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    UPS Customer Center

    1.7 (350 reviews)

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    No kidding. That's why I filed the claim, because your driver lost it. (See my review)
    James L.

    Well I didn't think I would find so many negative reviews for their main sorting center for the SGV, but here they are. My review is based on the drivers that come out of this place. On 3 occassions, they have failed a simple delivery. 1) I ordered some items from Macy's a while ago. Tracking the updates, it said it was delivered and left by the front door. It was not. It was only after 3 days that I realized the driver threw it over the side fence into my backyard at a place where I seldomly go to, because I always access the backyard through the patio doors. 2) I ordered from another retailer. The website showed delivered, left at front door and again, nowhere to be found. I checked every inch around the house, and it's a big box so unlikely it's under a bush. 2 days later, a neighbor brought it over and said it was left near their side gate. 3) A replacement item was shipped, and yet again it showed delivered and left at front door. Except it wasn't because my security camera didn't pick up any movement, and my ultra sensitive dog would've heard the truck and barked. We were home at the time they claimed to have delivered it. Their customer service is useless. After a chat, they said they will send me a link to file a claim. Turns out, it's just instructions and it's the exact same wording as their website. Then he tells me I need to wait 24 hours to file a claim. Then I found out I need to create an account to file a claim. Within 24 hours after I filed the item lost, I got an email requesting for documents that only the shipper has, not the recipient, since I never receive the package ... Hello!! McFly, anyone in there!? When I logged on, it shows the claim is closed because they cannot find the package. I thought I already know the package is missing, which is why I contacted them. So their drivers are absolutely poorly trained because they're batting a 100% failure rate with my shipments. I am missing a replacemtn product and the shipper doesn't know what's going on. Maybe Amazon should go into the shipping business because they have always been on time, take a photo of the delivered package as proof, and never misdeliver.

    Tampered box, resealed with tape.
    Osmin B.

    If you've recently purchased a cellular device from your carrier. And it's reaching you via ups. Please be sure to check that said device is in package. Wife received package from ups, didn't check it out. I arrived later in the afternoon 11/02/23. Said "this feels kind of light" and sure enough it was light, missing the device. I'm sure it's not a first time occurrence with this UPS because to the eye you wouldn't think anything of it. Taped up properly etc... now to the phone package it was carefully removed without damaging packaging. Comes with (2) pull able seals, just had one intact. I guess they pulled one and Pried it open and slid the phone out. From seeing that I wonder how many other victims this has happened to. Final conclusion, double check your package and make sure your device is there.

    I have all the proof and ring videos the driver never came to my home to deliver and he took it back to this HUB and it's not "missing out of the box" these people steal over here I already reported to the BBB and to the authority the person who's responsible for this situation is "Patricia", "Cinderella", and "angel". These people need to be removed and investigated through the authority for stealing customers package I have all the recordings and the proof and witnesses of this case when I spoke with Cinderella she was acting like my package was in the truck and she later switched up and said it's lost or stuck at the belt and when I called this morning 1/15/2025 she said she cannot help me anymore and kept hanging up on me I have all the voice recordings and footages of ring camera driver never showed up, also I know Cinderella and patria and angel got something to do with this package that's belongs to me because they kept asking what it is and kept all the information I needed and just hung up on me. DEAR MANGER BRUCE I hope you get this message and reach out to us because I'm not the only person that is affected by this from this same location hub with same desperate people like Cinderella and Patrica and angel. 1/19/2025 please don't let think go unanswered im still working on to have them investigated and put them in prison who is responsible and continue to steal other people's package at the establishment it's not the sender it's these guys they act like they go by your house "suppose" to sign even though I have a ring camera they never showed up asking fro sign anything , and then after they take the package back the box is empty and items are missing, don't let this continue guys let's get together and take these guys down

    Xie L.

    My package was out of delivery from Baldwin Park on Tuesday, 6/2/2020, and then I got updated the status on website around 10pm that it was on hold due to emergency situation. On Wednesday 6/3/2020, my package was out of delivery again. The same situation happened again, the website updated around 12 pm, my package on hold due to an emergency situation! I don't understand! I can't believe my package arrival at Baldwin Park two days ago and out of delivery twice! And now, still on hold!!!

    Dina M.

    This UPS center is absolutely terrible. I am glad the experience I have with my Amazon shipment is the same as what many reviewers here had. Basically, if you have your package transited to this UPS center, the tracking number is practically useless. My last Amazon shipment was "Out for delivery" every day for 3 consecutive business days last week, and at the end of each day, the status went back to "In transit". I could actually track the UPS truck carrying my Amazon package during those 3 business days, but the UPS drivers never bothered to deliver my package. Every night, I received an email from UPS choice that my package is rescheduled to the next business day. Finally, my package arrived after taking a vacation in the UPS trucks for 3 business days, and I no longer needed it because of the super late arrival. I already had to purchase a similar item from a local store. I filed a complaint to Amazon about this, and thank goodness, I got refunded, but my incoming Amazon package, which is less time sensitive, is transited in this UPS center again unfortunately.... It was out for delivery today, but this time, I was not given the tracker to track the UPS truck carrying my package. At the end of the day, it's back in transit again. I am sure my incoming Amazon package will also take a vacation in the UPS truck for a few business days before it is finally delivered to me, just like my previous Amazon package.... I wish this UPS center would be closed for good so that all my incoming packages will not get transited to this UPS center anymore. It seems that this incident happens very frequently lately, based on the reviews here.

    Brandon W.

    0 Stars if i really could.... i would highly recommend you avoid this place at all costs. What kind of opening hours is this? I'm a first responder working monday - friday and they aren't even open on weekends. How am i able to pickup my package? This location was the only place available and its pretty far from my house.....

    Christine Q.

    ... What are the drivers doing? I had a time sensitive package but I didn't receive it within the two days I expected it to arrive. The tracker showed that it was out for delivery but I didn't receive until the very next day. In addition, I stayed home all day to make sure I wouldn't miss them. Instead of getting a doorbell ring like UPS usually does, I got nothing. I walked out constantly to double check since my package was expensive and I didn't want it to get stolen. It turned out they threw my package in front of my gate where anyone could easily see and take. I also had another package that should've been delivered that same day. I tracked it and saw them rescheduled it's delivery twice. Now I need to wait 2 more days... Update: I finally received my second package. Again, the delivery person did not make an attempt to hide the package or walk to my door when I was home. They just left it at my gate door again. What's even more damning is that my packages looked like it's been opened... this is the second time that this has happened... seriously? I can't trust this place.

    Paid for 3-5 business days delivery. Still getting falsified delivery notifications for this tracking number

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    6 years ago

    I stand by my past rating of ups Baldwin Park. Still shitty service and super delayed deliveries. Literally the worst delivery service.

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    7 years ago

    We are experienced pleasant and excellent service. Fast service and helpful. The clean and neat space.

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    Dizzy Printing

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    (21 reviews)

    I had an incredibly frustrating and unprofessional experience with Dizzy Printing…read more At first, they were quick to respond and assured me my shirts could be ready the very next day. Based on that promise, I dropped off multiple shirts as instructed and was told I'd receive a mock-up for approval before anything was printed. After that, they completely disappeared. Communication stopped entirely. I followed up multiple times and was met with total silence--no responses, no mock-up, no update, and no explanation. I was left wondering what was happening with my order and with the shirts I had already handed over to them. What makes this even worse is that they were recommended by Bear Essentials LLC, so I trusted that recommendation and expected a professional experience. When I followed up with Bear Essentials as well--since she said she knew them--I was ignored there too. Now, because of their lack of professionalism and complete disregard for communication, I am left without the shirts I needed for a funeral. This was time-sensitive and important, and they chose to ignore me instead of simply being honest or responding. So not only did the stop responding, but the person who referred them also stopped replying once there was an issue. It is beyond unprofessional to take someone's items, make promises about turnaround time, and then fail to do the bare minimum of simply responding. This whole experience has been nothing but stressful and unacceptable. What a way to treat someone who was genuinely trying to support a small business. I would absolutely not recommend Dizzy Printing or anyone connected to this situation to people who value reliability, honesty, and basic communication.

    Dizzy Printing delivers vibrant, top-quality prints every time. When we have a rush order, they…read morealways step up and do their best to make it happen.

    UPS Customer Center - shipping_centers - Updated June 2026

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