board. I thought it was a joke. The plane was dinky. The seats were so cramp. Plane had 12 rows one aisle. Seats were not comfy. Very cramped. Flight was very bumpy. Phone customer service is terrible, they out source their call center, barely could understand. United Air fares are cheap for a reason. I rather pay a few dollars more and fly with SW or AA

Shawn H.

Polaris has some of the nicest lounges I've been to, but for this leg of my 2 week Asia/Australia work trip coming back to the US, there was only their sister company's lounges available so we waited in the New Zealand lounge (farrrrrr better than Singapore Airlines'). The flight itself was nice - it was ON time and I whizzed through pre-boarding and got to my business class seat in just a couple minutes after leaving the lounge. There wasn't much food - I had a small peace of Salmon and fruits, so I can't speak to the actual food, but I liked my seat. I actually preferred it over my Singapore Airlines business class seat which people always raved over. It's more high tech, intuitive, and designed for comfort. I didn't get to stay at the Polaris lounge in SF which I was bummed over bc that's supposed to be one of the BEST lounges United has to offer. I had a layover in SF (and they were boarding already by the time I got off the first flight) and THAT United flight from SF to DC was disgusting but that's bc it's domestic. It was first class but first class in domestic means absolutely nothing. I had to sit next to a woman who wouldn't stop coughing and in this day and age, you better watch yourself bc people get nervous over that. I ended up putting on 3 masks and holding my breath for most of that 6 hour flight. The breakfast wasn't too bad though - sausage, frittata, fruits, and a yoghurt with some tomato juice. I generally don't drink alcohol on flights for work for obvious reasons (and since I don't want to die of dehydration) so I can't speak to the selection there. I'm always going to be a United patron since Star Alliance is what I grew up on, and sure, they need work just like any other airlines, but they are more promising than, e.g., Delta.

Waiting in security and customs all these people are in line

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Liz C.

9 years ago

if there were negative stars I would give negative stars. They don't serve free alcoholic beverages on transcontinental flight from DC to Honolulu. Every other airline does. Why are they so stingy? read more

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Jessica L.

15 years ago

I was running a little late and got to the airport about 1hr before my flight. The automated check-in system had trouble recognizing my passport so I asked the person at the front desk standing right in front of me. She just told me to keep on scanning my passport. She stood right in front of me (she did not seem busy and there were no other passengers in line) but did not help me while I was trying to figure it out. After about 15 mins of me struggling there, she finally offered help and asked me when my flight was. By that time, it was 45 mins before my flight departure. She then said it was too late to check in my baggage and told me i will not be able to make it. I ended up paying additional $250 for another flight later that day and waiting for 6 hrs. I understand that it's my fault for being late, but I was upset by the terrible service by this personnel who's supposedly the face of the United Airlines. If she had helped me quickly when I asked her for her help, I could have made it. Even if I couldn't make it, she could have at least shown some effort. Instead, she kept on putting the blame on me for being late. When I asked her for her name later, she said very rudely, "Why do you need my name?" I can't understand how someone so rude, unfriendly and ignorant such as her could be hired. Avoid Sophia if possible!! The ladies who helped me book a later flight were a lot more friendly and helpful. Nevertheless, I would think twice before using United Airlines!! read more

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Theresa B.

9 years ago

If I could give a 0 I would both United and Delta ( I flew in the Spring) flights south from NYC connections always ridiculously delayed. ( for What " mechanical " WTF does that mean Nothing !!! BS I've been sitting in Washington DC Dulles for 3+ hrs waiting for a connection to Columbia SC Who knows what is wrong ??? God forbid anybody offers a nonstop flight soooo next time no questions if there a family emergency and I'm forced to venture south I'm taking American to Charlotte NC paying a more reasonable fare and driving I detest domestic airlines read more

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Michelle D.

9 years ago

Terrible employees at United terminal. Very rude. Won't fly with them again. Refused to let me bring my bag on the flight when others brought bags of the same size and were not nice about the ordeal. read more

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Lorenzo P.

388

14 years ago

I don't know what it is about United but I always seems to have a negative experience when flying with them. In my recent trip to Puerto Rico, my red eye flight from LAX was delayed roughly 45 min without a reason. When we arrived at Washington Dulles Airport, we had to run to another gate just to catch our connector flight to San Juan. Didn't get an apology or reason for the delay. On my flight back to LAX, my flight from San Juan actually boarded on time and arrived at Dulles 30 min early. My connector flight to LAX boarded on time but we ended up sitting in the plane for 2 hours because 1 the international flight was delayed AND then because the plane was having mechanical problems. The plane staff was nice enough to...get this...put on an Adele concert while we waited but once we got off the plane, they have little to no idea of when we will be able to take off. No compensation was offered for the delay and I'm sitting at an airport bar waiting for ANY info on what's going on. Come on United, get your act together! read more

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Tiffany C.

11 years ago

You deserve 0 stars, but I was forced into 1. It's hard to disappoint me in customer service. I'm in the service industry myself, however, my past two experiences have ruined you for me. This will be my last flight through your airline, my husband switched to American in January but I was trying to hold out and be loyal. That was a mistake. After paying $400 to switch my flight in January to fly less distance and actually save 2 trips across the US, I sucked it up and realized I change my mind at the last minute. This morning when I left my home at 5:37 AM, I knew I had two and half hours to get to the airport and catch my flight at 8:20 AM (70 miles), it was raining in Virginia and there was an accident somewhere, delaying my arrival until 8:21 AM. Your crew did nothing to help me get to my destination on time but forced me into a flight at 12 PM, 4 hours from now. While for most this might be an adequate solution, it is not for me the six hours that I'm missing in Tucson happens to be very important to my trip. I purchased insurance and now I'm being told that I can't use that to switch to another carrier to catch my connection for United, yet when I didn't have it in January that's all I would've needed. The experience that I was given was disgraceful you shouldn't claim to have customer service, your employees Alex (manager), Joanna (support rep) from Northern Mexico, and the useless man behind the counter were rude, and unwilling to helpful. The canned responses continued...actually repeated "sorry for the inconvenience". There was no empathy, no desire to want to be helpful which is what one would expect from customer service KEYWORD customer. Many airlines fly across the US, almost always costing less than your service. I thought that I was paying for something - customer experience, clearly I was just wasting my money. read more

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Darwin T.

15 years ago

United Airlines should be avoided at all costs.. Horrible service, and now that they're taking over Continental, I can't think that it will improve through all of the uncertainties that is causing. The night before we left Dulles for SFO, I called to confirm, since the on-line ticketing did not show my wife's name as being ticketed. Same problem as our outbound flight, which I had to call Bangalore or wherever to correct, which they did correct, and assured me they had fixed for the return flight. This time, the Bangalore dude assured me AGAIN that he had fixed the problem. I did not go back online to print e-tix because doing that, I had discovered earlier, is a waste of time when you are checking bags. Anyway, in the United line at Dulles, the United woman directing traffic to the e-counters was totally obnoxious, basically yelling at people where to go. Then, surprise. My wife's name does NOT appear on our confirmation number -- she's not ticketed, so I wasted 20 minutes the night before getting assured that the problem was fixed. Noting the problem, the yelling traffic director told us brusquely to leave that area and start all over again in line 6 -- which turned out to be the customers with pets, oversize bags and other problems line. They don't want you in the main ticketing area if you have a "problem" ticket. What a joke. They had two agents working the problem line, and each customer was taking about 10 minutes to clear, always with quizzical looks from the agents as they worked their computer terminals. One woman customer with a husband in the Army and pets was in tears. Then, they started letting people in another line that had arrived at least a half hour AFTER those of us in our line GO AHEAD of US for no explained reason. I and several other people in our line yelled at the agents. They ignored us. When it was finally our turn after waiting well over an hour, we moved to the vacant agent's station and she rudely told us to move back until she specifially called us. After fixing the problem (which took about two minutes) and then getting our boarding passes, we proceeded to the security check. In sum, the United check in process was just total CHAOS. The Dulles security check procedure is also total chaos. Worst I have seen at any airport. After all that, we had been in the airport a little over 3 hours before our scheduled flight departure, yet we were still one of the last ones on the plane, getting to the gate about 15 minutes before departure. After delayed about 15 minutes past scheduled departure, the plane backed out of the gate, then immediately went back into the gate. The pilot said they had misloaded some "package" in the cargo, and had to take 15-20 minutes to unload cargo in back of it to get to the "package" and remove it. Long story short, it took about 45 minutes to unload and reload. The plane left well over an hour late. United, the unfriendly, chaotic skies. Avoid it if at all possible.... read more

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Robert C.

9 years ago

I'm a long-time United traveller (elite 1 million miler) who has regretfully reached the conclusion that United customer service has become so bad that UAL is now my least preferred carrier. Gate personnel who behave as though they hate passengers (their Customers!), cabin crews loudly talking with each other about how much they dislike their pay and schedules, friction between Continental and United staff, etc., have have been routine for several years. The last straw is a (so far) unsuccessful attempt today to submit a ticket refund claim for a planned flight that had to be cancelled on doctor's orders (a category United's web page claims is valid). Faxes of claim to the phone number listed on United's home page were returned with the notation that that number did not accept incoming calls. Telephone discussion with UAL's reservations system were fruitless. read more

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Adrian H.

9 years ago

Safety not customer service is no concern to United...good luck if you ever need help. Recently upon noticing two emergency row seats available, as the plane was boarding, we asked to switch. United would gladly allow us to do so, for another $320. The seats were not sold and if we did not elect to pay the upgrade, would remain empty. The customer service agents showed no concern about the empty seats and just repeated to us that they would remain empty unless the increase was paid. Here we are taking off, with empty seats. This display of money and greed over safety accurately reflects United's stance. I suppose I should be happy I wasn't dragged off the plane. Needless to say we will not be traveling United again. Now we'll just pray the need for emergency exit help is not needed on this flight. read more

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cooper l.

7 years ago

Hate flying with kids? So does United! Worst airline for people with children. Purchased an economy comfort seat for my daughter (1.5 yrs old) and had her in her FAA approved seat. We were forced to wake her up to move rows to because the woman in front of us was uncomfortable with the baby behind her. The flight attendant told me to move her with the fasten seat belt sign still illuminated to which I replied no thank you as it's unsafe and the reason my daughter has an $900 seat to begin with. Brittany (flight attendant) made multiple comments to the guest requesting to be moved that somehow she was accommodating us???? They then offered the row including the woman requesting to be moved travel vouchers for being inconvenienced by us??? I was the one moving my daughter while she was sleep, in her FAA approved car seat to accommodate this woman. Not to mention I'm on crutches due to a knee injury and unable to walk. I then got to spend 4 hours listening to Brittany talk inappropriately about me in front of me to other stewards. No thanks United! read more

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John T.

114

12 years ago

i was severely disappointed by your lack of real food and quality alcohol offerings at dulles IAD domestic business lounge. I'm not paying $400 a year for cheese and crackers and if I knew it was this bad I might not have gotten the club card. Yet, when I flew internationally out of dulles with a star alliance award ticket with Lufthansa, their lounge had a real hot and cold buffet. Step up, united read more

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Char S.

12 years ago

I originally had a flight from Seoul to Tokyo and from Tokyo to DC on 06/01/14. I got an e-mail that one of the flights got cancelled. I immediately called to reschedule. The rep set me up for flights from Seoul to San Francisco (SF), and SF to DC. I made it from Seoul to SF but the plane was late, and I had about an hour to make my connecting flight from SF to DC. There was no way that I could have made that flight! I wonder why the rep even set those arrangements up, with very little time between connecting flights, knowing that I had to go through immigration. I began to plead with the United Airlines staff on maybe getting bumped up in the line before I knew I couldn't make it. None of them had time for me. I got excuses from "I don't work in that area, ask someone else" to "I can't help you, if you miss your flight just reschedule". I understand that the attendants are so used to people missing their flights. However, as a customer, their nonchalant attitude didn't make me feel valued; I felt like just another customer that they didn't have time for. I missed my flight, but it doesn't stop there. I get an e-mail stating that United Airlines would reschedule me for a later flight, a 10:12 PM flight, when it was about 1:00 PM, so I would have to wait 9 hours. After doing a quick check on my phone, I found numerous flights that were before 10:12 PM. I don't know why United Airlines would make a traveler wait 9 hours for a flight, when there were others that came way before that, that weren't all booked! Good thing I checked. After waiting about an hour in line, I finally get help from an attendant who put me on standby on a 2:39 PM flight, and if that fell through put me on the 4:30 flight. I ran into complications with the standby flight when staff marked me down as another traveler on standby that was a no-show, as our last names were the same. I gave her my passport beforehand, which had all of my information, so there's no excuse for such an error. So, she had the no-show marked as being on the plane, not me. I was traveling with friends, so we all couldn't make the flight. Only two of the three of us got on. The guy of the group just told us to get on that plane, and we just got it bags when we arrived to DC. United dropped the ball in a number of ways. I can't believe the service. read more

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Andy V.

12 years ago

United's terrible customer service began when our plane pulled away from the gate even though the pilots, unbeknownst to the passengers, were still trying to resolve a problem with their navigational equipment. After spending almost 3 hours on the tarmac, they were finally obliged by federal regulations to return to a gate. During all that time, we only heard 2 updates from the crew so we had no idea what was going on. I get that mechanical issues happen, but at least have the decency to let people know what's going on. Unfortunately for us, the gate we were assigned had a malfunctioning jetway so we had to wait another half hour to move one gate over. Once the door opened they let us exit the plane but assured us the issue would be resolved in 15 minutes. Instead, they ended up canceling the flight then provided only 3 agents at customer service to help 250 passengers try to find hotel rooms and book new flights. There were no available rooms within 20 miles of Dulles so we were finally informed that we were on our own and the best they would do is provide a blanket and pillow for people who ended up having to sleep in the airport. I lucked out and found a hotel 26 miles away in Rockville, MD, and the only reason United deserves one star is that they did provide a taxi voucher for the ride to Rockville, but that was only after I pointed out to the agent that we were unlikely to get an airport shuttle at 11 pm! I will make every effort to avoid United after this experience. It just seems like they don't care about their customers. read more

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Frank F.

10 years ago

Bag drop process is awful. Check out AA process, please. Their system takes ~10% as long to complete.

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Suzie H.

7 years ago

i would give no stars if i could. my flight was supposed to depart at 5:05 pm but got delayed till 5:15, then 5:50, then we boarded the plane. once boarding had stopped we were told the weather was unsuitable for departure and they said about 20 minutes, yeah well those "20 minutes" turned into 3 hours. not only that the passengers were repetitively told that we would be rerouted, but surprise, surprise, WE WEREN'T. anyways we waited on the plane and on the runway with little to no information on what was to happen, and eventually they took us back to the gate. that is the current situation and it is now 9:00 pm. not only were they not helpful, they thought water would fix the situation... guess what united? it didn't, and i am very angry, irritated, and disappointed. all i wanted to do what take my short connecting flight after my eight and a half hour plane ride, i am in disbelief with the lack the customer service. i will not be flying united again, and i STRONGLY do NOT recommend it. after being returned to the gate at 9:00 pm, everyone was deplaned. not only was it just the flight I was on, but MANY (and i mean MANY) other flights were deplaned as well. people leaving the planes immediately went to customer services, but only one or two people were working. there was a really long wait and they offered people more water. the passengers were told the reason of not being able to leave was due to weather conditions, but inside when looking at the arrival/departure board, the delayed flight were classified under having a late plane. I was able to get pushed into the flight that departs at 11:40, but it is 11:20 currently and the plane hasn't even arrived. people who were unable to get onto this flight or get flights for their destinations are either sleeping in the airport and others left and found lodging. read more

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Jessica S.

12 years ago

United, you started and ended my trip horribly. You sold my seats and booted me out of them on my way to my vacation. On my way home, you did the same PLUS you took off five minutes early after promising to hold my connecting flight. To rectify the situation, you gave me an 'overnight kit' and a middle seat home tomorrow morning instead of my first class seat I booked a year ago. I will never fly United again. I've never felt so disrespected as a customer. Friendly Skies? Seems more like you don't care about your individual customers. read more

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Susan G.

11 years ago

I flew on United Airlines Express (Mesa Air) on 7/29/2015 to San Antonio, TX. My seat was 1A (I upgraded to this seat as a birthday gift to myself) - and this was a single seat configuration of this plane (meaning there was no seat next to me). Across the aisle from me were seats 1C/D which were occupied by an older couple. Seated behind me across the aisle in 2C/D and 3C/D were a woman with 3 boys ages approximately 9, 11, 13. The woman was in seat 3C (isle). Less than 10 minutes into this 3 hour flight the attendant got up to start serving beverages. While she was busy and had her back turned away from the front of the plane, 2 of the boys were bouncing back and forth between their seats and the bathroom which was located right next to the Pilot's cockpit in this first class section. Even with the seat belt sign still on and the aircraft continuing to climb, no one told these boys to sit in their seats which was bad enough until the next thing that happened. One of the boys (it appeared to me he was the youngest, around nine years old) got out of his seat, went up to the cockpit and started yanking on the door to pull it open. I watched this happen for a few seconds and when neither the mother nor the flight attendant neglected to say anything, I yelled at the boy to get away from the door. The volume of my voice scared him and he stepped back. And then the unthinkable; the mother started yelling at ME! She said 'don't talk to my child that way - he doesn't understand.' (Note, the mother spoke broken English but all through the flight I never heard the boys speak English - they were speaking in either Spanish or Portuguese). So I snapped back at her and told her to watch her child then because he was putting us in danger by pulling on the Pilot's door. The mother continue to argue with me but I just turned around and ignored her. I thought for sure the flight attendant would take control of the situation (she was standing right between us) but she didn't say ONE THING to anyone! She gave me a look a couple and shrugged her shoulders a few minutes later (as if trying to say she didn't know what do to) but she didn't say anything to the mother or the kids who continued, then entire flight, to bounce up and down between their seats and the bathroom even though this was a turbulent flight and the seat belt sign was on most of the time. This is UNACCEPTABLE behavior in today's world for so many reasons. Although I do believe this was just a child's mistake and enormously bad parenting on the mother's part, United Airlines has a duty to train its Attendants to rectify these situations immediately. I kept myself on-guard the entire remainder of the flight in case I needed to step up again (if there was actually real trouble with this family) because the flight attendant certainly wasn't going to do it. I have requested that UAL investigate this matter and advise me of actions they will be taking to ensure this doesn't happen again. read more

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M P.

16 years ago

Their mileage system is worse then a ponzi scheme. Atleast with a Ponzi scheme you might get something back. Every other airline charges 100 bucks for an upgrade. United charges 500 + MILES! Insane. read more

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Leah B.

11 years ago

If I could rate united airlines lower I would. My flight out of LA was delayed due to mysterious weather conditions that have not been reported anywhere yet. This means that they would not provide a hotel voucher when I missed my connection and couldn't leave until the next day. Then I was sent to a customer service counter that had 1 representative working and all systems down so he could not book me on another flight. By the way, the phone ap and 800 number was of no help either. I was directed to go to the other customer service counter in a different terminal because it is open until 2am and maybe the system would eventually work. As I stood in line,behind irate passengers including a 16 year old sobbing, an entire family of 5 stranded, and a woman who actually made her connection only to be pulled out of her seat and rebooked on a flight leaving 18 hours later, I decided never to fly the unfriendly skies of united! read more

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John G.

11 years ago

Reschedule my flight from a dirrct 5 hour flight, to a flight with a layover snd a total of 7.5 hours. When I sent an email, I received what seemed like a form email response. It basically said they do not guarantee departure times. Never addressed that I paid more for a direct flight snd they changed me to a connection with a layover. Terrible customer service. read more

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B L.

12 years ago

Never, Never Fly United! We arrived at the Dulles Airport on June 13 at 2:30 to get a connecting flight to Knoxville, TN. There were a few light storms in the area. We were told our flight had no pilot or first officer. For 5 hrs., United kept delaying the flight and finally cancelled it. We stood in line for 2 hrs. to be told that United could not get us anywhere close to home until Sunday evening--and that was to Nashville. United refused to pay for a rental car, meals, or hotel expenses. United lost our luggage and we were at the airport until after midnight trying to locate it. United gave us a discount voucher for the Marriott Hotel near the Dulles airport and instructions on the voucher directed us to reserve the hotel rooms online; we did that and received a confirmation; we arrived at the Marriot after midnight and were told they had not received the reservation and no rooms were available. It was great to be in DC at 1 am with a 4 year old child and no hotel room after being in the Dulles airport for 10 hrs. It was an absolute nightmare experience, and United blamed it on the weather so they did not have to pay any of our expenses. In the hours we spent trying to locate our luggage, we heard similar horror stories from other United travellers--many of whom had their flights cancelled also. NEVER fly United Airlines. We have always flown Delta or U. S. Air in the past and have not had an issue. Shame on you, United, for horrible customer service!!! read more

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Natalie A.

11 years ago

United Airlines is the worst airline I've heard of. My boyfriend barely made it to his connecting flight because United got him 40minutes late to the airport. He somehow made it on the flight. At the exact time they were supposed to leave, he was informed of a one hour delay. A few minutes later, it became a two hour delay. They evacuated the plane and he took a nap on a bench, only to wake up to the flight being CANCELLED. He then waited in line for another two whole hours to speak to a representative, who informed him they will not be helping him pay for the next available flight home, and he was on his own. Over $1,000 later (paid with school loan money, because we don't have any other money to our names) he has to spend two nights in two different airports. Can you believe it? This airline wasted his time to find a decent flight home just to tell him all his patience isn't worth shit. I get it's a crazy time of the year but it's the airlines duty not to STRAND their passengers. If you really need to be somewhere, don't count on United to get you there, especially if you are in a difficult situation. WORST customer service ever. read more

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John L.

10 years ago

They changed their carry on bag sizes. Estimate 1 inch less in thickness then you are use to. My carry on's wheels couldn't fit. So bag manufactures will need to update what is considered carry on. read more

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Jim A.

11 years ago

I am sitting on United Flight #1116 from DC to San Diego. I paid for a first class flight and find that all they will serve for breakfast is cereal! This sucks! read more

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Abby O.

10 years ago

I had the WORST experience. They NEVER announced our flight while we waited for it,NEVER announced it was boarding and then when we went to change our flights the attendant working lectured us on "no being mature enough to pay attention enough" to when our flight was. We were also told that "everyone BUT us made the flight" yet while waiting on the next flight (which wasn't for the next 7 hours) several other people missed it as well die to no announcement. read more

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Can I Play With Madness ?.

9 years ago

Basically I got hassled about using my portable, battery-operated handheld nebulizer on two United flights back from ACV to IAD last year. The first stewardess kept wanting me to stow my nebulizer, even though I needed to use it right that minute. And as anyone with asthma knows, every second counts when you're having an attack. It can't wait until the pilot turns off the fasten seat belt light so you can retrieve it from the overhead bin. We compromised and put the bag up, and I used the neb, stowing it when I was done. But I shouldn't have been hassled in the first place - this is for medical reasons! And it's one of the reasons I'm disabled, rated so by the Social Security Administration, even; handicapped placard for my car, etc.. Then when we changed planes in SFO, a stewardess actually asked me if it was TSA-approved, I replied that it doesn't have to be, as TSA guidance says nebs are ok to take on planes-all planes. If you think about it, I got past TSA to get on the plane, so obviously if there was a problem, I wouldn't have got that far. She didn't seem convinced, but I wasn't about to let her interfere This is medically-related - no one has the right to interfere. Would she have preferred me to have needed medical assistance & grounded the plane so I could get it? I wonder about that now. When I lodged a formal complaint with United recently, I was referred to a United webpage where it talked about Ventilators, Respirators, & CPAP machines needing preauthorization by United. But a nebulizer isn't any of these things, as I pointed out to the Customer Relatioms Officer (CRO), Karen S, who apologized in an email & offered me 5,000 United miles. The webpage also deferred to FAA guidelines, so I looked that up & saw the FAA has no problem with nebulizers and is encouraging airlines to incorporate them into their rules. I also provided Karen S. with this link;& a link to the manufacturer's ( my nebulizer's) webpage, so she could understand what equipment I had. It's only got one button - on/off; isn't programmable, has no remote, & uses 2 AA removable batteries ' She didn't like what i said at all. She emailed back, apologizing, but referring me to yet another United webpage, this time about personal electronic devices needing United approval, but not mentioning nebulizers (or anything medical) at all. She actually tried to tell me there are no nebulizers that are approved for use on United flights!!!! That can't be true, especially as I used mine the previous year with no problems! How would a CPAP/respirator/ventilator be ok if a neb. is not? A personal neb is smaller than any of those. So I made sure to tell her (in my response) that United is going against the Americans with Disabilities Act if that is true. My nebulizer is for medical purposes, and no company should be issuing guidance against a medical device Plus, just because a device isn't listed specifically in their regulations, doesn't mean it's automatically banned. She also said that it wasn't United's policy to read other agencies' webpages. Yet she felt justified in referring me to United's when they weren't even applicable - how hypocritical. It also showed she wasn't paying attention to what I said, either. I'd already provided her guidance that proved the FAA & TSA don't have a problem with it. So why should United? Again, it was ok in 2015 but not 2016? That doesn't make any sense. I would think that being in violation of ADA would really make any company's employee concerned - that's legal hot water, potentially! But no, she just apologized again & continued to quote regulations that aren't pertinent to nebulizers at all. Like I'd fly with United again, after being told I can't use my nebulizer? How was she thinking that would work, I wonder? My asthma doesn't stop just because I'm in the air or travelling. An inhaler isn't always enough, as anyone with asthma knows. No wonder the stewardesses were confused if a United CRO can't even issue the right guidance & refuses to understand what a customer is saying! Plus, there is no reason I should have had to research FAA, TSA, or United regulations myself in an attempt to simply communicate with a United employee. I mean, shouldn't she have known, & in far greater detail than myself? She wouldn't even address the topics I raised; yet she thinks she's "communicating" with me? Please! I don't think I've got to the bottom of this problem yet,& will try to file a complaint again, this time against the CRO Karen S, so I can try get the truth of whether United bans asthma nebulizers; or whether these 3 people are just ignorant of the rules & laws concerning their use. Never flying with them again, obviously - this is already way too much effort to have had to put into what should have been a simple problem to solve. Their response so far is disappointing to say the least. I may file a complaint with the Department of Justice (DOJ) for ADA violations, too. read more

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Paul T.

14 years ago

These guys don't even get stars for service anymore. They WERE my primary choice for flying which now I'm switching and will dam well make sure my company tries to switch their use to another airline as well. I booked a flight and then had it changed which costed 280.00, which I didn't mind. Then I called again to just move my flight up a few hours. The rep. told me there were seats but I was unable to make the changes with out paying 150.00 plus a difference in cost, so instead he said to call back 24 hours before my flight. Long behold, the cost of flights multiplied by 3 and so now I was told I had to pay a bigger difference with a 75.00 change fee equaling over 300 dollars to fly a few hours earlier the same day. I can not stand how this airlines and many others are not regulated and they are the only other form of public transportation that can get away with these ridiculous prices. It's not like the operational cost got any higher for the same day of service or the fuel cost went up or the seat was actually sold. So that just leaves me with a service provider that is taking advantage of the fact that the number of airlines are limited too a few. Yet these bastards can take a hand out and still take advantage of it's customers. Remember who's tax money you bastards borrowed to get back on your feet. I and I hope others will take this to your congress rep. to stop these airlines from over charging and bluntly setting up ridiculous policies to charge you even more. United, here's to you and here's to loosing respect as a business. As soon as I get the chance, this United member is canceling his membership. Visa card will be cut and canceled and I will never recommend United until they go back to operating like a decent business. read more

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Ruth P.

11 years ago

If 0 star was available, DULLES would get it for their international flight transition planning. Why would 300 people, getting off airplanes they had to go through security to get on, sequestered through the entire customs process, need to go through security check a second time ??? And if this was indeed necessary, why would their connecting plane not wait for the 8 passengers, all traveling to San Francisco, be left behind? And, why would 90% of the airline service workers be so ignorant of the process and so completely unwilling to help? Dulles, United Airlines PEOPLE IN CHARGE, SHAME ON YOU! To the one man supporting the confused and growingly angry crowd at the passport scanning and customs section (Saturday, 5/9/15 about 4p) thank you and kisses for being the sole knowledgable, kind, and caring person in the airport. Give this man a medal and a raise! To the ticket agent (same day, same time, long blond hair) who understood the anger and frustration of those of us who ran from one gate to another to find in the end, our plane left without us, thank you for keeping your professional demeanor and getting us on the next flight without being rude back, and accepting my apology so gracefully. read more

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Tim P.

9 years ago

The planes are so old even the first class seats are worn out. Flight attendant was very nice.

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lynn t.

156

11 years ago

I have to concur with the folks that say this airport is a mess. A hot mess. Starting with the signage as I drove up 267. Next the checkin sign for united says Premier Access on two signs but Premier passengers are only allowed to check in from one of them. The woman said the other sign was wrong when I questioned being redirected. ....Why don't you take the erroneous one down then? Probably because such logical action would make too much sense or maybe because she was full of caca. ... Next, when I attempted to check-in at the kiosk the system would not allow me to increase the bag count from 1 to 2. The woman took my passport and asked how many bags I was checking and I responded "2". "Oh no you only have one tag and you should have- " She got another agent told him I was checking 2 bags but only had one tag and blah blah blah. He came to the counter and asked me how many bags I was checking. United is a cluster you-know-what. One more thing. Why is it that the currency exchange booth near United checkin was unable to convert my money? Let me tell you the only redeeming qualities of this airport were TSA Pre Check for terminal D behind Turkish airlines and Cashier 1024 at Capitol City Ink #3051. TSA Pre Check zipped me through in literally 1 minute. Mr. 1024 was helpful and friendly. He greeted me when I walked in and I told him he was the only nice person i had encountered thus far. I got to the doors that indicate terminal D ahead but the doors say "Do not approach" or "do not open " with a red stop sign and all the information desks are unmanned. I'm thinking a damn alarm will go off if I attempt to enter so I stand there puzzled until an airport worker approaches and assures me I can enter without repercussions. wtf. perhaps the sign should read "Do not approach unless the dokrs are already open and all passengers have exited" Potbelly has good food but they need a larger counter and someone needs to get those kids making the sandwiches to work and stop goofing off. Well at least I'm here. read more

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Zach M.

10 years ago

This was a horrible experience that has been an absolute nightmare to deal with. First, they changed the unaccompanied minor rule to 16 and under without notifying us of that (so far as I know) and then made us pay $300 in fees for the trips!!!! It was absolutely outrageous and I will never fly this airline again. read more

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Susan K.

14 years ago

I've been a loyal customer but this recent merger is a real nightmare. I can't sign into my Mileage account because it appears that my data has been damaged. I can't get a new pin because of the damaged data and NO ONE will answer the phone. It's been this way now for at least the last 3 days. I wanted to book a flight. Do they really want to sell tickets? read more

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Christopher L.

12 years ago

I flew from Richmond to Pittsburgh and back to Richmond. I hit delays on two of the four flights I was on and missed a connecting flight equaling 7hours of total delays for an 8 hour round trip flight. I always try to put in positives with the negatives for an experience but I would have to say the only positives we're the plane never getting fully booked which just means people are smarter than me and are flying another airline. Seats were slim and in my opinion the owner of this airline is just looking at the most amount of money he can make out of the airline instead of pulling customers through good experiences and timely flights. This is not a good airline for timely arrivals and departures. read more

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Bradley H.

12 years ago

What a crappy airline. Pay for baggage (I've been spoiled by southwest)... But you can check for FREE if you bring through security to the gate ! Lines for boarding 30 minutes before the flight. Too much carry on baggage make for inefficiency and lack of overhead space. Too much baggage in general people take with them because carry on baggage policies are not enforced. No free food on airplanes. Outdated 1980s planes with whole cabin movies. Seats are uncomfortable and way to close... No leg room and seats recline too far so people are almost in your lap. Terrible experience I do not want to repeat. Prices are too high. This is more for business travelers... Not family friendly. I don't know how they continue to get away with this. read more

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Sam G.

10 years ago

Totally screwed up baggage delivery. Sent everyone to the wrong carousel. 45 minute wait for luggage....and that was after delaying the flight 2 hours. Worst service. read more

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George C.

15 years ago

United Airline's website is the worse I have ever seen. We spent $800 twice for a trip to Cali, because the first time there was an error on the site which made me believe the transaction didn't go through. Well, I tried it again and the second time no error, but guess what, I was charge $1600 with no refund for the first tickets. Lesson learned, once you press the final button on their website, assume the transaction went through, even if there are errors on the page saying it didn't go through. check your bank account and make sure, take a screenshot of the error, etc. read more

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Satish G.

12 years ago

Junk service and junk attitude. It's not a airline you would like to fly. They just leave customer to strangle.

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Andrew P.

11 years ago

They are terrible. Always delayed and never feel bad about it. Garbage airline company.

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Lee S.

238

10 years ago

Flew with United, 07/03/2016 from Narita, Tokyo to Washington Dulles flight #804. Flight from Toyko delayed about an hour and 20 minutes, so by the time of arrival at Washington, we were left with approximately 40 minutes to go through customs, secondary screening, and from gate C to A. The secondary screening process line took about 40 minutes to go through alone, so a lot of us obviously missed our flight home, (Columbus, Oh). When we spoke with UA customer service, they were firm when saying neither the delay nor the long lines were their faults, so there was absolutely nothing they could do except for put us on the next flight out, which was the following day. Handed us a piece of paper to call for "discounted hotel rooms for distressed customers" and sent us on our ways. After the 11.5 hour flight from Tokyo to Washington, I was beyond exhausted and ready to be home. I was extremely disappointed in the way the situation was handled, considering it was not our fault the flight delayed or because we did not ask to wait in a long line. If UA knows there are usually long lines for secondary screening, why would they schedule the transfer flights so close together? Why couldn't they at least be courteous enough to pay for our hotel room for the night? Each and every employee was talking to us like we were dogs and as if it were our own fault we missed the flight. I saw two employees raise their voices at two foreigners who did not speak English very well. English is not my parents' primary language, so when I witnessed that, it was very upsetting because I couldn't imagine my own parents being talked to in that manner. I will be sure to never fly with UA ever again, and I will let all my friends and families know about this situation to make sure they won't have to go through the inconvenience I had to go through. read more

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Maggie P.

8 years ago

I wish I could grove 0 stars. Do any of your flights leave on time? My flights were so delayed yesterday that I had to change my trip to today. I spent 6 hours in the Ottawa airport yesterday without going anywhere. Once I changed my flights I wasn't allowed to leave for another hour and a half because I had already cleared customs and you didn't have enough staff to escort us back. When I was finally allowed to leave the airport i had to sleep in my clothes and then Return to the airport at 4 am. Only to have that flight delayed. Only to arrive in Washington to find out my next flight to SF was delayed by 2 hours making me miss my next connection to Sacramento Now I won't get home until 5 pm when I was supposed to arrive a 2:00. So I get to travel to four different cities today when it should be 2(like it was on my original ticket. An 7 hour trip is now 15 hours. When I should have already been home yesterday. No wonder people lose their minds. No compensation. No refunds. No food vouchers. I paid you money. For a service. You did not complete that service. When I think of United I think of bad times. BAD TIMES. VERY BAD TIMES. Happy 4th of July. read more

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Page 11 of 12

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https://www.united.com

Hours

What time does United Airlines open?

United Airlines is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

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United Airlines is open 24 hours on Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday.

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Yes, United Airlines has free WiFi.

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Mentioned in 5 reviews

Avianca

2.1(91 reviews)

0.3 mi

The Avianca customer service number is +1-855-470-0580** or *+1-855-470-0581™. This number is…read moreavailable 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.503**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.

I needed assistance and decided to call this business at 18337089019 The response time was decent…read moreand the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally

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ITA Airways

3.9(14 reviews)

0.0 mi

The ITA Airways main customer service number is 1 (888) 399-38o9™ or +1 (888) 478-94.80™. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. ##. Efficient Booking Solutions & Personalized Travel Coordination The journey was thoughtfully arranged through a booking experience that emphasized convenience, flexibility, and attention to individual travel preferences. Business class reservations allowed travelers to tailor every aspect of their itinerary by selecting preferred departure times, premium cabin accommodations, and exclusive travel benefits. A user-friendly reservation platform ensured that flight selections, passenger details, and seating arrangements were completed effortlessly, while instant confirmation provided a detailed itinerary with every essential travel document securely organized before departure. ##. Premium Terminal Experience & Dedicated Airport Assistance Business class introduced a more refined airport experience by offering exclusive ground services focused on efficiency and passenger comfort. Personalized assistance throughout the terminal simplified airport procedures and reduced waiting, allowing travelers to enjoy a relaxed departure. Access to elegant lounges provided a peaceful retreat featuring gourmet refreshments, stylish seating, private workstations, and modern facilities designed for both business and leisure travelers. Every pre-flight service reflected a commitment to delivering comfort long before takeoff. ##. Sophisticated Cabin Retreat & Elevated Inflight Comfort The onboard cabin created a refined atmosphere where contemporary luxury and intelligent design enhanced every stage of the journey. Spacious reclining seats, generous personal space, and carefully crafted interiors offered an inviting environment for productivity, entertainment, or uninterrupted relaxation. Ambient lighting, quiet surroundings, and exceptional standards of cleanliness contributed to a calm and comfortable flight, ensuring passengers experienced premium quality from departure through arrival. ##. Signature Onboard Experiences & Genuine Hospitality Business class transformed the inflight journey into a carefully curated travel experience filled with thoughtful details. Freshly prepared gourmet cuisine, premium beverages, advanced entertainment, and exclusive travel amenities provided passengers with exceptional comfort throughout the flight. Experienced cabin crew delivered attentive, personalized service with professionalism and genuine warmth, creating a welcoming atmosphere while ensuring every traveler received prompt assistance and individualized care. ##. Smooth Destination Arrival & End-to-End Premium Service The journey concluded with arrival services that reflected the same high standards experienced from the moment the reservation was confirmed. Efficient baggage delivery and coordinated airport support allowed travelers to complete post-flight procedures quickly while continuing their journey with ease. From efficient booking solutions and premium terminal services to sophisticated cabin comfort, signature onboard experiences, and dependable arrival assistance, business class delivered a seamless travel experience distinguished by refinement, reliability, and an unwavering dedication to passenger satisfaction.

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Worn and dirty business class seat.

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Worn and dirty business class seat.

Air Canada

3.0(10 reviews)

0.5 mi

The Air Canada main customer service number is 1 888 889-7103TM or 1 (866) 760 06.18TM. This number…read moreis available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Redefining the Way Every Journey Begins Business class transformed air travel into a carefully planned experience where comfort, efficiency, and personalization came together from the very first step. Every part of the journey was thoughtfully arranged to provide travelers with greater control, smoother preparation, and a more enjoyable experience before departure. From organized travel planning to premium services designed around individual preferences, every detail contributed to a journey that felt effortless, refined, and completely prepared. #. A Seamless Experience Built Around Travelers A premium journey was created through services that focused on making every stage simple, convenient, and reliable. Business class provided travelers with flexible arrangements, personalized support, and carefully coordinated solutions that helped manage every important travel requirement. By reducing unnecessary complications and keeping essential details organized, passengers could enjoy greater confidence while focusing on the purpose and enjoyment of their trip. #. A Cabin Designed as Your Personal Retreat The business class cabin offered an environment where comfort, privacy, and modern elegance existed in perfect balance. Spacious seating, sophisticated interiors, thoughtful design elements, and premium amenities created a relaxing atmosphere suited for every type of traveler. Whether passengers needed a productive workspace, a peaceful place to unwind, or a comfortable setting to enjoy the flight, the cabin provided a personalized experience throughout the journey. #. Premium Hospitality That Made Every Moment Special Exceptional service defined the business class experience through genuine attention, professionalism, and personalized care. From carefully prepared meals and premium refreshments to advanced entertainment options and thoughtful onboard amenities, every detail was designed to enhance passenger satisfaction. The dedicated cabin crew ensured every interaction felt welcoming and attentive, creating an atmosphere where travelers experienced comfort, respect, and outstanding hospitality. #. Every Transition Managed with Precision Business class created a connected travel experience by ensuring every stage worked together smoothly and efficiently. From reservation planning and airport assistance to boarding, inflight comfort, and arrival support, every service was carefully coordinated to provide a stress-free journey. Travelers could move through each phase with confidence, knowing that every important detail was supported by reliable and well-organized solutions. #. An Elevated Journey Beyond Expectations Business class represented more than a premium way to travel--it delivered an experience built around comfort, reliability, and exceptional attention to detail. Every thoughtfully planned service, every refined environment, and every personalized interaction contributed to a journey that remained memorable long after reaching the destination. By combining convenience, sophistication, and world-class hospitality, business class transformed every trip into an experience defined by excellence and lasting satisfaction.

The Canada main customer service number is 1 (888) 478-44O7TM or 1 888 478 44.07TM. This number is…read moreavailable 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. #. Dependable Service & Smooth Journey Completion The flight was managed with consistency and professionalism, allowing the journey to progress without interruption. Inflight services were delivered promptly, maintaining a comfortable and enjoyable experience throughout the trip. Following arrival, priority baggage handling enabled passengers to retrieve their luggage quickly and continue their travels with ease. Overall, business class successfully combined convenience, reliability, and premium comfort, providing a seamless travel experience from booking through arrival. #. Streamlined Reservations & Simple Travel Arrangements The trip was easy to organize thanks to a reservation process that prioritized convenience and transparency. Flight schedules, fare options, and business class privileges were displayed in a clear and logical format, making it easy to compare available choices. Selecting preferred seating and completing the booking required only a few straightforward steps. Confirmation was received immediately, along with a detailed itinerary that kept every travel detail organized in one place. #. Premium Airport Assistance & Efficient Terminal Experience The advantages of business class became evident throughout the airport journey. Dedicated check-in facilities reduced waiting times considerably, while priority security provided a faster and more comfortable route through airport procedures. Before departure, access to an exclusive lounge offered a quiet setting to relax, enjoy refreshments, or prepare for the flight. Boarding was managed through a priority lane, allowing passengers to settle into the cabin in a calm and orderly manner. #. Sophisticated Cabin Atmosphere & Outstanding Service The onboard experience was designed to provide both comfort and privacy. Spacious seating, generous reclining features, and ample personal space created an environment well suited for resting or remaining productive. The cabin maintained a peaceful atmosphere and exceptional cleanliness throughout the journey, enhancing overall comfort. Cabin crew members delivered thoughtful, professional, and attentive service, responding promptly while ensuring every interaction remained warm and welcoming. #. Reliable Performance & Efficient Journey Completion From departure until arrival, the flight reflected a consistently high standard of organization and reliability. Inflight services were delivered smoothly and at an appropriate pace, allowing passengers to enjoy a relaxing and uninterrupted experience. After landing, priority baggage handling expedited luggage collection, making the final stage of the journey quick and convenient. Altogether, business class offered a refined combination of efficiency, comfort, and premium hospitality, delivering a rewarding travel experience from start to finish.

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Ethiopian Airlines

3.0(23 reviews)

0.0 mi

The Ethiopian Airlines main customer service number is +1-855-470-0580** or *+1-855-470-0581™…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.503**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.

The Ethiopian Airlines main customer service number is +1-855-470-0580** or *+1-855-470-0581™. This…read morenumber is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.503**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.

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Flight Path

Emirates

2.2(17 reviews)

0.0 mi

This airline is of the best I have ever flown with…read more Upon boarding the plane we were provided provided escort to our seats in first class, which were actually more like apartments. The first class seats literally have everything you could possibly need for pajamas, toiletries, snacks and entertainment. If there is anything you may need just push the call button or ask and they will do whatever they can to help. Everyone onboard is exceptional in everything they do, especially ensuring you are satisfied and have everything you require. The entertainment offered on board is quite a variety and they keep up to date on tv shows and movies. They also provide flight information in real time and other entertainment options, including music. They do have headphones available as well. The food is order on demand, so instead of setting your dinner order, breakfast order and times, they will share with you the menu's in advance, place your order when you are ready. The dink menu for first class is phenomenal, the vintage scotch and port are two of my favorites. I love to end the evening with a 1964 port. Take your drink to the bar I order to stretch your legs if you like, whatever you are drinking will follow you if you advise staff, business class does not have the same drink menu. The food is exceptionally well prepared and so is the place setting. You will also be asked to schedule your morning shower, I noticed many people not wanting to shower but I have to say there is nothing better at the end of a long flight and no worries of getting cold feet as the bathroom floors are heated for your comfort. You will have 30 minutes to shower total and 5 minutes of water use so watch the timer and turn off in between lathering and rinsing. Once you are ready for bed just ask to have the bed made up and you will be ready to sleep, not everyone uses the pajamas supplied but I find them very comfortable. If your looking for a five star airline, you have it with Emirates! Cheers!!

The race is over, Qatar airlines has beaten Emirates fair and square. Recently I travelled on…read moreemirates and was very disappointed with their service and cabin quality. They are still much better than United or British, but not the best any more.

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Turkish Airlines

3.6(189 reviews)

0.5 mi

Turkish Airlines offers a classy lounge at Dulles airport. We gain access with a Priority Pass from…read moreour credit card. It's a wonderful way to chill out at the airport. The food is consistently excellent featuring lightly seasoned Turkish food. As with other lounges, wine, beer and alcohol are free. The staff are kind and efficient. The soft lighting helps prepare evening travelers for their overnight flights. The only negative is that they don't have enough restrooms. However, there are public bathrooms just outside the lounge, which also are clean and bright.

No communication…read more Nothing like waiting in the boarding area and it is past take off time and no word from the gate staff as to the fact the aircraft will be late

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Turkish Airlines - For urgent support with 'Turkish Airlines representatives', call 11 (888)*404*0510™ OR 1.866.747.0325 and reach 'Turkish Customer Service di

For urgent support with 'Turkish Airlines representatives', call 11 (888)*404*0510™ OR 1.866.747.0325 and reach 'Turkish Customer Service di

Turkish Airlines - The primary 24-hours (toll-free) Turkish Airlines number to talk to Live person is 888 404 0510™ OR 866.747.0325, which is available 24 hour

The primary 24-hours (toll-free) Turkish Airlines number to talk to Live person is 888 404 0510™ OR 866.747.0325, which is available 24 hour

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Scandinavian Airlines

4.5(30 reviews)

0.0 mi

The Scandinavian Airlines main customer service number is +1-855-470-0580** or *+1-855-470-0581™…read more This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.503**. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. Seamless Reservation & Hassle-Free Planning The booking experience was smooth from beginning to end, with a user-friendly process that made organizing the trip simple. Business class options, including flexible ticket choices, premium seating, and priority travel services, were presented clearly, making it easy to compare benefits before booking. Flight and seat selection required only a few steps, and the confirmation itinerary arrived immediately with all travel details organized in one place. Premium Airport Services & Stress-Free Departure The airport experience was designed for convenience and efficiency. Dedicated business class check-in counters helped minimize waiting time, while priority security access allowed for a quicker journey through the terminal. Lounge facilities provided a comfortable setting to unwind before departure, offering a relaxing atmosphere away from the busy crowds. Priority boarding ensured a smooth transition onto the aircraft without unnecessary delays. Spacious Seating & Exceptional Onboard Experience Inside the cabin, the premium experience continued with spacious seating designed for both comfort and productivity. The generous legroom, reclining features, and thoughtfully arranged cabin created an ideal environment for relaxing or working during the flight. The aircraft remained clean and peaceful throughout the journey, while the cabin crew delivered courteous, attentive, and professional service that enhanced the overall travel experience. Smooth Flight & Convenient Arrival The journey remained comfortable and well-coordinated from departure through landing. Inflight services were provided efficiently, allowing passengers to enjoy a relaxing and uninterrupted trip. Upon arrival, priority baggage delivery helped speed up the airport exit, making the final stage of the journey just as convenient as the beginning. Overall, business class delivered an excellent balance of comfort, efficiency, and premium service, making it a reliable choice for travelers seeking a seamless travel knowledge.

The Scandinavian Airlines main customer service number is +1 (888) 399-38.o9 TM or +1(888)…read more478-94.80 TM. This number is available 24/7 for booking, changes, and support, and can be used throughout the USA to manage reservations, changes, including cancelling within 24 hours of booking for a full refund if booked 7+ days in advance. **Convenient Reservation Process & Personalized Travel Planning** The journey began with a reservation process that was straightforward, organized, and designed to simplify every stage of travel preparation. Business class features, including premium seating, flexible fare options, and priority airport services, were presented in a clear and user-friendly format, allowing travelers to compare available benefits before confirming their booking. Flight schedules, passenger details, and seating preferences were completed efficiently, while instant confirmation provided a detailed itinerary with every essential travel arrangement in one place. **Priority Airport Services & Comfortable Departure Experience** Business class enhanced the airport experience through dedicated services that made departure more comfortable and efficient. Priority check-in counters helped passengers complete airport formalities without unnecessary delays, while fast-track security access reduced waiting times throughout the terminal. Lounge access created a peaceful setting where travelers could enjoy refreshments, catch up on work, or simply relax before boarding. Priority boarding ensured an organized start to the flight by allowing passengers to settle into the cabin with ease. **Premium Cabin Comfort & Personalized Inflight Hospitality** The onboard experience reflected the premium standards expected from business class travel. Spacious seating, generous legroom, and thoughtfully designed personal space created a welcoming atmosphere for both relaxation and productivity. The cabin remained exceptionally clean and well maintained throughout the journey, adding to the overall travel experience. Attentive cabin crew provided personalized assistance, professional hospitality, and prompt service, ensuring passengers felt comfortable and well cared for during the flight. **Thoughtfully Curated Inflight Amenities & Relaxing Travel Environment** Business class offered a variety of carefully selected amenities that enhanced comfort and convenience throughout the flight. Freshly prepared dining, entertainment options, and premium cabin features allowed travelers to enjoy a more personalized onboard experience. Every detail was designed to create a peaceful atmosphere where passengers could relax, remain productive, or simply enjoy uninterrupted travel in complete comfort. **Efficient Arrival Services & Complete Premium Travel Experience** Following landing, efficient arrival services helped complete the journey with the same level of comfort experienced before and during the flight. Priority baggage handling ensured luggage was available promptly, making the final airport process quick and convenient. From the reservation experience and exclusive airport privileges to refined cabin comfort, quality inflight amenities, and attentive service, business class delivered a well-rounded travel experience defined by reliability, convenience, and exceptional hospitality. The journey concluded with arrival services that carried the same premium standard from beginning to end. Priority baggage delivery allowed passengers to retrieve their luggage without unnecessary delays, creating a convenient transition from the airport to their next destination. From efficient reservations and fast-track airport services to refined cabin comfort and attentive onboard hospitality, business class delivered a well-balanced travel experience focused on convenience, reliability, and personalized care. Every detail contributed to a journey that felt seamless, comfortable, and genuinely rewarding.

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Saudia

1.0(1 review)

0.5 mi

Poor customer service; they look annoyed and unhappy before you even get to the counter. There's no…read morereason to treat people that way, especially at an airport where people can already be stressed.

Austrian Airlines

1.3(6 reviews)

0.5 mi

Flew Business Class on Austrian Airlines from Washington DC (IAD) to Vienna (VIE) and then on to…read moreAthens (ATH), booked with miles through Star Alliance with United Airlines. The long haul business flight was surprisingly bad. On the plus side, the food was delicious and service was friendly. I enjoyed trying a range of Austrian wines, and they were kind enough to give me a second entree. But the hard product - the seating - was lacking. I slept worse than I'd have slept in economy - the seat was hard and uncomfortable, and the temperature in the cabin was swelteringly high. The short haul Schengen flight from Vienna to Athens was pretty standard, and is often the case with intra-EU flights, the "business class" was just economy seats at the front of the plane with the middle seats blocked - no extra legroom or roomier seating. Again, the food was delicious, I was surprised at the quality (and quantity) of the meal on such a short flight. I'd definitely avoid Austrian on a transcontinenal flight in the future. In fact, my return flight was originalluy on Austrian, but I changed to United. Say what you will about UA, but the international Polaris Business class is still one of the best transcon options until you get into First Class territory.

Worst airline experience with first time taking this airline. After waiting at the gate for an…read morehour, we get told we needed new tickets printed out. With the agents there, why not announce or put a sign that would let passengers be aware of needing new printed tickets flying into US of Canada instead of waiting to tell everyone and have to go through another line elsewhere. It's a good thing we had enough time of layover. So we go to their customer service and get the tickets, come back in line and AGAIN we're told wait somewhere else until another 30mins to get in line for boarding. So we couldn't even sit down by the gate cause they had it blocked off and only let a few in. Wait what??!! So we board and no air vents for individual air flow. I thought I was going to passed out from being hot. As for the meal? You get what they have! No choice!!! It was more Vegetarian than anything. So if you fly with them or connect with them through United, now you know.

DCAcar

4.8(222 reviews)

23.2 mi•Shaw

DCAcar is fantastic. Making the arrangements is super-simple, and the people that help with…read morescheduling are friendly, clear, and very responsive. The drivers are exceptionally professional and helpful, and the cars are comfortable and luxurious. Best of all is the personalization -- they monitor your flight, they contact you when you're on the ground, and they figure out the best place to meet you at the airport. The whole thing is simple and seamless -- exactly what you want when you travel.

As always, DCAcar is our go-to transportation partner due to their exceptional customer service and…read morereliability. We experienced issues with our corporate credit card during several recent bookings, and the DCAcar team was incredibly gracious in honoring the rides to ensure our executives arrived where they needed to be without disruption. As of this morning, the credit card issue has been resolved, and we're especially grateful to partner with such an outstanding family-owned transportation company that consistently provides top-notch service and truly cares for its customers.

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Sprinter Van rental 14 passenger

Evening Tour of the Monuments

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Coach buses 54 passengers

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

34 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Grant T.

12 years ago

2 part review: Part one: Flight- My dad has been sitting in an 85-90 degree terminal for the last 4 hours. The terminal bathrooms were disgusting, and there was no accessible food in the terminal. His flight was supposed to depart at 5:00 pm, its now 7:30 pm. He has been told several times between 5 and 7:30 that he "shouldn't leave because the plane will be boarding shortly." According to the United tracking app, the plane was supposed to leave on time, at 5:30, 5:45, 6:15, 6:30, 7:00, and 7:30. He's still texting us from the terminal. He even watched a flight come in and out of the same gate at 6:45, the app still told us his flight was leaving at 7. Now at 7:37, a different app says 7:50, while the flight desk service crew told my dad 8:45. Part two: Customer service- For the past 45 min, my mom has been on the phone with about 4 different people who were clearly not in the United States, who kept assuring my mom the plane was taking off soon. Furthermore, they told her there wasn't a manager to talk to, and when she asked for a phone number that would connect her to someone in the U.S. they gave her this: (661) 1101-1180. UPDATE: Now at 8:00 pm, THREE HOURS after the plane was supposed to take off, my dad has finally boarded the plane. So, I give United Airlines and their terminal in Dulles Airport 1 star. Out of pitty, and the fact that they have succeeded at getting my dad on a flight before midnight. This is one of the two worst experiences we have had flying. The other was with the caribbean airline LIAT, but thats a story for another yelp review. Anyways, I personally, will NEVER give United Airlines my money again. This was a disaster. read more

Hoi Yin C.

13 years ago

Honestly, the worst customer service I have ever seen. At the gate, they told us there was a mechanical issue and our plane could not fly. They even told us what was wrong (the door wouldn't shut), and told us they couldn't fix it. We were redirected to customer service, but there, they said that the actual issue was the weather and the next flight would be the following day. Apparently, this is standard policy, because if they blame the weather, they can actually charge for rescheduling with a different airline. So after charging some individuals to change airlines because they needed to get out early in the morning, they gave us "accommodation cards" to help us find the "lowest hotel rates". I didn't have a phone on me at the time, so I asked for a phone and pen. The man I asked responded, "Do I look like your baby sitter?" I explained to him that the flight was cancelled and I was just using THEIR accommodation card. He gave me the phone but no pen. After spending about 10 minutes on the phone and picking a hotel quote, they gave me a 6 character confirmation code, which I needed to write down. Ofc, I didn't have a pen, so I just tried to memorize it and the quote. I received an $85 quote for a 1 bed. The man then told me that it was enough time and I needed to hang up, so I did. Afterwards I checked priceline and the same room was $70. Nice accommodation United, you really put your neck out there to save us money... read more

Joey G.

11 years ago

HORRIBLE AIRLINE! They change my flight time returning to Orlando. I now arrive over 2 hours later then originally planned. I have an early work meeting the next day and now I wont get to bed until after 2am. When booking my ticket, I chose the original flight time because it fit in with my schedule perfectly. 1) It was a direct flight. 2) I left San Francisco at a time that would allow me to sight-see early that morning before my flight. 3) I would arrive in Orlando at a decent time so I could work early the next day. This makes me REALLY angry because I spent a good deal of time searching for flight times, airlines, and prices. Only to have United change my reservation. I had MY CHOICE to choose United and not go with a different airline. I called United twice to see if there was another flight that would fit within my schedule, and there were no other options available to me that were convenient. There was one flight that arrived in Orlando earlier, however, I would have a layover. The reason I chose this flight was to avoid a layover. I think a reasonable compensation is give me either a future credit of $100 towards a new United flight, or upgrade to first class for my return flight. They offer NOTHING!!! I will never choose UNITED in the future as my airline. Don't fly UNITED. Their customer service is terrible. read more

Marcus A.

247

11 years ago

Wish I could give this company less than one star. Absolutely awful customer service. Have flown with them many times and something always seems to go wrong. The ultimate of their failures being in July when their computer system went down. The compensation for this unacceptable and tremendous breakdown... An email. I stupidly gave them another shot. If you want to purchase a flight with United, just be aware that under no circumstances will they refund your flight. I am two months away from a flight that I needed to cancel for unforeseen personal reasons, but they offer no flexibility. I even told them that they can keep my money, just let me use the flight for a future date... "No we cannot do that." So they have the power to cancel flights minutes before you are set to take off, which has happened on multiple occasions, but they can't cancel a reservation that is months away... Oscar Munoz, I hope you have some commonsense in running a business and know that your company will fail without loyal customers. From the other reviews I have seen, it won't be long until this is the case. You just lost another one. read more

Mahdy M.

5 years ago

Mr. Scott Kirby CEO, United airlines Washington Dulles International airport Lisa Colman was very rude, disrespectful and arrogant...I was profiled, discriminated against, intimidated and felt violated when she denied me to travel due to her own made up rules and regulations. I informed her that I spoke to the German embassy before heading out to the airport and I was assured by the embassy that I meet the requirements to visit Germany since I am a US citizen and fully vaccinated and have a COVID negative test results but she still decided to deny me to check in because she thinks my travel is non essential and Germany doesn't allow visitors & United airlines will be fined if I travel. Lisa, you are WRONG!!! I showed her the German embassy website to read the new rules (Aug 15) regarding COVID but she thinks she understands it better & knows more than the embassy. What an absolute failure in your customer service skills, reading skills and management skills Lisa!!! United airlines, FYI, I filed a complaint with the U.S. Department of Transportation. read more

Abby T.

2 years ago

Worst airport experience ever. United Airlines have HORRIBLE customer service. They offered no help or solutions when we missed our connected flight due to a 2 hour delayed on our first flight out of JAX into Dulles. They couldn't even rebook our flight or give us a credit when rebooking a new flight. They told us to call their customer service number to TRY to get a refund if we could. So we have been runnig around this airport trying to figure out a way to our destination for a funeral or even a flight back home at this point. An agent told us our bags would be avavaible at baggage claim to pick up but instead it went onto a standby flight that we didn't even get seats on. Now we have no bags and are stranded in the Dulles airport. And AGAIN we were told to call customer service for help. UNITED AIRLINES SUCK!!!! read more

Fadi R.

2 years ago

I recently had the pleasure of being assisted by Appollaria Gwnes Perez at the United Airlines check-in counter at IAD. Her exceptional service and friendly demeanor truly made my travel experience remarkable. Appollaria greeted me with a warm smile and handled the check-in process with efficiency and professionalism. She went above and beyond to ensure everything was in order, answering my questions with patience and providing helpful guidance. Her positive energy and genuine care for passengers set her apart. United Airlines is fortunate to have such a dedicated and customer-focused team member. Thank you, Appollaria, for making my trip a smooth and pleasant one! read more

Genius D.

2 years ago

Review: I had an extremely disappointing experience with United Airlines on my flight from Washington Dulles to Accra, Ghana, on October 18, 2023. I checked in 4 bags (2 free, 2 paid) and was wrongly accused of checking in 5 bags. Despite the error being acknowledged by the staff in Accra, I was treated poorly by the agents and managers at Dulles. I was called a liar, threatened with removal from the flight, and subjected to humiliating behavior. The customer service was disgraceful, and I felt discriminated against. This experience caused me significant distress, and I expect better treatment from such a large airline. read more

Evan H.

3 years ago

How on earth is United one of the world's largest airlines? simply because they wedged out a good chunk of the market before it became over saturated? I avoid United like the plague whenever humanly possible. Yet it is a preferred carrier of the US military (my employer) for official duty travel. Why? Rather than most other airlines, which probably experience delays 1/10 to 1/3 if the time, my United travel experiences are the reverse - they times United DOESN'T delay me are the exception. United - fire your senior E-suite staff and DO BETTER!!! read more

Mark R.

11 years ago

By far my worst experience at any airport in the world. Hid behind the "weather" excuse despite them not having a crew to fly, in which a full crew was riding standby on our plane. This ultimately allowed them to avoid providing the passengers accommodations following their cancellation. Boarded us, then pulled us off after 2 hours only to issue some meal vouchers, and no hotel accommodations. Rebooked us to a flight 12 hours later the next morning. This airline had nothing organized from their flight to their followup cancellation procedures. read more

Kelly B.

9 years ago

I have not use united airlines since 2003 when they lost two of my bags! I have show them where the bags are sitting but baggage claim staff were lazy enough to move their ass and do their job. Something very simple they could of done, I could of got my two bags back but again lazy people are meant to be lazy! Not sure how they got there from first place! United airline customer service is a disaster! I even called them numerous times, drove my self to airport numerous times to follow up but no luck and not even an apology! read more

Kathy P.

3 years ago

The United gate agent at this airport was arrested and fired for stealing my jewelry that was turned into her by a fellow passenger. United did not respond to my calls or emails for over a year. This is how they treat their million mile fliers. They burry the issue and hope it would go away. They ignore loyal customers. To make matters worse I was pregnant at the time. There's so much wrong here. It's a shame it was an airlines I once loved and supported. There are so many other airlines, choose another one. read more

Thomas K.

11 years ago

Stop the advertising!! Yesterday, flying from Calgary to Chicago and then on to Washington National, I stared at John Stamos in the same dumb sitcom about 10 times....the same show over and over. Now, in a world where everything is advertising, the small screens aboard United CANNOT BE TURNED OFF. Everyone, please tell United and their advertising partners, like Viking River Cruises and DirectTV, that this is no way to gain loyal customers. read more

Judy H.

128

10 years ago

I don't always have great thing to say about United. But I was standing by for a flight and so I was sitting the entire boarding process and watched everyone board. Susan Taylor at gate D1 was one of the best gate agents I have ever encountered. Very calm and professional. Very informative. Didn't make the flight and she was very helpful and professional to rollover to next flight no biggie but just an overall pleasant exchange. read more

Neg A.

10 years ago

I'd pay 200$ more but defenetly with another airline. Their check in staff are the worst. I don't understand how they are still working there. Their eldest are so rude,not only one but All of them, maybe it's time to retire if you are impatient, so angry,rude, and short with people!?? Their Youngests give wrong information and I had to google the answer for them ,didn't even bother for an apology , I mean seriously? read more

Kuljeet S.

7 years ago

Who tf gave United more than 1 star??? Paid for expensive lie flat seats and they changed the plane last minute to disgusting regular seats, so they can fit extra 50 people and suck more money out of us!! This is the worst airline with horrible staff and equipment!! Do not fly this airline ever!!! This airline suckssss!!!! read more

Colten G.

130

168

2 years ago

United you did an amazing job transporting us to and from Dulles! Your employees were fantastic, and your IAD-based pilots and flight attendants were fantastic. I cant right such a good review for the airport itself but I can right one for you. Great job! read more

Leonard A.

9 years ago

Shame on you for kicking that teacher out of her seat. From the CEO on down, you are pathetic. Your lack of professionalism will never see my money in any way, shape or form. It's time for a overhaul of this airline as your reputation stinks! read more

Anabelle M.

10 years ago

https://scontent-lga3-1.xx.fbcdn.net/v/t1.0-9/13620097_10102890694047907_5710105213263848381_n.jpg?oh=a5a5649a9b0d0803deee21d9c28169a8&oe=57F87840 Is there a choice for zero star? They suck! read more

Dalia K.

206

11 years ago

UNITED AIRLINES SUCKS! Avoid at all costs!!!! They have no respect for passengers! They treat humans like cattle. And they mostly hire stewardess that are racist. Disgusting! read more

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34 United Airlines reviews that are not currently recommended

Why does Yelp recommend reviews?

34 reviews that are not currently recommended

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