This is the worst airline I have ever used. I tried to pre-check, but couldn't because I was only doing a carry on...yes, I said carry on. I get to the airport around 6 am for my 6:50 flight. I got in the united airline line outside, which was very long, made it to the front and they said I had to check in inside. I got inside, stood in the first United line. I got to the front of the line and Paula (7/24/21 @ San Diego airport) was incredibly rude to me. She told me I was in the first class line and that it wasn't fair to the other first class passengers and wouldn't help me. I apologized and said it was an accident, as it was. She then told me to go to the economy line. I stood in the economy line and once to the front was informed that my flight had closed and I needed to go to the additional services line. I went through this line and the guy (Mr. Wood) told me I missed my flight and was kind and compassionate and rebooked me for the following day.
I have flown hundreds of times. This is the first flight I have ever missed. This airline has a "pass the buck" mentality and 4 out of the 5 employees I spoke to were rude and dismissive. During my time waiting in four lines, I overheard numerous complaints, the worst being a teenager who was trying to fly with his parents internationally, but the united air representative would not let him on because he had his covid antibody test 49 hours ago, which exceeded their 48 hour policy. read more