Jeff from Swift referred us. We just got our car back from this & my husband and I couldn't be more pleased!. The customer service & communication they provided was outstanding and the quality of work is incredible. I also love the beautiful detail upon picking the car up. It was greatly appreciated. We will definitely patronize Universal Collision again should we have paint/body work needs & will personally refer others! Thanks, Miguel and Crew! read more

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Great experience after a bad experience. I was hit by a driver on the freeway. They caused damage to the driver side. Universal Collision made it easy, worked with my insurance and made the time my vehicle was at the shop easy by keeping me informed and updating me along the whole process. Issac had great customer service and an amazing attitude. Thank you! read more

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I am very happy with my car repairs, it's like a new car. They were friendly and professional through the whole process. They kept me updated. Would definitely recommend them. I also obtain three quotes and they were the lowest. read more

I have used Universal Collision for all of my auto repairs. I had a very tight deadline to have my car completed and true to his word the owner had my car completed even a couple days early. He communicated with throughout the length of time it took allowing me to feel at ease that I would have my vehicle back on time. My car looked brand new and there was no evidence that it was ever damaged. I highly reccomend using this body shop for any of your auto body repairs. I guarantee satisfaction. read more

I wouldn't recommend this place. Communication sucks. Trying to speak with someone at the shop is harder than winning the lottery. They always say the owner is never there or is out of town, The car was fix correctly. Yes . Thats why they have my 2 stars. But other than that, they treat you like you've never been at the shop after they get paid. 2 stars. read more

Universal Collision - Bumper came off after 2 weeks . - Body Shops Near Me - Victorville, California

My bmw has been there almost 6 months with no update and no progress. I've already paid $6500 for all the parts as well. Every time time I've gone by, the shop has been closed and no returned phone calls. At this point, I feel this is fraudulent and not sure how I'll even get my bmw back. read more

This is the place to go to if you want the job done right! My wife just purchased a car and wanted some custom work done to fit the look that she was going after. Not only did they achieve this look, they did it for cheaper than all of their competitors. This is definitely a place I would recommend to all friends and family for any of their auto body needs. Thanks again guys! read more

Jeff at Swift appearance referred me to Universal collision they gave me an awesome deal and did a really nice job on my car, the only reason I didn't get five stars is my rocker panel is still cracked and there is a constant plastic like rattling that was never there before. I was overall pleased with the work. Thank you Universal Collision Staff read more

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they took the insurance money. said they ordered parts. i have been waiting for parts for 2.5 years. these people arent trust worthy.​

I took my car to Miguel at Universal Collision for a fender repair and from the beginning Miguel treted me with vip service. Very professional even pick me up at my home .I would highly recommend Universal Collision . Every other shop was to hectic and over loaded to assist me. Miguel is currently working on my other vehicles. Best place to get your car repaired at a very reasonable prices. . read more

Do not do business with this man, Miguel Loza. He borrowed thousands from my elderly father, signed a promissory note, and 7 years later has not paid my father back. My father is poor now and in need of his money and Miguel refuses to pay him back. Is this the type of person, with no integrity and no moral compass you want to do business with? read more

I recommend this place they got the job done in a timely matter and they did an excellent job fixing my car. Bring your car here and ask for Isaac. They all have great customer service and I'm overall pleased with their service. read more

This is the best body shop hands down !!! we have used this shop for years, most recently getting one of my cars back yesterday. Miguel takes every case personally and makes sure he delivers a quality product and up to his customers satisfaction. read more

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very helpful professional and communicative. I would recommend to family and friends.

Took my xgirlfriend's car to get repaired now I've dealt with MIQUEL before he promised me $1300 bird-dog it's been almost 3 years unable to collect on that promise time to go to small claims on this one stop hiding Miguel I know you're in the office when I show up little b Insurance companies need to be aware of this is not the first time he's done this don't know how he does it but I guess it's coming So I took this review off a couple of months ago in good faith because he swore up-and-down that he was going to pay me but he has not happened yet so I'm gonna post this review it will not take it off until I get paid number one and number two I'm gonna take you to small claims court and you're gonna pay read more

Out of all the shops I went in and called ( around 6 ) no shop was willing too work with the product I had *Carbon Fiber * I got refered too come here and this was the only shop willing too work on my item, thanks too the referal this shop did an outstanding Job and most definitely recommend it too anyone who needs work done, there nice and very fast! Miguel was kind enough too help me out and definitely will return here for future work! read more

Universal Collision - BEFORE - Body Shops Near Me - Victorville, California

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Great customer experience and service. Miguel was very easy to work with, and was able to help provide me all the documentation needed. The estimate and repair was done in the expected time encountered no delays or problems. read more

Awesome work! I am very happy with the work done here at Universal Collision after a nasty dog ate the front of my Mercedes. Rick is a pleasure to work with! Thank you read more

Universal Collision - Body Shops Near Me - Victorville, California

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My car was severely scratched and someone hit my back bumper in a parking lot. Miguel at Universal Collision took good care of me. Not only did he get the job done quick. He also got me a good discount on a rental car. They did an amazing job. I will be sending/recommending all my friends and family to Universal Collision. read more

Miguel and his team did a great job,car was done on the estimated day and time . Limo is looking like a brand new; and ready for your ride. Thank you Universal Collision. read more

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Recently, my girlfriend was involved in a three-car accident that smashed in the front passenger side of her Honda Pilot. Universal Collision was one of the places her insurance company recommended, and we're glad they did. As this happened around Christmas, money had been pretty tight. She had actually put off getting it fixed for a couple of months, until finally it got to the point that it just -had- to get done. When she took her car over, their guy (will get name later) was willing to work with her a bit on the deductible, which was quite a relief. In fact, his customer service, assurances, and willingness to work for our business was so good that she actually talked about it when she came home. When was the last time you received customer service that was so good that you actually told someone else about it? They pretty much walked her though everything--arranging for her car rental, you name it. The car took awhile to get back, as there was hidden damage that had to be repaired (this was no surprise--the assessor didn't want to open the hood because he was afraid it wouldn't close). On the last day, we received a phone call from them asking if her windshield had been cracked--she replied that it hadn't, except for a small spot on the driver's side. Turns out that the windshield had gotten damaged in the paint-drying process, so they gave her an entirely new one and were entirely up front about it being their fault. When the car was done, it looked as if it were sitting on the lot of a dealership--their work was impeccable (photos attached soon). They also offered to help us deal with manufacturer warranties in case of part failure (not likely), and gave a full life-time warranty on their work. All-in-all, I have to say that we were pretty impressed. read more

I came across this place trying to get my car stored because it was broken into. I don't have a garage so I really wanted it somewhere safe. They looked at the car said they could do the work and took my insurance and they took my car in right away. My car was done in less than a week. That was fantastic. They also fixed a little minor thing on another car I had. They will be my go to collision place from now on. Thank you Universal Collision and Art and Ricky. read more

I had some minor front end damage to my vehicle and Universal Collision is actually who the insurance company sent me to. Upon arrival, Arturo took great care of me and thoroughly explained the process and my options. Although the repairs took a little longer than expected (it was right after the holiday season), I couldnt be happier with the results. The paint job was seamless. The technicians were great and very thorough with the repairs and care of my car even beyond the front end damage. I definitely recommend Universal Collision in Victorville if you want service above and beyond. I'll be back if I ever need it.... read more

Miguel and Universal Collision did an outstanding job getting my Lexus repaired in a timely manner and their work was great! They even gave me a discount on my deductible, you can't beat that! I will be coming back for any future body repairs for sure. read more

Let me start by stating that I used to own an auto body repair shop. I know the industry and what to look for when I'm shopping for a reputable shop. My brand new Hyundai was hit recently in a parking lot.no cameras, no note, nothing to identify who did the damage. This is a vehicle I use daily for work and being without it would be a great inconvenience. I spoke to Miguel and presented him with my dilemma. He had one of his team remove the damaged bumper cover, and made sure it was drivable. (The front bumper cover isn't necessary to operate the car). I returned in a couple of days as agreed, I waited in the waiting room while they put the cover back on. (About half an hour). The work was perfect. I couldn't see any trace of the damage. Miguel and his team took care of business. Great customer service and awesome quality! Thanks Universal, you have my business! read more

Universal collision recently painted my 2006 Solara and it looks like a brand new car. I've gotten tons of compliments on the actual paint job, not just how it looks. Miguel and his team are great at what they do. Excellent customer service. Thank you! read more

Excellent workmanship, professionalism, customer satisfaction, and great leadership! Can't say enough! Miguel was exceptional. He goes beyond the boundaries to keep customer's happy. Ricky and Arturo also exceptional! The best shop in the desert. Definitely would refer. read more

This place sucks!!!! Took my car in and was only supposed to be two weeks ended up being about three months. Car still had dents, emblems were off center, door handle came off and there was a bunch of overspray inside the car. DO NOT TAKE YOUR CAR HERE!!!) read more

Miguel and his team always go above for the customers . I've had 5 different accidents on my cars and always use him , he makes sure I leave in a rental that same day as drop off and expedites the insurance process . read more

Let me start by saying that Miguel who gave the rating of 5 stars is the owner. I was very disappointed in the work they performed on my car. They broke a wood trim piece on my interior, tried to say it came that way, and then glued it back together. Said they would order another and replace it but its been a month and I haven't heard from them. They even forgot to hook my headlights back up when they finished the job. My door speaker and alarm system no longer work due to them not hooking it back up correctly or ruining it all together. I will never return. Very shady place. read more

This place is wonderful and I will always come here to have my vehicle worked on. Art was so nice and helpful. They took care of every single need and I did not have to worry about contacting the rental company or insurance for updates or anything. They do great work and stand by the work they do. Come here and you will be completely satisfied read more

I took my car here and Mr miguel helped me...his customer service was amazing and they did an excellent job on my wife car...they had her car looking band new like it just came out of the dealership...thank you universal Collision and mr miguel Losa read more

I will say that the customer service was great, but I left feeling majorly conned. I brought my car in to get some work done and they estimated it at $360 and gave me a specific date it'd be done. When the day came, they 1 didn't call me to tell me about any delays or price changes 2 it was delayed by four days and 3 when time came to pick up my car, the price doubled without any notice. I paid them because they did the work they promised to do but I felt the service was unreliable when I was in a tight spot with money and time. read more

Nothing but great things from Universal! I had to take our two cars there and both times they did a fantastic job and were always on top of what was going on. I drove 2 hours the second time to take my car there because I trust them so much! If you don't know where to take your car THIS IS THE PLACE I promise you. My husband is on deployment and I was so skeptical to take our cars anywhere because I have no idea about things like this and they were amazing and so helpful. Thank you guys so much for everything I will come back if I ever need to (let's not hope soon) lol read more

Love,love,love the way my car turned out,looks brand new!!Miguel and his team always go beyond my expectations.They offer great customer service,everyone is super friendly,helpful and knowledgeable.They truly take pride in their work and craftsmanship,orientation to the detail is amazing.I always recommend this shop to all my family and friends,they are simply the best! read more

Not all bad, but I wouldn't recommend. The service was cost effective, fast and polite; very welcoming people. But as I was there a few weeks ago for a door hinge repair, due to the wind blowing my truck door open too far beyond its operational limits, I can't say I'm impressed by the repair that was done. You can clearly see where they did the work on the hinge, as well as a crack where their weld was done, already. The door now has to be slammed closed, as it won't fully seat in the bracket unless you do so. There's a noticeable amount of wind noise, as the door isn't exactly seating correctly. Needless to say, they fixed the fact that the door was jammed shut(as it wouldn't open after we closed it during the initial incident with the wind), but it's not like it was back to normal either, its actually somewhat annoying dealing with it in its current state. My second issue was the fact that I had them replace my windshield on my SUV about the same time. It was installed and a day or so later they sent me a tint guy that they recommended to do a visor strip. I don't know if it was the tint guy they recommended or the person that installed my windscreen, but there was a crack behind where the mirror mounts. Well a few days later that crack went from behind the mirror mounting point, down to the very bottom of the glass, I brought it back to universal collision and they basically said, I have to buy a whole new windscreen. Mind you, since the install, I've driven maybe 100 miles(if that)over the weeks time and literally no one has touched it, because I know youre supposed to leave it be so it can set properly. They made little to no effort to rectify the situation(like contact the tint guy) except a discount on a new windscreen we would have to buy. I hope these aren't reoccurring issues as they seem like great people and I'd like to see their shop thrive in the high desert area. read more

Had someone vandalize my car and Miguel and his team came in took care of everything! Such a smooth and clean transaction my car looks brand new!!! I'm so happy with the end result!!! I'd recommend universal collision to everyone looking to get ANY kind of body work on their car done. The paint looks flawless, I can't say enough how much better my car looks now! Awesome customer service super fast turn around! In a time of turmoil I felt completely stress free and safe! Thank you so much everyone for all your hard work for my beautiful car! read more

I took my 2015 F350 dually in to Universal Collision autobody and paint. The auto body work and paint was flawless, I would highly recommend Universal Collision Autobody and Paint to my family and friends. Thank you again for the outstanding service. Craig read more

This is definitely one of the best body shops in the high desert. The staff is very kind and helpful and the owner Is amazing they're so helpful when I first went there and got my car back it was like brand new and had no problems at all. They've helped my family too and they all love their work. I refer everyone to go here !! Because they will do their best to help you the best they can. If I have any problems and I'm still living up here I'll only go to this body shop read more

Miguel and his crew are on point they were accurate and up-to-date on knowing what needed to be fixed on my Nissan Titan truck they offered me a ride home when I drooped of my truck to be fixed they informed me when the work would start they called me to give me up dates of the status of the job and make sure I was notified of any changes because the fire on the freeway made the time frame for some parts that were coming from down the hill were delayed so Miguel personally told me that he would make sure I had transportation to a funeral of my family member that had passed away so me and my family could make it to her funeral and I commend him for being compassionate to the situation and I applaud his quick and prompt response to my needs. So than you Miguel and his crew also for doing a great professional job my truck looks great and I'm very thankful for him yakking great care of his customer I'm very satisfied and will bring all my cars to this shop for any repairs or automotive problems they also have a great Mechanic on site to fix anything you may need fixed so check them out they have really good prices and are good at what they do my hat goes off to them again great work to all the staff!!!!! read more

Universal Collision - The passenger side was repaired from back to front - Body Shops Near Me - Victorville, California

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