I get it with Covid 19 that there may be some delays. However, whenever Amazon ships me a package from this location, chances are I will not get it the day they say it will be delivered. Like many other reviewers here, my package was delayed due to bad weather in Los Angeles? Are you kidding me? UPS service has been consistently bad and I would recommend to anyone to avoid using them at all cost. read more

Package stuck here for almost a week. Won't answer phone calls or provide updates through the UPS website. Wasted a bunch of money on expedited shipping for nothing. read more

This business doesn't operate during normal business hours. You'll have to take time off from work to do business with them. They operate from 8 to 12 every day. It's difficult to do business during these hours & they aren't always able to do house deliveries. read more

January 20, 2014 I had to come here to pick up my package. So I had to make arrangements for the UPS delivery person to not deliver my package, but instead I will come to the office to pick it up at 7-9pm. At 6:35pm, I arrived early and had to wait in my car for my beloved package. I waited until exactly 7pm and the doors opened. After I got in, goodness! The line only consisted of four people and it took me 30minutes to get serviced. My parents used to work with the UPS people every day for over ten years and for the last ten years, this is the first time coming back here to get things done. I was annoyed after waiting in line for 15minutes. I would suggest to NOT get there exactly at 7, but to come as early as 7:30pm becuase not all drivers are back at exactly 7, or before 7pm. My driver just got back at 7:30! The guy at the front told me that...made me kind of upset, but HEY! I got my PRECIOUSSSESSSSS read more

Hah. I think this place is rather average. Works very much like a post-office in the WAITING-IN-LINE sense. It is noon on a Saturday. They close at 1 pm. I doubt they'll get to everybody. It's nice that they try so hard to be nice. I'd be upset too if I realized how irresponsible people were about picking up packages (sometimes without the right paperwork) There needs to be an efficiency system applied here. Perhaps a check-in for pick up at a terminal combined with a robot that sorts out which package is yours? I've been waiting here for about 15 minutes. The line seems to be never-ending. MORE EFFICIENCY NEEDED. read more

UPS Customer Center - This was 15 minutes ago. I was outside the door. - Shipping Centers Near Me - Baldwin Park, California

Incredibly unprofessional, disorganized, rude. Went in there because the driver wrongfully cited my package as undeliverable then when got the runaround from customer service and went in to the rude desk person named Al who kept cutting me off and refused to give me my package because of "rules" and gave the person ahead of me their stuff without checking their ID. I had to demand to speak to a manager just to get my package delivered the next day. All around negative experience. I hope Amazon puts them out of business in the near future. read more

This is absolutely ridiculous!!! We have stayed home two days in a row in order to make sure we didnt miss our package and to make sure it wasn't stolen. My package was sitting in this facility the entire day it was supposed to have arrived! My package was supposed to be delivered on the 6th and the tracker said it was scanned when it arrived to this facility on the 5th. On the 6th (date of delivery) I checked again and there was NO UPDATE or anything showing it was scanned out for delivery. It wasn't until 11pm on the 6th that I received an update that due to "operating conditions" the package was late....that update happened at 10:30 am but I didn't receive the update till almost 12 hours later! This is ridiculous, never ordering or sending anything through UPS ever again. If I could give you zero stars I would! Seeing everyone comments and similar issues and even DAMAGED PACKAGES makes me re think using ups. Why you guys haven't investigated your employees at this facility or done some re training is CRAZY! You job is to delivery packages, how can you FAIL at the purpose of your whole company?! read more

Their drivers are dumb as fuck. Long story here, it all started last Friday. My package was supposed to arrive last Friday, I was home all day, no one rang the door bell or anything but my package wasn't delivered. I was slightly annoyed at this point, but I called UPS and they told me that they will attempt another delivery on MONDAY. I said okay, and I said to tel the driver to call me if he has any trouble in Monday (something their previous drivers have done before). The representative said okay, and that he's made note of it. Saturday rolls around and I saw that it no longer says they'll redeliver in Monday, it now says that I have to go pick it up at an access point. I'm like ugh, okay, so I call UPS, and they tell me that i will have to pay $5 to have it delivered to my house again (uhh wtf?), then the representative continued to tell me that my package is at the access point NOW. I said "but I'm tracking my package and it says it's not at the access point yet", and he replied with "I have access to information you don't. It shows here that it is at the access point now." I asked him for the address, he kept repeating the name of the place instead (dumbass). Finally he understood me and gave me the address. He even went on to say "go before 12, they close early today". So I called my husband, asked him to hurry home to watch my kids while I run to pick it up since it's under my name. So I rush there just to be told that the package indeed HAS NOT ARRIVED. The lady at the access point location told me "all those UPS workers are really stupid" 100% agreed. I called again after i got home, they told me they will redeliver it to my house on Monday. I called Monday morning to tell them to notify the driver that if he run into any other problems, to just have them call me because I really need my damn package. They told me they can't tell the driver to call me although drivers have called me in the past. They did assure me that the driver would be delivering my package today though so I'm like fine. But guess what? package NOT RECEIVED. What excuse did the driver come up with this time? "The apartment number is missing" ARE YOU FUCKING SERIOUS? This is NOT the first time a driver has used that as an excuse. I've received emails from UP MYCHOICE notifying that I'll be receiving a package and it clearly states my entire address there INCLUDING MY APT #. AND!! I've read my address to the representatives during the last 4 phone calls I've made! The last time this EXACT scenario went down. It was also attempt 1: customer not home. Attempt 2: no apt number. Then finally delivered on the 3rd attempt. When I received that package, it CLEARLY STATED MY APT NUMBER ON THE LABEL. So either the driver is dumb as hell, or they're just lazy as fuck. Because I've been waiting all damn day, I didn't even see the UPS truck. I also have cameras installed, and my apartment complex has cameras installed all over, I'm sure we can see if the driver even ATTEMPTED to deliver my packages at all. I bet this driver is the same driver as the one last time. Using the same damn excuses, and pulling the same tricks. I hope UPS goes out of business, or hire better drivers. I'm so pissed off. And also, this Baldwin park office doesn't pick up their phone no matter how many times you call and how long you let it ring. Just shows you what kind of employees they have. 100% incompetent. If you hate your job so much, then go get another job. Go back to school, or go work at McDonald's instead. you have to actually DO YOUR DAMN JOB. UPDATE: I finally received my package today, Tuesday, their 3rd "attempt". I checked the package, there are THREE labels on there which all clearly states my apt #. read more

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Someone here or the shipping center stole my items in my package. This stuff goes on unpunished. I am going to boycott ups shipping. If theres a store that uses ups, sorry not buying. Even if we all have surveillence cameras in our yard to catch thieves, theres nothing you can do when its an inside job. Extremely poor example of professionalism and lack of morals. The people I should trust are stealing. Is this what you hire at UPS? Thieves? Fuck ups Screen your employees better especially the seasonal temps. Those are the ones to watch for. read more

I come here often and I always have a great experience. The two guys (in the morning) are genuine, friendly, and extremely helpful. As clueless as I am with shipping, they are patient and kind. All my packages are handled with extra care. One time my box wasn't packed well and they helped me repack it. I have also seen other patrons shout and show disrespect to the workers here (which are all uncalled for) and I am moved by how they maintain poise and professionalism. I believe the reviews on here are about drivers or deliveries and it should be about the Customer Center. I'm here to say that the service is hands down phenomal. read more

If there was a negative 10 stars that's what they deserve.They have had my shipment for 5 days and will not deliver it.Thete has been ups drivers on my street delivering and not one can put it on their truck? Come on! And when you call they throw you arround to another person with no one finding a solution. I manage one of the biggest companies in the u.s. and when I go back to work tomorrow I will make sure to transfer our business to their competition.they have been full of lies on the delivery.I even asked if I can go pick up my stuff and they still didnt give me a straight forward answer.My tracker changes every night by 8.30 pm that my shipment is rescheduled for another day and today all they did is put it in transit with no scheduled delivery date.Long story short. Do not use them you will loose customers because of this ups customer service. read more

My package was sent from Utah to Pasadena Ca 2day delivery on Wednesday for delivery today Friday. I waited home all day and at 8:41 pm UPS shows bad address. I called UPS customer service and they want me to tell them my address to verify they have the correct address. I refuse because they have this little scam where you verify your address and then the type it up as a address correction. Sure enough after I get off the phone with UPS customer service they had typed it as an address correction when I had refused to give them my address. This has happened before with this UPS depot. They either have really poor management/supervisors or hire drivers that don't care and take pride in doing a half-a@@ job. If you don't want to do the job why did you apply? read more

Having read so many negative reviews, I was so not looking forward to going to this UPS Customer Center, but I had to... due to the package that I missed after their three time delivery attempts. And it required my signature. I had no choice otherwise the package would have been returned to the sender. So I dragged myself to Baldwin Park. Once I got there, there was just one car in the UPS customer parking lot. Then I went inside the office and saw one staff helping a customer. I didn't even have to wait for my turn because there was another staff available. He went in the storage area and came right back with my package in less than 2 minutes. Overall I spent 3~4 minutes there at the most. It was nice and simple. I guess it heavily depends on when you go? - I went on Friday afternoon around 2:30pm and it was technically empty. read more

UPS Customer Center - Shipping Centers Near Me - Baldwin Park, California

horrible way to deliver i have not gotten my package in 4 days it hasnt been scanned in 4 days. They dont know where my package is at. I would leave a zero stars if possible really bad place. I usually dont complain about things but i bought something a little pricey and at least provide tracking number or delivery date. No one has scanned anything read more

Received email stating delivery on 6/15 waited all day contacted UPS tracking which stated it would be delivered by 9 package did not come now I have to wait another day and it's so nice to wait two days to get a package that should have been here yesterday I will be filing a complaint with Costco who hopefully will not use UPS again read more

I stand by my past rating of ups Baldwin Park. Still shitty service and super delayed deliveries. Literally the worst delivery service.

Horrible! Fraudulent and unethical establishment. Been waiting for a huge appliance to arrive. Tracking states was delivered, however I never received the product. Reach out to ups and they stated it was dropped off at my front door. Hold up, I was home all day and how are u going to tell me it was dropped off? Plus appliance is 6 foot tall. Appliance never arrived as they claimed. I was home and also have cameras with proof that no one from UPS showed up or ever dropped off my order. Total cons and obviously there is fishy going on with UPS. Advising me it was dropped off when I have proof there was no item dropped off. From looking at reviews, obviously I'm not the first one experiencing theft from Ups. Honestly sad for a well known company to handle business this way and straight lie to there guest. read more

11 days late, had to go down to pick up my package on my own. Turns out they were sitting on it that whole time, just weren't able to locate it or bothered to try. Nobody answers phones, and after 20 times when they finally answer and tell you they'll check for it and call back.... You never hear back. Wasn't expecting to though. Had quite a few bad experiences with UPS in receiving, as well as shipping, and also insurance claims. Will never ship with them again. Will stick with USPS or FedEx. read more

UPS Customer Center - This is only half of the items, had to pick it up from their location 11 days late. Was at the BP location the whole time, sigh... Good Job. - Shipping Centers Near Me - Baldwin Park, California

First time to pick from here. That morning was little line up there before i can enter the door. Guys work hard to speed up every customer. Some people order wait longer than mine due to date or some. My order was held by my per request. The guy gave very nice and quick service to me! I don't know why some people have bad review... if you use navigation, don't be fooled. The lady works for warehouse entrance told me to turn right on Dalewood ( gate of customer center). GPS took you to the truck warehouse. read more

Wow! We paid for ups next day air to deliver live crawfish. Never had issue in the last orders with FedEx. Ups Baldwin park has fail over n over with the recent month. First was my airfryer delay for 5 days for mother's day. Sitting there in their warehouse. Now is 32lb of live perishable. Good luck smelling that Monday! Suppose to be delivered Saturday by noon! Over n over Baldwin park facility and driver has fail. I call at 2pm to have distribution center contact instead of calling they just change my delivery date. read more

I'm not happy with them they have not delivery my package they keep rescheduling . i call and call and no one give me an answer they don't know what they are doing.. read more

Someone needs to tell their drivers to not block handicapped parking spaces in residential areas. Also. when a car is behind you, dont just stop and block the road. He was parked in a perfectly good spot about 10 feet away but decided it was necessary to cut me off and block my way. read more

UPS Customer Center - Shipping Centers Near Me - Baldwin Park, California

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So my package is now here because of unexpected emergency or severe weather conditions...I waited all damn day and now I got to wait till Tuesday for the next possible day since it's Saturday. No post Sunday. And memorial day Monday. And looking at all the other post on here this place must be full of idiots. read more

I want to take the time to thank a rep named Michelle and a driver named Andrew for helping me with a situation. Things happen and my package wasn't delivered on time. I should be upset but I am thankful for their quickness in resolving the scenario. Andrew the driver came and delivered the package to my location within the hour and I truly appreciated their efforts. Despite the fact that his truck was full to the top he found the package I needed for a big project. Thank you Andrew for turning what could of been a disastrous day to a blessed one. read more

UPS Customer Center - Shipping Centers Near Me - Baldwin Park, California

Time is rough during COVID-19 but the UPS person who help me made the process very smooth and I was able to pick up my package within a few minutes upon arrival at the facility. Lol to the guy who came out from the back door to greet me while he was eating his lunch. read more

UPS , if I could give negative 10 stars I would . I had a next day delivery so, here I sit at 10pm on 05/15/2020 with my thumb up my ass( no fucking package ). All I get on their web site and phone is it's out for delivery before 9pm on 05/15/2020. You gotta be shitting me! No live customer service representatives . Here in is the problem: I had the same damn experience with the Baldwin Park facility on Monday, 05/11/2020. That was out for delivery and fuck heads at UPSdidn't deliver that package until the late afternoon on Wednesday 05/13/2020! What a bunch of fucking asshole idiots they areUPS is most definitely run by Buffoons from top on down. What a piss poor way to run a business. FUCK THEM and THEIR BUSINESS read more

ABSOLUTELY THE WORST UPS LOCATION ON EARTH!!! They lost my package, but marked it delivered. I first called customer service yesterday, and got a call from this location. Lady on the phone said she'll trace down the driver and call me back today. Never heard back today, so I called this location and I swear to god a different lady on the phone was the rudest person I've ever spoken with in my life. She sounded so self conceded I literally couldn't even. Also, they do have a direct phone number in addition to the generic customer service number listed on the page: 626 814 6200 read more

I was getting a package from the mail man when the UPS truck rolled up and park in front of the mail mans truck... I so happened to be waiting for a package from UPS so I waited on the sidewalk 2 min later the UPS driver took off...oh well he didn't have my package. Then I get a notification of an attempted delivery from UPS at the same time the truck was parked outside my home.. so he did have me package!!! And he didn't even got out of the truck... way to go UPS delivery man no point at getting mad... read more

This UPS location lacks customer service, professionalism, and ownership. I came to pick up my package at the UPS Baldwin Park because they couldn't deliver the package to my address. The message from UPS says "your shipment will be held at the above address until: Feb 28, 2017. After that date, it will be returned to the sender. " When I arrive there they tell me they shipped back the package to the sender a day earlier. He even told me, "You shouldn't wait till the last minute." UPS: Do not state "after that date, it will be returned to sender," because apparently your locations like to pre-emptively and pre-maturely send back packages. This package was a $400 smartwatch discounted to $92 and is no longer available. I have no option to reorder a discontinued, sold out, end of life product. The seller T-Mobile cannot reprocess this because it's no longer available. In essence I'm screwed. Thank you to the UPS employee who sent back my package early and thank you to the UPS employee at Baldwin Park for scolding me for their screw-up! (***Please leave a disclaimer on all important message from UPS: Your shipment may be sent back earlier to the sender before the date we tell you. Prepare to waste a trip, be told you're too late because you waited too long, and never see your package again.***) At least that way I can prepare myself for getting screwed big time. Best Regards and much love, A very saddened and upset customer. read more

UPS Customer Center - WARNING: Your shipment will be sent back earlier than was told by UPS Baldwin Park. Prepare to waste gas, time, and money :) - Shipping Centers Near Me - Baldwin Park, California

Two days ago I received a $100 empty box. Tracking says that it was picked up from the Baldwin Park distribution center before delivery to me. It was suppose to contain a heavy metal umbrella stand with wheels. The outside of the box was labeled "umbrella base". There was tape around all the edges of this box that had been cut/ripped open, with a single clear piece of tape holding the empty box closed. I was in my front yard when it was put on my front porch by the delivery person; no porch pirate had access. The minute we picked it up we knew it was an empty box. read more

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We are experienced pleasant and excellent service. Fast service and helpful. The clean and neat space.

Came by to pick up a package & i was treated like a queen! Very friendly, helpful & professional service! Thank You all read more

This review is for their delivery service. Recently ordered a jungle gym for my toddlers, delivery was late twice and delayed for 2 days. Ordered some things from amazon and had to request for cancellation due to late delivery. Not very consistent with estimated delivery times. Will be requesting orders I make online to not use UPS. read more

WORST UPS FACILITY EVER! Of course I understand that this event happened during the Christmas season, but come on! I signed up for tracking notifications of a package and of course they show up, knock once and assume no one is home so they leave. I called UPS to get it sent back to the warehouse so I can pick it up (instead of attempting to deliver it the next day). They informed me that I will get a call at 6:00pm to inform me when the truck driver will be back at the warehouse, so I wait until 6:30pm and nothing. I call them again, they are just as confused and tell me to wait another hour and will call me. I wait, nothing AGAIN! I call again, and they tell me it should be there from 8-9pm. I get to the facility at 8:30pm and they tell me that the driver won't be back until 8:45pm (KEEP IT MIND THAT THEY CLOSE AT 9PM). I wait & wait and they still don't have it ready for me. And what started with three staff members working ended up being one and what happened to the lady that was helping me? Beats me, she went home! so I don't get my package until 9:45pm. Thanks UPS read more

If I could give this place zero stars I would because of there employees they have in their facility I had a couple of questions to ask about my package nobody wanted to help me I had to call customer service to help me waist of my time there employees are trash Basura I hope they get new employees read more

There is something seriously wrong going on with this UPS center. My package was delayed twice so I changed it to facility pickup only to find out you can only pick it up during certain times of the day (7 am to 12 pm) and (7 pm to 9 pm) what ridiculous hours!! I tried going to the facility twice to pick it up and 2nd time they closed down because of possible Corona virus outbreak! Now i think the entire center has closed down because you can't get ahold of anyone and corporate customer service agents are pretty much useless. I understand the Corona virus outbreak closure but not how the package was delayed before that. Get your shut together UPS!! read more

Terrible service. Didn't even attempt to deliver my package. On the website it said they attempted delivery but there was no slip on my front door, and that's because they never attempted a delivery. Even worse, they close early on Saturday so now I have to wait till Monday to get my package. read more

Trash facility.. always refuses to deliver my packages I order online.. lazy workers dont want to do any actual work should close this place down read more

Piece of garbage, worse than USPS and FedEx. If you can avoid using USP do it. Make sure you check who is delivering your online order. I ordered a stroller last week with delivery date of 12/3. Then I get a notification of delay and they'll deliver next day. Mind you I checked the tracking # and it was already at the Baldwin Park facility. It was raining so fair enough but Thursday it wasn't even raining and I got another notification of delay again this time to be delivered on Friday 12/6. Guess what?yep,yet again. They have had my stroller now for 3 days at this facility. To make matters worse I've been on hold to speak to a supervisor for an hour and 45 min. I'm super pissed. This was a baby shower gift for yep 12/7. Now they won't deliver till next business day 12/9 & all Amazon can do is send a replacement that may or may not get here by 12/8 not to mention they can't guarantee that UPS won't deliver. I am beyond pissed and you can believe UPS will be hearing from me and Amazon as well if I don't get that stroller by Monday. Don't bother calling they could give zero effs about you and your delivery. How they manage to still operate is beyond me. They ruined my gift to give to my brother and his fiance and now I have find something else. Everywhere I looked had the stroller but wouldn't get it till the 11th. If you've had a bad experience file a complain on these #%÷#^$. read more

When your tracking says "Baldwin Park," it's about to be the bull$||+. I have worked and lived in their delivery area for the last 8 years and they have single-handedly made me swear off of UPS. I don't buy from online sellers who only do UPS because of them and I never use the UPS option if I can avoid it. But once a year, I'll get something international or where I really have no choice, and remember everything I hate about the way they handle, mishandle, lose, and never make an earnest attempt to deliver, packages. It's worth it to shop around and avoid UPS if you live in their delivery zone. Especially now that they charge you $7.99 to hold packages at some other location. It is literally worth it to avoid interacting with Baldwin Park. read more