I went here today to return some Amazon items. Super simple and painless…read more The guy who processed my return was thorough telling me to look out for a message from Amazon and letting me know I could take a picture of the labels of my returns so I had proof or a receipt. I didn't feel the need to do so, but I thought it was above and beyond of him to offer. The staff seem friendly, the space is cool with a/c. They have a variety of boxes for shipping and other items for your shipping and printing needs.

Of course, 1 person working, line out the door. Owner doesn't care. Why does every other ups store…read morearound this area have at least 2 - 3 people behind the counter? Probably because their owner's care about customer service more than their bottom line. It's like this all the time. I'm at the point where I think this needs to get reported to the UPS store corporate, this is so ridiculous.

Excellent place and treatment, the best knowledgeable Doctor is at this office, you will enjoy the…read morerelaxing time and pain free treatments

Amy and Stephanie are the best ! Thank you for helping me ! You both were so kind and patient !…read more5 stars !

Came on a Saturday morning and the employee was not happy to see me, no greeting. He actually…read moredidn't even look up, I showed him my QR code and I guess the light on my phone became dim and all he said was "screen" so I tapped it. Then followed by " that it?" I said " thank you" his response was " uh huh" but did not look up once

This UPS store is great!…read more I came to do a return one night and it was quick and easy to do. Great service was provided by the worker.

I just left the UPS Store here in Claremont, and I feel genuinely disappointed with the level of…read morecustomer service I received. I was assisted by a staff member named Alejandra. While I completely understand that she's not being paid extra to go above and beyond but really your job is to push buttons and scan a barcode at a place of business designed to ship and receive packages? I made a very simple and reasonable request: I asked if she could help me lift a small package. I had already brought the item into the store using a cart, and it was positioned directly in front of the counter. I wasn't asking her to carry it across the store or do any strenuous lifting...just a quick hand to place it on the scale. Her response was, "I can't lift it, we're under medical orders." This was surprising to hear from two visibly young, able-bodied employees. It felt more like an excuse than a genuine restriction, especially when the task was so minimal. What was most disheartening wasn't just the refusal to help--it was the attitude. I wasn't asking for special treatment because I'm a woman. I was simply hoping for basic human decency as someone clearly about to give birth. The general demeanor I encountered felt dismissive, almost like "I'm not getting paid to do more than the bare minimum." It's not the first time I've experienced this at this location either. Even walking in with a box, struggling with the door while pushing a cart, no one offers to assist or even acknowledges the effort. I don't think it's unreasonable to expect that at a UPS shipping and packaging center, there would be someone available to assist with taking a package. That's the entire purpose of such a business. I didn't bring in something heavy, and I wasn't asking anyone to carry it across the store. I was literally already at the weighing scale and just needed help placing the item on it. The associate, Alejandra, said she couldn't help because she was under "medical orders" not to lift anything. While I can respect that some employees may have restrictions, it honestly begs the question: why would someone who can't lift even a light package or open a door for a customer be placed in a front-facing role at a shipping facility? If there are genuine limitations, shouldn't that be addressed through proper staffing or at least disclosed clearly? Maybe there should be a notice that says: If you need help lifting or handing off a package, please bring assistance. We're not permitted to touch any packages. That way, I could plan accordingly--because as someone who is 39 weeks pregnant, it's not safe or fair to assume I should do everything solo, especially at a location that advertises assistance with shipping and packaging. My expectations aren't outlandish. I expected basic, reasonable help in handing off a return. If that can't be provided, customers deserve to know up front so we can make alternate arrangements. This experience just doesn't align with what a "shipping service" should be.

Service was prompt, efficient and friendly There was a short wait but the clerks were very…read moreprofessional

They're always very accommodating, helpful and thorough. They assist you randomly and very kind. I…read morehighly recommend their services to anyone.

I have come here multiple times for livescan fingerprinting. It is a small business with great…read morecustomer service. Each time it has been a simple process with no issues.

0 stars in my humble opinion. I came in for some copies on…read more7/8/26 There was a guy inside with 3 Budweiser cans. I should have known to walk away but I decided to get copies. Once all was set and done the guy charged me 14$ for 9 copies This is a complete scam in my opinion. I asked him why he's charging me so much and he said because his time. I told him it's not my fault your internet takes for ever to receive mail. I will be reaching out to The BBB and report the scam he's running while intoxicated.

They never answered and to me a business that doesn't answer their phone is sending the wrong…read moremessage-

The staff at Post Arena are really nice and easy to work with. Every time I stop by, they're…read morefriendly and quick to help. It's super convenient having everything in one place--shipping, notary, and printing--so I can get things done fast. Definitely my go-to spot in Rancho!

YOU MAY HAVE READ THE REVIEW BELOW. I received a follow up from the Owner/ Operator of the UPS…read morestore. He acknowledged that recent changes were not yet updated and offered a full refund of the Rolling Fee and that an envelope with cash refund will be at the office should I stop by to pick up at my convenience. I went to the store on 3/23/26 and the owner happened to be there I introduced myself and had small talk. A Young man at the cashier handed me an envelope and introduced himself as the one I spoke to that day. He apologized and thank me with a genuine smile. I want everyone to know that sometimes a mishap takes place and it's Okay but when management correct it and acknowledge the downfall is commendable. I will continue to do business at this local location and appreciate their responsible actions

Very thankful for the UPS Store! I rely heavily on this location for my Amazon returns. This…read morelocation isn't defaulted in my Amazon app, but I always search for it because of their hours, the convenience of the their location, and their helpful staff. Just have them scan the QR code provided by Amazon, obtain my receipt with tracking number, and I'm out the door. I've also used their fax service several times over the years. Some of their additional services include document shredding, passport/ID photos and notary. I've also used this location to send cable receivers back to Spectrum and most recently to turn in my iPhone after upgrading. I had the boxes for the Spectrum cable receivers, but again I didn't need any shipping materials for the iPhone to be sent back to Verizon. The parking lot can be tricky and busy especially with Trader Joe's being right next door.