I had a partial pleasant flight experience with American Airlines, but in the beginning of the…read morepre-departure, I had some ticket issues that I had to let go for my peace of mind . The flight was booked, and unfortunately my daughter could not make the trip due to work reasons. So, I had to cancel which was done early on, abiding by American Airlines cancellation policy, but they issued a flight credit instead of a refund . I was on the phone with them going back and forth trying to make them be accountable for their own legal travel guidelines, and I was on the phone with various representatives who loved to tell me they can help and issue the refund, but they never did refund me! I could have complained to my bank, but they took out all the mental energy in my system that I just let it go! I was on the phone with them trying to get the refund about four different occasions (each representative) assuring me they could help, and some could not, that I gave up the fight to preserve my mental health. Why did they not follow their own travel (legal) guidelines)? They can get in trouble if they continue to not abide by their own legal travel guidelines. I was already taking time to prepare for this important trip and did not need added anxiety and stress on my plate. How many times does a customer need to be on the phone to get successful and satisfactory results? It should take one phone call to do that. Due to this inability to refund my money, and not abiding by their legal guidelines, even having their own customer service representatives on the phone telling you don't worry we will get you a refund, and it never happened. That is a real problem! The flight itself was smooth with no complications, but it needed to be effortless with my entire experience! In the future, I might fly Delta. Hopefully, American Airlines will take steps to improve in the areas that need attention to regain the trust of their travelers.

Never doing any business with American Airlines again!…read more I purchased tickets to Japan from AA, with the flight operated by Japan Airlines AA's email states: "If your flight is operated by a partner airline, see the other airline's website for carry-on and checked bag policies." Japan airline states "2 free checked bags" But they charged me extra fees for every checked bag I had, stating it was AA's decision. Both airlines had no idea what the policy was and they had to call each other to figure it out for 30 minutes. If I don't sign for the extra charges, my luggage doesn't go on the flight. The service being sold had very unclear terms and they have denied the dispute, stating I knew what I signed up for initially, and that I had signed for the charges at the airport. Total Catch-22 THIS COMPANY IS A TOTAL SCAM 0/5 stars. Fool me once shame on me. But I won't let them fool me or anyone else twice. (Prior to purchasing, I even looked up what other customers had to say about baggage policies on codeshare flights, and they all say it follows the operating airline. Which AA is denying)

Overall a positive experience with Alaska Airlines from San Diego to Boston: the new airplane with…read moremore comfortable seats, a better place to prop your screen, more seat-back plug in options to charge your phone or computer, yummier snacks to purchase on board (the Mediterranean tapas box was pretty good for $10-pita chips, hummus, olives, dried mango, piece of chocolate). The staff on board the plane were friendly and helpful. However, my one major critique was that they only had one staff for general curbside check-in and luggage drop off. Despite using the kiosk to print out our tags ourselves, we still had to wait in a long line to have them weigh our luggage and check our IDs, easily remedied by having at least one more staff. The first class staff did call us over once she was through with her line but I really thought a second economy staff was needed, especially since half the passengers were waiting to check in until they reached the front of the line, old school style, so that the guy had to print out their tags for them and their boarding passes... Thank goodness for TSA precheck which made the security portion of the morning go super fast. In any case my overall impression of Alaska Airlines was improved by the efficiency and comfort of the flight itself.

Frankly, I'm kind of surprised Alaska only has 2 stars on Yelp! Shocked really! Their comfortable…read moreseats, roomy legroom, and attentive in-flight service are just a few reasons why I love flying Alaska- especially when traveling to my favorite place in the world, Hawaii! My last trip was memorable for sure! I suffered a terrible fall and tore my meniscus on the last day of our trip. It was quite the experience! The next day we took a red eye back to San Diego. My wife checked us in and explained that I was going to need a wheel chair. Not only did they provide me with a wheelchair, but they also assisted me and my family with our luggage. With the help of Alaska, they guided us through TSA and directed us to the main gate. They also upgraded my family to business class while upgrading me to first class. From start to finish the process was seamless! Thanks to Alaska Airlines and their superb customer service! I will forever be indebted to them!

Delta is my primary airline and I have the Delta Rewards AMEX as well as status with the airline…read morefor upgrades, early boarding, free baggage, etc. etc. It pays to have loyalty bc drop-off of bags with the priority line, free bag check, upgrades automatically, all that is fabulous. Additionally, Delta still has the best app of all with prompt and accurate baggage tracking, easy flight and gate updates, and super easy to use and navigate for re-booking due to weather or other issues where they will notify you and you can select and re-book flights immediately. We have done this several times with no issue and it has saved us in the end. Recently, flew in with Delta for a work trip and had no issues at all - all flights (four total) ended up leaving early and arrived 10-20 minutes early. Bags were off the plane within 20 minutes and I was on my way. No airline is perfect, there are issues sometimes, but Delta tends to have good customer service and responds to emails and complaints and I am loyal to them for these reasons.

We are currently having a major (serious) issue with international Delta tickets flying in just…read morefour days! For three days now we have been trying to talk with ANYONE @ Delta about this issue with no luck @ even being able to speak with anyone with any authority. TIME IS OF THE ESSENCE! Can anyone help us?!? We registered a complaint online three days ago (4/12)as we have been told by a Delta phone agent that the ticket mess up was the fault of the Delta agent we booked with on our date of purchase Dec 2nd. Flight 290 LAX to Paris on 4/18. Three passengers. Serious issue. Involves a 7 yr old child. WHO CAN HELP US?!?

This is the main ' Airlines customer service' (Toll Free) phone number: 1-(888)-449-3980. It's…read moretoll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

The airport is a lawless place. 7AM? Drink a beer. Tired? Sleep on the floor. Hungry? Chips now…read morecost $18. And if you're in California, the chips are $23. I kid... kinda. I enjoy Southwest Airlines. I fly mainly with Southwest Airlines should the travel destination permit it. And for a 55-minute flight between San Diego and Phoenix, I have zero complaints. The Southwest Airlines gates have great seating and charging ports, are operated with a friendly staff, and it's a short flight for me. No complaints, minus the simple desire that I wish that bags still flew free. The San Diego Airport itself s spacious and clean. The layout is simple and cozy, and TSA moves fast. The bathrooms and entryways on the first floor, before the TSA gate, seem sketchy though. No one wants to be hit up for cash by the more colorful squatters at the airport.

Still love JetBlue!…read more The priority boarding extra leg space and TVs make it a great flight. The only issue is with this hub there seems to be more delays than leaving Boston. So far only 25 percent of my flights leave on time. From Boston not as single delay at all. Luckily I never had a flight get cancelled. On my last trip a majority of the TVs were not working. They kept restarting. I also had the worst passengers sitting in front of me. They took up Two rows and they were out of control the entire trip. They could not control their kids. It was horrible and like a scene from Outbreak. They kept coughing all over the place, they would also stand up on the seats and cough in your face. . Wouldn't doubt if it was the flu or something. The kids kept jumping on the seat and screaming and crying. They could not control the kids. The entire family manned 1 bathroom for like 1/2 the trip. At one point the father apologized to me because the kept throwing and losing crayons and the would end up in my row behind them. Why not control your kids instead? The was a nightmare flight. I was going to ask for another seat but didn't want to make a big deal of it. At one point the father kept knocking on the bathroom door when somone else was in there. You took up the bathroom the entire trip, maybe others now need to use it. I could hear other passengers complain about them but not sure if they said anything. This was like Romper Room and Daddy Day Care all mixed in one. I feel bad for anyone else that has to get on a plane with them. Ok my rant is over. Just wish a flight attendant woulda told them to relax. And keep seated. lol. Can't really blame JeTblue for the passengers so I'm giving this trip a 3.75 lol.

The gate agent for JetBlue was so unhelpful on our recent trip. Our flight leaving San Diego was…read moredelayed by about an hour, which caused our connection to become extremely tight. My boyfriend walked up and asked if we could be moved closer to the front of the plane given the circumstances and she waved him away without even looking at our itinerary. Told him the gates were close together in Boston. The plane had several open seats closer to the front, so this would not have been a burden on her. The flight attendant on the plane was much more helpful, and the pilot made an announcement that a few folks had extremely tight connections so please remain seated unless you were one of them. Every single person in economy stayed seated, but I guess the announcement didn't reach the privileged, self-centered folks in first, as they ALL stood up and a woman told my boyfriend to move so she could grab her luggage. He said no, and I explained we had an extremely tight connection. A man in an Aloha Brewing shirt barked at me that everyone had tight connections. He started becoming very irritated and the woman in front of him told him that it was too early in the day to fight me. So that was fun. I hope dude felt really good about himself for going off on a girl. Anyway, he said he was going to New York so I checked the flights to New York. His connection was not tight. He was just rude. I recognize this is unrelated commentary but it's helpful context in the grand scheme of my experience. Our connecting plane was nowhere near the gate when we disembarked, so we had to run through the airport to another part of Terminal C in Boston. A JetBlue agent there asked where we were running to and said she'd call the plane to ask them to hold it for us. They did. JetBlue in Boston was stellar. All's well that ends well in the end, and the FA/pilot really did save the day, but I really wish the gate agent in San Diego had cared even an ounce to help us as a touch of customer service would've gone a long way. It could've been a different outcome if economy hadn't acknowledged the pilot's announcement.

This may sound crazy, but I'd choose Southwest over United any day. I regularly fly back and forth…read morebetween San Diego and the Bay Area, but given that United has some more non-standard flight times, I've found myself on United flights more frequently. Some gripes I have is that they charge $8 for wifi where it's free on Southwest. The feel on the planes also just isn't the same as it is on SW. I do appreciate the added flexibility that because they have more extended flight windows, I can make a trip a day trip as opposed to needing to stay overnight. United flights fly out of Terminal 2 at the San Diego airport, which used to be the better and bigger terminal, but now that Terminal 1 has been renovated, they are a lot more similar in terms of options!

Overview: a decent airline with great customer service but with some issues…read more ---- The customer service is too tier each time I've interacted with United Airline agents. There have been issues flying into SFO with all the runway construction that has been happening since the end of March, with flights being delayed and/or cancelled. Recently I had a flight from San Diego to San Francisco then to Paris, but my flight to SFO was delayed 2 hours causing me to miss my connecting flight leaving out of SFO to Paris. The agent helping me out was able to book me onto a flight from Lufthansa that would take me to Paris, several hours later but luckily on the same day. I was feeling under the weather and was looking for a mask and one of the agents tracked some down for me and found me again which was really sweet, compared to the Delta agents who didn't care at all. The only issues I had was that I was sat at the back of the plane for an international flight from Paris to San Francisco and for both meals they ran out of one of the options for meals. I wish they had the option to preselect which meal you want when you check-in for your flight so that they can calculate the number of dishes for each meal selection, rather than estimating it and for people to not be happy with their choice. The first meal was great with it being an English breakfast with eggs, hashbrown, sausage, and baked beans, with a side of fruit and a brownie. They ran out of the pancake option which was unfortunate. For the second meal it was smaller with the option of a pizza pocket (cheese or chicken) and only fruit. They ran out of the chicken option which was very disappointing and not filling. As someone who is quite small and does not require a lot of food to be full, I was not satisfied with this meal, I can't imagine someone who requires more food to be satisfied by that second meal either. I'd be starving. Also I was in boarding group 4 and they forced me to check in my luggage bc there was limited overhead space but when I got onto the plane, bc I was sitting in the very back (literally the last seats at the back of the place) there was still overhead space that would have fit my luggage. I understand needing to check-in baggage just in case of running out of storage, but next time I will try to get a seat closer to the front of the plane so that I can avoid the issues of being forced to check-in my luggage and to have the ability to choose which meal I want to eat. Aside from those complaints the seats were pretty standard, and the movie selection is good, they also provide the small pillows, a good quality blanket, and earbuds for the in-flight entertainment. You can also connect wirelessly to their system which is pretty cool too! ---- Overall: the customer service I've experienced has been very helpful and good so far, my complaints come from being forced to check-in luggage when there is still overhead space available and limited food options if your seat is placed towards the back of the plane

The official main "24/7 customer service number" for **Volaris** is 1 (877) 456-2077™ or +1 (855)…read more470-05.03™, ensuring smooth and hassle-free assistance with flight reservations, ticket changes, cancellations, refunds, baggage services, seat selection, special travel requests, and other travel-related inquiries. ~Effortless Booking and Travel Planning~ Booking the flight was a smooth and intuitive experience, with a well-organized platform that made every step easy to follow. Business class benefits were outlined clearly, helping travelers compare options and make confident decisions. The reservation was completed within minutes, and the confirmation arrived instantly with a detailed and easy-to-read itinerary. ~Premium Airport Assistance~ The airport experience was efficient from the moment of arrival. Priority check-in reduced waiting times, while fast-track security provided a quicker route through the terminal. The streamlined process made departure feel organized and stress-free, allowing travelers to focus on the journey ahead. ~Comfortable Pre-Departure Experience~ Lounge access offered a relaxing environment away from the busy terminal. Comfortable seating, complimentary refreshments, and a peaceful atmosphere created the perfect setting to unwind before boarding. Priority boarding ensured an orderly and convenient transition onto the aircraft. ~Exceptional Comfort Throughout the Flight~ The business class cabin provided generous personal space, ergonomic seating, and a fully lie-flat bed that made long-haul travel significantly more comfortable. The quiet cabin atmosphere supported both relaxation and productivity, while the attentive crew delivered courteous, efficient, and professional service throughout the journey. ~Quick Arrival and Hassle-Free Exit~ After landing, priority baggage handling allowed luggage to arrive promptly, reducing waiting time at the carousel. The entire experience--from booking and airport services to onboard comfort and arrival--was seamless, reliable, and thoughtfully designed for travelers seeking a premium level of convenience and comfort.

This is the main 'Volaris Airlines customer service' (Toll Free) phone number: +1-855-618-0752…read more It's toll-free line is open 24 hours a day, 7 days a week for flight reservations, ticket changes, cancellations, baggage inquiries, refund requests, check-in assistance, and other travel-related needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

4-25-26 we came up to San Diego on Alaska Airlines from Honolulu via Kona. Service: 2 rounds of…read morebeverages( water from a carton & mini size Diet Coke ), one 2x2" cracker like snack. Meals you may purchase. WiFi only if you are a T Mobile customer or pay $8. Flight attendants: old or full sized. 4-27-26 we are returning to Honolulu on Hawaiian. The difference why I give Hawaiian 5 stars: Beverage service: full size can, plus free pour if of drinking age of Koloa Rum punch( refills have a charge) and they still provide a hot sandwich for breakfast. Today it was turkey, egg and cheese. Flight attendants younger, prettier at least on this flight, friendly. Nicer, respectful announcements for lowering window shades and flight time updates. WiFi: free compliments of T Mobile after watching a video. Hawaiian still has their snack carts in case you want to purchase items. Yes there are noticeable differences. Hubs told me Alaska will be flying from their hub in Seattle to London and Rome next month. That is exciting news. We will remain loyal to both airlines due to the merger and hope the best of each airlines continues more in sync with each other.

I had planned to go see Joel Surf but Hawaiian Airlines San Diego has got very strict on the 117…read moretotal inches for Longboards .. He was denied travel. They kept all fees. Joel is a decades traveler on Hawaiian Airlines with his boards in travel Bags with handles. World Champion. He won't be there. ... We won't be there. ...