Pets To Go has been our neighborhood pet store since we first landed in Elk Grove, and we've been…read morecoming here ever since they first opened their doors. At this point, the people who work here genuinely feel like extended family. One of the things that makes this place so special for us is that it's not just a quick shopping trip -- it's something my daughter looks forward to. Brooklyn loves visiting on the weekends because she gets to pet the cats that roam around the store, and if we're lucky she might get to hold a bird or spend time with a guinea pig or bunny. It's such a fun, hands-on experience for kids, and the staff is always kind and patient with her. Over the years we've purchased supplies for multiple pets here, and they've helped us through several additions to our little reptile family. I actually got my first crested gecko from them when they first opened, then my daughter picked out her beautiful fire orange crested gecko, Blossom, and most recently we brought home Peachy Pete -- our adorable little "frog butt" crested gecko (he lost his tail at some point before we got him, which somehow makes him even cuter). What keeps us coming back year after year is the consistency. Everyone is knowledgeable, approachable, and always willing to help without making you feel rushed or pressured. Whether we need food, habitat supplies, or advice, they take the time to make sure we leave confident. You can also tell they genuinely care about the animals themselves, which matters so much as a pet owner. It never feels transactional -- it feels like they want both the pets and the families to succeed. We almost always find what we need here, and honestly I'm so grateful they're right down the street from us because they've become such a trusted part of our routine. If you're looking for a local pet store where the staff is experienced, kind, and truly invested in helping you care for your animals, this place is a gem.

Very nice place! Got my dog a bath there and it was perfect! Staff is friendly! Highly recommend.read more

I came in to purchase a bearded dragon the beginning of April and wasn't sure what supplies I…read moreneeded. Kris took the time to walk me through everything and made sure my new bearded dragon had all the essentials. Thank you so much Kris, for your patience and kindness while helping me get everything together. You were truly amazing and so helpful. I also want to thank Kate for assisting me today with my bunnies supplies everyone is so patience and kind my favorite store to go to they really take their time on helping you.

I've attached a picture of the original conversation. See the comment made by the Petco…read morerepresentative? He didn't do A DAMN THING! Not even a phone call to apologize, oh, and to the guy who left the message you can tell that veterinarian that she was 100% wrong about my cat and my cat is still scratching like crazy.

Mom's chihuahua Mochi's first grooming salon appointment at this PetSmart was back in the spring…read morewith Hailey B; back again and had a bath & brush session with Pet Stylist Lisa H this time. The day of there were morning cancellations and Lisa did call to see if I wanted to move up my afternoon slot, but I decided to keep the original time. This booking was the Bath & Brush + Summer Special Package PLUS. Originally I had wanted the Mrs. Meyer's Clean Day 3-in-1 Dog Shampoo, but she did have to switch to the itch relief/flea shampoo. Bath, full blow dry, brush out, nail trim, ear cleaning, anal gland expression, paw pad trim, sanitary trim. The Summer Special Package PLUS discounted add-on is a seasonal special including premium Mrs. Meyer's, CHI, HEMPZ, or earthbath shampoo and conditioner, a plush flamingo squeaky toy, a tropical-themed bandana, premium tropical spritz, PLUS teeth brushing, breath freshener, nail grind and a coupon book with $200 in savings. The appointment was at 1:45PM on a Sunday, and the appointment was completed by 4:30PM. Note that a $10 fee may be applied if your pet is not picked up within one hour of quoted completion time. You do have the option of paying the invoice online via afterpay, but I paid in person at pickup. Overall, happy with the services and will definitely book here again in the future.

Had a grooming appt booked with Katie G for 2:30pm for a bath and full cut, we get a call to come…read morein earlier so we get there at 1:30pm and she says she doesn't have time to do a full cut, only a bath and trim. Based on the booking details online and the fact that we were asked to come earlier I'm not sure why she no longer had time to do what we originally booked? the entire interaction was not a pleasant one. No friendly greeting upon entry, no smile, no initiative to rebook us. Seemed like she didn't want to be there and we definitely didn't want to leave our fur baby with someone who didn't seem like they were in a good mood. Maybe today was an off day because they had only 3 groomers but we had this appointment booked a week in advance.

Just wanted to leave a quick shout-out to Amber and Octavio at my local PetSmart!…read more I stop in pretty often to grab crickets for my bearded dragon, and every single time they make the experience better. Amber and Octavio are always incredibly helpful, friendly, and somehow manage to go above and beyond like it's just second nature to them. Honestly, they deserve Employee of the Month... every month. Their positive energy can turn your whole day around, even if you just came in for crickets. It's rare to see people care that much about customers and animals, and it definitely doesn't go unnoticed. Store is always well stocked with everything we need. Thanks for always being awesome!

We came here for Santa pictures and they turned out so cute! Santa and the employees were really…read morepatient with everyone. The backdrop and setup were really nice. I saw some from other locations and they were not nearly as good! This is the best PetSmart!

I've been going to The Serpentarium for a while now, and it's one of those places my daughter and I…read morekeep coming back to. We're usually stopping in to grab crickets or worms for our reptiles, but it's never just a quick in-and-out. Oh, and they sell pinhead crickets, which is the only place I have found that sells these tiny guys for my baby jumpers. There's always something new to look at, and a lot of times they have a reptile out, which makes it even more fun. The staff is incredibly nice and really takes their time, especially with kids. They'll answer questions, explain things in a way that actually makes sense, and if there's a reptile that can be handled, they'll let you interact with it. One thing I really appreciate is how knowledgeable they are. They don't just sell animals, they actually care about proper care. I even noticed they carry jumping spiders with the correct habitats set up, which you don't always see at other places. Helpful tip: If you have kids who are curious about reptiles, ask questions while you're there. The staff is great about explaining things and making it a fun learning experience. It's one of those local spots that feels both fun and educational, and we've honestly never had a bad experience here.

I've been to this store a few times after a friend recommended it, especially because I was…read moreinterested in investing a decent amount of money into reptiles and wanted to work with people who were knowledgeable and passionate about what they do. I want to start by saying the women who work here have consistently been great. They are friendly, knowledgeable, helpful, and create a welcoming environment. They are the type of employees who make customers feel comfortable and respected. Unfortunately, my overall experience with this location has been disappointing from a customer service and business standpoint. On more than one occasion, I felt like I was not given the same level of attention or assistance as other customers. I felt overlooked and judged rather than welcomed, which is a terrible feeling to have when you are walking into a business ready to spend your money. During one visit, I also witnessed an interaction involving an older male employee with gauges that was very uncomfortable to watch. A customer was waiting for assistance at the counter, and instead of acknowledging her and helping her directly, he appeared to avoid assisting her and called another customer from behind her to help them first. Watching that interaction was frustrating because every customer deserves to be treated with basic respect and professionalism. I don't know the reason behind these interactions, and I won't assume someone's intentions. However, when customers repeatedly feel ignored, singled out, or treated differently, it creates an environment that does not feel welcoming. It can come across as unfair, and that is something a business should take seriously. I understand what it takes to run a business, and I know customer experience is everything. Customers are the foundation of any successful business, and every person who walks through the door should feel valued,not judged based on appearance, assumptions, or anything else. The women working here are a major positive and are the reason I still appreciate aspects of this store. However, based on my experiences, I cannot recommend this location. I would encourage people to visit other locations where the customer service and atmosphere are more consistently welcoming, respectful, and inclusive. Every customer deserves the same effort, the same respect, and the same level of service.

I saw a post about Raquel's Pet Treat business on Instagram and I knew I had to order for my dog's…read morebirthday! He turned 13 so we wanted to do something special for him. I placed my order through the website and she reached out via email to discuss further details. You can customize the look and colors and flavors, to make it all your own (or your dog's own)! We went with the small 7" cake but it was pretty huge for even our two dogs! I wish there was an even smaller version available. Our dogs found it difficult and confusing to eat until we finally broke it down into pieces for them, then they really dug in! It was fun for the pictures and the cake looked amazing, just be prepared for lots of leftovers so you don't make your doggy's tummy upset!

My dog absolutely loved his cake! Raquel was so sweet and accommodating. I called last minute and…read moreshe was able to make his cake within a few hours. Highly recommend!

We spend so much money here monthly that it's not even funny…read more They're kind of like our one-stop shop for fur babies. Treats Dry Dog food Dry Cat food Moist cans Litter Chew toys Dog beds Calming chews Flea meds The biggest thing is that it's not a club or membership. It's just called pet CLUB. Visit here for all your pet needs! 5 stars.......

Not the friendliest place . Was not greeted or helped. Cashier didn't say anything. No hi or have a…read morenice day or anything. Never going there again

Store seems always messy, boxes and stock to put away. That could be because they sell things so…read morequickly, maybe understaffing, IDK. Today I was looking for gauze, bandaging and self sticking stretch tape. Although they had a few 3-4" wide rolls of self sticking tape they had one of the 2", so I grabbed that. No gauze. Helpful staff member (same person assigned to front counter) who tried to help me find the first aid items I needed. Prices were reasonable. Parking is always available in front.

I was emailed "We've escalated your case to our support team, and they will be in touch with you…read moredirectly." But no one has contacted me. Just wanted to share. Not a good look PETCO not a good look. 6/22/26 Update: Annie from Corporate contacted me today, and we had a productive conversation regarding my concerns. I appreciate her taking the time to listen and address the situation professionally. At this point, I will leave the matter in their hands moving forward. Thank you, Annie, for representing PETCO/Vetco in the way customer service should be--responsive, respectful, and solution-oriented. Because of her efforts and assistance, I am updating my rating from 1 star to 4 stars.