This business has gone done hill since the older husband and wife owned it. Then some guy bought it…read moreand he he would always be at JD Allison's bar hugging a bar stool while slamming drinks. During covid me and two other family members had covid relief checks stolen from our p.o. boxes a total of 7 checks between three family members. Now the girl working in here works about 2 hours a day. Place is closed by noon and she has an attitude when you ask her why you can't access the business. The writing is on the wall. This place won't make it much longer.

This business is almost NEVER OPEN! And she doesn't seem to care…read more Businesses need to get their mail 6days a week, but it's a guessing game with this owner when and if she'll be open. The previous owner had it open 6 days a week; 7am-5pm Mon-Fri, 7 am to 1pm on Saturdays.

Of course, 1 person working, line out the door. Owner doesn't care. Why does every other ups store…read morearound this area have at least 2 - 3 people behind the counter? Probably because their owner's care about customer service more than their bottom line. It's like this all the time. I'm at the point where I think this needs to get reported to the UPS store corporate, this is so ridiculous.

Today at 11:40am the lady that was working the counter was extremely rude, after dropping off my…read morepackage she asked me if I wanted a receipt, I said yes. She then tossed the receipt on the table while I had my hand out to receive it. If she's this rude in the morning I can imagine how she is in the afternoon.

Excellent place and treatment, the best knowledgeable Doctor is at this office, you will enjoy the…read morerelaxing time and pain free treatments

Amy and Stephanie are the best ! Thank you for helping me ! You both were so kind and patient !…read more5 stars !

This particular store is outstanding! Easy in and out. I use this UPS store for all my mailing…read moreneeds. I'm in at least once a week.

This UPS store is great!…read more I came to do a return one night and it was quick and easy to do. Great service was provided by the worker.

I just left the UPS Store here in Claremont, and I feel genuinely disappointed with the level of…read morecustomer service I received. I was assisted by a staff member named Alejandra. While I completely understand that she's not being paid extra to go above and beyond but really your job is to push buttons and scan a barcode at a place of business designed to ship and receive packages? I made a very simple and reasonable request: I asked if she could help me lift a small package. I had already brought the item into the store using a cart, and it was positioned directly in front of the counter. I wasn't asking her to carry it across the store or do any strenuous lifting...just a quick hand to place it on the scale. Her response was, "I can't lift it, we're under medical orders." This was surprising to hear from two visibly young, able-bodied employees. It felt more like an excuse than a genuine restriction, especially when the task was so minimal. What was most disheartening wasn't just the refusal to help--it was the attitude. I wasn't asking for special treatment because I'm a woman. I was simply hoping for basic human decency as someone clearly about to give birth. The general demeanor I encountered felt dismissive, almost like "I'm not getting paid to do more than the bare minimum." It's not the first time I've experienced this at this location either. Even walking in with a box, struggling with the door while pushing a cart, no one offers to assist or even acknowledges the effort. I don't think it's unreasonable to expect that at a UPS shipping and packaging center, there would be someone available to assist with taking a package. That's the entire purpose of such a business. I didn't bring in something heavy, and I wasn't asking anyone to carry it across the store. I was literally already at the weighing scale and just needed help placing the item on it. The associate, Alejandra, said she couldn't help because she was under "medical orders" not to lift anything. While I can respect that some employees may have restrictions, it honestly begs the question: why would someone who can't lift even a light package or open a door for a customer be placed in a front-facing role at a shipping facility? If there are genuine limitations, shouldn't that be addressed through proper staffing or at least disclosed clearly? Maybe there should be a notice that says: If you need help lifting or handing off a package, please bring assistance. We're not permitted to touch any packages. That way, I could plan accordingly--because as someone who is 39 weeks pregnant, it's not safe or fair to assume I should do everything solo, especially at a location that advertises assistance with shipping and packaging. My expectations aren't outlandish. I expected basic, reasonable help in handing off a return. If that can't be provided, customers deserve to know up front so we can make alternate arrangements. This experience just doesn't align with what a "shipping service" should be.

Service was prompt, efficient and friendly There was a short wait but the clerks were very…read moreprofessional

They're always very accommodating, helpful and thorough. They assist you randomly and very kind. I…read morehighly recommend their services to anyone.

I've tried visiting this business twice, and both times they were closed--even though their sign…read moresays "open" and their website lists 9 AM as the opening time. I've also tried calling, but no one answers. Very disappointing experience. If I could give zero stars, I would.

I scheduled a fingerprint live scan for Thursday and when I arrived the office was closed. Signage…read moresaid they only close in Sundays. I called on Friday to reschedule and they do not answer the phone.

They never answered and to me a business that doesn't answer their phone is sending the wrong…read moremessage-

The staff at Post Arena are really nice and easy to work with. Every time I stop by, they're…read morefriendly and quick to help. It's super convenient having everything in one place--shipping, notary, and printing--so I can get things done fast. Definitely my go-to spot in Rancho!

YOU MAY HAVE READ THE REVIEW BELOW. I received a follow up from the Owner/ Operator of the UPS…read morestore. He acknowledged that recent changes were not yet updated and offered a full refund of the Rolling Fee and that an envelope with cash refund will be at the office should I stop by to pick up at my convenience. I went to the store on 3/23/26 and the owner happened to be there I introduced myself and had small talk. A Young man at the cashier handed me an envelope and introduced himself as the one I spoke to that day. He apologized and thank me with a genuine smile. I want everyone to know that sometimes a mishap takes place and it's Okay but when management correct it and acknowledge the downfall is commendable. I will continue to do business at this local location and appreciate their responsible actions

Very thankful for the UPS Store! I rely heavily on this location for my Amazon returns. This…read morelocation isn't defaulted in my Amazon app, but I always search for it because of their hours, the convenience of the their location, and their helpful staff. Just have them scan the QR code provided by Amazon, obtain my receipt with tracking number, and I'm out the door. I've also used their fax service several times over the years. Some of their additional services include document shredding, passport/ID photos and notary. I've also used this location to send cable receivers back to Spectrum and most recently to turn in my iPhone after upgrading. I had the boxes for the Spectrum cable receivers, but again I didn't need any shipping materials for the iPhone to be sent back to Verizon. The parking lot can be tricky and busy especially with Trader Joe's being right next door.

Almost every printer was down when I went and all the staplers were missing. Times must be tough…read morefor them heh

So I'm here to report an experience I just had at this location. When I walked in the gentleman…read moregreeted me kindly and explained how to get the items I needed printed. As I was printing my docs, an elderly Hispanic couple walked in. They did not speak English. The gentleman who was kind to me previously was now very rude and impatient and was borderline yelling at these customers. What they were asking for was not difficult to understand. Mind you they are legal residents (not that it freaking matters) I know because they were there to make copies of their green cards. Anyway the worker offered very little support and then walked away. Keep in mind the store is empty. It's just me and this couple. I finish printing. They stood there looking confused so I helped them super quick they only needed a total for 4 pages printed. Do better FedEx. Hire people with a sense of decency. Dude literally went to vacuum a spotless carpet while I walked them through the process and helped them. Took me two minutes. Bro high key came off mad xenophobic. Unacceptable service from my perspective. Won't be back.