Pets To Go has been our neighborhood pet store since we first landed in Elk Grove, and we've been…read morecoming here ever since they first opened their doors. At this point, the people who work here genuinely feel like extended family. One of the things that makes this place so special for us is that it's not just a quick shopping trip -- it's something my daughter looks forward to. Brooklyn loves visiting on the weekends because she gets to pet the cats that roam around the store, and if we're lucky she might get to hold a bird or spend time with a guinea pig or bunny. It's such a fun, hands-on experience for kids, and the staff is always kind and patient with her. Over the years we've purchased supplies for multiple pets here, and they've helped us through several additions to our little reptile family. I actually got my first crested gecko from them when they first opened, then my daughter picked out her beautiful fire orange crested gecko, Blossom, and most recently we brought home Peachy Pete -- our adorable little "frog butt" crested gecko (he lost his tail at some point before we got him, which somehow makes him even cuter). What keeps us coming back year after year is the consistency. Everyone is knowledgeable, approachable, and always willing to help without making you feel rushed or pressured. Whether we need food, habitat supplies, or advice, they take the time to make sure we leave confident. You can also tell they genuinely care about the animals themselves, which matters so much as a pet owner. It never feels transactional -- it feels like they want both the pets and the families to succeed. We almost always find what we need here, and honestly I'm so grateful they're right down the street from us because they've become such a trusted part of our routine. If you're looking for a local pet store where the staff is experienced, kind, and truly invested in helping you care for your animals, this place is a gem.

Needed to give my pup a bath and found their convenient self service dog wash in EG so we wouldn't…read morehave to drive to Sac. For an appointment for the wash you get a 1hr allotted time and supplies are available (shampoo, brushes, dryer, towels). Friendly staff and easy to make an appointment-we definitely plan to return!

I had to go into the store to return some cat litter that wasn't working right. It was on a…read moreThursday. The clerk greeted us and asked if we needed help. Told her we had a return and she helped us out and gave my wife a refund. I decided to look for turtle food. Wow the isles were packed. I guess it's receiving day. Plus I haven't been inside the store for awhile and they moved all the stuff around. I had to ask another worker where the turtle food was. It is not in the back. They were really stocking a lot of stuff. Pretty much blocked some isles. I can't believe all the stuff they have in there. Had to check out the adoption area . Only one black cat. darn. OH well service here was great and the parking lot is huge. We got a spot right in front. Great place to shop. Oh they had a cute cat cup for Chinese new year that I had to get for the wife. an added plus

We took our new puppy for her first appoinment and her shots. Amazing customer service we were…read moretreated really well and you can tell the staff truly love animals. We had a horrible vet experience prior to this so we were scared. The vet examined our puppy and answered our questions! Veronica was ABSOLUTELY AMAZING she explained everything super well and got us organized. As a first time puppy owner she made us feel so relieved and sent us home with all the correct information. We're defintely sticking with vetco at this location.

Previously have gone to Petco on Laguna for vaccination/grooming needs, but this Petsmart is closer…read moreand a better deal for my mom's smooth coat chihuahua. Scheduled a deluxe Bath & Brush grooming appointment at the Laguna Salon: Bath, nail trim, ear cleaning, paw and pad trim, sanitary trim, anal gland cleaning & more. Deluxe included upgraded shampoo & conditioner based on your pet's needs as well as nail trim & grind, teeth brushing & breath freshener, cologne spritz, and bow or bandana. They also have a Spring Special package going on. Saturday afternoon appointment ended up taking 3 hours and we're happy with the service. Also picked up some dog food and other supplies.

Holiday Salon Special at Pet Smart!The groom includes a festive bandana, adorable squeaky reindeer…read moretoy and coupons worth $300! We added on teeth brushing, a paw pad trim and a specialty shampoo for Midnight's skin. We also purchased a Whimzees Stix! He came out happy, enjoying his treat and his coat looked amazing! I would recommend this location, we stopped in on Saturday, great staff and selection! :-) We'll be back, I get my nails done nearby! SYOY! *Song Credit: Jingle Bells Musician: Grand Project Site: https://pixabay.com/music/-jingle-bells-orchestra-127418/

Just wanted to leave a quick shout-out to Amber and Octavio at my local PetSmart!…read more I stop in pretty often to grab crickets for my bearded dragon, and every single time they make the experience better. Amber and Octavio are always incredibly helpful, friendly, and somehow manage to go above and beyond like it's just second nature to them. Honestly, they deserve Employee of the Month... every month. Their positive energy can turn your whole day around, even if you just came in for crickets. It's rare to see people care that much about customers and animals, and it definitely doesn't go unnoticed. Store is always well stocked with everything we need. Thanks for always being awesome!

We came here for Santa pictures and they turned out so cute! Santa and the employees were really…read morepatient with everyone. The backdrop and setup were really nice. I saw some from other locations and they were not nearly as good! This is the best PetSmart!

I've been going to The Serpentarium for a while now, and it's one of those places my daughter and I…read morekeep coming back to. We're usually stopping in to grab crickets or worms for our reptiles, but it's never just a quick in-and-out. Oh, and they sell pinhead crickets, which is the only place I have found that sells these tiny guys for my baby jumpers. There's always something new to look at, and a lot of times they have a reptile out, which makes it even more fun. The staff is incredibly nice and really takes their time, especially with kids. They'll answer questions, explain things in a way that actually makes sense, and if there's a reptile that can be handled, they'll let you interact with it. One thing I really appreciate is how knowledgeable they are. They don't just sell animals, they actually care about proper care. I even noticed they carry jumping spiders with the correct habitats set up, which you don't always see at other places. Helpful tip: If you have kids who are curious about reptiles, ask questions while you're there. The staff is great about explaining things and making it a fun learning experience. It's one of those local spots that feels both fun and educational, and we've honestly never had a bad experience here.

I wish we had stepped in here sooner - Kyra was amazing and I feel so lucky to have had her help…read more We bought a beardie and a "kit" from the reptile show. Huge ripoff on price but we fell in love. Got home and the kit was nearly useless - the dual light lamp popped both bulbs of UVA and UVB immediately, it came with carpet which is not great, and was overall almost a waste. Kyra was so nice, like beyond nice and genuine about it, too. She took time to give us the rundown on what we'd need and was so patient. Not to mention KNOWLEDGEABLE. I cannot thank her enough. If we would have come here first, we'd of saved over $100 and had expert advice. We will 100% be regulars here and hope they stick around awhile.

I saw a post about Raquel's Pet Treat business on Instagram and I knew I had to order for my dog's…read morebirthday! He turned 13 so we wanted to do something special for him. I placed my order through the website and she reached out via email to discuss further details. You can customize the look and colors and flavors, to make it all your own (or your dog's own)! We went with the small 7" cake but it was pretty huge for even our two dogs! I wish there was an even smaller version available. Our dogs found it difficult and confusing to eat until we finally broke it down into pieces for them, then they really dug in! It was fun for the pictures and the cake looked amazing, just be prepared for lots of leftovers so you don't make your doggy's tummy upset!

My dog absolutely loved his cake! Raquel was so sweet and accommodating. I called last minute and…read moreshe was able to make his cake within a few hours. Highly recommend!

This is like a Costco for pet supplies haha. Granted, they may not carry brands like other stores,…read moreand definitely like a small mom and pops pet store that I frequent. But Pet Club carries this specific frozen food that my dogs love, so I come here strictly for that. But they definitely have a lot of toys and food for your pet. Whether it's a dog, cat, bird or fish, stop on by here.

This is a great spot to come for your pet needs. We have two cats and one often shop here for toys…read moreand snacks for them. This store is more of a warehouse than a typical pet store, but I don't mind. The employees are all nice and easy to find in the store. The prices are reasonable and they offer a decent selection.

I was emailed "We've escalated your case to our support team, and they will be in touch with you…read moredirectly." But no one has contacted me. Just wanted to share. Not a good look PETCO not a good look. 6/22/26 Update: Annie from Corporate contacted me today, and we had a productive conversation regarding my concerns. I appreciate her taking the time to listen and address the situation professionally. At this point, I will leave the matter in their hands moving forward. Thank you, Annie, for representing PETCO/Vetco in the way customer service should be--responsive, respectful, and solution-oriented. Because of her efforts and assistance, I am updating my rating from 1 star to 4 stars.

It disgusts me that this place has 3.8 stars. Why are there no pictures of the reptiles and small…read moremammals? Because there is no dark comforting place for them to sleep, and because literally all of them are way underfed and fight each other. The crickets keep me up at night after I buy them for my healthy lizard I bought at PETS TO GO and they are so loud!!! They don't care about the animals health or comfort they just want you to see them no matter what they are doing, they never get privacy and they just want toddlers to beg their mom for one so they can get rid of it and add another! Owner/CEO don't even reply to this there is nothing you can say to fix it or make it better. I don't want to go there Edit: don't buy the animals, they also mistreat them so you try to "save" them by buying them. Save future animals buy making them go broke! Petco is the best