Stop selling stale things they should be all fresh not stale specially when you buy a few of them

Staff is very helpful and knowledgeable, variety of items to purchase, and they last awhile . great spot!

Bad customer service. They overcharge. False advertisement. They do not honor their own discounts. Say ALL delta products by one get one 50 percent off is a lie. Staff is not helpful or friendly. Don't shop here. Hywaze smoke shop is 100 times better. read more

I came and bought a vape and the worker was completely unprofessional. He was a black gentleman, he was very rude and was on his phone. The prices are also very expensive, I feel that I didn't get my value. I also wasn't asked to show my id. read more

Super clear to see why this place has such a crap rating. Was sold a broken cartridge that I brought back the next day with the receipt just wanting to exchange it for something that actually worked. This bozo's solution was for me to spend another $40 on another cartridge. This was terrible business and the guy was a dick. Don't know his name but he was short af with a grimy pony tail and glasses. Won't be back. UPDATE: I wrote this review from the parking lot and my husband felt bad so he actually went in to get me another one. He tested out THREE cartridges (like put his mouth on them) and all 3 were broken. So the bozo guy looked dumb as hell. He actually told my husband "the hard part is going to be sanitizing these". So he legitimately plans on selling these used and BROKEN cartridges. Y'all. Please go to literally any other shop in the area. This one needs to be reported to authorities. read more

DONT COME HERE!! GO ANYWHERE BUT HERE!! This place is awful. I purchased an atomizer based off of the sales rep Nate's recommendation. I specifically asked if the atomizer was reliable since I've had a bad experience with others before. He assured me I wouldn't. So sure enough on Thursday of the following week, when i took the atomizer out of my pocket it literally fell apart. It was missing these tiny screws that clearly couldn't of been there when i first purchased the item. The staff wasn't at all helpful and the owner or manager Will Jaramillo was even worse. They refused to do a simple exchange and basically told me to go f*** myself. Take your money elsewhere these people couldn't care less about their customers or ethics. I will continue to spread the word on all platforms available, these people don't deserve to be in business. read more

Up In Smoke - Less than 7 days old and not a single scratch on it. - Tobacco Shops Near Me - Orlando, Florida

I love this little shop. Over the years the staff turnaround has made things go up and down however currently they have some good peeps working and are helpful. I broke a vape I only had for about a month and the staff member hooked me up with ease. The shop is small but I can easily maneuver my wheelchair around to see and enjoy they're selection of products. The door isn't automatic but staff and local patron are always polite enough to assist. Helpful overall and a very relaxed environment. I do recommend this shop. read more

Up In Smoke - Just leaving up-in-smoke with good vibes from the helpful staff. - Tobacco Shops Near Me - Orlando, Florida

Everyone here I've met is super friendly and knowledgeable. They've got a great selection and good prices compared to other stores around the city. Will was super attentive and helpful in recommending new things to us and explaining the vape kits. Overall one of my favorite smoke shops. read more

I honestly wish I could give them zero stars. During my first visit they were very helpful. I needed CBD oil to help with pain control. While I was purchasing no one informed me of a return policy. I was trying CBD oil out for the first time. I was assuming, just like any other place, if something doesn't work for you, that you could return it. This was not my experience. Upon entering the store to see if I could return the item, they said, very rudely mind you, that they everything is final sale. I asked to talk to a manager and one of the employees mumbled something and I don't even know what he said then a woman on the floor stocking said, "it's all over the door and the store, it's not our fault you didn't see it." I have NEVER been treated so rudely at any store. I will never return here and I REALLY appreciate the fact that someone who is in immense amounts of pain can count on the customer service here.... They are rude, unprofessional, and completely inconsiderate. Don't go here. $40 down the drain. $40 that I could have used to try to help my pain. read more

Up In Smoke - Tobacco Shops Near Me - Orlando, Florida

Super impressed with their customer service! I needed a replacement part for my Dr. Dabber and could not find it in stock anywhere, even online. I called to see if they had it in stock, they didn't, but called other stores to see if they did and then they went out of their way that same day to get it from another store for me. read more

Very rude and poor customer service. The brown guy with facial hair was showing me items. Without caring much about the overpricedness of each item, wanted to give it a try. He was very impatient, unfriendly as well. He tried to demonstrate and put his mouth to a piece I was seeing. That was nasty, I didn't want to buy it anymore. To make matters worse, I didn't see the price tag so I asked how much and he's like "price is marked as shown, that's my final price". What the heck? I wasn't even trying to bargain lol. VERY MEDIOCRE items that are OVERPRICED. Go literally anywhere else but here. read more

I called in advance asking if they stocked updated Quick Fix and was told they did. I visited on 2/5/20 and was allowed to buy a box of it from behind the counter. Running the serial number listed on the certificate of authenticity in the picture through the Quick Fix website indicates that it is expired. There shouldn't be any expired products available for sale. Since the box was opened, I don't know that I'll get a refund on that $39.99. read more

Up In Smoke - The certificate of authenticity for the Quick Fix at the top left lists March 2018 as the production date for these products. - Tobacco Shops Near Me - Orlando, Florida

Total scam, everything they sell that has a rechargeable battery pretty much comes separate without a charger. Bought 2 pens, spent 50 dollars to come back 3 days later asking for a charger and they tell me I have to buy it.. lol yeah no thanks I'll go spend my money on things I need at a place who doesn't rip me off !! Guy who helped me was a douche too, time to find a new store :) read more

Zero stars would be more suiting to this place. I used to come here regularly but now with the laws changing for it to be 21 to purchase their poorly trained employees have denied me purely due to my out of state ID. Didn't even know how to use their black light machine properly, what a joke. Only smoke shop I'm the area that has no clue how to check IDs. Not to mention the employee damaged my ID. I'll never return to this shop! read more

Up In Smoke - Employee proceed to peel up the corner of my ID that was barely lifting - Tobacco Shops Near Me - Orlando, Florida

This place is horrible. It is never open in the mornings and closes early. Not worth your time.The shop looks unclean and dusty. And the selection is outdated and old. Believe me there is nothing in there that you would want to buy!!! read more

I come here often. But only out Of necessity. They have a great selection. However, prices here are marked up 110% compared to internet pricing. 5 stars for selection 4 stars people working there. 1 star for price read more

Been in here several times because it's close to my place, but never again. Extremely rude people. I've talked to a few different employees and every single one was super rude read more

when a customer enters the store your employees should be ready and prompt to assist them. I walked in to a guy on the phone more focused on the call than what I needed. Then he ignores me as I stand waiting for rolling papers yet checks out a Spanish dude as quickly as possible. I am an African American female and even if it wasn't intentional, put a bad taste in my mouth. I was in the store first. Taking my money elsewhere because they are overpriced on top of this experience ! read more

Place is horrible , overpriced , worst customer service. They are extremely overpriced, palm ccell is $40 here, $20 every where else, including new galaxy on colonial and marley on university. Employees are very rude. Buyer beware read more

Came here for my first time a couple of weeks ago. I've been to the Landstar location and was already familiar with the setup of the shop; I even met the owner himself. I was actually more curious about the employees running this location since, of course, it is conveniently located across the UCF campus. The gentleman working the shop that afternoon was very nice and didn't hover over me while I looked around. He even took notice that I roll my own cigars and suggested a Clipper lighter which has been my greatest find yet! This location has a huge selection of tobacco and hookah products. I love the smell of tobacco shops so with that, plus the friendliness and help of the staff, it doesn't get more laid-back than this. When I went, they were accepting cash only since they were in the process of getting a credit card reader. They do have an ATM in the store if anything does catch your eye (but there's a Bank of America like 5 minutes away so that worked for me). All in all, this is my go-to tobacco shop because they really do care about their customers more than they do sales. read more

If i could give 0 stars I would. Had a very negative experience at this store today. The girl with dark brown hair who was working the cash register was extremely rude to me and acted as though I wasn't worth her time. She checked my ID and gave me a rather nasty expression as she handed it back to me, I felt very judged by her and extremely uncomfortable afterwards, so i decided to leave. read more

Been coming here over a year at this point and became genuine friends but they're all kind and helpful. (Dani is the best tho) shh don't tell the others. read more

Just moved to the UCF area from Altamonte and decided to check this place out. I've been there twice and both times the employees were pretentious and rude. Not to mention the prices are marked way up. I would drive 40 minutes away to Altamonte before I spend my money there again. read more

My mod stopped working last night during an excruciatingly painful Dallas Cowboys game! I quit smoking cigarettes a year ago and after my 13 hour work shift, i drove to Up in Smoke in Lake Mary. Lisa and James went above and beyond to help me! They changed out my atomizer, cleaned my Mod and tried multiple ways to get it working! In the end, I purchased a Smok pen that actually works well enough to hold me over while my mod is being replaced by the manufacturer! I am truly thankful and impressed by both the selections in the store and the amazing Customer Service! read more

Literally the rudest people work here. They over charge EVERYTHING and sell cheap and low quality products with a funny "no return" policy. Ironic considering half the things you buy don't work so you end up with an overpriced, broken piece. Wouldn't recommend this smoke shop to my worst enemy and these employees are straight up disrespectful from the moment you walk in. They stay watching your every move and make you feel very uncomfortable and rushed. The only thing this shop has to offer is the selection of wraps other than that do yourself a favor and stay far away. read more

I love this place...I've used it for years. Today, was an extra bonus, I met the manager Will and what a kind man after talking to him I was smiling and felt like he gets it. He's a military man and served his country. I felted proud to have met him. Mahalo read more

Tried to tell me non tobacco rolling paper like Raw could only be sold to 21+, this is false since they are not tobacco. Goldenrod location

The shop is great'! great customer service ,they always help me find what I'm looking for. They also have a good selection of Kratom, they always make suggestions and make sure I'm taken care of when I go there.kudos to the staff and the manager all very nice I will definitely go back read more

Worst smoke shop I've ever been too the workers were extremely disrespectful and the merchandise I purchased was total TRASH . Worse 50$ I've ever spent in my life would have rather spent the money on anything else read more

Extremely friendly staff, every time I come in no matter who is there it's always a warm welcome from the staff. They're also great at helping you find whatever you need & are good at answering all the questions I always have lol. But highly recommend this place to anyone, if you catch Alejandro or Tyler in there, your service will be outstanding! read more

Today I experienced the worst customer satisfaction I've ever came across. I bought a disposable vape from here and the employee (Nick) who sold it told me nothing but great things about the product. I walk out of the store and try to smoke the vaporizer and immediately realize it's burned out. I walk back into the store and tell the employees how the product they sold me isn't working at all. They tell me theirs nothing they can do to help me even though the employee told me this is one of their best products. I got no refund and no satisfaction from this store, I come here all the time and I promise this is the last time I will come here. By the way I've heard multiple negative reviews about your employee Nick, he is an awful employee if that's the type of person you have representing your store I'm sorry but he is absolutely the main reason I will never return. The other man who helped me after I talked to Nick was very nice and tried to understand, I appreciate his help. Again, I will never return to this store until you hire better employees, maybe not some assholes this time. Sorry , but thank you read more

I just moved near the area and while the location of this smoke shop is the most convenient for me, I have absolutely no problem driving further to other smoke shops. My first time experience there was unpleasant as the workers made me feel rushed. I asked how much it was for a single CBD lollipop and was shocked to hear them tell me that it was $10 for just one. SO UNREASONABLE!! I know for a fact that Vapor Crew sells them for $2 each. After that experience I decided today to call ahead and ask them the prices of what I needed to purchase and was told "we don't say our prices over the phone" like what?!??? That's ridiculous. With prices that high and dumb policies like that I see absolutely no reason to give them any business. read more

Let me preface by saying that if you know what you're doing and have bought pieces in the past, you will notice that the prices here are absurdly high because people who don't know what they're doing will buy them. That being said, I'm from Miami where there are smoke shops galore and you can buy great glass for not that much. Because this is Orlando and there are a limited number of stores, I decided to check it out. The first time I went, I bought a bowl and down stem that if I remember correctly were $25 and $20. The glass was not thick or sturdy and the down stem broke as soon as I took it out of the bubble wrap but was partially my fault. I went back a few days later and bought another one which is still in good condition. My third trip there was to buy a water pipe. I was hoping to find an okay quality glass on glass water pipe (which elsewhere you could find for $50) but didn't want to spend so much since I knew I was getting ripped off and ended up buying one that was glass on rubber for that much(no ash catcher,ice, etc.) Had I waited to get back to Miami, I could have bought the same piece for $20. The guy who has been there every time that I've gone, though is extremely helpful and chill and it's not his fault the prices are whack. I won't be buying any nice pieces here because I don't want to shell out more than I have to but will definitely return for things like papers and possibly bowls. They're not skeezy and won't argue prices like most other places I've been to which personally works against me but is professional of them. read more

This is a last resort shop for me. Every time I try calling some guy with an accent always refuses to give me information about a product saying "it's hard to explain just come in". Prices are also way over the competition so what you're really paying for is the convenience of the location. read more

I come in pretty often and usually Harrison is working, he has great service and always helps me find what I need!

Rude employee and bad customer service. Felt rushed and employee was not helpful. Also overpriced.

these people do not know what customer service is, my friend and I went in and bought a product and as soon as we opened it, they tasted burnt and old so we quickly turned around to try and get new ones. The manager quickly said " you can only replace one" without even trying the products first. Then the manager proceeded to tell the employee to try them so he was literally chiefing on our stigs multiple times and said "I'm so nic'ed out right now" which is just rude and disrespectful because you're not giving me a new product. I would not recommend this place to anyone, only reason we have gone is because it was convenient. read more

"Up in Smoke" more like "Up in Charge". I had a terrible experience here. Went to up in smoke to buy a scale, they had to call 5 different stores to figure out a price on a product they had on display. After asking questions about the scale i felt like i knew more about the product then the person that was "helping" me did, keep in mind that this is the manager of the store. The workers are completely ignorant of their own merchandise. The manager later came out and said "the boss cant even be bothered" so he made up a price of $50. Later, i went home to find out that the scale was priced at $26.99. This store is infamous for overpricing their material. They get most of their merchandise from www.dhgate.com ( word from an old employee there )so instead of paying double to triple, just go on and head over there because they are overcharging you and dhgate's customer service is way better than Up in Smoke. Don't get finessed by "Up in Charge"! read more

Terrible smoke shop. The manager is rude. The employees are rude. They have the most disgusting customer service I've ever seen from a smoke shop (mind you, since it's a smoke shop, my expectations arent very high). They have a zero returns or exchange policy (that really fucks customers over). They sell defective products. 10/10 would not recommend. Save your money and your day by not being a patron of this shitty establishment. read more

Con/ripoff warning. We went in here planning on buying multiple products but got a bad vibe upon entering the store. I never should have bought anything but against my better judgment got a toy and a bottle of wine from them. We decided to pass on any glass because the prices were so outrageous. I mean 500% above fair market value. Anyways, I got the toy home (after the guy "held it behind the counter for me") and lo and behold the button was completely non responsive. I tried multiple sets of batteries to no avail. Called the store and they refused a return. The guy had the audacity to offer us a "deal" on a new one when all we wanted was an exchange. DO NOT SHOP HERE. Absolutely awful customer service, rude, etc. read more