Came here to apply for a passport. Was able to conveniently make an appt online and showed up at the requested time (came in 10 mins early as was advised online) only to wait 25 mins. The staff was friendly but there was no seating. The online application also advised only check for the two fees required but for one of the fees you actually can pay with card. Some notes on the application were also missing and needed to be changed at the appt. If the wait time was more promising then I'd give it a better review. But I had a crying baby and I was hoping that an appt would help us avoid such a long delay. read more

Came here during my lunch break and aside from 2 other customers, I was seen quite quickly. I was also able to secure parking right in front of the entrance too. Thought I'm pretty sure this place becomes a battlefield an hour before it closes as I came here to pick up a package I didn't get a chance to sign for (and the closer post office near me didn't have it). AC goes pretty strong here and you can get passport errands done here as well. There's PO boxes and a self service station if there is a crowd waiting or if you want to be more introverted. The ladies working there were nice and efficient. No complaints from me. read more

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near the westco mall and other establishments!! parking is pretty big but can get busy. i've never stayed longer than 10 minutes in line ; just to drop off packages or buy a stamp read more

Line gets super busy around 4:30pm... so come before that time. It was super busy when I went. The line moves slow and the staff are trying to keep up. Use the self service station at the entrance if you don't plan on waiting. read more

I came here to take photos and submit an application for a passport for my Dad. I tried making an appoint online but the website was not functioning properly and would not allow me to choose a date. We walked in and asked if we could start the process, as there wasn't anyone in line, but they said that we needed to make an appointment at the kiosk in the hall. They never offered to take us in , even though there wasn't anyone in line, and it was during " walk in " hours. We came in the next day at the scheduled time and everything went smoothly with photos and application, in and out in 15 minutes. Good place to apply for your passport! read more

I had an appointment and one of the staff members was very rude and condescending. Yeah, I was late but I was only 3 minutes late and when I arrived she said "Yeah you're late" in an extremely condescending tone. She offered to reschedule but I would not come here again for appointments just because of this! read more

I didn't schedule an appointment to take passport photos but since there wasn't anyone in line, the lady took care of me. I appreciate the flexibility. read more

Vast improvement over the years! I mostly frequent this branch to drop off prepaid packages. Workers are knowledgeable and very helpful. Lines can build fairly quickly especially close to end of day. They are pretty prompt about closing so make sure you are at the door at least 10minutes before. They will lock the door at the hour and unlock for each person who made it in the door before closing. Please note there is no self service kiosk. read more

I experienced a bad customer service from the teller named **NING. Not helping a lot. Very unfriendly and having an attitude towards customer and working as "Federal Employee"!!!. read more

If you happen to get the Asian lady with glasses, just skip this USPS location entirely. She's hands down the laziest employee there, and it's clear she couldn't care less about helping customers. But, somehow, she always has the energy to eavesdrop and make comments, even when it's none of her business. Honestly, I don't even have the energy to waste more time leaving this review, but just save yourself the hassle and run as soon as you see her. This place needs some serious customer service improvements. read more

I made a appointment arrived at 12:04 by the time I got to the desk it was 12:12 said they couldn't help me and was already helping people prior very un professional never coming again read more

I made an appointment for a passport application on Saturday one month in advance, but when I arrived on time, they said I was late and couldn't process it. When I walked in and saw that I was Asian, they told me that I was late and couldn't process a passport. They didn't even ask what time my appointment was. I seriously suspect that they are discriminating against Asians. read more

This post office is always quite busy and this is the third time I have been here and there is only one Girl working the front counter. I was here on Tuesday afternoon. She was very nice and accommodating. Had it been someone else they may have been not as nice and quite understandable since this only person is quite over worked with so many customers in line. I know there is more than one person in that post office but all those not in the front didn't even bother coming to the front counter to see if she needed help. I was there about 20 minutes or so and not once did anyone even peek their head into the lobby area. Sad to say but I would hate to have these type people as co-workers. Team- Together Everyone Achieves More! That's what US postal workers in that office should be modeling. read more

Menus Zero for this WC location. Front agents assisting all the customers are these two unprofessional Asian employees, and they can't even understand English. Response so harsh to their customers. Jesse, this female unprofessional employee agent, was the one who assisted me last week for a change of address. When I was explaining, it seemed that she didn't even want to understand, so she referred me to her supervisor, another unprofessional Jonathan Phan. She told me to move aside and stand over the next vacant window and wait. The supervisor will help once he comes out. Other window: Another customer was waiting too. Then Jonathan Phan came out and was talking to the guy customer & i was the next window waiting patiently for my turn to be assisted. Then when he finished he didn't even bother to ask if i needed help he just ran in while Jesse who was the agent who told me to wait for him, that he had another customer waiting, he ignored me and ran inside. Instead of Jesse agent informing me, she will call him or get another supervisor to assist me. She ended up BLAMING me for not getting his attention. I told her i dont work there, and i didn't know he was or if his her supervisor. Then another customer who she was assisting was an idiot jumping in to attack me, saying I heard her telling you that supervisor was going to help you. That I should have grabbed him before he went to lunch. I told the agent and customer that i don't work here, not my job to do her job to inform her supervisor. And she should have stopped the customer that was verbally harshing me because of Jesse. The worst customer service EVER experienced. I still waited until someone assisted me due to an error somewhere on the form that I filed a week ago. You can go CRAZY getting service here. I made time to try to find out what went wrong on the forms. I wish the first time I came a week ago assisted by Jesse she checked out there form to let me know what i did wrong so i would not have to return here. And last week was not busy. Waited and asked the other agent if Jonathan Phan was on lunch ,im still waiting for a supervisor. Seem they can't understand & felt they won't try to understand at ALL. Waited to get any customer service. Passed on to another employee to another to another, while Jesse didn't bother or care to get any supervisor to assist me. She just went to lunch. Then I'm not alone Asian customers stood at the 1st window, then a young guy 2nd window, i was in the 3rd window, but i was the first one waiting cause Jesse told me to stand next window and wait and wait. Jonathan Phan, what Jesse told was that the supervisor came out when I saw him, that I was first, before them. He ended up telling me I'm going to help her first with the Asian lady. Then another supervisor, Justin Lye, came out and told me that he was going to help the young guy. I told him I had been here longer than them. I have to keep calm and cool cause if I don't, I might have a heart attack with this worse experience. Then, since Jonathan Phan took so long talking to these Asian customers, Justin Lye financed with the young guy, then asked me if he could assist me. I made sure that if he was a supervisor, he and he said yes. Thank goodness he was the one , cause he took the time to check out the form I filled out last week. Show me and find we're the error. Helped me fill out another correctly. Again, if Jesse took the time since she was not busy that day, and its there form she should have found an error like Justin Lye did. Won't have any mailing problem. After everything, I told Justin Lye the worst customer service experience I had with his employee Jesse and another customer due to worse communication. I told him to check their surveillance video camera. I'm Asian but look more like American Spanish/Filipino. This location is 99.9 percent Asian employees. I was ignored, made to wait for a long time for anyone to get any service. Wish employees more international mixture not mostly Asian cause they given the worst service EVER:) Till Justin Lye, a supervisor, had finally assisted me after I had to go through a BAD encounter with unprofessional employees Jesse her colleagues and Jonathan Phan supervisor who ignored me. Still scored minus zero cause no customer should EVER experience what I went through at a Federal Government Building . WORST experience EVER :( Since the location of the change of address is in West Covina, I had to come here. Hopefully, Justin Lye did everything correctly that I will not come here. If anyone is looking for a PO Box, I don't recommend this location, especially to expensive and worse service. Found cheaper somewhere else, and i get excellent customer service with ALL my Postal and Stationary needs next to 85 degrees. Privately owned by Evelyn and Eric, are both very PROFESSIONAL and Attentive to ALL their customers :) read more

I don't normally complain about Post Offices, but yesterday, around 3pm I was dropping off a package, asked an employee, who identified herself as Ms. Ortiz, she gave her full name but I didn't care. I just wanted a small piece of tape to seal my package. At my local post office in La Puente, they help me, no questions asked. Anyway, I asked another employee who was washing windows outside, if he has tape and I told him Ms Ortiz wanted me to buy a roll of tape and wasn't even apologetic, he said just a minute went back in and brought me a small roll of tape. If Ms Ortiz had been a little compassionate and used a better tone, I would have maybe understood they are turning the post office into more of a store than post office as the other employee explained to me. As I told him he provided customer service instead of customer no service. read more

Old asian lady was extremely rude. We came in late. That was our fault, we were gonna say sorry but even before we did she started yelling "no no i'm busy they're late i'm not gonna accept them" SCREAMED. The younger lady was very nice but that old one was rude. They SHOULD fire her. Customer service shouldnt be like that, she didnt even allow us to talk she just went out of her idk office? and came out with grumpy face. We were with a baby, and my baby just started crying after she screamed. Again, we were wrong for being 10 mins late but should have told us nicely "Maybe you wanna reschedule or wait?" Was that hard ??? RUDE RUDE. read more

super quick and easy. stopped in to send two packages and was amazed with how short the line was. clerks at the front were nice and kept customers flowing through. the interior is clean and renovated, sanitary and looks 70s. i paid much less for postage than i expected and was in and out quickly. overall it was a wonderful experience. read more

Horrible workers here. No body knows anything and lazy enough that they won't bother finding out for customers. I think there are few fill in supervisors, also seems casually lazy and not that helpful. There's an Asian clerk, Jesse there, not sure if she's there permanently or they transfer them around other surrounding post offices, and she is extremely rude with bad attitude, acts as if she's entitled and you the customer should not come in for anything, because she'll have to do work. I just don't understand why the post office always hire these types and keep them. I guess once they've been there for a while, it's hard to get rid of them, or they just don't care anymore. This location has 4 windows and only 1 or 2 clerks even when the line is almost out the door! Horrible location. The Postal Service is going down hill, and these types of workers definitely do not help! read more

Very unprofessional manners and service from the Filipino male manager. Did not offer any resolution or any form of compensation for failure of delivering my mail when I paid almost $5 instead he blamed me and said it was my fault that I should have double checked the address inputted in the system. When I showed him the envelope he said I just placed the new address on there instead of realizing they forgot to input correctly they just blamed me. Great service especially from the manager. I can see why most people don't use USPS anymore read more

Worst service ever the manager angela is mean unkind rude talks to people like shes someone special sad my mom went i. Disgusted with how they treated us and others around us crazy how she still works there read more

Do not go to this post office. They have no clue what they are doing or at least they act like they don't and it's been the same people for years. Tried to tell me that a box going to an oversees military base would take months (it takes about 2-3 weeks) and attempted to over charge me. It's a domestic rate when going to military base, even over seas. Try to make you buy non usps boxes or require you to use flat rate. There's a location on Azusa and Aroma. They are so much better and more knowledgeable. read more

Yuni was great help with double checking my renewal passport and caught a few errors. She also helped the lady in front of me save 50% on postage by letting her know its cheaper to do the priority envelope vs first class. She could have just charged the lady for first class but she took it time to explain why it's cheaper and faster with priority due to package size. read more

Michelle is so amazing! I could cry from how happy and grateful I am for her help. I work at an apartment community and we were struggling to figure out our retail space mailboxes. She clarified everything and got us taken care of immediately. She kept me updated throughout the whole process. I was blown away with how she really went above and beyond. Justin and Jonathan were very helpful too. This has been the best post office I've ever worked with. read more

Terrible facility.... unprofessional , rude, unhelpful staff..... the facility lost a package i expected to receive and when confronted about it the employee justin was rude & refused to take any responsibility on behalf of the post office.... they lost a package after the post office had it in their possession and now refuse to find it or at the least helping to file a missing claim.... never have i dealt with such an incompetent and unprofessional postal worker like that idiot justin from the phone. read more